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"Great place to stay after events at the Enterprise Center. Staff was very friendly. Place needs a good cleaning but it was fine for one night after an ... " More

By a verified traveler on Sun 12 Nov 2023

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Hotel Description

3.5-star hotel near Busch Stadium

Heart of St. Louis

Within a 15-minute walk of this Downtown West hotel, you'll find Busch Stadium and St. Louis Union Station. City Museum and Gateway Arch are also within 2 miles (3 km).

Business services

A gym, self parking, and concierge services are featured at this hotel. WiFi in public areas is free. Business travelers can take advantage of the business center.

OYO Hotel St. Louis Downtown City Center MO ratings based on 42 Verified Reviews

Review Summary
4.0 out of 5 4.0 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for OYO Hotel St. Louis Downtown City Center MO

Everyone (19) Couples (9) Family (11)
2 out of 5

Posted by , from Platte City on Dec 17, 2023

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Comment from Hotel Management

Jan 22, 2024 by Ammy

Hi, thank you for taking your precious time to check us out. We apologize for the disappointment and we will surely make every effort to keep to your standards in the future. Regards, Tim.

5 out of 5
Great place to stay after events at the Enterprise Center. Staff was very friendly. Place needs a good cleaning but it was fine for one night after an event. Bed was comfy.

Posted by , from Quincy on Nov 12, 2023

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5 out of 5

Posted by on Oct 28, 2023

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Comment from Hotel Management

Dec 9, 2023 by Tim

Thanks for your kind and lovely words, Ricardo! The biggest joy lies in seeing our guests satisfied, we will try our best to meet your expectations in future stays as well. Regards, Tim

3 out of 5
The only thing I liked was the parking next to the hotel. I did not like this place at all (I can not say it is a hotel), the conditions are really bad, everything is dirty, I had booked for 3 night and I could only stay 1 night and I had to move to another one. I do not recommend at all.

Posted by on Sep 5, 2023

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Comment from Hotel Management

Sep 11, 2023 by Dewi

Hey, Javier! Thank you so much for rating us positively. As per the feedback, we can see that you are not completely satisfied with our services, we have notified the concern with our significant team to ensure a comfortable stay in the future. Regards, Dewi

5 out of 5
reasonably priced and convenient to the stadium

Posted by , from HILLSBOROUGH on Jul 2, 2023

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Comment from Hotel Management

Jul 5, 2023 by Ava

Hi Walter! Thank you for giving us a shot and even more for leaving us this review. We will feel blessed to serve you soon again with even better, upgraded and improvised services. Have a great day ahead. Regards, Ava

5 out of 5

Posted by , from Glenarm on Jul 1, 2023

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Comment from Hotel Management

Jul 5, 2023 by Ava

Thanks for taking out your valuable time to rate us, Richard! We will work even harder to make your stay a memorable one :) Regards, Ava

1 out of 5
The rooms were nasty all of the carpets and furniture are stained. We had to be moved rooms bc the room was so dirty. Our toilet had hair and dirt all over it. Also check in wss terrible we were told we could check in a 2 and the guy at the front desk was extremely rude to not only us but the 8-10 people waiting in the loby to check in and the people who called on the phone. All around would not recommend going to OYO.

Posted by on May 16, 2023

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Comment from Hotel Management

May 18, 2023 by Maria

Sorry for the hassle you faced, Clayton! We have marked a note for the experience you had this time. Rest be assured, we will strive to ensure a pleasant stay with us in the future. Regards, Maria

4 out of 5
After reading all the reviews(mainly bad it seemed), I thought i had made a mistake in booking this hotel. Granted i never expected perfection and leave room for error. Regardless i am pleased to say that i am glad i went through with my stay. The hallways were dated (think the shining)as stated in many of the reviews. There were stains on the rugs as well, but i wasnt staying in the hallway. The elevator smelled like it was meant for recreational use (Marijuana), but its difficult to control people's habbits. I am pleased to say our room 744 was clean and spacious. Cleanliness was tge key for me, even it was a little dated. I did enjoy the firm mattress as well (my opinion). When i arrived the staff were friendly and helpful. There was a $100 returnable fee and parking was $25 to stay there. That was a bit of a bummer. All in all i wiuld return to this hotel. Its at a great location and not as bad as most of the reviews on here have stated. And no im not being payed for this review. Maybe its just me, but id recommend giving it a try. Thanks (lots of grammar errors, i know).

Posted by on May 8, 2023

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Comment from Hotel Management

May 18, 2023 by Barbara

Hi, Danie! We are sorry to know that your experience with us has not been a pleasant one. We will work on your feedback to provide the best possible experience next time. Regards, Barbara

5 out of 5

Posted by , from bronx on May 5, 2023

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Comment from Hotel Management

Jun 3, 2023 by Lisa

Thanks for taking out your valuable time to rate us, Shanda! We will work even harder to make your stay a memorable one :) Regards, Lisa

1 out of 5
Not customer friendly

Posted by on Apr 24, 2023

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Comment from Hotel Management

May 4, 2023 by Ammy

We are extremely sorry to know this, Jassel! Thanks for notifying this concern to us. We will surely escalate this to the relevant team to take corrective action and to make sure it is not repeated in the future. Regards, Noah.

About the OYO Hotel St. Louis Downtown City Center MO

Location 400 S 14th St, St. Louis, MO 63103

Property Features

Public spaces have free WiFi. There's an onsite business center. A fitness center, a terrace, and a vending machine are also featured at the business-friendly OYO Hotel St. Louis Downtown City Center MO. Parking is available for a fee. This 3.5-star St. Louis hotel is smoke free.

  • 288 guestrooms or units
  • 13 levels
  • Business facilities
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • Terrace
  • ATM
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Sofa bed
  • Refrigerator
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge)

Transport

  • Train station: St. Louis Gateway Station (0.4 km / 0.3 mi)
  • Metro station: Stadium Station (0.7 km / 0.5 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

OYO Hotel St. Louis Downtown City Center MO offers 288 accommodations with hair dryers and irons/ironing boards. Accommodations are furnished with double sofa beds. 32-inch Smart televisions come with premium cable channels. Bathrooms include bathtubs or showers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is provided daily.

  • Pull-out sofa bed
  • Smart television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Bathtub or shower
  • Cribs (free)
  • Rollaway beds (free)
  • Housekeeping (daily)
  • Hair dryer
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Wardrobe or closet
  • Toothbrush and toothpaste available

Nearby Activities

Recreational amenities at the hotel include a fitness center.

  • Golfing nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Visual alarms in hallways
  • Wheelchair accessible path of travel
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • Assistive listening devices available
  • Wheelchair-accessible van parking
  • Braille or raised signage
  • Wheelchair-accessible path to elevator
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 17 years old and younger stay free when using existing bedding.
  • Free rollaway/extra beds!
  • Free cribs (infant beds)!

Pet Policy

  • Pets are welcome and stay free

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards and debit cards; cash is not accepted

This property reserves the right to pre-authorize the guest's credit card prior to arrival.

Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

This hotel will place an authorization for room and tax for any bookings where payment for the stay will be made by credit or debit card.

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, and debit cards. Cash is not accepted. This property reserves the right to pre-authorize the guest's credit card prior to arrival.

For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. Contactless check-out is available.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Credit card pre-authorization
  • Staff temperature checks are conducted regularly
  • Pets allowed (no fees)
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Security system
  • Protective clothing is not available to guests
  • Guests are provided with free hand sanitizer
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Children stay free - maximum age 17
  • Social distancing measures are in place
  • Contactless check-in is not available
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Children stay free
  • Individually-wrapped food options are not available
  • Number of children who can stay free - 2
  • Debit cards

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 100 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Secured self parking fee: USD 25.00 per day (in/out privileges)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Sheraton Hotel St. Louis City Center
  • Sheraton St. Louis City Center
  • Sheraton St. Louis City Center Hotel
  • St. Louis City Center Hotel
  • Sheraton St. Louis City Center Hotel Suites
  • Red Lion Hotel
  • Red Lion St. Louis
  • Red Lion
  • St. Louis Red Lion Hotel St. Louis Hotel
  • Hotel Red Lion Hotel St. Louis
  • Red Lion Hotel St. Louis St. Louis
  • Red Lion Hotel St Louis City Center
  • St. Louis City Center Hotel
  • Sheraton St. Louis City Center Hotel Suites
  • Red Lion St. Louis
  • Hotel Red Lion Hotel St. Louis St. Louis
  • St. Louis Red Lion Hotel St. Louis Hotel
  • Hotel Red Lion Hotel St. Louis
  • Red Lion Hotel St. Louis St. Louis
  • Red Lion Hotel St Louis City Center
  • St. Louis City Center Hotel
  • Sheraton St. Louis City Center Hotel Suites
  • Red Lion Hotel
  • Red Lion

You should know

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Up to 2 children 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.