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"They went over and above my expectation. We arrived esrly and they blessed us with superior service. We highly recommend this property especially if y ... " More

By a verified traveler on Tue 21 Sep 2021

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Hotel Description

4.5-star luxury hotel near Busch Stadium

City center stay

At this Downtown St. Louis hotel, you'll be steps from Busch Stadium and within a 15-minute walk of Enterprise Center. Dome at America’s Center and Gateway Arch are also within 2 miles (3 km).

Business services

A restaurant and a bar/lounge are featured at this hotel. Traveling on business? Take advantage of the business center and free WiFi in public areas. Self parking, express check-in, and express check-out are also offered.

Soaking tubs, comfy beds

Boasting deep soaking bathtubs, the 255 guestrooms also offer WiFi and pillowtop beds. Other amenities include 24-hour room service, wired Internet, and LCD TVs with cable channels. Housekeeping is available on request.

Deluxe Room, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max
$107* Per night/room Dec 24 - Dec 25

Premium Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 3 Max

Premium Room, 1 Queen Bed, Non Smoking

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Premium Room, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Club Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 3 Max

Junior Suite, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 3 Max

The Westin St. Louis ratings based on 22 Verified Reviews

Review Summary
4.0 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for The Westin St. Louis

Everyone (9) Couples (4) Family (7)
5 out of 5
They went over and above my expectation. We arrived esrly and they blessed us with superior service. We highly recommend this property especially if you are headed to Busch stadium to watch a game.

Posted by on Sep 21, 2021

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Comment from Hotel Management

Sep 21, 2021 by Hotel Management

We’re delighted to hear that we went above and beyond in providing you with the best experience possible! It is a huge compliment when our guests enjoy their stay so much that they take the time to review our property and recommend it to others. Thank you for your review - we excitedly await your next visit!

5 out of 5
Great stay. Excellent access to Busch Stadium, etc. Easy to get to. My only issue is the cost of parking was too much.

Posted by on Sep 10, 2021

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Comment from Hotel Management

Sep 13, 2021 by Hotel Management

Thank you for the great feedback you have provided. It was a pleasure to welcome you as our guest, and we’re elated that you thoroughly enjoyed your stay with us! We really appreciate the constructive criticism, and will constantly work towards meeting that expectation that we proudly set amongst all our guests. Thank you again for your review, and we look forward to welcoming you back in the future!

2 out of 5
I liked the bed and bathroom. I did not like the cruising, revving of engines, and honking until 3:30 AM. Ended up checking out 4 AM with no sleep. Just found out I was billed full amount by hotel instead of getting rate quoted by travelocity.

Posted by on Aug 8, 2021

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Comment from Hotel Management

Aug 23, 2021 by Hotel Management

Thank you for taking the time to share your experience about your recent stay at our hotel. We are sorry to hear that you were not fully satisfied with your overall stay with us and would like to apologize for not exceeding your expectations. Please know that we do try to consistently deliver a superior guest experience. Should you ever find yourself back in town, please give us a chance to show you that our product and service can live up to your expectations.

5 out of 5
10 out of 10! Will be staying here again!

Posted by on Jul 5, 2021

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Comment from Hotel Management

Jul 8, 2021 by Hotel Management

We’re delighted to hear that we went above and beyond in providing you with the best experience possible! It is a huge compliment when our guests enjoy their stay so much that they take the time to review our property and recommend it to others. Thank you for your review - we excitedly await your next visit!

2 out of 5
Our room has used shampoo and conditioner bottles left on the sink. The cleaning staff enter our room twice without knocking. The cleaning lady then chewed me out because I did not have a Do Not Distrub on my door. There was no door hanger for me to use

Posted by on Jul 1, 2021

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Comment from Hotel Management

Jul 8, 2021 by Hotel Management

Thank you for taking the time to rate our property. We would like to apologize for not exceeding your expectations. We apologize for the less-than-stellar service you encountered from staff, which, we assure you, is not at all indicative of the way we normally operate. Please know that we do try to consistently deliver a superior guest experience. Should you ever find yourself back in town, please give us a chance to show you that our product and service can live up to your expectations.

1 out of 5

Posted by on May 31, 2021

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2 out of 5
Loved the location, but our room wasn't ready until 9:30pm, there was only 1 elevator working, and we were supposed to have a preferred king room with a view of the ballpark, but we had a queen room with a view of a parking garage.

Posted by on May 25, 2021

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Comment from Hotel Management

May 26, 2021 by Hotel Management

First and foremost, please accept my sincerest apologies for the unsatisfactory experience you had during your time with us. Please know that what you describe here is not the level of service expected of our employees and our product. We are terribly sorry for the inconveniences you were caused upon arrival. Please rest assured that we have addressed your comments with our Front Desk team. We really hoped you'd love us - I'm so saddened to hear that we fell short. Please know that we do try to consistently deliver a superior guest experience. Should you ever find yourself back in town, please give us a chance to show you that our product and service can live up to your expectations.

5 out of 5
Clean and convenient

Posted by on May 21, 2021

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Comment from Hotel Management

May 26, 2021 by Hotel Management

Thank you for providing such a wonderful rating. It is a huge compliment when our guests enjoy their stay so much that they take the time to review our property and recommend it to others. We look forward to welcoming you back!

5 out of 5
It’s directly across the street to Busch Stadium

Posted by on Apr 28, 2021

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5 out of 5

Posted by on Apr 27, 2021

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About the The Westin St. Louis

Location 811 Spruce St, St. Louis, MO 63102

Property Features

There's a restaurant on site. You can enjoy a drink at the bar/lounge. There's an onsite business center. A computer station is on site and WiFi is free in public spaces. Multilingual staff, gift shops/newsstands, and concierge services are also featured at the luxury The Westin St. Louis. Parking is available for a fee. This 4.5-star St. Louis hotel is smoke free.

  • 255 guestrooms or units
  • 7 levels
  • Dining venue
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • Wedding services available
  • Gift shop
  • ATM
  • Elevator
  • No smoking on site
  • Bar or lounge

Internet

Available in all rooms: WiFi (surcharge) , Wired internet access (surcharge)

Available in some public areas: Free WiFi

Parking

Self parking (surcharge)

Transport

  • Train station: St. Louis Gateway Station (1 km / 0.6 mi)
  • Metro station: Stadium Station (0.1 km / 0.1 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

The Westin St. Louis offers 255 accommodations with laptop-compatible safes and video-game consoles. Pillowtop beds feature down comforters and premium bedding. LCD televisions come with premium cable channels and pay movies. Bathrooms include separate bathtubs and showers with deep soaking bathtubs, bathrobes, designer toiletries, and complimentary toiletries. In-room wired and wireless Internet access is available for a surcharge. Business-friendly amenities include desks, complimentary weekday newspapers, and phones. Additionally, rooms include coffee/tea makers and hair dryers. Housekeeping is offered daily and hypo-allergenic bedding can be requested. Housekeeping is provided on request.

  • Pillowtop beds
  • Deep soaking tub
  • In-room dining (24 hours)
  • LCD television
  • Cable channels
  • Premium channels
  • Movies for purchase
  • Coffee maker
  • Luxury bedding
  • Hypo-allergenic bedding
  • Down blanket
  • Separate shower and tub
  • Cribs (free)
  • Housekeeping (daily)
  • Weekday newspapers (free)
  • Gaming console
  • Hair dryer
  • Laptop safe
  • Bathrobes
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available
  • Wardrobe or closet

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 7:00 AM to 11:00 AM.

Quattro - This restaurant specializes in Italian cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Happy hour is offered.

24-hour room service is available.

Nearby Activities

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Golfing nearby
  • Hiking/biking trails nearby

Spa Services

  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Wheelchair-accessible van parking
  • Braille or raised signage
  • Valet for wheelchair-equipped vehicle
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at 1:00 AM
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Free cribs (infant beds)!

Pet Policy

  • Pets are welcome and stay free
  • Only dogs are allowed
  • Maximum 2 per room (weight limit: 50 lbs)
  • Food and water bowls are available

Policies

This property is managed by a professional host; the provision of housing is linked to their trade, business, or profession, within the meaning of article 155 of the French Tax Code

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Union Pay; cash is not accepted

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession, within the meaning of article 155 of the French Tax Code. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Union Pay. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property. Social distancing measures are in place and guests are provided with hand sanitizer. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Car recommended
  • UnionPay
  • Pets allowed (no fees)
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Debit cards not accepted
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Marriott)
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: USD 18.95 per person (approximately)
  • Fee for in-room wireless Internet: USD 12.95 per night (rates may vary)
  • Fee for in-room wired Internet: USD 14.95 per 24-hour period (rates may vary)
  • Uncovered self parking fee: USD 30 per night (in/out privileges)
  • Valet parking fee: USD 40 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • St. Louis Westin
  • Westin Hotel St. Louis
  • Westin St. Louis
  • Westin St. Louis Hotel
  • The Westin St. Louis Hotel
  • The Westin St. Louis St. Louis
  • The Westin St. Louis Hotel St. Louis

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.