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4.1 out of 5

"Wonderful rooms, clean, quiet, great sleep. Staff friendly and helpful. Pleasant to be there, felt like an apartment (like home) " More

By a verified traveler on Thu 16 Jan 2020

Hotel Description

3-star guestrooms with comfy beds

Near the airport

Stay at this East Syracuse hotel and you'll be within 9 miles (15 km) of Destiny USA and Erie Canal Museum. Also within 9 miles (15 km) are Everson Museum of Art and OnCenter Complex.

Business services

This hotel features a restaurant, an indoor pool, and a bar/lounge. Traveling on business? Take advantage of the business center and free WiFi in public areas. Enjoy the 24-hour fitness center and perks like free self parking.

Free Internet, comfy beds

Featuring conveniences like sofa beds and refrigerators, the 100 guestrooms offer free WiFi and free wired Internet, as well as LCD TVs with digital channels. Other amenities include pillowtop beds, microwaves, and room service.

Two queen beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max
$97* Per night/room Feb 24 - Feb 25

One king bed junior suite

Bed Count 1 King Bed Maximum Occupancy 3 Max

Room, 1 King Bed (With Drinks-Snacks)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max

One king bed

Bed Count 1 King Bed Maximum Occupancy 4 Max

Room, Accessible

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Hilton Garden Inn Syracuse ratings based on 20 Verified Reviews

Review Summary
4.1 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Hilton Garden Inn Syracuse

Everyone (6) Couples (3) Family (3)
4 out of 5

Posted by on Feb 15, 2020

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Comment from Hotel Management

Feb 17, 2020 by Stephanie Forbes

Thank you for the great review! We hope to see you again soon.

5 out of 5
Wonderful rooms, clean, quiet, great sleep. Staff friendly and helpful. Pleasant to be there, felt like an apartment (like home)

Posted by on Jan 16, 2020

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Comment from Hotel Management

Jan 20, 2020 by Stephanie Forbes

Thank you for the great review! We are so glad you enjoyed your stay and we hope to see you again soon!

3 out of 5

Posted by on Dec 8, 2019

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Comment from Hotel Management

Dec 9, 2019 by Stephanie Forbes

We apologize you weren't satisfied with your stay. Please feel free to reach out to us at any time to discuss what we could have done better.

5 out of 5

Posted by on Nov 17, 2019

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Comment from Hotel Management

Nov 18, 2019 by Stephanie Forbes

Thank you for the great review! We hope to see you again soon!

3 out of 5
No hot water in the shower when we got there........

Posted by on Sep 17, 2019

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4 out of 5
Beautiful place. Clean, large room. Unlike other Hilton Gardens- no 24 hour free coffee, no free breakfast. There is a restaurant and a bar.

Posted by on Jul 14, 2019

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Comment from Hotel Management

Jul 15, 2019 by Stephanie Forbes

Thank you for the review. We hope to host you again soon!

4 out of 5
Bed is comfortable room is nice. The pictures on website made it seem like the bathroom was going to have a spa tub. And the bathroom is small. But staff was friendly and check in was easy. Location is in the middle of a bunch of other warehouse type buildings so nothing to see out the windows. Walls are thin, can hear neighbors very well.

Posted by on Mar 31, 2019

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Comment from Hotel Management

May 9, 2019 by Danielle

Thanks for staying with us. We appreciate your feedback!

4 out of 5
Had a group on our floor that was extremely loud, kids banging on doors and running up and down the hallway.

Posted by , from Walnut, us on Mar 25, 2019

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Comment from Hotel Management

Mar 26, 2019 by Stephanie Forbes

Thank you for reaching out, and I apologize that there was noise during your stay. We pride ourselves on making sure all of our guests leave completely satisfied with our service and our hotel. We will work on better training our staff to exercise our quiet hours more promptly.

4 out of 5
1 nite stay , pleasant front desk and wait staff at resturant, would have liked free breakfast but food was good

Posted by on Jun 5, 2018

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Comment from Hotel Management

Jun 6, 2018 by Kelly D

Thank you for taking the time out to leave us a review. We are happy to hear that you enjoyed your stay with us! We hope to see you again soon

5 out of 5

Enjoyed the hotel.

Pros: Very clean
Cons: A more firm bed would have been better for me.
Very nice however I thought the bed was to soft. Good breakfast and enjoyed some hamburgers at the restaurant.

Posted by , from Wisconsin on May 17, 2017

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About the Hilton Garden Inn Syracuse

Location 6004 Fair Lakes Rd, East Syracuse, NY 13057

Property Features

Hilton Garden Inn Syracuse offers its guests an indoor pool, a spa tub, and a 24-hour fitness center. There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. You'll find a business center on site. The business-friendly Hilton Garden Inn Syracuse also features gift shops/newsstands, coffee/tea in a common area, and complimentary newspapers in the lobby. Free self parking is available. This 3-star East Syracuse hotel is smoke free.

  • 1 building
  • 100 guestrooms or units
  • 3 levels
  • Built in 2002
  • Dining venue
  • Bar or lounge
  • Business facilities
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Front-desk safe
  • Gift shop
  • Newspapers in lobby (free)
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Indoor pool
  • Free WiFi
  • Laundry facilities
  • Sofa bed
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Albany, NY (ALB-Albany Intl.) (221.6 km / 137.7 mi)
  • Train station: Syracuse Regional Transportation Center (9.8 km / 6.1 mi)
  • Parking: Free self parking

Room Amenities

Hilton Garden Inn Syracuse offers 100 air-conditioned accommodations with safes and coffee/tea makers. Pillowtop beds feature premium bedding. 42-inch LCD televisions come with digital channels. Guests can make use of the in-room refrigerators and microwaves. Rooms have partially open bathrooms. Bathrooms include bathtubs and hair dryers. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks along with free local calls (restrictions may apply). Housekeeping is offered daily and hypo-allergenic bedding can be requested.

  • Bathrooms are partially open
  • Pillowtop beds
  • Pull-out sofa bed
  • In-room dining (limited hours)
  • LCD television
  • Digital channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Kitchenware
  • Luxury bedding
  • Hypo-allergenic bedding
  • Bathtub
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Iron and ironing board
  • Desk
  • Air conditioning
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast on weekdays from 6 AM to 10 AM and on weekends from 7 AM to 11 AM.

Wild Goose Pub - This restaurant serves lunch and dinner. Guests can enjoy drinks at the bar.

Room service (during limited hours) is available.

Nearby Activities

An indoor pool and a spa tub are on site. Other recreational amenities include a 24-hour fitness center.

  • Golfing nearby
  • Casino nearby
  • Health or beauty spa nearby

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at 3 AM
  • Minimum check-in age is: 21

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.

Pets

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • Only service animals are allowed
  • Debit cards

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: USD 9.95 per person (approximately)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hilton Garden Inn Hotel Syracuse
  • Hilton Garden Inn Syracuse
  • Syracuse Hilton Garden Inn
  • East Syracuse Hilton
  • Hilton East Syracuse
  • Hilton Garden Inn Syracuse Hotel East Syracuse
  • Hilton Garden Inn Syracuse Hotel
  • Hilton Syracuse East Syracuse
  • Hilton Garden Inn Syracuse Hotel
  • Hilton Garden Inn Syracuse East Syracuse
  • Hilton Garden Inn Syracuse Hotel East Syracuse

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.