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"Property is conveniently located to town and other amenities and for the price a good deal " More

By a verified traveler on Sat 03 Aug 2019

Hotel Description

Family-friendly stay near Batavia Downs Casino

In Batavia

Within 2 miles (3 km) of this Batavia hotel, you'll find Batavia Downs Casino and Holland Land Office Museum. Rochester Regional Health and United Memorial Medical Center are also within 2 miles (3 km).

Water park, dining

A water park and a restaurant are featured at this hotel. Bring the family and enjoy the children's pool, waterslide, and arcade/game room. Relax with a drink at the bar/lounge and enjoy free perks like continental breakfast and free self parking.

Free WiFi, refrigerators

Featuring conveniences like refrigerators and microwaves, the 194 guestrooms also offer free WiFi and TVs with satellite channels. Room service, premium bedding, and coffee/tea makers are also available.

Room, 2 Double Beds, Accessible, Non Smoking

Bed Count 2 Full Beds Maximum Occupancy 4 Max
$78* Per night/room Aug 8 - Aug 9

Standard Room, 2 Double Beds, Non Smoking

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Standard Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 2 Double Beds, Smoking

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Room, 2 Double Beds, Smoking

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Room, 1 King Bed, Accessible, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Quality Inn & Suites Palm Island Indoor Waterpark ratings based on 34 Verified Reviews

Review Summary
3.4 out of 5 3.5 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 2.5 out of 5.0

Guest reviews for Quality Inn & Suites Palm Island Indoor Waterpark

Everyone (7) Family (1)
1 out of 5
Bones a double bed smoking room through Travelocity abs where arriving at hotel we found that it was a king bed in a non-smoking room. The hotel has no smoking rooms available. It was supposed to have a breakfast and the hotel kitchen has been close for a year. This is false advertising Disappointed in Travelocity

Posted by on Mar 7, 2021

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5 out of 5

Posted by on Aug 27, 2019

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4 out of 5
Property is conveniently located to town and other amenities and for the price a good deal

Posted by on Aug 3, 2019

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2 out of 5
Some of the elevators were not working...Ice machine on my floor was not working... two time's I had to have my keys reactivated and still had difficulty accessing the room... outdoor pool not available, if I wanted to use indoor pool then I had to purchase a water park pass... lights in the room, light bulbs were burnt out...door knob on the bathroom almost falling off... eggs weren't replenished quickly the first morning, same for the coffee, second morning...

Posted by on Jul 19, 2019

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1 out of 5
This place is disgusting! The wallpaper is peeling there are pain chips on the carpet and trash in the hallway. The rooms and hallways are freezing! No where on the site does it state you will be charged $20 a person for the “water park “ which is pathetic!!!! To top it off there’s no towels at the park and you can’t take a room towel because they will charge you $20 a towel if you lose it!!! Also I see bedbug spots! And I’m itching all over!!!!!! I would not let my worst enemy stay here. You should be ashamed for letting them use your name!!!!

Posted by on Mar 10, 2019

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2 out of 5

batavia ny hotel review

run-down facility, huge empty spaces, moderately unpleasant staff. bed was comfortable, but little else compares positive with the competition.

Posted by , from w on Jul 3, 2017

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1 out of 5

Double charged for dirty hotel

The check in agent had no idea what she was doing. She lost my reservation and charged my card twice for the room when I had already booked everything online through Travelocity and paid and showed her the receipt and confirmation number. The staff was not welcoming, the bathroom in ouregards room was disgusting and dirty, the wall had a hole and there was a brown gooey substance on the floor.

Posted by on Jan 24, 2017

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2 out of 5

Disappointing Stay

Pros: Not much, if anything
Cons: Stairwell cleanliness, pool hours, door closers, free pool in addition to waterpark.
Booked on Travelocity and about average local price. The stairwells had cigarette butts on the floor and smelled like an ashtray. The room was clean, and no real issues here. The doors to the room do not have a slow closer on them, so all we heard all night and morning was doors slamming. Sound deadening was minimal, and I could hear the people next to us talking until 3am. Awoken early by more doors slamming, so we had a poor nights sleep. Instead of getting out early to get back on the road, decided to let the kids go swimming. Was annoyed that the pool didn't open until 10 am when checkout is 11, but waited around anyway only to find out there was no "free" pool - only the $15/person waterpark. Travelocity website clearly stated a waterpark for an extra fee, plus a pool and waterslide, so we were disappointed. For my dollar, I'd try the Best Western next door next time.

Posted by , from WI on Aug 7, 2015

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5 out of 5

So go back

Pros: indoor pool, friendly staff, clean and comfortable beds.
The room was clean, comfortable beds and friendly staff. Nice location and great food!

Posted by , from Hamburg, NY on Aug 3, 2015

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3 out of 5

The staff at this hotel was great--The bed was wonderful--The room needed to be updated.

Pros: Quiet
Staff was excellent--Bed was amazing--The room itself needed some touching up--The wallpaper was falling off the walls--the rugs had dirt on the and were not vacumed good--The tub was dirty.

Posted by on Jan 5, 2013

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About the Quality Inn & Suites Palm Island Indoor Waterpark

Location 8250 Park Rd, Batavia, NY 14020

Renovations + Closures

Due to COVID-19, this property’s food and beverage options may be limited.

Property Features

Quality Inn & Suites Palm Island Indoor Waterpark offers its guests a water park (surcharge), a waterslide, and a children's pool. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Free breakfast is available. WiFi is free in public spaces. There's an onsite 24-hour business center. Event space at this hotel measures 7560 square feet (680 square meters) and includes conference space. An arcade/game room, multilingual staff, and gift shops/newsstands are also featured at the family-friendly Quality Inn & Suites Palm Island Indoor Waterpark. Free self parking is available. Smoking is allowed in designated areas at this Batavia hotel.

  • 1 building
  • 194 guestrooms or units
  • 5 levels
  • 7560 sq ft of conference space
  • 680 sq m of conference space
  • Continental breakfast (free)
  • Dining venue
  • Bar or lounge
  • Business center (24 hours)
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Game room or arcade
  • Gift shop
  • Newspapers in lobby (free)
  • Bellhop
  • Elevator
  • Smoking in designated areas

Family Friendly Amenities

  • Family property
  • Children's pool
  • Waterslide
  • Free WiFi
  • Laundry facilities
  • Arcade/game room
  • Refrigerator
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Free RV, bus, truck parking

Transport

  • Airport: Buffalo Niagara Intl. Airport (BUF) (50.7 km / 31.5 mi)
  • Parking: Free self parking and RV/bus/truck parking

Room Amenities

Quality Inn & Suites Palm Island Indoor Waterpark offers 194 accommodations with complimentary newspapers and coffee/tea makers. Beds feature premium bedding. Premium satellite television is provided. Refrigerators and microwaves are provided. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is provided daily.

  • In-room dining (limited hours)
  • Television
  • Satellite channels
  • Premium channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Luxury bedding
  • Shower and tub combination
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Newspapers (free)
  • Local calls (free)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible

Food & Drink

Guests are served free continental breakfast.

The Oasis Restaurant - This restaurant specializes in American cuisine and serves breakfast, lunch, and dinner.

Chasers Lounge - This lobby lounge serves dinner only.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include a water park (surcharge) and a children's pool.

  • Golfing nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Accessible bathroom
  • Roll-in shower
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 4:00 PM
  • Check-in time ends at 11:00 AM
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 20.0 per night.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: USD 20 per accommodation, per night
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Guests are provided with hand sanitizer and masks are required in public areas. Contactless check-out is available. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Masks are compulsory at the property
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Debit cards not accepted
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Choice)
  • Property confirms they are implementing enhanced cleaning measures

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 20 per accommodation, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 20.0 per night
  • Facilities fee: USD 15 per person, per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Clarion Hotel Palm Island
  • Quality Inn Palm Island Indoor Waterpark
  • Clarion Hotel Palm Island Indoor Waterpark Batavia
  • Clarion Hotel Waterpark
  • Clarion Palm Island Indoor Waterpark
  • Clarion Palm Island Indoor Waterpark Batavia
  • Palm Island Indoor Waterpark
  • Palm Island Waterpark
  • Quality Palm Island Indoor Waterpark
  • Quality Inn & Suites Palm Island Indoor Waterpark Hotel
  • Quality Inn & Suites Palm Island Indoor Waterpark Batavia
  • Quality Inn & Suites Palm Island Indoor Waterpark Hotel Batavia

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.