"Security was busy conservating with the FDR, delaying my check in; also lessoning a wonderful customer experience... the property overall was ok. The ... " More
Downtown Chicago stay
With a stay at this Downtown Chicago hotel, you'll be within half a mile (1 km) of Michigan Avenue and 2 miles (3 km) of Water Tower Place. Grant Park and Millennium Park are also within 2 miles (3 km).
Dining, fitness center
This hotel features an indoor pool, a gym, and a restaurant. Enjoy the a rooftop terrace and perks like free WiFi. A bar/lounge, a 24-hour front desk, and a terrace are also provided.
Nov 13, 2022 by Daniel Drake Hotel front desk supervisor.
I want to apologize for your delayed check in. Our guests always come first at our hotel. Glad you enjoyed one of our beautiful rooms. Next time you would like a fridge, just ask the front desk..
Oct 17, 2022 by General Manager
It is unfortunate that you were left with the unfavorable impression of the hotel as your review indicated. While we understand that your stay was not 100% satisfactory, we would hope that you would give us another chance to make your stay as best as it can be.
Sep 9, 2022 by General Manager
Thank you Brian for taking the time to review your stay with us and the 5/5 rating! We look forward to seeing you back soon! Safe Travels.
Jun 27, 2022 by General Manager
Thank you Jodi for taking the time to review your stay with us. Thank you for the 5/5 rating!!! We look forward to seeing you back soon! Safe travels.
May 3, 2022 by Katie Assistant Front Office Manager
Thank you for taking the time to provide feedback, it is greatly appreciated. We are very glad to hear that you had a fantastic stay with us. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. Thank you again for choosing to stay with us and we hope to see you again soon. If I can be of any assistance in the future, please do not hesitate to reach out.
Sep 25, 2021 by Edward
We are happy that you enjoyed your stay. And thanks for letting us know.
The following facilities are closed seasonally each year. They will be closed from March 14 to March 26:
Best Western River North Hotel offers its guests an indoor pool and a fitness center. There's a restaurant on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. There's an onsite 24-hour business center. A rooftop terrace, a vending machine, and multilingual staff are also featured at Best Western River North Hotel. Limited parking is available for a fee and is offered on a first-come, first-served basis. This Chicago hotel is smoke free.
Available in some public areas: Free WiFi , Internet access in public areas - high speed , Internet access in public areas - surcharge
Self parking (surcharge) , Valet parking (surcharge) , Parking (limited spaces)
Best Western River North Hotel offers 150 accommodations with safes and complimentary newspapers. 32-inch flat-screen televisions come with premium cable channels and pay movies. Bathrooms include showers, complimentary toiletries, and hair dryers. Business-friendly amenities include phones along with free local calls (restrictions may apply). Additionally, rooms include coffee/tea makers and irons/ironing boards. A nightly turndown service is provided and housekeeping is offered daily.
For a fee, guests can enjoy cooked-to-order breakfast daily from 6:30 AM to 11:00 AM.
Pizzeria Ora - This restaurant serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.
Room service (during limited hours) is available.
Recreational amenities at the hotel include an indoor pool and a fitness center.
The recreational activities listed below are available either on site or nearby; fees may apply.
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
Front desk staff will greet guests on arrival.
Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a smoke detector, and window guards
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Carte Blanche. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a smoke detector, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; temperature checks are available to guests; guests are provided with hand sanitizer; masks are required in public areas. Contactless check-out is available. Individually-wrapped food options are available for breakfast and through room service. Each guestroom is kept vacant for a minimum of 72 hours between bookings. This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western). This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA).
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.