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4.4 out of 5
Excellent!
See all 20 travelocity Reviews

"The room was a little hot but the bed and pillows were great! " More

By a verified traveler on Tue 07 Mar 2023

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Petite Queen Room

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
$126* Per night/room Apr 3 - Apr 4

Standard Room, 1 Queen Bed

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Executive Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Deluxe Double Room, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

The Willows Hotel ratings based on 20 Verified Reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for The Willows Hotel

Everyone (16) Family (2)
5 out of 5
The room was a little hot but the bed and pillows were great!

Posted by on Mar 7, 2023

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Comment from Hotel Management

Mar 7, 2023 by Tony (Front Desk)

Hi colleen, Thank you for your review! We are super glad you enjoyed the bed and pillows! Sorry if it was a little on the hot end. Chicago weather has been has been all over the place temperature wise so we've kept the rooms toastier than on the colder end just in case.

5 out of 5

Posted by on Jun 29, 2022

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5 out of 5
The Willows Hotel was awesome but I am still waiting for Travelocity to refund me for the first hotel night since I missed my flight. The person I chatted with at Travelocity said they would confirm with a Manager at The Willows before issuing me a refund. Has that happened?

Posted by on Jun 21, 2022

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Comment from Hotel Management

Jul 2, 2022 by maria

Dear David, Thanks for staying with us. We appreciate your feedback!

4 out of 5
Nice place for the price. No real amenities such as a business center or gym. I stayed in a single queen which was a small room with no desk. Great location.

Posted by , from AUSTIN on Sep 24, 2021

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Comment from Hotel Management

Sep 24, 2021 by JM

We are pleased to hear that you found our hotel to be cozy and comfortable and that you loved the location. Thank you for your review and for staying with us at the Willows Hotel.

2 out of 5
The hotel staff at check in was incredibly unfriendly! She did even say hi, even after I said hi! It seemed as though I was a really bothering by simply checking in. The hotel has no parking, it was made clear that I should not bother asking any questions. I ended up parking a mile away because there was no direction give on possible places I could park!

Posted by on Sep 19, 2021

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Comment from Hotel Management

Sep 23, 2021 by JM

Thank you for an honest response. I am sorry to hear that you feel that. We do pride ourselves on being friendly and welcoming. Feedback like this helps us make changes for future stays. Management will make sure to address this concern.

4 out of 5

Posted by on Jun 28, 2021

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Comment from Hotel Management

Jul 8, 2021 by JM

Thank you for your review and for staying with us at the Willows Hotel. We are pleased to hear that you found our hotel to be cozy and comfortable and that you loved the location.

2 out of 5
Does not meet critieria for a boutique hotel- zero to no amenities, dirty and COVID restrictions not enforced with patrons- hard to say if enforced with staff- there was nothing to indicate any changes to endorse in COVID restrictions

Posted by on Apr 28, 2021

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Comment from Hotel Management

May 1, 2021 by JM

We as a hotel have had to adapt to changes during these times to keep guests safe and clean. During normal Non Covid 19 days we offer many amenities but have had to adjust our business model to keep our feel free to contact the hotel directly and speak to management about your experience.

5 out of 5

Posted by on Jul 19, 2020

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Comment from Hotel Management

Jul 19, 2020 by willows team

Thank you for the 5 star review!

5 out of 5

Posted by on Dec 15, 2019

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Comment from Hotel Management

Dec 16, 2019 by JM

Hello, We are so happy to hear that you enjoyed your experience at The Willows Hotel! It was our entire team's pleasure having you stay with us! We are glad you enjoyed Chicago in one of its greatest neighborhoods. We appreciate all of the details you shared with us and are excited for the next time you are in Chicago! Best,

5 out of 5
My room was a bit chilly but the manager took care of it immediately and moved me to a better room!

Posted by on Dec 8, 2019

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Comment from Hotel Management

Dec 11, 2019 by JM

Hello, We are so happy to hear that you enjoyed your experience at The Willows Hotel! It was our entire team's pleasure having you stay with us! We are glad you enjoyed Chicago in one of its greatest neighborhoods. We appreciate all of the details you shared with us and are excited for the next time you are in Chicago! Best,

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.