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4.4 out of 5

"The history features were nice " More

By a verified traveler on Tue 31 May 2022

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Hotel Description

4-star historic hotel near Art Institute of Chicago

City center stay

At this Downtown Chicago hotel, you'll be within a 5-minute walk of Art Institute of Chicago and Millennium Park. Chicago Theatre and Willis Tower are also within half a mile (1 km).

Full-service spa, dining

A full-service spa, a gym, and a restaurant are all featured at this smoke-free hotel. Traveling on business? Take advantage of the 77 conference rooms, business center, and valet parking. Enjoy the indoor pool and perks like free WiFi.

Room, 1 Double Bed, Non Smoking

Bed Count 1 Full Bed Maximum Occupancy 2 Max
$244* Per night/room Jul 3 - Jul 4

Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Premium Room - 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Premium 2 Double Mobility Accessible (Tub)

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Suite, 2 Bedrooms, Non Smoking (Parlor)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Premium Room - 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Palmer House a Hilton Hotel ratings based on 51 Verified Reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Palmer House a Hilton Hotel

Everyone (23) Couples (9) Family (17)
4 out of 5
The history features were nice

Posted by on May 31, 2022

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5 out of 5

Posted by , from MADISON on Mar 11, 2022

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5 out of 5
Hotel lobby bar is a beautiful room!

Posted by on Mar 6, 2022

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Comment from Hotel Management

Mar 6, 2022 by EO

Dear Laura, Thank you for your recent stay with us her at The Palmer house we apricate you and hope to be able to welcome you back soon. Best Regards, Ericka

3 out of 5
Love the atmosphere and decor. Our room had peeling wallpaper with pink stains and the tub had black grout on a corner.

Posted by on Mar 6, 2022

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Comment from Hotel Management

Mar 6, 2022 by EO

Dear Patrisia, Thank you for your recent stay with us here at The Palmer House we appreciate guest like yourself and your feedback will be notated. Best Regards, Ericka

5 out of 5
Historic

Posted by , from Cloquet on Feb 21, 2022

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Comment from Hotel Management

Feb 22, 2022 by EO

Dear Thomas, Thank you for your recent stay with us. We are pleased that you enjoyed your stay and our history. We hope to be able to welcome you back soon. Best Regards, Ericka

5 out of 5
A great weekend get away if you want to see downtown Chicago.

Posted by on Feb 16, 2022

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Comment from Hotel Management

Feb 16, 2022 by EO

Dear Mark, Thank you for your recent stay with us here at the Palmer House. We are pleased you enjoyed your stay and we hope to be able to see you again on a future stay in the city. Best Regards, Ericka

3 out of 5
Rooms were quiet... Sink would t drain- let front desk know... 10-15 min before hot water on the shower ... no fridge... found previous occupants blood pressure medication under the bed along with a couple other items

Posted by on Feb 12, 2022

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Comment from Hotel Management

Feb 13, 2022 by EO

Dear Kirsten, Thank you for your recent stay with us here at The Palmer House. We do apologize that your recent stay was not satisfactory due to issues that you had. We hope to be able to welcome you back again. Best Regards, Ericka

2 out of 5

Posted by , from GRAND HAVEN on Jan 1, 2022

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5 out of 5

Posted by , from Peosta on Dec 2, 2021

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3 out of 5
The toilet was noisy when flushing And the shower drain seemed clogged Didn’t drain Would pool up alot

Posted by on Aug 16, 2021

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Comment from Hotel Management

Aug 23, 2021 by JJ

Dear Anonymous, We are very pleased you chose Palmer House for your accommodations and our sincere apologies for the issues you experienced in your guest bathroom. We hope that we were able to take care of that while you were on property as our team members are always able to assist and ensure our guests are comfortable while at the Palmer House. We look forward to having you back as our guest in the future. Best regards, Justin

About the Palmer House a Hilton Hotel

Location 17 E Monroe St, Chicago, IL 60603

Property Features

Palmer House a Hilton Hotel offers its guests a full-service spa, an indoor pool, and a health club. There's a restaurant on site, as well as a coffee shop/cafe. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi and wired Internet. A business center, coworking spaces, and limo/town car service are available. Event space at this hotel measures 130000 square feet (12077 square meters) and includes a conference center. A sauna, spa services, and multilingual staff are also featured at the business-friendly Palmer House a Hilton Hotel. For a fee, parking is available. This 4-star Chicago hotel is smoke free.

  • 1641 guestrooms or units
  • 23 levels
  • 130000 sq ft of conference space
  • 12077 sq m of conference space
  • Built in 1873
  • Charging station for electric cars
  • Conference center
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Concierge
  • Convenience store
  • Gift shop
  • Beauty salon
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Coffee shop
  • Dining venue

Family Friendly Amenities

  • Family property
  • Number of indoor pools - 1
  • Free WiFi
  • Grocery/convenience store
  • Laundry facilities
  • Refrigerator (on request)

Internet

Available in all rooms: WiFi (surcharge) , Wired internet access (surcharge) , High-speed internet access , Internet access (surcharge)

Available in some public areas: Free WiFi , Free wired internet , Internet access - wireless

Parking

Self parking (surcharge) , Valet parking (surcharge)

Transport

  • Train station: Millennium Station (0.7 km / 0.4 mi)
  • Metro station: Monroe Station (Red Line) (0.1 km / 0.1 mi)
  • Parking: Valet parking and self parking available for a surcharge

Room Amenities

Palmer House a Hilton Hotel offers 1641 accommodations with minibars and laptop-compatible safes. Pillowtop beds feature premium bedding. Televisions come with premium cable channels, video-game consoles, and pay movies. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. In-room wired and wireless Internet access is available for a surcharge. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include safes and irons/ironing boards. Refrigerators and hypo-allergenic bedding can be requested. Housekeeping is provided daily.

  • Pillowtop beds
  • Minibar
  • Television
  • Cable channels
  • Premium channels
  • Movies for purchase
  • Refrigerator available
  • Luxury bedding
  • Hypo-allergenic bedding
  • Shower and tub combination
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Gaming console
  • Hair dryer
  • Laptop safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available
  • Desk chair

Food & Drink

For a fee, guests can enjoy to-go breakfast on weekdays from 6:30 AM and 11:00 AM.

Lockwood Lobby Bar - This lobby lounge specializes in American cuisine. Happy hour is offered.

Lockwood Express - This café serves breakfast, lunch, and light fare. Open daily.

Lockwood Restaurant - This restaurant serves breakfast only. Open select days.

Nearby Activities

Recreational amenities at the hotel include an indoor pool, a health club, and a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Bicycle rentals nearby
  • Hiking/biking trails nearby
  • Golfing nearby
  • Health or beauty spa nearby

Spa Services

Balance Spa has 12 treatment rooms including rooms for couples. Services include facials, body wraps, body scrubs, and body treatments. A variety of treatment therapies are provided, including hydrotherapy.

The spa is open daily. Guests under 13 years old are not allowed in the spa.

  • Number of treatment rooms 12
  • Minimum age to access spa is 13
  • Couples treatment rooms
  • Manicures and pedicures
  • Body treatments
  • Body wraps
  • Facial treatments
  • Body scrubs
  • Hydrotherapy treatments
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Accessible bathroom
  • Roll-in shower
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 40.0 per stay.

Pet Policy

  • Pets: USD 50 per accommodation, per stay
  • Weight limit: 75 lbs
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Carte Blanche, debit cards, and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; temperature checks are available to guests; guests are provided with hand sanitizer; masks are required in public areas. Contactless check-out is available. Individually-wrapped food options are available for breakfast, lunch, and dinner. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Masks are compulsory at the property
  • Staff temperature checks are not conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Security system
  • Protective clothing is available to guests
  • Masks are available to guests
  • Gloves are available to guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property follows a brand or regulatory agency's sanitization guidelines CleanStay (Hilton)
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Parking height restrictions apply
  • Individually-wrapped food options are available for dinner
  • Debit cards
  • No gap period between guest stays

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 50.00

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 15 and USD 30 per person (approximately)
  • Fee for in-room wireless Internet: USD 12.95 per night (rates may vary)
  • Fee for in-room wired Internet: USD 12.95 (rates may vary)
  • Self parking fee: USD 52 per night
  • Valet parking fee: USD 75 per night (in/out privileges)
  • Pet fee: USD 50 per accommodation, per stay
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability, amount varies)
  • Refrigerator fee: USD 40 per stay
  • Rollaway bed fee: USD 40.0 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hilton Palmer
  • Hilton Palmer House
  • House Hilton
  • Palmer Hilton
  • Palmer Hilton House
  • Palmer House
  • Palmer House Hilton
  • Palmer House Hilton Chicago
  • Palmer House Hilton Hotel
  • Palmer House Hilton Hotel Chicago
  • Chicago Palmer House Hilton
  • Hilton Hotel Palmer
  • Palmer House Chicago
  • The Palmer House Hilton Hotel Chicago
  • The Palmer House Hilton
  • Palmer House A Hilton
  • Palmer House a Hilton Hotel Hotel
  • Palmer House a Hilton Hotel Chicago
  • Palmer House a Hilton Hotel Hotel Chicago

You should know

  • Pool access available from 5:30 AM to 9:00 PM.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

Awards & Affiliations

The property is a member of Historic Hotels of America.

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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.