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4.4 out of 5

"Great service! The hotel was very clean and the staff was friendly. " More

By a verified traveler on Sat 10 Oct 2020

Hotel Description

4-star eco-friendly hotel near Chicago Riverwalk

Central Chicago getaway

A stay at this The Loop hotel places you steps from Michigan Avenue Bridge and within a 5-minute walk of Chicago Riverwalk. Grant Park and Chicago Theatre are also within half a mile (1 km).

Dining options, 2 bars/lounges

This smoke-free hotel's 4 restaurants, 2 bars/lounges, and health club are some of the featured amenities. Traveling on business? Take advantage of the business center and free WiFi in public areas. Self parking, a terrace, and limo/town car service are also offered.

Free Internet, comfy beds

Boasting comforts like pillowtop beds and premium bedding, the 2019 guestrooms offer free WiFi and free wired Internet, as well as flat-screen TVs with digital channels. IPod docks, minibars, and room service are also available.

Suite (Skyline Suite)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Deluxe Suite (Millennium Suite)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Club Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Club Room, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Room, 1 King Bed, City View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Hyatt Regency Chicago ratings based on 76 Verified Reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Hyatt Regency Chicago

Everyone (48) Couples (7) Family (21)
4 out of 5
Great service! The hotel was very clean and the staff was friendly.

Posted by on Oct 10, 2020

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Comment from Hotel Management

Oct 10, 2020 by kmartsul

Thank you kindly for your feedback. We cannot wait to welcome you back soon

5 out of 5

Posted by on Mar 18, 2020

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Comment from Hotel Management

Mar 19, 2020 by HRC

Thank you for staying with us. We appreciate your feedback.

5 out of 5

Posted by on Mar 16, 2020

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1 out of 5

Posted by on Mar 15, 2020

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Comment from Hotel Management

Mar 16, 2020 by HRC

Thank you for staying with us. We appreciate your feedback.

5 out of 5

Posted by on Jan 14, 2020

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Comment from Hotel Management

Jan 14, 2020 by HRC

Thank you for staying with us. We appreciate your feedback. We hope to see you again soon.

5 out of 5
Clean modern rooms. Great front desk and concierge. Nice work out facilities.

Posted by on Jan 1, 2020

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Comment from Hotel Management

Jan 3, 2020 by HRC

Thank you for staying with us. We appreciate your feedback.

2 out of 5
Stetson's restaurant did not open after we had made reservations. we wanted to have a drink at the Big Bar but it was closed bath evenings, We where having drinks at the Craft bar, but where kicked out because of a private event. Concierge was useless! The housekeeping staff on the 12th floor in the West Tower was delightful! We chose this hotel for its amenities and its location, sadly we had to leave the hotel for everything......even the gift shop was closed every time I ventured down. I had to go to Walgreen's for what I needed.

Posted by on Dec 18, 2019

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Comment from Hotel Management

Dec 19, 2019 by HRC

Thank you for staying with us. We appreciate your feedback.

5 out of 5

Posted by on Dec 15, 2019

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Comment from Hotel Management

Dec 16, 2019 by HRC

Thank you for staying with us. We appreciate your feedback.

5 out of 5

Posted by on Dec 8, 2019

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Comment from Hotel Management

Dec 9, 2019 by HRC

Thank you for staying for with us. We appreciate your feedback.

5 out of 5

Posted by on Dec 4, 2019

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Comment from Hotel Management

Dec 5, 2019 by HRC

Thank you for staying with us. We appreciate your feedback.

About the Hyatt Regency Chicago

Location 151 East Wacker Dr, Chicago, IL 60601

Property Features

There are 4 restaurants and 2 coffee shops/cafés on site. You can unwind with a drink at one of the 2 bars/lounges. A business center and limo/town car service are available. WiFi and wired Internet are free in public spaces. Event space at this hotel measures 228000 square feet (21182 square meters) and includes conference space. A health club, a terrace, and tour/ticket assistance are also featured at the eco-friendly Hyatt Regency Chicago. Parking is available for a fee. This 4-star Chicago hotel is smoke free.

  • 2019 guestrooms or units
  • 36 levels
  • 2 buildings
  • 4 dining venues
  • 2 bars or lounges
  • 2 coffee shops
  • 228000 sq ft of conference space
  • 21182 sq m of conference space
  • Charging station for electric cars
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Gift shop
  • Newspapers for purchase
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Laundry facilities
  • Refrigerator (on request)
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi , Free wired Internet

Parking

Self parking (surcharge)

Transport

  • Airport: O'Hare Intl. Airport (ORD) (29.7 km / 18.5 mi)
  • Train station: Millennium Station (0.7 km / 0.4 mi)
  • Metro station: State Station (0.7 km / 0.4 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Hyatt Regency Chicago offers 2019 accommodations with iPod docking stations and minibars. Pillowtop beds feature premium bedding. 48-inch flat-screen televisions come with premium digital channels and pay movies. Bathrooms include designer toiletries, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and complimentary newspapers, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include laptop-compatible safes and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include refrigerators.

  • Pillowtop beds
  • Minibar
  • IPod dock
  • In-room dining (limited hours)
  • Flat-screen television
  • Digital channels
  • Premium channels
  • Movies for purchase
  • Refrigerator available
  • Coffee maker
  • Luxury bedding
  • Cribs (free)
  • Housekeeping (daily)
  • Nightly turndown service
  • Newspapers (free)
  • Local calls (free)
  • Hair dryer
  • Laptop safe
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy buffet breakfast on weekdays from 6:00 AM to 9:30 AM and on weekends from 6:30 AM to 11:00 AM.

Stetsons Modern Steak - This steakhouse serves dinner only.

American Craft Kitchen - This restaurant specializes in American cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.

BIG Bar - This bar serves dinner only. Guests can enjoy alfresco dining (weather permitting).

Market Chicago - This café serves breakfast and light fare. Open 24 hours.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include a health club.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Bicycle rentals nearby
  • Hiking/biking trails nearby
  • Kayaking nearby
  • Golfing nearby
  • Sailing nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible concierge desk
  • In-room accessibility
  • Assistive listening devices available
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival. It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

Front desk staff will greet guests on arrival. It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 25.0 per stay.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates)

This property accepts credit cards, debit cards, and cash

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

It is Hyatt’s practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates). This property accepts credit cards, debit cards, and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; the property is cleaned and disinfected with electrostatic spray.Personal protective equipment, including masks and gloves, will be available to guests.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; guests can access their rooms with a mobile device; masks are required in public areas.Contactless check-in and contactless check-out are available.Each guestroom is kept vacant for a minimum of 24 hours between bookings.The property affirms that it follows sanitization practices of GBAC STAR (Hyatt) guidelines.The property affirms that it adheres to the SafeStay (AHLA - USA) sanitization guidelines.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Electrostatic spray is used for disinfection
  • Staff temperature checks are conducted regularly
  • Masks are compulsory at the property
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Contactless food service / room service is not available
  • Commonly-touched surfaces are cleaned with disinfectant
  • Reservation is not required for facilities onsite
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Security system
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Protective clothing is available to guests
  • Masks are available to guests
  • Gloves are available to guests
  • Food service has been amended for enhanced safety
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows a brand or regulatory agency's sanitization guidelines GBAC STAR (Hyatt)
  • LGBTQIA friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Parking height restrictions apply
  • Individually-wrapped food options are not available
  • Debit cards
  • gap period enforced between guest stays 24 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 15.00 and USD 24.50 for adults, USD 10.00 and USD 15.00 for children (approximately)
  • Covered self parking fee: USD 53 per day
  • Nearby parking fee: USD 53 per day (100 ft away)
  • Refrigerator fee: USD 25 per stay
  • Rollaway bed fee: USD 25.0 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Chicago Hyatt
  • Chicago Hyatt Regency
  • Chicago Regency
  • Chicago Regency Hyatt
  • Hyatt Chicago
  • Hyatt Chicago Regency
  • Hyatt Regency Chicago
  • Hyatt Regency Hotel Chicago
  • Regency Chicago
  • Regency Hyatt Chicago
  • Hyatt Regency Chicago Hotel Chicago
  • Hyatt Regency Chicago Hotel
  • Hyatt Regency Hotel
  • Hyatt Regency Chicago Hotel
  • Hyatt Regency Chicago Chicago
  • Hyatt Regency Chicago Hotel Chicago

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQIA friendly).

Awards & Affiliations

Green / Sustainable Property
This property participates in Green Key Eco-Rating Program, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.