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4.4 out of 5

"Staff was very pleasant and helpful. Room was very nice with a great view of the lake. " More

By a verified traveler on Wed 19 Jul 2017

Hotel Description

4.5-star luxury hotel near Chicago Riverwalk

Central Chicago getaway

At this The Loop hotel, you'll be well placed to visit Chicago Riverwalk and Michigan Avenue, both within a 5-minute walk. Grant Park and Tribune Tower are also within half a mile (1 km).

Business services

This hotel features a restaurant and 2 bars/lounges. Traveling on business? Take advantage of the business center, free WiFi in public areas, and valet parking. There's a 24-hour fitness center on site, and concierge services and free newspapers are also offered.

IPod docks, WiFi

Featuring conveniences like refrigerators and coffee/tea makers, the 661 guestrooms also offer iPod docks and LCD TVs with cable channels. 24-hour room service, WiFi, and wired Internet are also available.

Classic Room, 1 King Bed, City View

Bed Count 1 King Bed Maximum Occupancy 3 Max
$96* Per night/room Dec 15 - Dec 16

Classic Room, 1 King Bed, Lake View (Lake View)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Swiss Pinnacle, Room, 1 King Bed, Non Smoking, Lake View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Classic Room, 2 Double Beds, Lake View

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Swiss Pinnacle, Room, 2 Double Beds, Non Smoking, Lake View

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Executive Suite, 1 King Bed, City View

Bed Count 1 King Bed Maximum Occupancy 4 Max

Swissotel - Chicago ratings based on 187 Verified Reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Swissotel - Chicago

Everyone (26) Couples (2) Family (6)
5 out of 5

Posted by on Dec 9, 2019

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5 out of 5
The staff was so helpful and very friendly, the Palms restaurant was the best Saba our waitresses made our anniversary night a wonderful evening

Posted by on Dec 2, 2019

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5 out of 5
What I like about this hotel in particular is that it feels like every staff is in-sync in providing a attention to the guests along with a simple hello.. and a attitude in "How can I make your stay much pleasant... I will stay in this hotel on my next business stay in Chicago IL...

Posted by , from Philadelphia PA on Nov 16, 2019

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5 out of 5

Posted by on Oct 21, 2019

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4 out of 5
Rooms were very nice and clean. Property was in general very nice, clean and upscale. Downsides - Limited access to moderately priced food (good food available but quite expensive), no pool facility

Posted by on Oct 7, 2019

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5 out of 5

Posted by on Sep 20, 2019

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5 out of 5

Posted by on Sep 16, 2019

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5 out of 5

Posted by on Aug 17, 2019

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3 out of 5
Bliss was very helpful and friendly. Elevators weren’t working. Carpet was dirty in room as was the corners of the bathroom walls. The added $20 night amenity fee was beyond ridiculous. If you’re wanting to charge it should already be in the cost per night. Good location and view of river and lake. Double beds are small, should not even be an option instead replace with queen size.

Posted by on Jul 29, 2019

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5 out of 5
The separate bath and shower was a nice touch. The view from our room was gorgeous! Very convenient!

Posted by on Jul 23, 2019

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About the Swissotel - Chicago

Location 323 E Wacker Dr, Chicago, IL 60601

Property Features

Along with a restaurant, there's a coffee shop/café on site. You can unwind with a drink at one of the 2 bars/lounges. You'll find a business center on site. A computer station is on site and WiFi is free in public spaces. A 24-hour fitness center, spa services, and tour/ticket assistance are also featured at the luxury Swissotel - Chicago. For a fee, parking is available. This 4.5-star Chicago hotel is smoke free.

  • 661 guestrooms or units
  • 43 levels
  • 2 bars or lounges
  • Built in 1988
  • Dining venue
  • Coffee shop
  • Conference center
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Convenience store
  • Gift shop
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Television in lobby
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site

Internet

Available in all rooms: WiFi (surcharge) , Wired Internet access (surcharge)

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Valet parking (surcharge)

Transport

  • Airport: Chicago, IL (ORD-O'Hare Intl.) (30.2 km / 18.8 mi)
  • Train station: Millennium Station (0.9 km / 0.6 mi)
  • Metro station: Randolph-Wabash Station (0.9 km / 0.6 mi)
  • Parking: Valet parking and self parking available for a surcharge

Room Amenities

Swissotel - Chicago offers 661 air-conditioned accommodations with iPod docking stations and safes. Beds feature premium bedding. LCD televisions come with premium cable channels and pay movies. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include separate bathtubs and showers, bathrobes, designer toiletries, and complimentary toiletries. This Chicago hotel provides wired and wireless Internet access for a surcharge. Business-friendly amenities include desks and phones. Additionally, rooms include hair dryers and irons/ironing boards. In-room massages and hypo-allergenic bedding can be requested. Housekeeping is provided daily.

  • IPod dock
  • In-room dining (24 hours)
  • LCD television
  • Cable channels
  • Premium channels
  • Movies for purchase
  • Refrigerator
  • Coffee maker
  • Luxury bedding
  • Hypo-allergenic bedding
  • Separate shower and tub
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Massage in room (surcharge)
  • Hair dryer
  • Safe
  • Bathrobes
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast on weekdays from 6:30 AM to 10:30 AM and on weekends from 6:30 AM to noon.

The Palm - This restaurant serves breakfast, lunch, and dinner.

Amuse - This lobby lounge serves light fare only. Guests can enjoy drinks at the bar. Open daily.

Onsite venue #3 - This restaurant serves breakfast only. Open daily.

24-hour room service is available.

Nearby Activities

Recreational amenities at the hotel include a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Bicycle rentals nearby
  • Golfing nearby
  • Hiking/biking trails nearby
  • Kayaking nearby
  • Sailing nearby
  • Windsurfing nearby

Spa Services

  • Deep tissue massage
  • Swedish massage
  • Prenatal massage
  • Sports massage
  • Manicures and pedicures
  • Body treatments
  • Facial treatments
  • Massages

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Minimum check-in age is: 21

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 50 per day.
  • Free cribs (infant beds)!

Pets

  • Pets: USD 50 per pet, per night, plus a deposit of USD 250.00 per stay
  • Only dogs are allowed
  • Maximum 1 per room (weight limit: 25 lbs)
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

  • Only service animals are allowed
  • Debit cards
  • Number of children who can stay free - 2

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 20 per accommodation, per night

The resort fee includes:

  • Health club access
  • Fitness center access
  • Internet access
  • Phone calls
  • Additional inclusions

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 5 and USD 22 per person (approximately)
  • Fee for in-room wireless Internet: USD 14.95 per 24-hour period (rates may vary)
  • Fee for in-room wired Internet: USD 14.95 per 24-hour period (rates may vary)
  • Self parking fee: USD 57 per night
  • Valet parking fee: USD 70 per night (in/out privileges)
  • Pet deposit: USD 250.00 per stay
  • Pet fee: USD 50 per pet, per night
  • Rollaway bed fee: USD 50 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Chicago Swissotel
  • Swissotel Chicago
  • Swissotel Chicago Hotel
  • Swissotel Hotel Chicago
  • Chicago Swissotel Hotel
  • Swissotel Chicago Hotel Chicago
  • Swissotel
  • Swissotel - Chicago Hotel
  • Swissotel - Chicago Chicago
  • Swissotel - Chicago Hotel Chicago

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.