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4.0 out of 5

"Pros Very clean common areas. Nice check-in friendly clerk. Nice deli downstairs. Large clean room with comfortable king bed. Cozy bathroom with hot s ... " More

By a verified traveler on Mon 29 Nov 2021

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Hotel Description

3.5-star hotel near Willis Tower

Downtown Chicago stay

Within a 15-minute walk of this Downtown Chicago hotel, you'll find Willis Tower and University of Illinois Chicago. Chicago Riverwalk and Grant Park are also within 2 miles (3 km).

Business services

This hotel features a restaurant, a gym, and a bar/lounge. Traveling on business? Take advantage of the 24-hour business center and free WiFi in public areas. Self parking, a snack bar/deli, and express check-in are also offered.

Standard Room, 2 Double Beds, Accessible (Communication, Roll-In Shower)

Bed Count 2 Full Beds Maximum Occupancy 4 Max
$220* Per night/room Jul 5 - Jul 6

Room, 1 King Bed, Corner

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 1 King Bed, Balcony (High Floor)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 2 Double Beds (High Floor)

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Suite, 1 Bedroom (High Floor)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Standard Room, 1 King Bed, Balcony

Bed Count 1 King Bed Maximum Occupancy 3 Max

Crowne Plaza Chicago West Loop, an IHG Hotel ratings based on 22 Verified Reviews

Review Summary
4.0 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Crowne Plaza Chicago West Loop, an IHG Hotel

Everyone (8) Couples (8) Family (10)
4 out of 5
Pros Very clean common areas. Nice check-in friendly clerk. Nice deli downstairs. Large clean room with comfortable king bed. Cozy bathroom with hot shower. Balcony. Cons Not enough blankets. Heat would not go up. Security latch broken on door. No toilet seat cover. Cons were not addressed since they were not a big concern. Overall a very nice stay. Kudos

Posted by on Nov 29, 2021

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Comment from Hotel Management

Dec 27, 2021 by S. Cunningham

Thank you for your review

5 out of 5

Posted by on Sep 26, 2021

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5 out of 5

Posted by , from HOLLAND on Sep 7, 2021

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Comment from Hotel Management

Sep 8, 2021 by sc

thanks for your feedback

2 out of 5
I am 71 years old with two rolling suitcases….I do not want to deal with a revolving door in the lobby. When I was checking out the heater in my room, 808, was smelling like burning rubber. And there was a trail of vomit from the elevator to another hotel room. Cleaning a room does not spread COVID. That is an excuse for no clean sheets, towels or coffee.

Posted by , from SAN ANTONIO on Aug 26, 2021

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Comment from Hotel Management

Sep 5, 2021 by sc

thanks for the feedback

2 out of 5

Posted by on Mar 2, 2020

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Comment from Hotel Management

Mar 3, 2020 by Guest Relations

Sorry your stay was not perfect. Please contact us directly if you would like to share more information about your stay.

5 out of 5
I liked the location!! Everyone was very friendly and efficient

Posted by on Jan 20, 2020

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Comment from Hotel Management

Jan 21, 2020 by Guest Relations

Thank you!

5 out of 5

Posted by on Jan 15, 2020

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Comment from Hotel Management

Jan 16, 2020 by Guest Relations Manager

Thank you!

4 out of 5
Property was clean and quiet allowing for a good night sleep.

Posted by , from Arlington Heights on Dec 1, 2019

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Comment from Hotel Management

Dec 4, 2019 by Guest Relations Manager

Thank you for your review!

5 out of 5
Staff was awesome! Really helped us out! There prices were very fair for the area

Posted by on Nov 25, 2019

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Comment from Hotel Management

Nov 26, 2019 by Guest Relations Manager

Thank you for your review!

4 out of 5

Posted by on Oct 31, 2019

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Comment from Hotel Management

Oct 31, 2019 by Guest Relations Manager

Thank you for sharing your feedback with us!

About the Crowne Plaza Chicago West Loop, an IHG Hotel

Location 25 South Halsted Street, Chicago, IL 60661

Property Features

Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. There's an onsite 24-hour business center. Public spaces have free WiFi and wired Internet. A fitness center, tour/ticket assistance, and multilingual staff are also featured at the business-friendly Crowne Plaza Chicago West Loop, an IHG Hotel. For a fee, parking is available. Smoking is allowed in designated areas at this 3.5-star Chicago hotel.

  • 398 guestrooms or units
  • 17 levels
  • Deli
  • Business center (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Newspapers in lobby (free)
  • ATM
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Free WiFi
  • Soundproofed rooms
  • Snack bar/deli

Internet

Available in all rooms: Free WiFi , Free wired internet

Available in some public areas: Free WiFi , Free wired internet

Parking

Self parking (surcharge)

Transport

  • Train station: Chicago Union Station (1.4 km / 0.9 mi)
  • Metro station: Ogilvie Transportation Center (0.7 km / 0.4 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Crowne Plaza Chicago West Loop, an IHG Hotel offers 398 accommodations with laptop-compatible safes and coffee/tea makers. Rooms open to balconies. LCD televisions come with premium satellite channels. Bathrooms include showers, complimentary toiletries, and hair dryers. This Chicago hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and complimentary weekday newspapers. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • Private balcony
  • In-room dining (limited hours)
  • LCD television
  • Satellite channels
  • Premium channels
  • Coffee maker
  • Shower
  • Housekeeping (daily)
  • Weekday newspapers (free)
  • Hair dryer
  • Laptop safe
  • Toiletries (free)
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Sound-insulated rooms
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy local cuisine breakfast on weekdays from 8:00 AM to 1:00 PM and on weekends from 8:00 AM to 1:00 PM.

Crowne Plaza Chicago West Loop, an IHG Hotel has a restaurant on site.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include a fitness center.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Accessible bathroom
  • Roll-in shower
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair-accessible path to elevator
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at 2 AM
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets: USD 50 per stay
  • Weight limit: 30 lbs
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Carte Blanche. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer. Contactless check-in and contactless check-out are available. Each guestroom is kept vacant for a minimum of 24 hours between bookings. This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Debit cards not accepted
  • Gloves are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • No cribs (infant beds) available
  • Property follows a brand or regulatory agency's sanitization guidelines Clean Promise (IHG)
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Gap period enforced between guest stays - 24 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 10 and USD 40 per person (approximately)
  • Covered self parking fee: USD 54 per day (in/out privileges)
  • Pet fee: USD 50 per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Chicago Crowne Plaza
  • Chicago Crowne Plaza Metro
  • Chicago Metro Crowne Plaza
  • Crowne Plaza Chicago
  • Crowne Plaza Chicago West Loop Hotel
  • Crowne Plaza Metro
  • Crowne Plaza Metro Hotel
  • Crowne Plaza Metro Hotel Chicago
  • Metro Crowne Plaza
  • Metro Crowne Plaza Chicago
  • Crowne Plaza Chicago - The Metro Hotel Chicago
  • Crowne Plaza Loop Hotel
  • Crowne Plaza Loop
  • Crowne Plaza Chicago - The Metro Hotel
  • Crowne Plaza Chicago West Loop
  • Crowne Plaza Chicago West Loop, an IHG Hotel Hotel
  • Crowne Plaza Chicago West Loop, an IHG Hotel Chicago
  • Crowne Plaza Chicago West Loop, an IHG Hotel Hotel Chicago

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.