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Hilton Garden Inn Chicago Downtown Riverwalk

3-star property
66 East Wacker Place, Chicago, IL 1-855-201-7819
4.3 out of 5
Very good!
See all 23 travelocity Reviews

"Had an issue related to check-in. Front desk took immediate action to address the concern. Great customer service. Issue was resolved. " More

By a verified traveler on Thu 24 Feb 2022

Points Of Interest

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Hotel Description

3-star hotel near Michigan Avenue

Downtown Chicago stay

At this Downtown Chicago hotel, you'll be well placed to visit Chicago Riverwalk and Chicago Theatre, both steps away. Michigan Avenue and Grant Park are also within half a mile (1 km).

Business services

A 24-hour gym is featured at this hotel, along with free WiFi in public areas and a fireplace in the lobby. Traveling for business? Take advantage of the 24-hour business center, laundry service, and conference space. Luggage storage, laundry facilities, and free newspapers are also on offer.

Free Internet, refrigerators

The 191 soundproofed guestrooms offer free WiFi and free wired Internet, as well as room service. LCD TVs, refrigerators, and microwaves are also available.

Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max
$207* Per night/room May 30 - May 31

Room, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

King, Accessible

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 2 Queen Beds, Accessible

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Room, 2 Queen Beds, Accessible (Roll In Shower)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Room, 1 King Bed, Partial View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Hilton Garden Inn Chicago Downtown Riverwalk ratings based on 23 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Hilton Garden Inn Chicago Downtown Riverwalk

Everyone (9) Couples (5) Family (7)
5 out of 5
Had an issue related to check-in. Front desk took immediate action to address the concern. Great customer service. Issue was resolved.

Posted by , from Gig Harbor on Feb 24, 2022

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Comment from Hotel Management

Feb 25, 2022 by Hilton Garden Inn

Thank you for taking your time to respond to this survey regarding your recent stay with us at the Hilton Garden Inn Riverwalk. I appreciate your positive scoring feedback and will make sure this gets passed on to the entire team. We look forward to your next stay!

5 out of 5
Was my 1st time there and I enjoyed it. Quiet building. Clean room. Staff friendly no problems with check in. Only little small thing that wasnt a big deal and didnt ruined my stay was issue with the shower handle it got struck a few times and was hard at 1st to turn it but i managed it. Also would of like the tv to been a smart tv to watch Netflix like other hotels but still i had my ipad soo not a big inconvenience just a feedback.

Posted by on Nov 1, 2021

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Comment from Hotel Management

Nov 1, 2021 by Hilton Garden Inn

Thank you for taking your time to respond to this survey regarding your recent stay with us at the Hilton Garden Inn Riverwalk. I appreciate your positive scoring feedback and will make sure this gets passed on to the entire team. We look forward to your next stay with us!

5 out of 5

Posted by on Sep 27, 2021

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4 out of 5
Hotel near RiverWalk and Millennium Park, easy walking distance to various sights. Parking a rental car was tricky. We’d suggest Uber into city and local transportation.

Posted by on Sep 6, 2021

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Comment from Hotel Management

Sep 8, 2021 by Hilton Garden Inn

Thank you for taking your time to respond to this survey regarding your recent stay with us at the Hilton Garden Inn Riverwalk. I appreciate your positive scoring feedback and will make sure this gets passed on to the entire team. We look forward to your next stay with us!

4 out of 5

Posted by on Aug 28, 2021

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2 out of 5
The front receptionist/staff was lazy. Credit card machine was working properly when checking in and had to scan my card over 5 times. I had asked for housecleaning as you have to request it vs them doing it automatically. I asked 2 seperate times once on the phone and in person. When i got back late that evening room was still not cleaned. We gave up on the cleaning as we can tell staff was really not focused on customers. I also tried to have a late check out for 1 hour later than the normal check out time and was denied. Overall great location but customer service is lagging greatly.

Posted by on Aug 24, 2021

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Comment from Hotel Management

Sep 1, 2021 by Hilton Garden Inn

hank you for taking the time to provide us with feedback from your recent stay. As a valued guests, and I sincerely apologize for the difficulties you encountered during your stay. I appreciate you bringing this situation to my attention, and I will personally address with my team. This is certainly not reflective of the experience you have come to expect from a Hilton property.

4 out of 5

Posted by on Aug 24, 2021

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4 out of 5
Breakfast would have been a nice extra to include

Posted by on Aug 18, 2021

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Comment from Hotel Management

Aug 18, 2021 by Hilton Garden Inn

Thank you for taking your time to respond to this survey regarding your recent stay with us at the Hilton Garden Inn Riverwalk. I appreciate your positive scoring feedback and will make sure this gets passed on to the entire team. We look forward to your next stay!

1 out of 5
Never made it to the property because the date that I had reserved is NOT what ended up on my itinerary. Even after buying the insurance, I was told I could not change it to the correct date. That I could only cancel and make a make a new booking and have to pay the fee all over again. The whole thing is a scam and customer service was NOT helpful whatsoever

Posted by on Aug 12, 2021

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4 out of 5
The property is central to almost everything. That made planning a bit easier. Parking was very expensive and the closest I was able to find was farther than I would have liked and in a not so pleasant area.

Posted by on Jul 20, 2021

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Comment from Hotel Management

Jul 20, 2021 by Hilton Garden Inn

Thank you for taking your time to respond to this survey regarding your recent stay with us at the Hilton Garden Inn Riverwalk. I appreciate your positive scoring feedback and will make sure this gets passed on to the entire team. We look forward to your next stay with us!

About the Hilton Garden Inn Chicago Downtown Riverwalk

Location 66 East Wacker Place, Chicago, IL 60601

Property Features

Public spaces have free WiFi. A 24-hour business center and a meeting room are available. Event space at this hotel measures 266 square feet (25 square meters) and includes conference space. A 24-hour fitness center, multilingual staff, and complimentary newspapers in the lobby are also featured at the business-friendly Hilton Garden Inn Chicago Downtown Riverwalk. This 3-star Chicago hotel is smoke free.

  • 1 building
  • 191 guestrooms or units
  • 26 levels
  • 266 sq ft of conference space
  • 25 sq m of conference space
  • Built in 2015
  • Business center (24 hours)
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Soundproofed rooms
  • Laundry facilities
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi , Free wired internet

Available in some public areas: Free WiFi , Internet access in public areas - high speed

Transport

  • Train station: Millennium Station (0.4 km / 0.2 mi)
  • Metro station: State Station (0.4 km / 0.2 mi)

Room Amenities

Hilton Garden Inn Chicago Downtown Riverwalk offers 191 accommodations with laptop-compatible safes and safes. Beds feature premium bedding. LCD televisions are featured in guestrooms. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include showers, designer toiletries, and complimentary toiletries. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include phones along with free local calls (restrictions may apply). Housekeeping is provided daily.

  • In-room dining (limited hours)
  • LCD television
  • Premium channels
  • Refrigerator
  • Microwave
  • Luxury bedding
  • Shower
  • Housekeeping (daily)
  • Local calls (free)
  • Laptop safe
  • Designer toiletries
  • Telephone
  • Sound-insulated rooms
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include a 24-hour fitness center.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage

Hotel Policies

Check-in

  • Check-in time starts at 4 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets: USD 50 per accommodation, per stay
  • Only dogs and cats are allowed
  • Maximum 2 per room
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

No onsite parking is available

This property accepts credit cards, debit cards, and cash

Noise-free guestrooms cannot be guaranteed

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. No onsite parking is available. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, debit cards, and cash. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; masks are required in public areas. Contactless check-in and contactless check-out are available. Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).

  • Noise-free rooms not guaranteed
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Staff temperature checks are conducted regularly
  • Masks are compulsory at the property
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Security system
  • Protective clothing is available to guests
  • Masks are available to guests
  • Gloves are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Property follows a brand or regulatory agency's sanitization guidelines CleanStay (Hilton)
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Individually-wrapped food options are available through room service
  • Debit cards

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 50 per accommodation, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hilton Garden Inn Chicago/North Loop Hotel Chicago
  • Hilton Garden Inn Chicago/North Loop Hotel
  • Hilton Garden Inn Chicago/North Loop Chicago
  • Hilton Garden Inn Chicago/North Loop Hotel Chicago
  • Hilton Garden Inn Chicago/North Loop Hotel
  • Hilton Garden Inn Chicago/North Loop Chicago
  • Hotel Hilton Garden Inn Chicago/North Loop Chicago
  • Chicago Hilton Garden Inn Chicago/North Loop Hotel
  • Hotel Hilton Garden Inn Chicago/North Loop
  • Hilton Chicago Loop Chicago
  • Hilton Chicago Riverwalk
  • Hilton Garden Inn Chicago Downtown Riverwalk Hotel
  • Hilton Garden Inn Chicago Downtown Riverwalk Chicago
  • Hilton Garden Inn Chicago Downtown Riverwalk Hotel Chicago

You should know

  • Children 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.