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"Location right next to the Blue Line and close to Union Station. Good restaurant. Quiet. " More

By a verified traveler on Mon 24 Jun 2019

Hotel Description

3-star hotel near Willis Tower

City center stay

Within a 15-minute walk of this Near West Side hotel, you'll find Willis Tower and Skydeck Ledge. Also, State Street is within half a mile (1 km) and Grant Park is within 2 miles (3 km).

Business services

This hotel features a restaurant, a 24-hour health club, and a bar/lounge. Traveling on business? Take advantage of the 4 conference rooms, 24-hour business center, and valet parking. Enjoy the seasonal outdoor pool and perks like free WiFi.

Soaking tubs, free WiFi

Boasting deep soaking bathtubs, the 145 guestrooms also offer free WiFi and pillowtop beds. Other amenities include refrigerators, room service, and LCD TVs with digital channels.

Room, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max
$88* Per night/room Mar 8 - Mar 9

Suite, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 7 Max

Executive Room, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Executive Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 3 Max

Standard Room

Bed Count 1 Full Bed Maximum Occupancy 3 Max

Deluxe Room

Bed Count 1 Full Bed Maximum Occupancy 5 Max

Holiday Inn & Suites Chicago - Downtown ratings based on 49 Verified Reviews

Review Summary
3.7 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Holiday Inn & Suites Chicago - Downtown

Everyone (6) Couples (1) Business (1) Students (1) Family (1)
5 out of 5

Posted by on Oct 20, 2019

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Comment from Hotel Management

Oct 21, 2019 by Operations Manager

Thank you for rating your stay at our hotel. We are very happy to know you enjoyed your overall stay and are looking forward to making your next stay even better. Sincerely, Adrienne Operations Manager

1 out of 5
Cancelled my room as I arrived at 8 pm from Travelocity booking and double charged me.

Posted by on Aug 6, 2019

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Comment from Hotel Management

Dec 12, 2019 by Hotel Manager

Dear Valued Guest, I am sorry the reservation was cancelled but hope you will give us another try in the upcoming year. Sincerely, Adrienne Operations Manager

4 out of 5

Posted by on Jul 10, 2019

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Comment from Hotel Management

Jul 10, 2019 by Hotel Manager

Thank you for rating our hotel. We hope you will stay again. Sincerely, Nitin T. General Manager

4 out of 5
Location right next to the Blue Line and close to Union Station. Good restaurant. Quiet.

Posted by on Jun 24, 2019

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Comment from Hotel Management

Jun 27, 2019 by Rena

Thanks for the feedback

3 out of 5

Posted by on Apr 1, 2019

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Comment from Hotel Management

Apr 1, 2019 by Hotel Manager

Dear Valued Guest, We appreciate you took the time to rate your stay experience. We are sorry that things did not go as expected and hope we are given another opportunity to earn 5 stars. Sincerely, Nitin T. General Manager

3 out of 5

Visiting family who live in the South Loop

Pros: The staff was cheerful, helpful
Cons: It had the smallest bathroom I've been in in the United States but the fixtures were adequate and modern.
We sought an overnight location close to our children's condo. The Holiday Inn Downtown was a good choice. It has a public parking lot adjacent so at night we could leave our car in the lot and take a short cab ride to meet the children. Driving in Chicago is the pits so ditch your car as soon as you can. During the day we made a short walk past Union Station to the French Market which we truly enjoyed. Best onion soup outside France. An easy walk further to the east would have taken us to Michigan Avenue and the lakefront.

Posted by , from Cincinnati Ohio on Nov 6, 2015

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Comment from Hotel Management

Nov 11, 2015 by Hotel Manager

Dear CincyDowntowner, Thank you for your candid review. We apologize that part of your stay did not meet expectations but are happy to hear that other aspects were adequate. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better guest experience. Sincerely, Nitin T General Manager

4 out of 5

Nice and comfy

Pros: Comfortable. Clean.
Cons: We needed two beds and there was only one, but it was a busy weekend and they were able to provide us with a rollaway bed with no problems.
Location: Untied Center. Grant Park.
The hotel was very comfortable. The temperature in the room was easily managed. The location was convenient to Grant Park and the United Center.

Posted by on Oct 12, 2015

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Comment from Hotel Management

Oct 19, 2015 by aeisenhour@hidowntown.com

Dear Valued Guest, Thank you for taking time to leave a review regarding your recent stay and please accept our sincere apologies for the number of beds. We are happy to hear location, hotel comfort and temperature met your needs. Thank you again and see you soon. Nitin T General Manager

3 out of 5

Price is reflective of location and cleanliness

Pros: The hotel was within 2-3 miles of many services and about 40minutes from Wrigley Field.
Cons: The hotel could have had a lower cost for what you get. I am from a small town so I am biased towards lower prices.
Location: My friends and I were able to walk the 3 miles or so to West occur. It was a long walk, but a beautiful one through downtown Chicago.
The hotel staff was very helpful, friendly, and knowledgeable. The rooms were not very big considering the price per night. The hotel was clean, had a small workout area, rooftop pool and vending. I believe the price is reflective of the location of the hotel and not the additional services. I believe if I were to purchase a hotel of a similar stature in a smaller town, it would run for half of the price of this one. Nonetheless, the hotel was a pleasant experience with a very friendly staff and a location which puts you within walking distance (2-3 miles) of many services.

Posted by , from Iowa on Apr 20, 2015

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Comment from Hotel Management

May 6, 2015 by Hotel Manager

Dear Recent Guest, Thank you for sharing your experience about your stay at our property. Despite the size of the room you received, I am happy to know that the amenities, services and cleanliness exceeded expectations. Thank you again and hope to see you soon. Sincerely, Nitin T General Manager

4 out of 5
Pros: Access to subway and Union Station
The hotel is within a couple blocks from Union Station and the subway for Clinton St. is just outside the door.

Posted by on Mar 23, 2015

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Comment from Hotel Management

Mar 26, 2015 by Hotel Management

Dear Recent Guest, Thank you for staying with us and I hope to have the pleasure of welcoming you back when you return to Chicago, Illinois. Sincerely, Nitin General Manager

3 out of 5

The concierge service really makes this hotel

Cons: no breakfast
I called ahead to let them know my flight was coming in at 8am. They said it wouldn't be a problem and they'd note to have a room ready. I also asked for a baby crib and was told they have one ready. When we arrived at the hotel we were told it'd be a few hours until we could check in. After walking around for a few hours we returned and still had to wait. When we were finally able to head up to our room, with an exshausted baby, there wasn't a crib. I called the front desk and was told they'd send one up, 2 hours later they brought one. The room didn't have a mini fridge, which I thought was a normal amenity. So, I had to keep the baby's milk on ice- what a hassle. On a better note, the concierge service was awesome, holding doors, flagging taxi's, giving directions-they were great!

Posted by on Dec 10, 2012

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About the Holiday Inn & Suites Chicago - Downtown

Location 506 West Harrison Street, Chicago, IL 60607

Property Features

Holiday Inn & Suites Chicago - Downtown offers its guests a 24-hour health club and a seasonal outdoor pool. There's a restaurant on site, as well as a coffee shop/café. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. A 24-hour business center and limo/town car service are available. Event space at this hotel measures 2200 square feet (204 square meters) and includes conference space. A terrace, multilingual staff, and gift shops/newsstands are also featured at the business-friendly Holiday Inn & Suites Chicago - Downtown. Limited parking is available for a fee and is offered on a first-come, first-served basis. This 3-star Chicago hotel is smoke free.

  • 1 building
  • 145 guestrooms or units
  • 6 levels
  • 2200 sq ft of conference space
  • 204 sq m of conference space
  • Dining venue
  • Bar or lounge
  • Coffee shop
  • Business center (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Concierge
  • Pool or billiards table
  • Convenience store
  • Terrace
  • Gift shop
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site
  • Microwave in a common area

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Valet parking (surcharge) , Parking (limited spaces)

Transport

  • Airport: Chicago, IL (ORD-O'Hare Intl.)
  • Train station: Chicago Union Station (0.8 km / 0.5 mi)
  • Metro station: Clinton Station (Blue Line) (0.2 km / 0.1 mi)
  • Parking: Valet parking available for a surcharge

Room Amenities

Holiday Inn & Suites Chicago - Downtown offers 145 air-conditioned accommodations with safes and complimentary bottled water. Pillowtop beds feature premium bedding. A pillow menu is available. 32-inch LCD televisions come with premium digital channels. Refrigerators and coffee/tea makers are provided. Bathrooms include shower/tub combinations with deep soaking bathtubs, complimentary toiletries, and hair dryers. This Chicago hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hypo-allergenic bedding.

  • Pillowtop beds
  • Deep soaking tub
  • In-room dining (limited hours)
  • LCD television
  • Digital channels
  • Premium channels
  • Refrigerator
  • Coffee maker
  • Luxury bedding
  • Hypo-allergenic bedding
  • Pillow options
  • Shower and tub combination
  • Cribs (free)
  • Housekeeping (daily)
  • Nightly turndown service
  • Local calls (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy buffet breakfast on weekdays from 6:30 AM to 11 AM and on weekends from 7 AM to noon.

Sunnys Bar and Grill - This restaurant specializes in American cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include a 24-hour health club and a seasonal outdoor pool.

Guests under 16 years old are not allowed in the swimming pool or fitness facility.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Bicycle rentals nearby
  • Golfing nearby
  • Boat tours nearby
  • Segway rental/tour nearby
  • Hiking/biking trails nearby
  • Windsurfing nearby
  • Yoga classes/instruction on site

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

This property doesn't offer after-hours check-in. Guests arriving late won't be able to check in until the next morning.

This property doesn't offer after-hours check-in. Guests arriving after hours will have to wait until the next morning to check in.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Noise-free guestrooms cannot be guaranteed. Safety features at this property include a smoke detector and window guards. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a smoke detector and window guards in each accommodation.

  • Only service animals are allowed
  • Noise-free rooms not guaranteed
  • Parking height restrictions apply
  • Debit cards

Fees

Guests will be asked to pay the following charges at the property:

  • Cash deposit: USD 100 per stay

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 14.95 and USD 20.00 for adults, USD 9.95 and USD 15.00 for children (approximately)
  • Valet parking fee: USD 50.00 per night (in/out privileges)
  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-out is available for a fee (subject to availability, amount varies)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Holiday Inn Chicago Downtown Hotel
  • Holiday Inn Chicago-Downtown
  • Holiday Inn Hotel Chicago-Downtown
  • Holiday Inn Chicago Downtown
  • Holiday Inn Hotel Suites Chicago Downtown
  • & Suites Chicago Chicago
  • Holiday Inn & Suites Chicago - Downtown Hotel
  • Holiday Inn & Suites Chicago - Downtown Chicago
  • Holiday Inn & Suites Chicago - Downtown Hotel Chicago

You should know

  • The seasonal pool will open in May and close in September.
  • Pool access available from 7 AM to 10 PM.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.