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4.1 out of 5

"The pool was a complete waste for it was so cold, no kids would even get on it. Everyone at in the hot tub which was warm at best. The continent ... " More

By a verified traveler on Sat 08 Apr 2023

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Hotel Description

3-star hotel near Grant Park

Downtown Chicago stay

Within a 15-minute walk of this Downtown Chicago hotel, you'll find Grant Park and Lake Michigan. Soldier Field and Millennium Park are also within 2 miles (3 km).

Free breakfast

A restaurant and a 24-hour gym are featured at this hotel. Traveling on business? Take advantage of the 2 conference rooms, business center, and valet parking. Guests will appreciate free perks like buffet breakfast and WiFi in public areas.

Studio, 1 King Bed, Accessible (Hearing)

Bed Count 1 King Bed Maximum Occupancy 4 Max
$169* Per night/room May 31 - Jun 1

Studio, 1 Queen Bed, Accessible, Bathtub (Mobility & Hearing)

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Suite, 1 Bedroom, Corner

Bed Count 2 Queen Beds Maximum Occupancy 6 Max

Studio Suite, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max

Suite, 2 Queen Beds, Accessible, Corner

Bed Count 2 Queen Beds Maximum Occupancy 6 Max

Studio Suite, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max

Homewood Suites by Hilton Chicago Downtown South Loop ratings based on 35 Verified Reviews

Review Summary
4.1 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Homewood Suites by Hilton Chicago Downtown South Loop

Everyone (17) Couples (2) Family (10)
3 out of 5
The pool was a complete waste for it was so cold, no kids would even get on it. Everyone at in the hot tub which was warm at best. The continental breakfast was par at best. I've had much better at smaller chains. Rooms are nice. You hear train all night. Very close to Shedds. Staff have a hard time communicating. No one tells you anything as if you are suppose to know. Brandon was the only and best employee they have! Thank you Brandon for being so helpful!

Posted by on Apr 8, 2023

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Comment from Hotel Management

Apr 12, 2023 by DM

Thank you for staying with us, we appreciate the feedback.

4 out of 5
It is fine

Posted by on Mar 31, 2023

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Comment from Hotel Management

Apr 7, 2023 by DM

Thank you for staying with us, we appreciate the feedback

5 out of 5

Posted by on Feb 17, 2023

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Comment from Hotel Management

Mar 27, 2023 by Stephanie

Your feedback is greatly appreciated! Thank you for staying with us!

5 out of 5
Parking

Posted by on Feb 13, 2023

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Comment from Hotel Management

Feb 14, 2023 by DM

Thank you for staying with us, we appreciate the feedback

5 out of 5
Very clean. Friendly staff. Nice room.

Posted by on Feb 11, 2023

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Comment from Hotel Management

Feb 13, 2023 by Stephanie

Thank you for your feedback!

5 out of 5
Only complaint, stopper in tub didn’t work, so no bath.

Posted by on Jan 16, 2023

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Comment from Hotel Management

Jan 17, 2023 by DM

Thank you for staying with us, we appreciate the feedback

5 out of 5
Super convenient location. We went to concert at Soldier Field and it was within walking distance and felt very safe walking to/from venue. The room was very nice and spacious. Had complimentary breakfast- which was ok.

Posted by on Aug 22, 2022

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Comment from Hotel Management

Aug 29, 2022 by DM

Thank you for staying with us, we appreciate your feedback!

5 out of 5
the hotel was clean and quiet. staff were helpful. nice overnight trip

Posted by on Aug 8, 2022

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5 out of 5
Valet Momo was a delight. Friendly staff. Pool not open late enough to avoid throngs of children.

Posted by on May 11, 2022

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Comment from Hotel Management

May 11, 2022 by DM

Thank you for staying with us, we appreciate your feedback

3 out of 5
Housekeeping does not come every day. Had to call twice for towels and coffee. Limited breakfast offerings.

Posted by on Mar 23, 2022

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Comment from Hotel Management

Apr 5, 2022 by DM

Thank you for staying with us, we appreciate your feedback

About the Homewood Suites by Hilton Chicago Downtown South Loop

Location 59 E. 11th Street, Chicago, IL 60605

Property Features

There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. Free breakfast is served daily, and guests can also enjoy a free nightly manager's reception. WiFi is free in public spaces. There's an onsite business center. There are 2 meeting rooms available. A 24-hour fitness center, a terrace, and barbecue grills are also featured at the business-friendly Homewood Suites by Hilton Chicago Downtown South Loop. For a fee, parking is available. You'll have access to the health club at a partner property. This 3-star Chicago hotel is smoke free.

  • 196 guestrooms or units
  • Buffet breakfast (free)
  • Manager's reception (free)
  • Deli
  • Business facilities
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Convenience store
  • Terrace
  • BBQ grill(s)
  • Elevator
  • No smoking on site
  • Dining venue

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Kitchen
  • Grocery/convenience store
  • Snack bar/deli
  • Laundry facilities
  • Separate dining area
  • Sofa bed
  • Washer/dryer
  • Full-sized refrigerator/freezer
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Valet parking (surcharge)

Transport

  • Train station: Chicago Van Buren Street Station (1 km / 0.6 mi)
  • Metro station: Roosevelt Station (0.3 km / 0.2 mi)
  • Parking: Valet parking available for a surcharge

Room Amenities

Homewood Suites by Hilton Chicago Downtown South Loop offers 196 accommodations with washers/dryers and laptop-compatible safes. Accommodations are furnished with double sofa beds. 49-inch Smart televisions come with Netflix. Accommodations at this 3-star hotel have kitchens with full-sized refrigerators/freezers, stovetops, microwaves, and separate dining areas. Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include phones along with free local calls (restrictions may apply). Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

  • In-room kitchen
  • Washer and dryer
  • Dining room
  • Pull-out sofa bed
  • Smart television
  • Premium channels
  • Netflix
  • Refrigerator (full size)
  • Microwave
  • Stove
  • Dishwasher
  • Coffee maker
  • Kitchenware
  • Hypo-allergenic bedding
  • Bathtub or shower
  • Cribs (free)
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Laptop safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Blackout drapes
  • Climate control (air conditioning)
  • Ceiling fan
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Guests are served free buffet breakfast on weekdays from 6:00 AM to 9:00 AM and on weekends from 7:00 AM to 10:00 AM. The hotel hosts a free manager's reception daily.

Shang Noodle - This restaurant specializes in Asian cuisine and serves breakfast, brunch, lunch, and dinner.

Tea % - Onsite coffee shop. Open daily.

Nearby Activities

Recreational amenities at the hotel include a 24-hour fitness center.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Accessible bathroom (in select rooms)
  • Roll-in shower (in select rooms)
  • Wheelchair accessible parking
  • Wheelchair-accessible concierge desk
  • In-room accessibility (in select rooms)
  • Assistive listening devices available
  • Valet for wheelchair-equipped vehicle
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 4:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: USD 50 per pet, per stay
  • Only dogs and cats are allowed
  • Maximum 2 per room
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and mobile payments; cash is not accepted

Mobile payment options include: Apple Pay

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and window guards

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Union Pay, Carte Blanche, debit cards, mobile payments, and Apple Pay. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Guests are provided with hand sanitizer. Contactless check-in and contactless check-out are available. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).

  • Mobile payments
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Apple Pay
  • UnionPay
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Security system
  • Guests are provided with free hand sanitizer
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Contactless check-in is available
  • No rollaway/extra beds available
  • Property follows a brand or regulatory agency's sanitization guidelines CleanStay (Hilton)
  • Carbon monoxide detector
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Debit cards

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Covered valet parking fee: USD 65 per night (in/out privileges)
  • Pet fee: USD 50 per pet, per stay
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Homewood Suites Hilton Chicago Downtown South Loop Hotel
  • Homewood Suites Hilton Hotel
  • Homewood Suites Hilton Chicago Downtown South Loop
  • Homewood Suites Hilton
  • Homewood Suites by Hilton Chicago Downtown South Loop Hotel
  • Homewood Suites by Hilton Chicago Downtown South Loop Chicago

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.