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The Chicago Hotel Collection - Magnificent Mile

4-star property
166 E Superior Street, Chicago, IL 1-855-201-7819
3.9 out of 5
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See all 14 travelocity Reviews

"Great hotel, easy location, clean, nice staff. " More

By a verified traveler on Tue 31 Aug 2021

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Hotel Description

4-star boutique hotel near Ann and Robert H. Lurie Children's Hospital

Downtown Chicago stay

A stay at this Downtown Chicago hotel places you steps from Ann and Robert H. Lurie Children's Hospital and within a 5-minute walk of Water Tower Place.

Business services

A 24-hour gym, valet parking, and concierge services are featured at this hotel. WiFi in public areas is free. Business travelers can take advantage of the 24-hour business center.

Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max
$117* Per night/room Oct 2 - Oct 3

Suite, Multiple Beds, Accessible (Saint Clair)

Bed Count room.options.bedSize.SofaBed.Singular Maximum Occupancy 4 Max

Suite, 1 King Bed with Sofa bed (Saint Clair)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Deluxe Room, 2 Queen Beds (Plaza)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Room, 1 King Bed, Accessible

Bed Count 1 King Bed Maximum Occupancy 2 Max

Deluxe Room, 1 King Bed (Plaza)

Bed Count 1 King Bed Maximum Occupancy 2 Max

The Chicago Hotel Collection - Magnificent Mile ratings based on 14 Verified Reviews

Review Summary
3.9 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for The Chicago Hotel Collection - Magnificent Mile

Everyone (5) Couples (3) Family (4)
3 out of 5

Posted by on Jun 24, 2023

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Comment from Hotel Management

Jul 14, 2023 by Michael

Dear Jennifer, Thank you for your feedback. We appreciate your comments about the comfortable bed, elegant room, and polite staff. We apologize if there were any aspects of your stay that didn't meet your expectations and resulted in a rating of 3 out of 5. If there are specific areas where we can improve or if there's anything we can do to address your concerns, please let us know. We value your feedback and hope to have the opportunity to provide you with an even better experience in the future.

2 out of 5
Wrong address provided in email for check in,was sent to incorrect location where I had to wait for redirection for over 30mins!

Posted by on Jan 3, 2022

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Comment from Hotel Management

Nov 21, 2022 by Michael

We apologize for this, and hope you will plan on visiting us again soon.

5 out of 5
Great hotel, easy location, clean, nice staff.

Posted by on Aug 31, 2021

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Comment from Hotel Management

Aug 31, 2021 by Hotel Audrey Staff

Thank you for staying with us. We hope to see you again.

5 out of 5
It is awsome the view and the employees

Posted by on Aug 20, 2021

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Comment from Hotel Management

Aug 20, 2021 by Hotel Audrey Staff

Thank you for staying with us. We appreciate the feedback and hope to see you again.

3 out of 5
We’ve stayed at this property many times when it was Cambria, huge difference in new ownership. Check-in was not a pleasant experience and when we needed linens for the fold out we were told by the front desk to come down and get them. The rest of Chicago is mostly open, not the bar and restaurant here. They said it was lack of help, not COVID. Last time for us to stay here!

Posted by on Jul 20, 2021

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Comment from Hotel Management

Jul 20, 2021 by Hotel Audrey Management

We are sorry you did not enjoy your stay with us here at Hotel Audrey. We are working very hard on getting our hotel back open 100 percent but unfortunately, it is taking a bit longer than expected. We appreciate your patience with us and hope we are able to make it up to you in the future.

5 out of 5
Phenomenal location, friendly staff, gorgeous room!

Posted by on Jun 7, 2021

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Comment from Hotel Management

Jun 7, 2021 by Hotel Audrey Management

Thank you for your review! We look forward to your next visit with us!

4 out of 5
Nice location and accessible to so much in the area. Staff was friendly. The rooms could use some TLC with specific details.

Posted by on Jun 1, 2021

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Comment from Hotel Management

Jun 2, 2021 by Hotel Audrey Management

Thank you for staying at Hotel Audrey. I do apologize for the inconvenience you experienced during your stay with us. We will address these concerns with our Executive team. Thank you for bringing this matter to our attention. We look forward to your next booking with us. Have a wonderful day.

2 out of 5
Morning Staff was excellent during days of the week. Weekend staff not good Services very bad They don’t clean room They don’t bring towels, toilet paper, coffe to your room you have to go and pick up from the front desk.

Posted by on May 25, 2021

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Comment from Hotel Management

May 25, 2021 by Christa Roome - Hotel Audrey Front Office Manager

Hi, Thank you for your review and feedback. I will make sure to discuss with my weekend staff about making sure they are up to our customer service standards. Regarding your housekeeping feedback, unfortunately, we are still only cleaning stayovers due to the coronavirus pandemic. We are awaiting the day we can reopen fully and safely and hope we are able to make it up to you in the future.

4 out of 5

Posted by on May 25, 2021

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Comment from Hotel Management

Jun 4, 2021 by Hotel Audrey Management

Thank you for your review we look forward to your next stay with us!

5 out of 5

Posted by on May 22, 2021

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Comment from Hotel Management

Jun 2, 2021 by Hotel Audrey Management

Thank you for the 5 out of 5. We look forward to having you stay with us again. Have a wonderful day.

About the The Chicago Hotel Collection - Magnificent Mile

Location 166 E Superior Street, Chicago, IL 60611

Property Features

A computer station is on site and WiFi is free in public spaces. You'll find a 24-hour business center on site. A 24-hour fitness center, multilingual staff, and concierge services are also featured at the business-friendly The Chicago Hotel Collection - Magnificent Mile. Parking is available for a fee. This 4-star Chicago hotel is smoke free.

  • 216 guestrooms or units
  • 28 levels
  • Business center (24 hours)
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Concierge
  • Wedding services available
  • Television in lobby
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Free WiFi
  • Refrigerator
  • Microwave (on request)

Internet

Available in all rooms: Free WiFi , Wireless internet access

Available in some public areas: Free WiFi , Internet access in public areas - surcharge

Parking

Valet parking (surcharge)

Transport

  • Train station: Millennium Station (1.6 km / 1 mi)
  • Metro station: Chicago Station (Red Line) (0.6 km / 0.4 mi)
  • Parking: Valet parking available for a surcharge

Room Amenities

The Chicago Hotel Collection - Magnificent Mile offers 216 air-conditioned accommodations with iPod docking stations and MP3 docking stations. Beds feature premium bedding. Flat-screen televisions come with premium cable channels, first-run movies, and pay movies. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include complimentary toiletries and hair dryers. Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Business-friendly amenities include desks and laptop-compatible safes, as well as phones; local and long-distance calls are complimentary (restrictions may apply). Microwaves, hypo-allergenic bedding, and change of bedsheets can be requested. Housekeeping is provided once per stay.

  • IPod dock
  • Flat-screen television
  • Cable channels
  • Premium channels
  • First-run movies
  • Netflix
  • Movies for purchase
  • Refrigerator
  • Microwave available
  • Coffee maker
  • Luxury bedding
  • Hypo-allergenic bedding
  • Housekeeping (once per stay)
  • Long distance calls (free)
  • Local calls (free)
  • Hair dryer
  • Laptop safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Climate control (heating)
  • Connecting rooms available
  • Change of bedsheets (on request)

Nearby Activities

Recreational amenities at the hotel include a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Bicycle rentals nearby
  • Hiking/biking trails nearby
  • Golfing nearby
  • Health or beauty spa nearby
  • Segway rental/tour nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible lounge
  • Wheelchair accessible (may have limitations)
  • Accessible bathroom (in select rooms)
  • Roll-in shower (in select rooms)
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible concierge desk
  • In-room accessibility (in select rooms)
  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 4:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 21

Special check-in instructions:

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 30.0 per night.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets: USD 75 per pet, per stay
  • Only dogs are allowed
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards; cash is not accepted

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Discover, JCB International, and Carte Blanche. Cash is not accepted.

This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property. Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; masks are required in public areas.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Cashless transactions are available
  • Staff temperature checks are conducted regularly
  • Masks are compulsory at the property
  • Temperature checks are not available to guests
  • Contactless food service / room service is not available
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Mobile key entry is not available
  • Debit cards not accepted
  • Protective clothing is not available to guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Children stay free - maximum age 18
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No cribs (infant beds) available
  • Property confirms they are implementing enhanced cleaning measures
  • Children stay free
  • Number of children who can stay free - 2

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 125.00 per accommodation, per day
  • Service fee: 16 percent
  • Resort fee: USD 49.95 per accommodation, per night

The resort fee includes:

  • Additional inclusions
  • Business center/computer access
  • Fitness center access
  • In-room bottled water
  • Phone calls

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Covered valet parking fee: USD 70 per day
  • Pet fee: USD 75 per pet, per stay
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 30.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Chicago MileNorth
  • MileNorth
  • MileNorth Chicago
  • MileNorth Hotel
  • MileNorth Hotel Chicago
  • Affinia Chicago Hotel Chicago
  • Affinia Hotel Chicago
  • Chicago Affinia Hotel
  • Cambria Hotel Chicago Magnificent Mile
  • Cambria Chicago Magnificent Mile
  • Cambria Hotel Magnificent Mile
  • Cambria Magnificent Mile
  • Cambria Hotel Suites Chicago Magnificent Mile
  • Hotel 166
  • Hotel Audrey
  • Cambria Hotel Chicago Magnificent Mile

You should know

  • Up to 2 children 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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Frequently Asked Questions

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.