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"Excellent staff, they were always helpful and professional " More

By a verified traveler on Wed 30 Oct 2019

Hotel Description

4-star hotel near Willis Tower

City center stay

Within a 10-minute walk of this The Loop hotel, you'll find Willis Tower and Art Institute of Chicago. Also, Millennium Park is within half a mile (1 km) and Cloud Gate is within 2 miles (3 km).

Business services

This hotel features a 24-hour fitness center and a rooftop terrace. Traveling on business? Take advantage of the business center and free WiFi in public areas. There's a bar/lounge on site, and concierge services and free newspapers are also provided.

Free Internet, iPod docks

The 257 soundproofed guestrooms offer free WiFi and free wired Internet, as well as iPod docks. Refrigerators and coffee/tea makers provide the conveniences of home, and other amenities include Egyptian cotton sheets and flat-screen TVs. Housekeeping is available once per stay.

Deluxe Room, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Room, 2 Queen Beds, Accessible, Bathtub

Bed Count 2 Queen Beds Maximum Occupancy 2 Max

Room, 2 Queen Beds (High Floor)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Room, 1 Queen Bed

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Hyatt Centric The Loop Chicago ratings based on 18 Verified Reviews

Review Summary
3.9 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Hyatt Centric The Loop Chicago

Everyone (13) Couples (2) Family (3)
1 out of 5
Our hotel room was soo dirty! We had to request a new room! Which was still dusty but way better than the first one we arrived to. Excellent location very centric!

Posted by , from California on Feb 25, 2020

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Comment from Hotel Management

Feb 28, 2020 by Mary

I'm sorry to hear your room and stay was not up to Hyatt standards. I will address this directly with the appropriate teams directly. I hope you will come back as this does not reflect our usual performance. We look forward to your next stay.

4 out of 5

Posted by on Nov 18, 2019

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Comment from Hotel Management

Nov 18, 2019 by Daniel

Thank you!

4 out of 5
Excellent staff, they were always helpful and professional

Posted by on Oct 30, 2019

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Comment from Hotel Management

Nov 7, 2019 by Daniel

Thank you so much for your reply. We appreciate your feedback and hope that you will stay with us again if you are ever back in Chicago!

3 out of 5
We asked for toilet paper because the one in the room was nearly gone upon the arrival. Our coffee cup was dirty, even though there was plastic on them. We asked for more and never received them

Posted by on Sep 2, 2019

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5 out of 5

Posted by on Jul 28, 2019

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Comment from Hotel Management

Jul 29, 2019 by Mary

Thank you for your feedback. I hope you enjoyed your time with us. We look forward to the next time you visit.

5 out of 5

Posted by on Jul 14, 2019

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Comment from Hotel Management

Jul 14, 2019 by Mary

Thank you for your feedback. I hope you enjoyed your stay and you will join us again in the future.

4 out of 5
great location! I was able to walk around to just about everything.

Posted by on May 20, 2019

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Comment from Hotel Management

May 21, 2019 by Mary

I hope you enjoyed your stay. I'm glad to hear it was in a good location. We look forward to your next stay.

5 out of 5
Very accommodating. My transportation home was after checkout but I still had a day to spend in Chicago with my son. They held it for me after checkout so I didn't have to lug it around Chicago all day.

Posted by on May 12, 2019

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Comment from Hotel Management

May 12, 2019 by Mary

Thank you for your feedback. I'm so glad you enjoyed your stay. We look forward to the next time you are in Chicago.

5 out of 5

Posted by on Jan 29, 2019

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1 out of 5
Front desk staff had a horrible attitude became extremely rude during check out and very argumentive. Even lied to us about cost of valet.

Posted by on Dec 18, 2018

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Comment from Hotel Management

Dec 21, 2018 by Daniel

I am so sorry to hear about your experience. Please feel free to contact the hotel directly and speak with our Director of Operations, Nilesh Pandey. He will make sure to address your concerns accordingly to ensure that this does not happen again.

About the Hyatt Centric The Loop Chicago

Location 100 W. Monroe St, Chicago, IL 60603

Renovations + Closures

The following facilities or services will be unavailable from September 01 2020 to April 01 2021 (dates subject to change):

  • Dining venue(s)

Property Features

A computer station is on site and WiFi is free in public spaces. A business center and meeting rooms are available. You can enjoy a drink at the bar/lounge. Event space at this hotel measures 2500 square feet (232 square meters). A 24-hour fitness center, a rooftop terrace, and a library are also featured at the business-friendly Hyatt Centric The Loop Chicago. For a fee, parking is available. This 4-star Chicago hotel is smoke free.

  • 257 guestrooms or units
  • 22 levels
  • 5 conference rooms
  • 2500 sq ft of conference space
  • 232 sq m of conference space
  • Bar or lounge
  • Terrace on the roof
  • Business facilities
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Library
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Television in lobby
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Soundproofed rooms
  • Refrigerator
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi

Parking

Self parking (surcharge)

Transport

  • Airport: O'Hare Intl. Airport (ORD) (31 km / 19.3 mi)
  • Train station: Millennium Station (1 km / 0.6 mi)
  • Metro station: Monroe Station (Blue Line) (0.1 km / 0.1 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Hyatt Centric The Loop Chicago offers 257 accommodations with iPod docking stations and safes. Beds feature Egyptian cotton sheets and premium bedding. Refrigerators and coffee/tea makers are provided. Bathrooms include bathtubs or showers and hair dryers. This Chicago hotel provides complimentary wired and wireless Internet access. Flat-screen televisions are featured in guestrooms. Housekeeping is provided once per stay.

  • IPod dock
  • Flat-screen television
  • Refrigerator
  • Coffee maker
  • Egyptian cotton linens
  • Bathtub or shower
  • Cribs (free)
  • Housekeeping (once per stay)
  • Hair dryer
  • Safe
  • Telephone
  • Iron and ironing board
  • Sound-insulated rooms
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

AIRE - Seasonal - This rooftop bar specializes in local cuisine. Open select days.

Nearby Activities

Recreational amenities at the hotel include a 24-hour fitness center.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival. It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

Front desk staff will greet guests on arrival. It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: USD 100 per pet, per stay
  • Food and water bowls are available
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Safety features at this property include a carbon monoxide detector and a smoke detector

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

It is Hyatt’s practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector and a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer; masks are required in public areas. Contactless check-in and contactless check-out are available. Each guestroom is kept vacant for a minimum of 24 hours between bookings. The property affirms that it follows sanitization practices of GBAC STAR (Hyatt) guidelines. The property affirms that it adheres to the SafeStay (AHLA - USA) sanitization guidelines.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Staff temperature checks are conducted regularly
  • Masks are compulsory at the property
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Protective clothing is available to guests
  • Masks are available to guests
  • Debit cards not accepted
  • Gloves are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • Property follows a brand or regulatory agency's sanitization guidelines GBAC STAR (Hyatt)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are not available
  • gap period enforced between guest stays 24 hours

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 75.00 per day

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Covered self parking fee: USD 43 per day (in/out privileges)
  • Pet fee: USD 100 per pet, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hyatt Centric Loop Chicago Hotel
  • Hyatt Centric Loop Hotel
  • Hyatt Centric Loop Chicago
  • Hyatt Centric Loop
  • Hyatt Centric The Loop Chicago Hotel
  • Hyatt Centric The Loop Chicago Chicago
  • Hyatt Centric The Loop Chicago Hotel Chicago

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.