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Hyatt Place Chicago/Downtown - The Loop

3-star property
28 North Franklin Street, Chicago, IL 1-855-201-7819

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4.3 out of 5
Very good!
See all 31 Travelocity Reviews

"This hotel was a great experience for us. We booked a last minute Travelocity deal for around $150/night for two nights. I was a little disappointed t ... " More

By a verified traveler on Mon 19 Jun 2017

Points Of Interest

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Hotel Description

3-star hotel near Willis Tower

Heart of Chicago

Within a 10-minute walk of this The Loop hotel, you'll find Cadillac Palace Theatre and Willis Tower. Skydeck Ledge and Chicago Riverwalk are also within half a mile (1 km).

Business services

This hotel features a 24-hour fitness center and a bar/lounge. Traveling on business? Take advantage of the business center, free WiFi in public areas, and valet parking. A coffee shop, dry cleaning, and luggage storage are also on offer.

Free WiFi, sofa beds

Featuring conveniences like sofa beds and refrigerators, the 206 guestrooms also offer free WiFi and TVs with digital channels. Other amenities include MP3 docks, coffee/tea makers, and free newspapers.

Room, Multiple Beds

Bed Count 2 Queen Beds Maximum Occupancy 5 Max
$99* Per night/room Dec 22 - Dec 23

Room, 1 Queen Bed with Sofa bed, Accessible, Bathtub

Bed Count 1 Queen Bed Maximum Occupancy 5 Max

Room, Accessible

Bed Count 1 King Bed Maximum Occupancy 4 Max

Room, 1 King Bed with Sofa bed

Bed Count 1 King Bed Maximum Occupancy 4 Max

Room, 1 King Bed with Sofa bed, Accessible, Bathtub

Bed Count 1 King Bed Maximum Occupancy 4 Max

Room, Multiple Beds

Bed Count 2 Queen Beds Maximum Occupancy 5 Max

Hyatt Place Chicago/Downtown - The Loop ratings based on 31 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Hyatt Place Chicago/Downtown - The Loop

Everyone (28) Business (1) Family (1)
4 out of 5

Very close to Union Station

Pros: We enjoyed the cleanliness and safety of the hotel. The free breakfast and free WIFI was a nice touch.
Cons: Not sure anything can be improved within their power. Like I said, the brick wall view wasn't the greatest, but it's okay.
Location: We were able to walk from Union Station a few blocks away to this Hyatt. Super close to Millennium Park and all the shopping on State St. and Michigan
This hotel was a great experience for us. We booked a last minute Travelocity deal for around $150/night for two nights. I was a little disappointed that they would not budge on upgrading us to a higher floor. I would have been willing to talk prices, but was shut down pretty quickly. The room was very nice, but the view was of a brick wall. It was deceiving as we could never tell what time of day it was. Understandable though, due to being smack in the middle of the city. The breakfast was very delicious.

Posted by , from Chicago, IL on Jun 19, 2017

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1 out of 5

Don't stay here!!!

The toilet was clogged and when we tried to call the front desk and our phone didn't work. The morning of check out housekeeping kept knocking on the door. We told them the first time that we weren't leaving until check out time. We felt like we were being rushed out. When we did check out the front desk attendant was not empathetic at all. She was acting like it was our fault about everything. She was really rude. She then said we wouldn't have to pay for parking but then they charged us anyway. I will never stay there again. I don't recommend it to anyone else. The staff was rude and didn't help us in any way.

Posted by on Jun 16, 2017

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3 out of 5

Decent hotel with some quirks

Pros: The decor was nice and updated, the room was spacious, and the bed was comfortable.
The hotel is in a great location but depending on your room, you may have an unpleasant view of the building right next door. The staff was decent, breakfast was decent, room was decent. However, our fridge never got cold even after replacing it, our bathroom fan didn't work, and the temperature control was not accurate. The walls are extremely thin. We could hear everything from the room next door as well as the maid constantly coming in and out of the cleaning closet right outside our room.

Posted by , from Detroit, MI on May 22, 2017

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About the Hyatt Place Chicago/Downtown - The Loop

Location 28 North Franklin Street, Chicago, IL 60606

Property Features

There's a coffee shop/café on site. You can enjoy a drink at the bar/lounge. Business amenities include a business center and meeting rooms. Public spaces have free WiFi and wired Internet. A 24-hour fitness center, tour/ticket assistance, and concierge services are also featured at the business-friendly Hyatt Place Chicago/Downtown - The Loop. For a fee, parking is available. This 3-star Chicago hotel is smoke free.

  • 1 building
  • 206 guestrooms or units
  • 17 levels
  • 3 conference rooms
  • Built in 2015
  • Bar or lounge
  • Coffee shop
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Newspapers in lobby (free)
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Free WiFi
  • Laundry facilities
  • Sofa bed
  • Refrigerator

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi , Free wired Internet

Parking

Valet parking (surcharge)

Transport

  • Airport: Chicago, IL (MDW-Midway Intl.) (18.1 km / 11.3 mi)
  • Train station: Millennium Station (1.1 km / 0.7 mi)
  • Metro station: Washington-Wells Station (0.1 km / 0.1 mi)
  • Parking: Valet parking available for a surcharge

Room Amenities

Hyatt Place Chicago/Downtown - The Loop offers 206 air-conditioned accommodations with MP3 docking stations and safes. Televisions come with digital channels. Refrigerators and coffee/tea makers are provided. Bathrooms include bathtubs or showers, designer toiletries, and hair dryers. This Chicago hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and complimentary newspapers, as well as phones; free local calls are provided (restrictions may apply). Housekeeping is provided daily.

  • Pull-out sofa bed
  • MP3 dock
  • Television
  • Digital channels
  • Refrigerator
  • Coffee maker
  • Bathtub or shower
  • Housekeeping (daily)
  • Newspapers (free)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy continental breakfast on weekdays from 6:30 AM to 9:00 AM and on weekends from 7:00 AM to 10:00 AM.

Nearby Activities

Recreational amenities at the hotel include a 24-hour fitness center.

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at 1:00 AM
  • Minimum check-in age is: 21

Special check-in instructions:

It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pets

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

It is Hyatt’s practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

  • Only service animals are allowed
  • Debit cards not accepted
  • No rollaway/extra beds available
  • No cribs (infant beds) available

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 75.00 per stay

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: USD 10.00 per person (approximately)
  • Valet parking fee: USD 66.00 per day (in/out privileges)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hyatt Place Chicago/downtown-the Loop Hotel Chicago
  • Hyatt Place Chicago/downtown-the Loop Hotel
  • Hyatt Place Chicago/downtown-the Loop Chicago
  • Hyatt Place Chicago/downtown-the Loop
  • Hyatt Place Chicago/Downtown Loop Hotel
  • Hyatt Place Chicago/Downtown Loop Chicago
  • Hyatt Place Chicago/Downtown Loop
  • Hyatt Place Chicago/downtown the Loop
  • Hyatt Chicago The Loop Chicago
  • Hyatt Place Chicago/Downtown - The Loop Hotel
  • Hyatt Place Chicago/Downtown - The Loop Chicago
  • Hyatt Place Chicago/Downtown - The Loop Hotel Chicago

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.