4/10 Poor
BIN
Traveled with family
Feb 19, 2024
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Terrible Front Desk Services
I expected it's a happy family trip with my 9-year-old kid, but it wasn't. I made full payment for 2-day stay and breakfast while booking on hotels.com. When I ordered my breakfast around 8:40am I was told there was no e-coupons of breakfast shown under my name in their system, I need to pay. I went to front desk shown them the receipt from hotels.com that I had already paid breakfast and recommendation, so I requested them to add e-coupon under my name. I was told their system was down and need to get startup and take10 minutes. My kid was so starving and kept asking when she could get food, so I suggested front desk to inform their food department that I am supposed to have breakfast e-coupon. It's not my fault not having them but the front desk's fault when check-in. I even show them the receipt that I had already paid all. Still I was told I had to wait. It's actually more than 10 minutes waiting. As I got food it's 9:50am. ONE HOUR passed. I told them they wasted my time, the representative Arianr said I wasted her time. Have you even heard that before? Customer cost valuable vacation time on the fault made by hotel and customer wasted their time??
BIN
Stayed 2 nights in Feb 2024