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4.3 out of 5

"The hotel was amazing. Extra friendly staff. Very comfortable. " More

By a verified traveler on Sat 24 Jul 2021

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Hotel Description

3-star hotel near Grapevine Mills Mall

In Grapevine

You'll be within half a mile (1 km) of Grapevine Mills Mall and 2 miles (3 km) of LEGOLAND® Discovery Center with a stay at this Grapevine hotel. Gaylord Texan Convention Center and Grapevine Lake are also within 3 miles (5 km).

Free perks

This hotel features an outdoor pool and a 24-hour gym. Traveling on business? Take advantage of the 24-hour business center, free WiFi in public areas, and free airport shuttle. Relax with a drink at the bar/lounge and enjoy free perks like on-the-go breakfast and free self parking.

Free Internet, MP3 docks

Boasting comforts like premium bedding and down comforters, the 125 guestrooms offer free WiFi and free wired Internet, as well as flat-screen TVs with satellite channels. Other amenities include MP3 docks, sitting areas, and DVD players.

Room, 1 King Bed, Accessible, Bathtub

Bed Count 1 King Bed Maximum Occupancy 4 Max
$94* Per night/room Jan 30 - Jan 31

Room, 2 Double Beds (High Floor)

Bed Count 2 Full Beds Maximum Occupancy 6 Max

Room, 1 King Bed (High Floor)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Room, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 6 Max

Room, Accessible

Bed Count 1 King Bed Maximum Occupancy 4 Max

Standard Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 4 Max

Hyatt Place Dallas/Grapevine ratings based on 21 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Hyatt Place Dallas/Grapevine

Everyone (12) Couples (1) Family (7)
1 out of 5
Girls at thr check out had the worst attitude never i mean never been in a hotel i stay weekly because of my job and terrible service rude no professionalism at all not even cheap hotels dont have this service rooms were clean but all of the 1st floor area like the tables were dirty

Posted by on Sep 6, 2021

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Comment from Hotel Management

Sep 8, 2021 by Tara, Night Audit

Hi Jorge! I am so sorry you experienced a not so friendly staff. We rarely get comments about our staff that is bad. But we will look into it. Thank you for letting us know. We would love to be given an opportunity to try and raise our score and give the customer service you should of receive. We hope to see you come back!

5 out of 5
The hotel was amazing. Extra friendly staff. Very comfortable.

Posted by on Jul 24, 2021

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Comment from Hotel Management

Jul 27, 2021 by Hyatt Management

Thank for staying with us. Please come back soon!

5 out of 5

Posted by on Jul 18, 2021

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5 out of 5

Posted by on Jun 4, 2021

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Comment from Hotel Management

Jun 15, 2021 by Brooks

Thank you so much for staying with us! We appreciate your feedback.

5 out of 5
Property looks new or updated very recently. Very clean and the room was spacious.

Posted by on Jun 1, 2021

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Comment from Hotel Management

Jun 1, 2021 by Shalina Oliver

Thanks for staying with us. We appreciate your feedback. We hope to see you again soon.

4 out of 5

Posted by on Apr 8, 2021

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Comment from Hotel Management

Apr 19, 2021 by Shalina Oliver

Thank you for completing our guest survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words. If I can provide any assistant, please contact me directly. We look forward to being of service to you soon. Best Regards, Shalina Oliver Assistant General Manager

5 out of 5
Our checkin was very fast and convenient the staff was super friendly. Overall my family and I were very happy with our stay and experience.

Posted by on Mar 9, 2020

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Comment from Hotel Management

Mar 10, 2020 by Hotel Manager

Dear Valued Guest, Thank you for choosing the Hyatt Place Dallas/Grapevine! We appreciate your feedback and we look forward to your return! Sincerely,

5 out of 5
Very friendly and professional staff. Their shuttle service was a life saver.

Posted by on Feb 26, 2020

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Comment from Hotel Management

Feb 28, 2020 by Hotel Manager

Dear Valued Guest, Thank you so much for choosing the Hyatt Place Dallas/Grapevine! We look forward to your return visit to Grapevine! Sincerely,

5 out of 5

Posted by on Jan 11, 2020

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Comment from Hotel Management

Jan 13, 2020 by Hotel General Manager

Dear Valued Guest, Thank you so much for your feedback. We look forward to your return visit to Grapevine. Sincerely,

3 out of 5
Funny musty smell in room, room odd and not convenient. Throw pillows on couch smelled HORRIBLE.

Posted by on Oct 21, 2019

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Comment from Hotel Management

Nov 4, 2019 by Hotel Management

Thank you so much for choosing the Hyatt Place Dallas/Grapevine! We appreciate your feedback and look forward to your return visit to the area. Sincerely,

About the Hyatt Place Dallas/Grapevine

Location 2220 W Grapevine Mills Cir, Grapevine, TX 76051

Renovations + Closures

The following facilities or services will be unavailable from July 1 2021 to March 1 2022 (dates subject to change):

  • Dining venue(s)
  • Fitness facilities
  • Shuttle services

Property Features

Hyatt Place Dallas/Grapevine offers its guests an outdoor pool and a 24-hour fitness center. Along with a coffee shop/café, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. Free breakfast is served daily. Public spaces have free WiFi. There's an onsite 24-hour business center. Event space at this hotel measures 1,600 square feet (0 square meters) and includes conference space. A terrace, tour/ticket assistance, and multilingual staff are also featured at the business-friendly Hyatt Place Dallas/Grapevine. An area shuttle within 3 mi and a roundtrip airport shuttle (available on request) are free. Free self parking is available. This 3-star Grapevine hotel is smoke free.

  • 125 guestrooms or units
  • 6 levels
  • 1,600 sq ft of conference space
  • 0 sq m of conference space
  • Built in 2000
  • To-go breakfast (free)
  • Deli
  • Business center (24 hours)
  • Conference space
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Terrace
  • Newspapers in lobby (free)
  • Television in lobby
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Coffee shop

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 1
  • Free WiFi
  • Free area shuttle
  • Snack bar/deli
  • Refrigerator
  • Free cribs/infant beds
  • DVD player

Internet

Available in all rooms: Free WiFi , Free wired internet

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Property shuttles: Free airport shuttle and area shuttle within 3 mi
  • Parking: Free self parking

Room Amenities

Hyatt Place Dallas/Grapevine offers 125 accommodations with MP3 docking stations and DVD players. Accommodations offer separate sitting areas. Beds feature down comforters and premium bedding. 42-inch flat-screen televisions come with premium satellite channels. Refrigerators and coffee/tea makers are provided. Bathrooms include shower/tub combinations, designer toiletries, and hair dryers. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • Sitting area
  • MP3 dock
  • Flat-screen television
  • Satellite channels
  • Premium channels
  • DVD player
  • Refrigerator
  • Coffee maker
  • Luxury bedding
  • Down blanket
  • Shower and tub combination
  • Cribs (free)
  • Rollaway beds (free)
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available
  • Wardrobe or closet

Food & Drink

Guests are served free on-the-go breakfast daily from 6:00 AM to 9:00 AM.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Golf lessons available nearby
  • Golfing nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 21

Special check-in instructions:

If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival. It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

Guests arriving after midnight must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival. It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Free rollaway/extra beds!
  • Free cribs (infant beds)!

Pet Policy

  • Pets: USD 75 per accommodation, per stay (maximum USD 175 per stay), plus a one-time cleaning fee of USD 100
  • Only dogs are allowed
  • Maximum 2 per room (weight limit: 50 lbs)

Policies

This property is managed by a professional host

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

It is Hyatt’s practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. This property accepts Visa, Mastercard, American Express, Discover, and Diners Club. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; masks are required in public areas. Contactless check-in and contactless check-out are available. Individually-wrapped food options are available for breakfast, lunch, and dinner. Each guestroom is kept vacant for a minimum of 72 hours between bookings. This property affirms that it follows the cleaning and disinfection practices of GBAC STAR (Hyatt).

  • Staff temperature checks are conducted regularly
  • Masks are compulsory at the property
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Security system
  • Debit cards not accepted
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • Property follows a brand or regulatory agency's sanitization guidelines GBAC STAR (Hyatt)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Gap period enforced between guest stays - 72 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 75 per accommodation, per stay (maximum USD 175 per stay) plus USD 100 one-time cleaning fee

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hyatt Place Dallas/Grapevine
  • Hyatt Place Hotel Dallas/Grapevine
  • Hyatt Place Dallas/Grapevine Hotel Grapevine
  • Hyatt Place Grapevine
  • Hyatt Place Dallas/Grapevine Hotel
  • Hyatt Place Dallas/Grapevine Grapevine
  • Hyatt Place Dallas Grapevine
  • Grapevine Amerisuites
  • Hyatt Place Dallas/Grapevine Hotel
  • Hyatt Place Dallas/Grapevine Grapevine
  • Hyatt Place Dallas/Grapevine Hotel Grapevine

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Photos appearing in the property description reflect the brand standard and are for illustrative purposes only.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.