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Sonesta Simply Suites Dallas Galleria

2.5-star property
13939 Noel Rd, Dallas, TX 1-855-201-7819
3.9 out of 5
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See all 8 travelocity Reviews

"The price was fantastic, otherwise the rating would be lower. I was supposed to get a non smoking room, but clearly the room had been smoked in. I c ... " More

By a verified traveler on Fri 28 Jul 2023

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Hotel Description

Hotel near Galleria Dallas in Dallas

Far North Dallas stay

Your stay at this Far North Dallas hotel places you within 2 miles (3 km) of Galleria Dallas and Village on the Parkway. Addison Circle Park and Mary Kay Museum are also within 3 miles (5 km).

Business services

A 24-hour gym, self parking, and laundry facilities are featured at this hotel. WiFi in public areas is free. Business travelers can take advantage of the 24-hour business center.

Studio Suite, 1 Queen Bed, Accessible (Mobility Tub)

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
$71* Per night/room Sep 25 - Sep 26

Studio Suite, 1 Queen Bed (Studio)

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Suite, 1 Queen Bed, Accessible (Mobility Roll in Shower One Bedroom)

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Studio Suite, 1 Queen Bed, Accessible (Mobility Roll in Shower)

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Suite, 1 Queen Bed with Sofa bed (One Bedroom)

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Suite, 1 Queen Bed, Accessible (Mobility Tub One Bedroom)

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Sonesta Simply Suites Dallas Galleria ratings based on 8 Verified Reviews

Review Summary
3.9 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Sonesta Simply Suites Dallas Galleria

Everyone (3) Couples (1) Family (2)
3 out of 5
The price was fantastic, otherwise the rating would be lower. I was supposed to get a non smoking room, but clearly the room had been smoked in. I called the front desk but the clerk told me the cleaning staff had it documented if anyone had smoked in there. I had to pay an extra 150 for incidentals, including smoking, so I wanted to make sure it was documented before I spent the night. He would not document it for me so I had to take the chance. The clerk I talked to in the morning when I went to check out was fantastic. He did put it in the notes the conversation I had and my concerns. Also, the phone did work so I had to call the front desk from my personal phone. And, we only had one wash rag. I do have to say that the pillows were fantastic, other thank the smoke smell.

Posted by on Jul 28, 2023

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Comment from Hotel Management

Jul 28, 2023 by Sonesta Simply Galleria Team

Thank you for taking the time to tell us about your stay. We will defiantly speak to our team about communication. We are a non smoking property and some guest just don't follow rules and creates an unpleasant stay for the next guest. We do apologize for having this experience and hope that you will give us another chance to make thing right.

2 out of 5

Posted by on Jul 27, 2023

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Comment from Hotel Management

Aug 22, 2023 by Sonesta Simply Galleria Team

I want to apologize for the experience you faced while staying with us. I will ensure the team is spoken to and we I will discuss this issue more in depth with you. I hope you will allow us another opportunity to show you we are better than this last experience.

5 out of 5
Awesome property, decided to stay 2 extra nights!

Posted by on Jun 15, 2023

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Comment from Hotel Management

Jul 7, 2023 by Sonesta Simply Galleria Team

We are so happy you extended. Please let me know if we can do anything to better your stay!

2 out of 5
Elevator broke down. Lamps on nightstands didn’t work. TV remote didn’t work. Debris on carpet not cleaned up following service on the lighting issue. I’ve stayed here 7 times prior. This will be the last!!

Posted by , from San Antonio on Feb 12, 2020

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5 out of 5
Full kitchen floor n the room and pillows were excellent

Posted by , from Chatham, Louusiana on Feb 4, 2020

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4 out of 5
Room was as expected, very clean. Only negative is the hotel front desk, boxes, filing cabinets, etc,.all visible, and not very pleasing or attractive. They need to separate their business office from front desk.

Posted by on Mar 21, 2019

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5 out of 5

Great location exellent value very clean

Very clean and spacious suites. The beds were very comfortable I have back problems and a good bed is hard to find, but this one was great!! Plenty of towels for the weekend, staff was friendly and helpful, just two blocks from the Galleria mall. I don't think it was more than fifteen minutes from downtown. Would recommend this place to anyone wanting a quality place and good value will be using Canlewood whenever we travel. Our two year old granddaughter loved the fact that it had a full size kitchen so we could have our popcorn right in the room! See you next time we are in Dallas

Posted by on May 29, 2009

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5 out of 5

WONDERFUL - I would stay again!

Original from Dallas, Texas, but I live in Michigan. I came home for the weekend and seleted Candlewod. Very nice no cleaning service if you're staying for the weekend, but you do have cleaning service if you are there more than a week. Remember it's a Suite - meaning it has a full size Refrigerator, stove, microwave along with the amenties. Queen size bed, very comfortable and nice size bathroom. You will have enough towels to last you for the weekend. I would stay again. Thanks to our online travel website, Candlewood and the Best Western Conference at 635 and 75 has be a wondeful selecting.

Posted by on Apr 20, 2009

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About the Sonesta Simply Suites Dallas Galleria

Location 13939 Noel Rd, Dallas, TX 75240

Property Features

A computer station is on site and WiFi is free in public spaces. There's an onsite 24-hour business center. A 24-hour fitness center, barbecue grills, and multilingual staff are also featured at the business-friendly Sonesta Simply Suites Dallas Galleria. Parking is available for a fee. This Dallas hotel is smoke free.

  • 1 building
  • 134 guestrooms or units
  • 3 levels
  • Business center (24 hours)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Front-desk safe
  • Convenience store
  • BBQ grill(s)
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Free WiFi
  • Kitchen
  • Free area shuttle
  • Grocery/convenience store
  • Laundry facilities
  • Full-sized refrigerator/freezer
  • Microwave

Internet

Available in all rooms: Free WiFi , High-speed internet access

Available in some public areas: Free WiFi , Internet access in public areas - high speed

Parking

Free self parking

Transport

  • Parking: Self parking available for a surcharge

Room Amenities

Sonesta Simply Suites Dallas Galleria offers 134 air-conditioned accommodations with safes and coffee/tea makers. Beds feature premium bedding. 43-inch LED televisions come with cable channels. Kitchens offer full-sized refrigerators/freezers, stovetops, microwaves, and cookware/dishes/utensils. Rooms have partially open bathrooms. Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Housekeeping is provided on request.

  • Bathrooms are partially open
  • In-room kitchen
  • LED television
  • Cable channels
  • Refrigerator (full size)
  • Microwave
  • Stove
  • Dishwasher
  • Coffee maker
  • Kitchenware
  • Luxury bedding
  • Bathtub or shower
  • Housekeeping (on request)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Air conditioning
  • Connecting rooms available
  • Wardrobe or closet
  • Toothbrush and toothpaste available
  • Desk chair

Nearby Activities

Recreational amenities at the hotel include a 24-hour fitness center.

  • Golfing nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Accessible bathroom (in select rooms)
  • Roll-in shower (in select rooms)
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • In-room accessibility (in select rooms)
  • Assistive listening devices available
  • Wheelchair-accessible van parking
  • Braille or raised signage
  • Wheelchair-accessible path to elevator

Hotel Policies

Check-in

  • Check-in time starts at 4 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 21

Special check-in instructions:

If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival.

Guests arriving after 11:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets: USD 75 per accommodation, per week (maximum USD 150 per stay)
  • Maximum 2 pets
  • Pets cannot be left unattended
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards and cash

Safety features at this property include a fire extinguisher and a smoke detector

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Carte Blanche, and cash.

For guests' safety, the property includes a fire extinguisher and a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. The property is professionally cleaned; the property is cleaned and disinfected using an electrostatic sprayer; disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Guests are provided with hand sanitizer and reservations are required for some onsite facilities. Individually-wrapped food options are available for breakfast, lunch, and dinner. Enhanced food service safety measures are in place. This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Car recommended
  • Electrostatic spray is used for disinfection
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Pets cannot be left unattended
  • Commonly-touched surfaces are cleaned with disinfectant
  • Reservation might be required for some facilities onsite
  • Property confirms they are implementing guest safety measures
  • Property uses a professional cleaning service
  • Property is cleaned with disinfectant
  • Pets allowed in specific rooms only
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Debit cards not accepted
  • Gloves are available to guests
  • Food service has been amended for enhanced safety
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 150.00 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self parking fee: USD 5.00 per day
  • Pet fee: USD 75 per accommodation, per week (maximum USD 150 per stay)
  • Service animals are exempt from fees
  • Laundry fee: USD 3 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Candlewood Suites Aparthotel Dallas-By Galleria
  • Candlewood Suites Dallas-By Galleria
  • Candlewood Suites Dallas-By Galleria Aparthotel
  • Candlewood Suites Galleria Aparthotel
  • Candlewood Suites Galleria
  • Candlewood Dallas
  • Candlewood Suites - Dallas By The Galleria Hotel Dallas
  • Dallas Candlewood Suites
  • Candlewood Suites Dallas By The Galleria
  • Candlewood Suites Dallas By The Galleria
  • Sonesta Simply Suites Dallas Galleria Hotel
  • Sonesta Simply Suites Dallas Galleria Dallas
  • Sonesta Simply Suites Dallas Galleria Hotel Dallas

You should know

  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • Alcohol isn't served at Sonesta Simply Suites Dallas Galleria.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
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Frequently Asked Questions

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.