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"When I arrived at the property they did not have my reservation that I thought I booked with travelocity. The confirmation number from travelocity was ... " More

By a verified traveler on Wed 25 Sep 2019

Hotel Description

Hotel near University of Oregon in Eugene

City center stay

A stay at this Downtown Eugene hotel places you steps from McDonald Theatre and within a 10-minute walk of Hult Center for Performing Arts. University of Oregon and Matthew Knight Arena are also within 2 miles (3 km).

Renovated in 2016

This hotel doesn't skimp on freebies - guests receive free breakfast, free self parking, and a free area shuttle. Traveling on business? Take advantage of the 24-hour business center and free WiFi in public areas. A terrace, a library, and a picnic area are also on offer.

Free Internet, kitchens

The 120 guestrooms feature free WiFi and free wired Internet, LCD TVs with cable channels, and kitchens with refrigerators, microwaves, and dishwashers. Other amenities include sitting areas, premium bedding, and coffee/tea makers. Limited housekeeping is available.

Studio, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max
$126* Per night/room Nov 28 - Nov 29

Studio, 1 King Bed, Accessible, Non Smoking (Roll In Shower)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Studio, 1 King Bed, Non Smoking, Corner (City)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Studio, 1 King Bed, Accessible, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max

Suite, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max

Studio, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 6 Max

Home2 Suites by Hilton Eugene Downtown University Area ratings based on 5 Verified Reviews

Review Summary
3.6 out of 5 3.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Home2 Suites by Hilton Eugene Downtown University Area

Everyone (3) Couples (1) Family (1)
3 out of 5
When I arrived at the property they did not have my reservation that I thought I booked with travelocity. The confirmation number from travelocity was never received at the hotel. Therefore I did not have the reservation. However the Home2 did have a room and with my AAA membership I booked it for $50. less the travelocity. Not sure I will be using travelocity again , just good old AAA.

Posted by on Sep 25, 2019

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1 out of 5
took almost 2 hours to check into a room. Understaffed and underprepared. Staff at the counter was rude and would not answer any questions when asked. Will never go back.

Posted by on Jul 2, 2019

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Comment from Hotel Management

Aug 10, 2019 by Alex B

Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we're very sorry you were unhappy. We will take your comments under consideration as we continually work to improve our guest experience. We hope you will consider staying with us in the future. Sincerely, Alex B. Front Office Supervisor

5 out of 5
Love the location! Right down town so I can explore the city! friendly, knowledgeable staff, clean rooms, great breakfast!

Posted by on Jun 3, 2019

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4 out of 5
Very clean and modern. Will be coming back. Great atmosphere, close to the University of Oregon

Posted by on Apr 14, 2019

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5 out of 5
Hotel was across the street from my daughter at u of o which made my stay convenient and awesome for Christmas!

Posted by on Dec 28, 2018

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About the Home2 Suites by Hilton Eugene Downtown University Area

Location 102 West 11th Avenue, Eugene, OR 97401

Renovations + Closures

The following facilities or services will be unavailable from September 9 2020 to December 31 2020 (dates subject to change):

  • Dining venue(s)
  • Fitness facilities

Due to COVID-19, this property’s food and beverage options may be limited.

Property Features

A computer station is on site, and both WiFi and wired Internet are free in public spaces. Business amenities include a 24-hour business center and a meeting room. Free breakfast is served daily. Event space at this hotel measures 624 square feet (58 square meters) and includes conference space. A library, a terrace, and barbecue grills are also featured at the business-friendly Home2 Suites by Hilton Eugene Downtown University Area. Self parking is free. A complete renovation of Home2 Suites by Hilton Eugene Downtown University Area was completed in 2016. Smoking is allowed in designated areas at this Eugene hotel.

  • 120 guestrooms or units
  • 4 levels
  • 624 sq ft of conference space
  • 58 sq m of conference space
  • Built in 2016
  • Breakfast available (free)
  • Business center (24 hours)
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Library
  • Terrace
  • BBQ grill(s)
  • Outdoor picnic space
  • Television in lobby
  • Elevator
  • Smoking in designated areas

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Kitchen
  • Free area shuttle
  • Laundry facilities
  • Full-sized refrigerator/freezer
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi , Free wired Internet

Parking

Free self parking , Free RV, bus, truck parking

Transport

  • Airport: Mahlon Sweet Field Airport (EUG) (14.7 km / 9.2 mi)
  • Train station: Eugene Station (1.2 km / 0.7 mi)
  • Property shuttles: Free area shuttle
  • Parking: Free self parking and RV/bus/truck parking

Room Amenities

Home2 Suites by Hilton Eugene Downtown University Area offers 120 air-conditioned accommodations with complimentary newspapers and coffee/tea makers. Accommodations offer separate sitting areas. Beds feature premium bedding. 42-inch LCD televisions come with premium cable channels. Kitchens offer full-sized refrigerators/freezers, microwaves, cookware/dishes/utensils, and dishwashers. Bathrooms include complimentary toiletries and hair dryers. This Eugene hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided on weekdays only.

  • In-room kitchen
  • Sitting area
  • LCD television
  • Cable channels
  • Premium channels
  • Refrigerator (full size)
  • Microwave
  • Dishwasher
  • Coffee maker
  • Kitchenware
  • Luxury bedding
  • Cribs (free)
  • Housekeeping (weekdays only)
  • Newspapers (free)
  • Local calls (free)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom
  • Wheelchair accessible

Food & Drink

Guests are served free breakfast daily from 6:00 AM to 9:00 AM.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Visual alarms in hallways
  • Handrails in stairways
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices in meeting rooms
  • Assistive listening devices available
  • Wheelchair-accessible van parking
  • Braille or raised signage
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Guests will receive smart lock details.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: USD 75 per pet, per stay, plus a deposit of USD 75.00 per stay
  • Weight limit: 75 lbs
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards; cash is not accepted

This property reserves the right to pre-authorize the guest's credit card prior to arrival.

Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts credit cards. Cash is not accepted. This property reserves the right to pre-authorize the guest's credit card prior to arrival. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Personal protective equipment, including masks, will be available to guests.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; masks are required in public areas.Contactless check-in and contactless check-out are available.Individually-wrapped food options are available for breakfast.The property affirms that it follows sanitization practices of CleanStay (Hilton) guidelines.The property affirms that it adheres to the SafeStay (AHLA - USA) sanitization guidelines.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Credit card pre-authorization
  • Staff temperature checks are conducted regularly
  • Masks are compulsory at the property
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Pets cannot be left unattended
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Security system
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Protective clothing is available to guests
  • Masks are available to guests
  • Debit cards not accepted
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • Property follows a brand or regulatory agency's sanitization guidelines CleanStay (Hilton)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • No gap period between guest stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet deposit: USD 75.00 per stay
  • Pet fee: USD 75 per pet, per stay
  • Service animals are exempt from fees
  • A late check-out fee will be charged

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Home2 Suites Eugene Downtown Hotel
  • Home2 Suites Hilton Eugene Downtown University Area Hotel
  • Home2 Suites Hilton University Area Hotel
  • Home2 Suites Hilton Eugene Downtown University Area
  • Home2 Suites Eugene Downtown
  • Home2 Suites by Hilton Eugene Downtown University Area Hotel
  • Home2 Suites by Hilton Eugene Downtown University Area Eugene

You should know

  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.