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"Wyndham has been busy in restoring the beach area as when we were there 2 years ago, the beach just outside the boundary of the main pool was non-existent. There are now loungers in the area where water used to be. Same with the ground level suites that face the ocean - you might not be access the beach still but at least water is not lapping at the balcony door. The hotel has implemented a rule regarding placing the hotel towels and personal items to reserve loungers by the main pool and pool by Off the Hook; unfortunately, occasionally staff will remove the items after an hour. It is sad that some patrons do not like to follow the rule as everyone should have opportunity to relax by the pool. Jorge, pool and bar manager informed me that towel/reservations is a work in progress. The Wyndham front line staff including management are welcoming (Alexandro) and are willing to help out with reasonable requests. The food at the resort are superb. The buffet have variety so one never gets bored of having the same food though I can never get enough of taco chips/salsa/habanero. Thanks to Eduardo and Hector for introducing me to the lovely hot sauces. Sebastian, thank you for remembering my pot of decaf coffee with hot leche (milk) in the morning. Suggestions: please reinstate small bills for exchanging for large bills and bring back my popcorn. "

"I loved my stay! The staff was amazing and ensured the property was clean and secure. I would definitely go back. I didn’t want to leave. "

"The experience was excellent. "

"Second time staying at Grand Hayatt Playa del Carmen. Great hotel right on the beach. Pools are amazing and refreshing. Staff 5 stars. Love the location near downtown Playa where there are many restaurant options."

"Excellent hotel in excellent location. The lobby personnel is very nice, the hotel and the room is very clean with everything you would need. There’s a garage underneath the hotel with elevator access. All equipment seems new and good quality in the room. The hotel is a few minutes walking distance from the 5th ave. The walmart is next door. Similarly the town hall is around the corner with lots of activities at night. I wouldn’t want to stay in a different place in my future visits to Playa. In fact I liked it so much that I extended my stay. I would highly recommend this hotel to other travelers."

"It was a great Hotel Staff were all amazing. Food was pretty good Roof top patio was AMAZING FOOD!! And lots of fun We met some wonderful people! It is loud with the music on the rooftop patio but the younger people love it! Definitely recommend "