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Serenity Hotel Boutique

4.0 star property
4-star hotel near Quinta Avenida

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Photo gallery for Serenity Hotel Boutique

Outdoor pool, pool umbrellas, sun loungers
Premium bedding, in-room safe, laptop workspace, blackout drapes
Serenity Penthouse | Living room | LCD TV, iPod dock
Combined shower/tub, free toiletries, hair dryer, towels
Serenity Penthouse | Room amenity
Reviews
9.2

Wonderful

Popular amenities

  • Pet friendlyPet friendlyPet friendly
  • Breakfast included
  • Pool
  • Parking availableParking availableParking available
  • LaundryLaundryLaundry
  • RestaurantRestaurantRestaurant

Explore the area

Map
Avenida 10 con Avenida 40, Playa del Carmen, QROO, 77720
  • Popular LocationQuinta Avenida6 min walk
  • Popular LocationMamitas Beach6 min walk
  • Popular LocationPlaya del Carmen Main Beach7 min walk
  • AirportCancun, Quintana Roo (CUN-Cancun Intl.)48 min drive

Room options

View all photos for Grand Junior Suite

LCD TV, iPod dock

Grand Junior Suite

10/10 Exceptional
  • 829 sq ft
  • City view
  • Sleeps 4
  • 1 King Bed and 1 Large Twin Sofa Bed

View all photos for Serenity Penthouse

Serenity Penthouse | Living room | LCD TV, iPod dock

Serenity Penthouse

  • 4521 sq ft
  • City view
  • Sleeps 4
  • 2 King Beds

View all photos for Deluxe Suite

View from room

Deluxe Suite

10/10 Exceptional
  • 269 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for One Bedroom Suite

One Bedroom Suite | Living area | LCD TV, iPod dock

One Bedroom Suite

10/10 Exceptional
  • 603 sq ft
  • City view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for One Bedroom Corner Suite

Premium bedding, in-room safe, laptop workspace, blackout drapes

One Bedroom Corner Suite

10/10 Exceptional
  • 689 sq ft
  • City view
  • Sleeps 4
  • 1 King Bed and 1 Large Twin Sofa Bed

View all photos for One Bedroom Double Suite

Premium bedding, in-room safe, laptop workspace, blackout drapes

One Bedroom Double Suite

10/10 Exceptional
  • 431 sq ft
  • City view
  • Sleeps 3
  • 2 Twin Beds and 1 Double Sofa Bed

View all photos for Two Bedroom Grand Suite

Balcony view

Two Bedroom Grand Suite

  • 1098 sq ft
  • City view
  • Sleeps 5
  • 2 King Beds and 1 Double Sofa Bed

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The price is $60
per night
$86 total
includes taxes & fees
Jun 12 - Jun 13
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About the neighborhood

Playa del Carmen

Downtown Playa del Carmen stay.Within a 10-minute walk of this Downtown Playa del Carmen hotel, you'll find Quinta Avenida and Mamitas Beach. Also, Playa del Carmen Main Beach is within half a mile (1 km) and Playa del Carmen Maritime Terminal is within 2 miles (3 km).

What's nearby

  • Quinta Avenida - 6 min walk
  • Mamitas Beach - 6 min walk
  • Playa del Carmen Main Beach - 7 min walk
  • Playa del Carmen Maritime Terminal - 4 min drive
  • Gran Coyote Golf - 5 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 48 min drive

Restaurants

  • Colectivo Mexicano Cervecero - 2 min walk
  • The BIO & Natural way, 5ta Av. - 2 min walk
  • Las Hijas de la Tostada - 3 min walk
  • Panificacion Castillo - 1 min walk
  • Pescaderia y Cockteleria el Pirata - 1 min walk

About this property

Serenity Hotel Boutique

4-star hotel near Quinta Avenida
Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Free breakfast is served daily. WiFi is available in public spaces for a fee.

An outdoor pool, a rooftop terrace, and multilingual staff are also featured at Serenity Hotel Boutique. An airport shuttle (available 24 hours) is available for a fee. Parking is available for a fee.

Smoking is allowed in designated areas at this 4-star Playa del Carmen hotel.

  • 30 guestrooms or units
  • English breakfast (free)
  • Deli
  • Terrace on the roof
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Elevator
  • Smoking in designated areas
  • Bar or lounge
  • Bar by the pool
  • Dining venue
Serenity Hotel Boutique offers 30 air-conditioned accommodations with iPod docking stations and safes. Beds feature premium bedding. A pillow menu is available. LCD televisions come with digital channels.

Bathrooms include shower/tub combinations and complimentary toiletries. In-room wireless Internet access (speed: 50+ Mbps) is available for a surcharge. Additionally, rooms include complimentary bottled water and irons/ironing boards. Housekeeping is offered daily and hair dryers can be requested.

Languages

English, French, German, Spanish

Property amenities

Family friendly

  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Internet

  • Available in all rooms: WiFi (USD 5 per night)
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: WiFi (USD 5 per night)

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Self parking on site (USD 15 per night)
  • Valet parking on site (USD 15 per night)

Food and drink

  • Free English breakfast available daily 7:00 AM to 10:00 AM
  • A bar/lounge
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Things to do

  • Outdoor pool

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

Room amenities

Entertainment

  • iPod dock
  • LCD TV with digital channels

Bedroom

  • Blackout drapes
  • Pillow menu
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels

Food and drink

  • Free bottled water
  • Limited room service
  • Paper towels

More

  • Air conditioning
  • Electrical adapters
  • Fan
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets: USD 15 per pet, per night
  • Only dogs are allowed
  • Maximum 1 (weight limit: 33 lbs per pet)
  • Pets cannot be left unattended
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 100 per stay
  • A tax is imposed by the city: USD 1.96 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for in-room wireless internet: USD 5 per night (rates may vary)
  • Fee for wireless internet in public areas: USD 5 per night (rates may vary)
  • Airport shuttle fee: USD 75 per vehicle (one-way, maximum occupancy 4)
  • Airport shuttle fee per child: USD 140 (roundtrip), (from 3 to 11 years old)
  • Self parking fee: USD 15 per night
  • Valet parking fee: USD 15 per night
  • Pet fee: USD 15 per pet, per night
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, debit cards, and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. Cashless payment methods are available for all transactions. Contactless check-out is available.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Serenity Hotel Boutique Hotel
Serenity Hotel Boutique Playa del Carmen
Serenity Hotel Boutique Hotel Playa del Carmen

Frequently asked questions

How close is Serenity Hotel Boutique to the airport?

Serenity Hotel Boutique is 22 mi (270-min drive) away from the Cozumel Intl. Airport (CZM) airport, the closest popular airport to the property.

How much does it cost to stay at Serenity Hotel Boutique?

As of May 29, 2024, prices found for a 1-night stay for 2 adults at Serenity Hotel Boutique on Jun 13, 2024 start from $82.4, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Serenity Hotel Boutique have an airport shuttle?

Serenity Hotel Boutique offers an airport shuttle 24 hours a day, on request, for a charge of USD 75 per vehicle, one-way.

How close is Serenity Hotel Boutique to the beach?

This hotel is a short 6-minute walk from Mamitas Beach and 7-minute walk from Playa del Carmen Main Beach. Don't forget your sunscreen!

Does Serenity Hotel Boutique offer free breakfast?

Serenity Hotel Boutique offers free English breakfast every day from 7:00 AM to 10:00 AM.

Is there a casino at Serenity Hotel Boutique?

No, there is no casino at this hotel, but Riviera Gran Casino (20-min walk) is nearby.

What time is check-in at Serenity Hotel Boutique?

Check-in start time: 3:00 PM; Check-in end time: midnight.

Is there free parking at Serenity Hotel Boutique?

Free parking is not available at this hotel. Self parking is available for USD 15 per night, and valet parking for USD 15 per night.

Does Serenity Hotel Boutique have a pool?

Serenity Hotel Boutique features an outdoor pool. Pool access starts at 8:00 AM.

Does Serenity Hotel Boutique have a restaurant?

Yes, there is a restaurant on site.

Does Serenity Hotel Boutique have a spa?

There are no spa services available at this hotel.

How close is Serenity Hotel Boutique to downtown Playa del Carmen?

Serenity Hotel Boutique is 0.7 mi away from Playa del Carmen.

Serenity Hotel Boutique Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 225 out of 327 reviews" "
Rating 8 - Good. 68 out of 327 reviews" "
Rating 6 - Okay. 19 out of 327 reviews" "
Rating 4 - Poor. 7 out of 327 reviews" "
Rating 2 - Terrible. 8 out of 327 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

8.6/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Jackie

Liked: Cleanliness, staff & service, property conditions & facilities
The people were super friendly and helpful., rooms were clean and adequate but a small refrigerator and a coffee pot in room would have been amazing. Also, the property would benefit from having an ice machine available to guests.
Stayed 8 nights in Feb 2024

10/10 Excellent

Brett

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked that the property was somewhat away from the noisy tourist areas but close enough to easily walk to the tourist areas when we wanted to. The beach was a short walk away as were several restaurants. A grocery store was a short walk (two blocks) away also. The room was very nice. The only drawback was that soundproofing between rooms was non existent. Our neighbours were quiet for the most part thank goodness but there were occasions when things got too noisy and patience was required.
Stayed 14 nights in Feb 2024

10/10 Excellent

Leroy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Serenity was the perfect base for our exploration of Playa del Carmen. It was an easy walk to anywhere we went. Being off the main boulevard it’s quiet at night. The staff were very friendly and made us feel welcome. Personally I found the mid-century modern design style quite appealing, but appreciated the upgrades in the kitchen. I would recommend this spot for an extended stay.
Stayed 6 nights in Feb 2024

8/10 Good

Robert

Stayed 3 nights in Feb 2024

10/10 Excellent

Randnesha

Liked: Cleanliness, amenities, property conditions & facilities
I loved the stay nothing bad to say
Stayed 2 nights in Jan 2024

6/10 Okay

Patrick

Liked: Cleanliness, property conditions & facilities, room comfort
Just a short get away
The property itself is good, good location just one block behind the 5th Ave, has a lot of eateries, restaurants, a 24 hours convenient store just on the corner, beaches are just 5-8 mins walk. Room is spacious and clean, however the water pressure a bit of low.Hard to get a good shower but that just me. Breakfast was…rather painful, service was very slow, most of time we were the only one there but it took forever to get attention. We actually have to clean our own table in order to have a clean place to sit down. Coffee/tea taste awful,and some food were cold, we had to send them back few times. Overall this stay was ok, hotel itself has potential to be better, but I think a good training on the staff won’t hurt.
Stayed 5 nights in Jan 2024

10/10 Excellent

William Joeseph

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooftop pool and deck. Breakfat. Staff was great
Stayed 3 nights in Nov 2023

8/10 Good

Sara

Liked: Cleanliness, room comfort
peaceful mid-range hotel
great location to get to know playa del carmen - very close to local places to eat and beach area that is not dominated by the big seafront party hotels. it’s about 1 mile from the bus station. service is great from most staff, just avoid the bar at the rooftop pool. the comp breakfast was lovely, just be sure to ask for all the options before ordering. pancakes, eggs, frijoles, orange juice were our faves!
Stayed 3 nights in Jan 2024

10/10 Excellent

Christopher Shaun

Liked: Cleanliness, staff & service, property conditions & facilities
It was very centrally located to everything that we needed.
Stayed 15 nights in Dec 2023

10/10 Excellent

Samuel

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2023