On the beach
A stay at this Downtown Playa del Carmen hotel places you steps from Playa del Carmen Main Beach and a 5-minute walk from Quinta Avenida. Mamitas Beach Club and Playa del Carmen Maritime Terminal are also within half a mile (1 km).
Private beach, outdoor pool
A private beach and an outdoor pool are featured at this boutique hotel. WiFi in public areas is free. A garden, dry cleaning, and luggage storage are also on offer.
Free WiFi, kitchenettes
The 39 soundproofed guestrooms offer free WiFi and espresso makers. Other amenities include kitchenettes, furnished balconies or patios, and flat-screen TVs with cable channels.
Oct 23, 2019 by Andrea
Thank you for your review! Kind regards
Jun 14, 2019 by Mariana
Dear guest. thank you for taking the time to write a review. About seaweed, we work hard daily to keep the beach as clean as possible . But now is getting better, We provide a live webcam on our website for guests to see the beach daily and be able to make a wise decision whether they choose Playa Del Carmen for their vacations, or another destination. We apologize for that situation. We really appreciate that you recommend us and we hope to welcome you back. Kind regards.
Jun 8, 2019 by Manager
Thank you for leaving your comments. Feedback from our guests allows us to better our service and facilities. We are very shocked that you found mold in the room and common areas, as we treat it very frequently. We will bring this to management. We are also pleased to say that the city cleaned our beach today and it looks much better. There is no more bad smell and the seaweed is practically gone. We hope you choose to stay with us in the future, in a better season when the beach is clear!
Jan 22, 2019 by Julia
Thank you for your preference! Thank you for pointing out the spaciousness of our rooms and our accommodating staff. We appreciate your comments!
Jan 22, 2019 by Vitaly
Thank you very much. Enjoy
Dec 4, 2018 by Carmen - Playa Palms Beach Hotel
Dear Guest, Thank you for staying with us and leaving your nice comments. We will check that equipment, it is important for us to guarantee a great rest to all our guests. Best regards,
Sep 19, 2018 by Helge Sturesson, General Manager Playa Palms Beach
Dear Francoise, Thank you for sharing your review. It is only through feedback such as yours that we are able to maintain and improve upon the service we provide to our guests. Please accept our apology for the situation on your room and with the towels. We wished you would have reached out to us, so we could have reacted immediately. Please note that towels service is subject to availability and during summer high season this could happen, however it is not common and we are happy to be able to provide the service to the majority of our guests. Please let me clarify that we don't advertise parking since is a service we can't provide. Regarding the size of the pool, we are aware that our pictures show what we have, we apologize we didn't fulfill your expectations. Kind regards,
Mar 19, 2018 by Helge
Dear Monica, Thank you for taking a moment to review your recent stay with us. We are glad your enjoyed the attentive service of our staff and having breakfast served on your terrace every morning. We sincerely apologize for the condition of our beach at the moment of your stay. We understand how disappointing this is. However, it is not a reflection of the beach throughout the whole year. The seaweed washed up only at certain times of the year, and usually only during a couple days or weeks maybe. The amount of seaweed is already decreasing and we are positive that soon it will be gone again. We also want to apologize if the water in our pool was too cold. Since during most months of the year it gets very hot in Playa del Carmen, the water gets heated enough by the sun. We will consider to implement a solution for the other weeks. It was a pleasure having you stay with us and we hope to welcome you back soon! Kind regards, Helge Sturesson General Manager Playa Palms Beach Hotel
Feb 22, 2016 by Désirée
thank you for taking the time to review Hotel Playa Palms. We are glad to read that you enjoyed our location directly at the beach. Being located also in the very center of Playa del Carmen comes with pros and cons, one of the downsides being the noise from the nearby bars and nightclubs. This is why we invested a lot of effort into soundproofing not only our rooms, but also the hotel entrance, and have since received many compliments that our rooms are to a large degree well soundproofed. However, we recognize that for light sleepers the street side units may be a bit noisy, and we are working on resolving that too. Kind regards from Playa del Carmen, Désirée Front Desk & Social Media Hotel Playa Palms
The following facilities or services will be unavailable from July 1 2021 to January 1 2022 (dates subject to change):
Playa Palms Beach Hotel offers its guests a private beach and an outdoor pool. Public spaces have free WiFi. An airport shuttle (available 24 hours) is available for a fee. The boutique Playa Palms Beach Hotel also features tour/ticket assistance, a garden, and concierge services. Smoking is allowed in designated areas at this 4-star Playa del Carmen hotel.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Playa Palms Beach Hotel offers 39 air-conditioned accommodations with laptop-compatible safes and espresso makers. Rooms open to furnished balconies or patios. Beds feature premium bedding. Accommodations at this 4-star hotel have kitchenettes with refrigerators, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include showers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. 32-inch flat-screen televisions come with cable channels. Additionally, rooms include complimentary bottled water and ceiling fans. Housekeeping is offered daily and irons/ironing boards can be requested.
For a fee, guests can enjoy continental breakfast on weekdays from 7:00 AM to 11:00 AM and on weekends from 7:00 AM to 11:00 AM.
Recreational amenities at the hotel include a private beach and an outdoor pool.
The recreational activities listed below are available either on site or nearby; fees may apply.
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
Front desk staff will greet guests on arrival.
Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
No onsite parking is available
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts Visa, Mastercard, Eurocard, debit cards, and cash
Safety features at this property include a smoke detector and a security system
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
No onsite parking is available. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, Eurocard, debit cards, and cash. For guests' safety, the property includes a smoke detector and a security system in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer. Contactless check-out is available.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.