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"couldn't use the beach because the seaweed problems that Playa del Carmen is having " More

By a verified traveler on Fri 14 Jun 2019

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Hotel Description

4-star beachfront hotel near Playa del Carmen Main Beach

On the beach

A stay at this Downtown Playa del Carmen hotel places you steps from Playa del Carmen Main Beach and a 5-minute walk from Quinta Avenida. Mamitas Beach Club and Playa del Carmen Maritime Terminal are also within half a mile (1 km).

Private beach, outdoor pool

A private beach and an outdoor pool are featured at this boutique hotel. WiFi in public areas is free. A garden, dry cleaning, and luggage storage are also on offer.

Free WiFi, kitchenettes

The 39 soundproofed guestrooms offer free WiFi and espresso makers. Other amenities include kitchenettes, furnished balconies or patios, and flat-screen TVs with cable channels.

Studio, 1 Queen Bed, Garden View

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
$85* Per night/room Nov 2 - Nov 3

Studio, Partial Ocean View

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Penthouse

Bed Count 1 Twin Bed Maximum Occupancy 3 Max

Ocean Front Studio

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Apartment, 1 Bedroom, Partial Sea View

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Family Room

Bed Count 1 King Bed Maximum Occupancy 6 Max

Playa Palms Beach Hotel ratings based on 11 Verified Reviews

Review Summary
3.8 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Playa Palms Beach Hotel

Everyone (10) Couples (1)
5 out of 5

Posted by on Oct 22, 2019

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Comment from Hotel Management

Oct 23, 2019 by Andrea

Thank you for your review! Kind regards

4 out of 5
couldn't use the beach because the seaweed problems that Playa del Carmen is having

Posted by on Jun 14, 2019

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Comment from Hotel Management

Jun 14, 2019 by Mariana

Dear guest. thank you for taking the time to write a review. About seaweed, we work hard daily to keep the beach as clean as possible . But now is getting better, We provide a live webcam on our website for guests to see the beach daily and be able to make a wise decision whether they choose Playa Del Carmen for their vacations, or another destination. We apologize for that situation. We really appreciate that you recommend us and we hope to welcome you back. Kind regards.

3 out of 5
Relatively cheap, on the beach. A bit run down, had some mold in the shower and in a few spots on the property. Glad I didn't pay for an ocean front room, as the entire area is overrun with seaweed and smells like garbage. Would have been nice to know that ahead of time 🤔😲☹️

Posted by on Jun 6, 2019

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Comment from Hotel Management

Jun 8, 2019 by Manager

Thank you for leaving your comments. Feedback from our guests allows us to better our service and facilities. We are very shocked that you found mold in the room and common areas, as we treat it very frequently. We will bring this to management. We are also pleased to say that the city cleaned our beach today and it looks much better. There is no more bad smell and the seaweed is practically gone. We hope you choose to stay with us in the future, in a better season when the beach is clear!

5 out of 5
We had a wonderful experience; hotel is just the right size for us. The room was spacious, clean with kitchenette and plenty of drinking water. Staff always available and very accommodating. Continental breakfast perfect to start the day. I highly recommend for a quiet and restful experience.

Posted by on Jan 22, 2019

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Comment from Hotel Management

Jan 22, 2019 by Julia

Thank you for your preference! Thank you for pointing out the spaciousness of our rooms and our accommodating staff. We appreciate your comments!

5 out of 5
Beautiful setting. Helpful and friendly staff. Close to city center. We had a great time!

Posted by on Jan 4, 2019

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Comment from Hotel Management

Jan 22, 2019 by Vitaly

Thank you very much. Enjoy

4 out of 5
Very nice little boutique hotel. Wonderful staff. Very clean rooms. Breakfast could be better, it's a bit generic. Air conditioning is very noisy... and this could be fixed for a more comfortable stay...

Posted by on Nov 30, 2018

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Comment from Hotel Management

Dec 4, 2018 by Carmen - Playa Palms Beach Hotel

Dear Guest, Thank you for staying with us and leaving your nice comments. We will check that equipment, it is important for us to guarantee a great rest to all our guests. Best regards,

1 out of 5

Photos not like hotel

Pros: nothing
Cons: allot
When I arrived it took over 30 minutes to check in. Hotel has no parking available. While I was waiting some guests asked for additional towels and was told that there was nothing available til the next day. Once I got into the room it had a overwhelming smell of pinesole and the room was so small. The pool is beyond small as well. I ended up staying across the way at the Taj wayyyy better experience.

Posted by , from Colorado on Sep 3, 2018

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Comment from Hotel Management

Sep 19, 2018 by Helge Sturesson, General Manager Playa Palms Beach

Dear Francoise, Thank you for sharing your review. It is only through feedback such as yours that we are able to maintain and improve upon the service we provide to our guests. Please accept our apology for the situation on your room and with the towels. We wished you would have reached out to us, so we could have reacted immediately. Please note that towels service is subject to availability and during summer high season this could happen, however it is not common and we are happy to be able to provide the service to the majority of our guests. Please let me clarify that we don't advertise parking since is a service we can't provide. Regarding the size of the pool, we are aware that our pictures show what we have, we apologize we didn't fulfill your expectations. Kind regards,

4 out of 5

Cute little Boutique Hotel on the beach

Lovely little place with a very helpful and friendly staff. Breakfast served on your own patio each morning is a nice touch. The drawback is the beach is covered with fishing boats & stinky seaweed so no swimming or even sunbathing, the smell is unbearable. The pool is very small and ice cold. We had to rent a van to Tulum for beach action.

Posted by , from Minnesota on Mar 15, 2018

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Comment from Hotel Management

Mar 19, 2018 by Helge

Dear Monica, Thank you for taking a moment to review your recent stay with us. We are glad your enjoyed the attentive service of our staff and having breakfast served on your terrace every morning. We sincerely apologize for the condition of our beach at the moment of your stay. We understand how disappointing this is. However, it is not a reflection of the beach throughout the whole year. The seaweed washed up only at certain times of the year, and usually only during a couple days or weeks maybe. The amount of seaweed is already decreasing and we are positive that soon it will be gone again. We also want to apologize if the water in our pool was too cold. Since during most months of the year it gets very hot in Playa del Carmen, the water gets heated enough by the sun. We will consider to implement a solution for the other weeks. It was a pleasure having you stay with us and we hope to welcome you back soon! Kind regards, Helge Sturesson General Manager Playa Palms Beach Hotel

3 out of 5

It mine as well be part of the nightclub

Pros: The location to the beach
Beware it is located 1 hotel away from the entire nightclub life of Playa the clubs do not open until 10 pm and do not close until 5 am. The music kept going on Friday until 7 am Saturday morning. Was not able to sleep at all .... BRUTAL!!!!

Posted by on Jan 31, 2016

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Comment from Hotel Management

Feb 22, 2016 by Désirée

thank you for taking the time to review Hotel Playa Palms. We are glad to read that you enjoyed our location directly at the beach. Being located also in the very center of Playa del Carmen comes with pros and cons, one of the downsides being the noise from the nearby bars and nightclubs. This is why we invested a lot of effort into soundproofing not only our rooms, but also the hotel entrance, and have since received many compliments that our rooms are to a large degree well soundproofed. However, we recognize that for light sleepers the street side units may be a bit noisy, and we are working on resolving that too. Kind regards from Playa del Carmen, Désirée Front Desk & Social Media Hotel Playa Palms

4 out of 5

Charming hotel, excellent staff!

Pros: The charming style, the updated rooms, excellent showers, comfortable furnishings, the wonderful staff.
Cons: Fishing boats on the hotel's beach prevent easy access to swimming.
Location: Playa-great night life and dining; Tulum-Mayan ruins Xel-ha-snorkeling, dolphins Xcaret-snorkel, dolphins, wildlife, rivers, caves, beach,
The staff had prepared decorative swans, rose petal hearts, and a sweet note in our room for our honeymoon stay. The hotel was very clean and welcoming and the staff was professional.

Posted by on Jun 22, 2015

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Renovations + Closures

The following facilities or services will be unavailable from July 1 2021 to January 1 2022 (dates subject to change):

  • Dining venue(s)
  • Fitness facilities

Property Features

Playa Palms Beach Hotel offers its guests a private beach and an outdoor pool. Public spaces have free WiFi. An airport shuttle (available 24 hours) is available for a fee. The boutique Playa Palms Beach Hotel also features tour/ticket assistance, a garden, and concierge services. Smoking is allowed in designated areas at this 4-star Playa del Carmen hotel.

  • 39 guestrooms or units
  • 3 levels
  • 2 buildings
  • Built in 1997
  • Towels for the beach
  • Umbrellas for the beach
  • Umbrellas for the pool
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Garden
  • Smoking in designated areas

Family Friendly Amenities

  • Family property
  • On private beach
  • Outdoor pool
  • Free WiFi
  • Soundproofed rooms
  • Kitchenette
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Transport

  • Property shuttles: Airport shuttle

Room Amenities

Playa Palms Beach Hotel offers 39 air-conditioned accommodations with laptop-compatible safes and espresso makers. Rooms open to furnished balconies or patios. Beds feature premium bedding. Accommodations at this 4-star hotel have kitchenettes with refrigerators, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include showers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. 32-inch flat-screen televisions come with cable channels. Additionally, rooms include complimentary bottled water and ceiling fans. Housekeeping is offered daily and irons/ironing boards can be requested.

  • In-room kitchenette
  • Private balcony or patio (furnished)
  • Flat-screen television
  • Cable channels
  • Refrigerator
  • Microwave
  • Stove
  • Espresso maker
  • Kitchenware
  • Luxury bedding
  • Shower
  • Housekeeping (daily)
  • Hair dryer
  • Laptop safe
  • Toiletries (free)
  • Iron and ironing board available
  • Blackout drapes
  • Sound-insulated rooms
  • Air conditioning
  • Ceiling fan

Food & Drink

For a fee, guests can enjoy continental breakfast on weekdays from 7:00 AM to 11:00 AM and on weekends from 7:00 AM to 11:00 AM.

Nearby Activities

Recreational amenities at the hotel include a private beach and an outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Bicycle rentals nearby
  • Water skiing nearby
  • Snorkeling nearby
  • Surfing/boogie boarding nearby
  • Golf lessons available nearby
  • Kayaking nearby
  • Windsurfing nearby
  • Scuba diving nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Upper floors accessible by stairs only

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at noon
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets and service animals are not allowed at Playa Palms Beach Hotel

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

No onsite parking is available

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts Visa, Mastercard, Eurocard, debit cards, and cash

Safety features at this property include a smoke detector and a security system

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

No onsite parking is available. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, Eurocard, debit cards, and cash. For guests' safety, the property includes a smoke detector and a security system in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer. Contactless check-out is available.

  • One child stays free
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Security system
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • No elevators
  • Property confirms they are implementing enhanced cleaning measures
  • Service animals not allowed
  • Individually-wrapped food options are not available
  • Debit cards
  • No gap period between guest stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: USD 5 for adults and USD 5 for children (approximately)
  • Airport shuttle fee: USD 79.00 per vehicle (one-way)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hotel Playa Beach
  • Palms Boutique
  • Palms Boutique Beach
  • Palms Boutique Beach Hotel
  • Playa Beach Hotel
  • Playa Palms Boutique Beach
  • Playa Palms Boutique Beach Hotel
  • Playa Palms Beach Hotel Playa del Carmen
  • Playa Palms Beach Playa del Carmen
  • Playa Palms Beach
  • Playa Palms Beach Hotel Riviera Maya/Playa Del Carmen Mexico
  • Playa Palms Beach Hotel Del Carmen
  • Playa Palms Beach Hotel Hotel
  • Playa Palms Beach Hotel Playa del Carmen
  • Playa Palms Beach Hotel Hotel Playa del Carmen

You should know

  • Playa Palms Beach Hotel offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel.
  • Pets and service animals are not allowed on site.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.