Customer service was good. However, that is the only positive about this place. This " hotel" and I use the word hotel very loosely, is DESPERATELY in need of major upgrades. The door to the bathroom was so old, they only provided one little half roll of toilet tissue( mind you, its three people in the room) and you had to keep calling to get more. Needed more towels and the room service feature was non existent. I booked a non smoking room but it definitely smelled of cigarette smoke ( very old cigarette smoke). Had a very unpleasant odor.
The lobby was dirty and old, the mattress had horrible yellow old stains on it( i dont even want to think what it could be). The complimentary breakfast was a joke, they only had cereal and coffee. Overall, i would not stay here again nor would I recommend this to anyone. Spend a little more for your stay and go somewhere a little bit nicer.