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"We have a service dog and were told we'd be on the first floor. Well, the "first floor" is NOT ground level so why did it matter that we had to stay ... " More

By a verified traveler on Wed 24 Aug 2022

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Hotel Description

Hotel perfectly located for exploring Hilton Head Island

Oceanside stay

With a stay at this South Forest Beach hotel, you'll be close to Coligny Plaza and Coligny Theater. Also nearby are The Sandbox and Sea Pines Forest Preserve.

Renovated in 2016

This hotel features an outdoor pool and a 24-hour gym. Traveling on business? Take advantage of the 3 conference rooms, as well as the 24-hour business center and free WiFi in public areas. A free beach shuttle is offered as well.

Standard Room, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 4 Max
$131* Per night/room Oct 27 - Oct 28

Standard Room, 1 King Bed, Accessible (Mobility Roll-In Shower)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 1 King Bed (Walk-In Shower)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Standard Room, 1 King Bed, Pool View (Walk-In Shower)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Standard Room, 2 Queen Beds, Pool View

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Standard Room, 2 Queen Beds, Accessible (Communication, Accessible Tub)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Holiday Inn Express Hilton Head Island, an IHG Hotel ratings based on 41 Verified Reviews

Review Summary
4.0 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Holiday Inn Express Hilton Head Island, an IHG Hotel

Everyone (19) Couples (5) Family (15)
4 out of 5
We have a service dog and were told we'd be on the first floor. Well, the "first floor" is NOT ground level so why did it matter that we had to stay on the first floor when we had to use the elevator anyhow? Also the entire stay, only one elevator was working. We had to wait so long just to get to the first floor most times. The staircase is located outside of the building so when it was raining, we got wet walking to our car.

Posted by , from HUNTERSVILLE on Aug 24, 2022

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1 out of 5
Good Afternoon Kyle, Per our conversation I am writing to describe what happened when my fiancé Royal Newman and I checked into your hotel last week. While checking into the room I realized it did not have a balcony. Travelocity describes the rooms as having balconies, and I have stayed at this property before and did not even realize no balcony was a possibility. I called the front desk (since it is at a different location) to see if we could switch. I was told by Shawntrel (pardon any errors as I never saw her in person and was unable to see her nametag) that Travelocity lies and puts whatever they want on their website, and you have no control over it. I explained that this made no sense to me, and I was then asked to hold. I was put on hold for close to an hour. While on hold I was not able to disconnect from the rooms phone line at any point to make ANY outgoing calls (including maintenance, housekeeping, and 911) which made me feel unsafe. I tried calling the front desk by my cell phone and have pages and pages of call logs that were unanswered. Finally near the hour mark a new woman answered the phone whose name I did not get. She said she worked in a different department but came over to see what was wrong because the phone kept ringing. She was able to help me within minutes. This was a very simple matter of switching us to one of the many available rooms with balconies. She offered to send maintenance to look at the phone because (not knowing the situation) wa

Posted by , from HOLLYWOOD on Jul 13, 2022

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2 out of 5
There was a very long wait to check in. Clerk almost charged my credit card for the stay that I had prepaid through Travelocity. I called to have the dirty linens changed which never happened had to wait 2 days for fresh towels. One elevator was broken the whole week.

Posted by on Jun 22, 2022

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Comment from Hotel Management

Jul 10, 2022 by Sonia S. King, Front Desk Supervisor

We are so sorry for any inconveniences you experienced while here with us. Thank you so much for your feedback, we really appreciate it.

5 out of 5
Everyone

Posted by , from Spring Brook Township on May 25, 2022

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Comment from Hotel Management

Jul 10, 2022 by Sonia S. King, Front Desk Supervisor

Thank you so much for your feedback, we really appreciate it.

1 out of 5

Posted by on May 23, 2022

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2 out of 5
The hotel is close to the beach and several restaurants. However, our hotel room had mold in the bathroom, paper thin walls, and only one working elevator for 5 floors of guests. The hotel also advertises shuttle service - this is not the hotel’s service - it’s the island’s service. We were overall disappointed considering the price. $270 a night for essentially a bed and mold filled bathroom.

Posted by on May 16, 2022

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3 out of 5
I have mixed feelings on this property but still made the most of it and had a wonderful time! Pros: Great location and the front desk staff is great! Sonja was very friendly and helpful. Walkable area, shops, restaurants, park, beach all close by. Pet friendly. Cons: The building is outdated. Elevators were down with 1 working occasionally, being on the 5th floor that was inconvenient. It was like that the entire week. It’s the ideal place for a budget minded family with young kids. A nice park right next door with wonderful playground equipment for non beach days, a deck near the pool with some outdoor lawn games (cornhole, connect 4, checkers). If you’re looking for some place quiet, you don’t have kids, or your kids are teenagers this may not be what you’re looking for. I was awoken early every morning by littles screaming, crying, or something in between. Overall it was fine. It may help to manage expectations going in. It’s a hotel that you sleep at, maybe sit on the balcony and read in the morning, spend an hour or 2 by the pool, or leave for the day. It’s not a resort where you’ll spend the day at the pool relaxing.

Posted by , from South Bend on Apr 10, 2022

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5 out of 5
May be a place to come back and visit.

Posted by on Dec 6, 2021

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Comment from Hotel Management

Dec 7, 2021 by Sonia King, Front Desk Supervisor

Hi Harvey, Thank you so much for your feedback, we really appreciate it. We are delighted you enjoyed your stay and look forward to seeing you again soon.

5 out of 5
Great as always

Posted by on Nov 13, 2021

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Comment from Hotel Management

Nov 15, 2021 by Sonia King, Front Desk Supervisor

Hi Nicholas, Thank you so much for your feedback, we really appreciate it. We are delighted you enjoyed your stay and look forward to seeing you again soon.

5 out of 5
This Holiday Inn Express location was clean and convenient. Employees were friendly and helpful. The breakfast bar was much better than I expected!

Posted by on Nov 7, 2021

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Comment from Hotel Management

Nov 10, 2021 by Sonia King, Front Desk Supervisor

Thank you so much for your feedback, we really appreciate it. We are delighted you enjoyed your stay with us and look forward to seeing you again soon.

About the Holiday Inn Express Hilton Head Island, an IHG Hotel

Location 2 Tanglewood Drive, Hilton Head Island, SC 29928-6244

Property Features

Holiday Inn Express Hilton Head Island, an IHG Hotel offers its guests an outdoor pool and a 24-hour fitness center. There's a snack bar/deli on site. There's an onsite 24-hour business center. A computer station is on site, and both WiFi and wired Internet are free in public spaces. Event space at this hotel measures 960 square feet (89 square meters) and includes conference space. A terrace, tour/ticket assistance, and barbecue grills are also featured at the business-friendly Holiday Inn Express Hilton Head Island, an IHG Hotel. A complete renovation of Holiday Inn Express Hilton Head Island, an IHG Hotel was completed in January 2016. This Hilton Head Island hotel is smoke free.

  • 153 guestrooms or units
  • 5 levels
  • 2 buildings
  • 960 sq ft of conference space
  • 89 sq m of conference space
  • Deli
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business center (24 hours)
  • Conference space
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Terrace
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • Gift shop
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 1
  • Free WiFi
  • Snack bar/deli
  • Laundry facilities
  • Refrigerator
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi , Free wired internet

Parking

RV, bus, truck parking

Transport

  • Property shuttles: Free beach shuttle

Room Amenities

Holiday Inn Express Hilton Head Island, an IHG Hotel offers 153 accommodations with safes and complimentary newspapers. Pillowtop beds feature premium bedding. LCD televisions come with premium cable channels. Refrigerators, microwaves, and coffee/tea makers are provided. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • Pillowtop beds
  • LCD television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Luxury bedding
  • Shower and tub combination
  • Cribs (free)
  • Rollaway beds (free)
  • Housekeeping (daily)
  • Newspapers (free)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Nearby Activities

Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness center.

Children under 12 years old are not allowed in the swimming pool or fitness facility without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Snorkeling nearby
  • Parasailing nearby
  • Hiking/biking trails on site
  • Surfing/bodyboarding nearby
  • Health or beauty spa nearby
  • Horse riding nearby
  • Bicycle rentals nearby
  • Ecotours nearby
  • Boat tours nearby
  • Kayaking nearby
  • Sailing nearby
  • Scuba diving nearby
  • Scooter/moped rentals nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Accessible bathroom
  • Roll-in shower
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 4 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 21

Special check-in instructions:

To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation. If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

To arrange for check-in, guests must contact the property in advance of arrival using the information on the booking confirmation. Guests arriving after midnight must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 17 years old and younger stay free when using existing bedding.
  • Free rollaway/extra beds!
  • Free cribs (infant beds)!

Pet Policy

  • Pets: USD 50 per pet, per night
  • An off-leash area, pet-sitting services, and pet grooming services are available
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Guests must contact this property in advance to reserve cribs/infant beds, rollaway/extra beds, and sofa beds

This property accepts credit cards; cash is not accepted

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit

Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. Guests must contact this property in advance to reserve cribs/infant beds, rollaway/extra beds, and sofa beds. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Carte Blanche. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer. Individually-wrapped food options are available for breakfast. Each guestroom is kept vacant for a minimum of 24 hours between bookings. This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Staff temperature checks are conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Contactless check-out is not available
  • Staff wears personal protective equipment
  • Security system
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Debit cards not accepted
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Children stay free - maximum age 17
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Carbon monoxide detector
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Individually-wrapped food options are available
  • Children stay free
  • Individually-wrapped food options are available for breakfast
  • Number of children who can stay free - 2
  • Gap period enforced between guest stays - 24 hours

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 25.00 per stay
  • Resort fee (April 01 - October 31): USD 21.00 per accommodation, per night

The resort fee includes:

  • Breakfast
  • Pool access
  • Shuttle service
  • Business center/computer access
  • Internet access
  • Newspaper
  • In-room safe
  • In-room coffee
  • Self parking
  • Parking
  • Laundry facilities
  • Housekeeping

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 50 per pet, per night
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability, amount varies)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Comfort Inn Forest Hotel South Beach
  • Comfort Inn South Beach
  • Holiday Inn Express Hilton Head Island Hotel
  • Quality Inn South Forest Beach Hilton Head Island
  • Quality South Forest Beach Hilton Head Island
  • Quality South Forest Beach

You should know

  • Up to 2 children 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.