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Emeline

4-star property
181 Church St, Charleston, SC 1-855-201-7819
4.3 out of 5
Excellent!
See all 24 travelocity Reviews

"Convenient to walk around historic district. Rooms need to be updated. Amenities lacking, NO coffee maker or ironing board in room. No bottled water ... " More

By a verified traveler on Sun 25 Jun 2023

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Hotel Description

4-star award-winning hotel near Port of Charleston Cruise Terminal

Charleston Historic District stay

A stay at this Charleston Historic District hotel places you steps from Charleston City Market and within a 10-minute walk of Port of Charleston Cruise Terminal. College of Charleston and Rainbow Market Shopping Center are also within half a mile (1 km).

Renovated in 2020

This hotel features a restaurant, a gym, and a bar/lounge. Traveling on business? Take advantage of the free WiFi in public areas, laundry service, and valet parking. A coffee shop, a garden, and a communal living room are also on offer.

Atelier Select King

Bed Count 1 King Bed Maximum Occupancy 2 Max
$288* Per night/room Oct 29 - Oct 30

Travelers One Bedroom Suite - One King

Bed Count 1 King Bed Maximum Occupancy 3 Max

Collective Premier Two Bedroom Suite

Bed Count 2 King Beds Maximum Occupancy 6 Max

Artist's Premier King - Accessible

Bed Count 1 King Bed Maximum Occupancy 2 Max

Collector's Premier One Bedroom Suite - Accessible

Bed Count 1 King Bed Maximum Occupancy 4 Max

Socialite Premier Two King

Bed Count 2 King Beds Maximum Occupancy 4 Max

Emeline ratings based on 24 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Emeline

Everyone (11) Couples (8) Family (4)
5 out of 5

Posted by on Aug 20, 2023

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Comment from Hotel Management

Sep 11, 2023 by Rachael, Director of operations

Jonnie, thank you for staying with us and thank you for your feedback. We are so glad to hear you enjoyed your time with us! We look forward to servicing you again soon!

4 out of 5
Convenient to walk around historic district. Rooms need to be updated. Amenities lacking, NO coffee maker or ironing board in room. No bottled water in room. Basics!

Posted by on Jun 25, 2023

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Comment from Hotel Management

Jun 27, 2023 by Rachael Foxx, Director of Operations

Susan, thank you for your feedback. We offer complimentary coffee everyday in front of our restaurant. We are also in the process of updating our nooks on each floor with coffee makers. We have a steamer in our guests room and iron and iron boards upon request. We hope to be able to service you again soon.

3 out of 5
I was amazed that the room was dirty. There is a huge marble table in front of the couch and tv that was covered with water marks and stains and apparently not cleaned. We were on the third floor and it was unbelievably noisy. A light in the room kept flashing all night long and couldn’t be turned off. And there was no room service so we had to go down and order the food and bring it back to the room ourselves. And to add insult to injury THERE’S NO COFFEE!

Posted by on Jun 5, 2023

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Comment from Hotel Management

Jun 5, 2023 by Courtney

Thank you for this feedback, I am so sorry this was your experience at Emeline. I would love to get in contact with you today to further discuss and remedy your experience. I am truly sorry about the condition of your room, the noise, and the room service issues.

5 out of 5
The staff were very helpful holding bags, checking us in, where to go, what to do.

Posted by on May 23, 2023

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Comment from Hotel Management

May 30, 2023 by Rachael Foxx, Director of Operations

Colin,thank you for staying with us! We are glad to see you enjoyed your stay! We hope to be able to service you again soon!

5 out of 5
I like everyone that I talk to at the Hotel

Posted by on May 22, 2023

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Comment from Hotel Management

May 23, 2023 by Rachael Foxx, Director of Operations

Colin, thank you for staying with us! We are glad to hear you enjoyed your stay! We hope to be able to service you again soon!

5 out of 5

Posted by on May 12, 2023

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Comment from Hotel Management

Jun 5, 2023 by Rachael Foxx, Director of Operations

John, we are so glad to hear you enjoyed your stay! We hope to be able to service you again soon!

4 out of 5

Posted by on Apr 2, 2023

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Comment from Hotel Management

Apr 28, 2023 by Rachael Foxx, Director of Operations

Douglas, thank you for staying with us! We are glad you enjoyed your stay! We hope to service you again soon!

5 out of 5
Liked the property and staff

Posted by on Feb 25, 2023

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Comment from Hotel Management

Mar 1, 2023 by Guest Services Manager with Emeline

Hello! We are happy that you enjoyed your stay with us! Please come visit us again soon. Thank you for choosing Emeline. Regards,

5 out of 5
Got free upgrade to a suite!

Posted by , from SAVANNAH on Jan 28, 2023

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Comment from Hotel Management

Jan 30, 2023 by Guest Services Manager with Emeline

Hi John! Thank you for the review. Come see us again.

2 out of 5
Property location was good for tourists. Otherwise a disappointing place to stay. Service was poor from the start (valet not staffed upon arrival, no bell clerk, reception sent us to the wrong elevators (could not access our room from where they initially sent us), etc. Personnel just don't seem to care. Lobby and bar areas were nice enough, but the rest of the common areas were very worn and tired. Stained carpets, chipped paint, worn floors. Central location to use a coffee maker was odd and seemed cheap (didn't want to spend money on in-room coffeemakers). Room was similarly worn and reflected poor maintenance and "cheap" options. For example, bathroom had 6 different metal finishes, walls are painted a dark textured finish to hide flaws. Poor color choices make rooms very dark (black trim, dark walls). A "record player" in the room is just pretentious attempt to be hip and worse when it doesn't actually work as a record player. Lots more examples, but just poorly done overall. In light of service, really a 2 star hotel

Posted by , from Columbia on Dec 8, 2022

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Comment from Hotel Management

Jan 24, 2023 by Rachael Foxx, Director of Operations

Dear Robert, we are so sorry to hear about your stay with us. Feedback such as yours is important and will be shared with the appropriate team members. It is our hope that we will be able to service you again and give the a real Emeline experience you deserve.

About the Emeline

Location 181 Church St, Charleston, SC 29401-3122

Property Features

There's a restaurant on site, as well as a coffee shop/cafe. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. Event space at this hotel measures 3354 square feet (312 square meters) and includes conference space. A fitness center, a library, and multilingual staff are also featured at the business-friendly Emeline. The hotel can provide concierge services and wedding services. For a fee, parking is available. A complete renovation of Emeline was completed in April 2020. This 4-star Charleston hotel is smoke free.

  • 212 guestrooms or units
  • 5 levels
  • 3 buildings
  • Meeting rooms
  • 3354 sq ft of conference space
  • 312 sq m of conference space
  • Built in 1852
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • Wedding services available
  • Library
  • Garden
  • Newspapers in lobby (free)
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site
  • Water dispenser
  • Bar or lounge
  • Coffee shop
  • Dining venue

Family Friendly Amenities

  • Free WiFi
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Valet parking (surcharge)

Transport

  • Parking: Valet parking available for a surcharge

Room Amenities

Emeline offers 212 accommodations with minibars and laptop-compatible safes. Beds feature premium bedding. 37-inch flat-screen televisions come with premium cable channels, pay movies, and Netflix. Bathrooms include bathrobes, slippers, designer toiletries, and complimentary toiletries. This Charleston hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include safes and hair dryers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hypo-allergenic bedding.

  • Minibar
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Netflix
  • Movies for purchase
  • Luxury bedding
  • Hypo-allergenic bedding
  • Cribs (free)
  • Housekeeping (daily)
  • Nightly turndown service
  • Newspapers (free)
  • Hair dryer
  • Laptop safe
  • Bathrobes
  • Slippers
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Connecting rooms available
  • Wardrobe or closet
  • Toothbrush and toothpaste available

Food & Drink

For a fee, guests can enjoy full breakfast on weekdays from 6:00 AM to 9:30 AM and on weekends from 7:00 AM to 10:30 AM.

Clerks Coffee Company - This coffee shop specializes in American cuisine and serves breakfast, brunch, and lunch.

Frannie and The Fox - This restaurant serves lunch and dinner. Guests can enjoy drinks at the bar. Happy hour is offered. Open daily.

Nearby Activities

Recreational amenities at the hotel include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Bicycle rentals on site
  • Golf lessons available nearby
  • Health or beauty spa nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Visual alarms in hallways
  • Handrails in hallways
  • Handrails in stairways
  • Wheelchairs available on site
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Accessible bathroom (in select rooms)
  • Wheelchair-accessible concierge desk
  • Assistive listening devices in meeting rooms
  • Valet for wheelchair-equipped vehicle
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk

Hotel Policies

Check-in

  • Check-in time starts at 4:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: USD 100 per accommodation, per stay
  • Only dogs are allowed
  • Weight limit: 75 lbs per pet
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Safety features at this property include a carbon monoxide detector, a smoke detector, and window guards

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, and Diners Club. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a smoke detector, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer. Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service. Each guestroom is kept vacant for a minimum of 24 hours between bookings. This property affirms that it adheres to the cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global), SafeStay (AHLA - USA), and Safe Travels (WTTC - Global).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Staff temperature checks are conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Pets cannot be left unattended
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Contactless check-out is not available
  • Staff wears personal protective equipment
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Protective clothing is available to guests
  • Masks are available to guests
  • Debit cards not accepted
  • Property follows sanitization practices of Intertek Cristal (3rd party expert - Global)
  • Property follows sanitization practices of Safe Travels (WTTC - Global)
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Carbon monoxide detector
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Individually-wrapped food options are available through room service
  • Gap period enforced between guest stays - 24 hours

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 39.90 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately USD 15–55 for adults, and USD 15–55 for children
  • Valet parking fee: USD 49 per night (in/out privileges)
  • Pet fee: USD 100 per accommodation, per stay
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)
  • Credit card charges are subject to a surcharge of 2.25 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Awards & Affiliations

Emeline is listed in the 2021 Condé Nast Traveler Hot List.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.