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"I do not like giving bad reviews. The reason i did is because i have bed bites on my arms, stomach. I also found trash left n the kitchen in the cabne
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With a stay at this Briarforest hotel, you'll be within half a mile (1 km) of Westheimer Rd and 2 miles (3 km) of Harwin Drive Shopping District. Halliburton Headquarters and Town and Country Village are also within 3 miles (5 km).
Outdoor pool
A seasonal outdoor pool, free self parking, and laundry facilities are featured at this hotel. WiFi in public areas is free. Luggage storage and a safe deposit box are also provided.
Deluxe Studio, 1 Queen Bed with Sofa bed, Non Smoking
Bed Count1 Queen BedMaximum Occupancy
4 Max
Deluxe Studio, Multiple Beds, Non Smoking
Bed Count2 Queen BedsMaximum Occupancy
6 Max
Extended Stay America Suites Houston Westchase Westheimer ratings based on 10 Verified Reviews
Review Summary
2.0
out of 5
2.0 out of 5.0
Room cleanliness2.0 out of 5.0
Service & staff2.5 out of 5.0
Room comfort2.0 out of 5.0
Hotel condition2.0 out of 5.0
Guest reviews for Extended Stay America Suites Houston Westchase Westheimer
Everyone (8)Family (2)
1 out of 5
Travelocity and Extended Stay America should be embarrassed by this property and remove it from listings immediately. The hotel is filthy with stained and torn carpets, heavy odors of smoke and curry throughout the building, roaches in closets and cabinets, stoves not working at all, refrigerator will not cool, no extra linens available for the extra pullout bed in the suite, building occupied by more homeless families than travelling guests, hairdryer in bathroom broken, low water pressure in shower, flooring in bathroom separated away from tub edge and lined with what appeared to be mildew/mold, only one way access/egress from very busy service road because second entrance is chained closed, elevator had trash and cigarette butts on floor, bathroom door is warped and did not close, staff at front desk are slow to respond to customers at desk and appear disinterested in their job, the only extra chair in the room had cracked and torn naugahyde, and the surrounding area appears to be a high crime and police/EMS response area due to the continual presence of law enforcement and fire/EMS vehicles responding with sirens throughout the night.
This was probably the worst hotel location I have visited ever. Future travelers should avoid this location and this chain entirely. DO NOT book at this hotel.
Posted by Scott, from PLANO on Mar 11, 2022
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Comment from Hotel Management
Mar 19, 2022
by Hotel Management
Scott, thank you for being our guest. Our goal is to provide an exceptional experience for our guests, so we apologize for the disappointing condition of our hotel and your suite. We cannot regret enough for the difficulties you had while you were here, and we assure you that your comments will be discussed with the appropriate individuals in the efforts to enhance the upkeep of our accommodations. It is also disheartening to read your feedback about our location and know it was not ideal for your travel plans. We assure you we will look into this as we care for the safety of our guests. We would like to regain your trust and hope you will give us that chance in the future.
Sincerely,
Hotel Management
1 out of 5
I booked on Travelocity during the storms in Houston and got a confirmation. But when I showed up for my reservation 30 minutes later, they were CLOSED. But they CHARGED ME!!!!!!!!!
I NEVER STAYED there!!!!!!
Posted by a verified traveler on Feb 23, 2021
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Comment from Hotel Management
Feb 25, 2021
by Hotel Management
We regret we were unable to accommodate your reservation and the inconvenience this has caused you. We are also concerned about the billing-related concerns you have mentioned and we will review the charges on your bill to check for any incorrect transactions. Thank you for your patience and understanding.
Sincerely,
Hotel Management
1 out of 5
Blood on couch bed. Roaches. Never again. I ran out in seconds
Posted by Mr on Feb 6, 2020
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Comment from Hotel Management
Feb 7, 2020
by Hotel Management
Thank you for reviewing us. We apologize for the cleanliness issue you experienced in your suite. We have shared your concerns with our housekeeping team to ensure a better experience going forward. Also, regarding the roaches, we have our pest control company scheduled to treat the room soon. We hope you will consider staying with us again in the future.
Sincerely,
Hotel Management
1 out of 5
I was turned away because all rooms were booked. Still waiting for my refund. Terrible experience.
Posted by a verified traveler on Apr 18, 2019
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Comment from Hotel Management
Jun 3, 2019
by Hotel Management
Dear Guest, thank you for reaching out to us with your review. We are sorry our hotel was overbooked and unable to accommodate you. We offer no excuses for this mix-up, and we apologize for the inconvenience. Since your review is anonymous, we would appreciate additional information so we may properly investigate and follow up with you. We understand the frustration and truly hope you will offer us another opportunity to serve you. Thank you and we look forward to speaking with you.
Sincerely,
Hotel Management
5 out of 5
Posted by a verified traveler on Feb 25, 2019
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Comment from Hotel Management
Apr 18, 2019
by Hotel Management
Thank you for the perfect rating! We are overjoyed to learn that from start to finish, your stay was nothing short of exceptional. It was a pleasure having you at Extended Stay America, and we look forward to welcoming you back soon.
Sincerely,
Hotel Management
3 out of 5
I do not like giving bad reviews. The reason i did is because i have bed bites on my arms, stomach. I also found trash left n the kitchen in the cabnet. Housekeeping did come and take care of the trash.
Other than the bites on my body it"s a nice place.
Posted by a verified traveler on Jan 7, 2019
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Comment from Hotel Management
Jan 12, 2019
by Hotel Management
Thank you so much posting a review of your stay. It is nice to read you had an overall pleasant visit. However, we apologize for the problems with your room. We have shared your comments with our housekeeping staff, and we will be more diligent in our efforts. We appreciate your valuable feedback and look forward to having you stay with us again.
Sincerely,
Hotel Management
1 out of 5
Do not book this room if you need handicap accessible. They will tell you its accessible but it is not. They do not offer roll in showers. You have to supply your own dishes, silverware and pans. Usually suites offer these things.
Posted by ROCHELLE, from TX on Aug 17, 2018
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Comment from Hotel Management
Aug 22, 2018
by Hotel Management
Rochelle, thank you for your review. Please accept our apologies for not providing the room of your choice and for the inconvenience you had due to our hotel policy. We assure you that we’re reviewing the situation in order to see where we went wrong and taking steps to prevent such mistakes in the future. Also, know to ensure the cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the suites. We’re sorry if we did not communicate this with you at the time of check-in. We hope you will give us a chance to redeem ourselves the next time you are in this area.
Sincerely,
Hotel Management
3 out of 5
Close to the highway
It was ok nice location but no matainence on the weekend no towel or clean if your not staying 7 days or more which make absolute no sense to some of the hotel policy are ridiculous. It’s okay but I don’t I’ll stay there again
Posted by a verified traveler on Jul 9, 2018
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Comment from Hotel Management
Jul 12, 2018
by Hotel Management
thanks for taking time to share your review online. Although you liked our location, we are sorry the inconvenience caused to you by our hotel policies. We hope the positive aspects of your stay will bring you back to us.
Sincerely,
Hotel Management
1 out of 5
Dirty room
Trash had not been thrown out from previous guest. No towels. Everytime we asked for towels they said at the front desk they were being washed. Forks had dryed up food on them.
Posted by J, from Texas on Jun 23, 2017
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Comment from Hotel Management
Jun 25, 2017
by General Manager
Please accept our sincerest apologies for our hotel not living up to your expectations. We do not take these concerns lightly, especially with the cleanliness of the hotel - this has to be the priority. We will address this matter with the head of our Housekeeping team immediately to take corrective action so that it does not happen again. We hope you will consider giving us another opportunity to serve you in the future and to welcome you back again soon.
Sincerely,
General Manager
3 out of 5
Good area
Good area of Houston to stay.
Shower head spewing at neck
Bed was comfortable
Good air conditioner
NO COFFEE POT but IHOP right down the feeder
Long wait to get checked in and out
Posted by Lori, from The Woodlands on Oct 15, 2015
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About the Extended Stay America Suites Houston Westchase Westheimer
Extended Stay America Suites Houston Westchase Westheimer offers its guests a seasonal outdoor pool, a vending machine, and coffee/tea in a common area. WiFi is free in public spaces. Extended Stay America Suites Houston Westchase Westheimer also features laundry facilities, a front-desk safe, and a television in a common area. Self parking is free. This Houston hotel is smoke free.
97 guestrooms or units
4 levels
Built in 1997
Coffee in lobby
Self-service laundry
Front desk (24 hours)
Storage area for luggage
Front-desk safe
Television in lobby
Elevator
No smoking on site
Family Friendly Amenities
Family property
Free WiFi
Kitchen
Laundry facilities
Full-sized refrigerator/freezer
Refrigerator
Microwave
Internet
Available in all rooms:
Free WiFi
Available in some public areas:
Free WiFi
Parking
Free self parking
Transport
Parking: Free self parking
Room Amenities
Extended Stay America Suites Houston Westchase Westheimer offers 97 accommodations with coffee/tea makers and hair dryers. Rooms open to balconies. 32-inch flat-screen televisions come with premium cable channels. Kitchens offer full-sized refrigerators/freezers, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include shower/tub combinations and complimentary toiletries. This Houston hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is provided on request.
In-room kitchen
Private balcony
Flat-screen television
Cable channels
Premium channels
Refrigerator (full size)
Microwave
Stove
Coffee maker
Kitchenware
Shower and tub combination
Housekeeping (on request)
Local calls (free)
Hair dryer
Toiletries (free)
Telephone
Iron and ironing board
Desk
Climate control (air conditioning)
Ensuite bathroom
Nearby Activities
Recreational amenities at the hotel include a seasonal outdoor pool.
Children under 18 years old are not allowed in the swimming pool without adult supervision.
Accessibility
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Wheelchair-accessible lounge
Wheelchair accessible path of travel
Wheelchair-accessible public washroom
Wheelchair accessible parking
Assistive listening devices available
Braille or raised signage
Wheelchair-accessible path to elevator
Wheelchair-accessible registration desk
Wheelchair accessible (may have limitations)
Hotel Policies
Check-in
Check-in time starts at 3:00 PM
Check-in time ends at midnight
Minimum check-in age is: 18
Special check-in instructions:
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation. If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.
To arrange for check-in, guests must contact the property in advance of arrival using the information on the booking confirmation. Guests arriving after midnight must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival.
Check-out
Check-out by 11 AM
Payment types
Children and extra beds
Children are welcome.
Kids stay free! Up to 3 children 17 years old and younger stay free when using existing bedding.
Rollaway/extra beds are not available.
Cribs (infant beds) are not available.
Pet Policy
Pets: USD 25.00 per pet, per night (maximum USD 150 per stay)
Only dogs and cats are allowed
Maximum 2 pets
Restrictions apply
For more information, you can reach out to the property at the number on the booking confirmation
Service animals are exempt from fees
Policies
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a security system and window guards
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, and JCB International. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a smoke detector, a security system, and window guards in each accommodation.
Service animals are allowed
Service animals are exempt from fees/restrictions
Staff temperature checks are conducted regularly
Masks are compulsory at the property
Temperature checks are not available to guests
Bed sheets and towels are washed at a temperature of at least 60°C/140°F
Commonly-touched surfaces are cleaned with disinfectant
Property confirms they are implementing guest safety measures
Property is cleaned with disinfectant
Contactless check-out is not available
Staff wears personal protective equipment
Security system
Debit cards not accepted
Protective clothing is not available to guests
Shield between guests and staff in main contact areas
Guests are provided with free hand sanitizer
Property does not follow sanitization practices of any association
Staffed front desk
Children stay free - maximum age 17
Social distancing measures are in place
Contactless check-in is not available
No rollaway/extra beds available
No cribs (infant beds) available
Carbon monoxide detector
Property confirms they are implementing enhanced cleaning measures
Smoke detector
Children stay free
Individually-wrapped food options are not available
Number of children who can stay free - 3
No gap period between guest stays
Fees
Optional extras
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
Pet fee: USD 25.00 per pet, per night (maximum USD 150 per stay)
Service animals are exempt from fees
Housekeeping fee: USD 10 per day
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Hotel Names
Extended Stay America Houston Westchase Westheimer
Extended Stay America Westheimer Hotel Houston Westchase
Extended Stay America Houston Westchase Westheimer Hotel
Extended Stay America Houston Westchase Westheimer Hotel
Extended Stay America Houston Westchase Westheimer
Hotel Extended Stay America Houston - Westchase - Westheimer
Extended Stay America Westheimer Hotel
Extended Stay America Houston - Westchase - Westheimer Houston
Extended Stay America Westheimer
Extended Stay America Houston Westchase Westheimer
Extended Stay America Suites Houston Westchase Westheimer Hotel
You should know
The seasonal pool will open in March and close in October.
Up to 3 children 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
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Frequently Asked Questions
Extended Stay America Suites Houston Westchase Westheimer is 28.7 mi (33-min drive) away from the Houston William Hobby Airport (HOU) airport, the closest popular airport to the property.
Airport shuttle services are not available at Extended Stay America Suites Houston Westchase Westheimer.
Extended Stay America Suites Houston Westchase Westheimer does not offer free breakfast.
No, there is no casino at this hotel.
Check-in start time: 3:00 PM; Check-in end time: midnight.
This hotel offers free self parking.
Extended Stay America Suites Houston Westchase Westheimer features a seasonal outdoor pool.
There are no spa services available at this hotel.
Extended Stay America Suites Houston Westchase Westheimer is 11.6 mi away from Houston.
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.
