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4.3 out of 5

"Everything was up to par. Would recommend this hotel. " More

By a verified traveler on Wed 11 Mar 2020

Hotel Description

4-star hotel near Florida Theatre

City center stay

Within a 15-minute walk of this Downtown Jacksonville hotel, you'll find Florida Theatre and Times-Union Center for the Performing Arts. Baseball Grounds of Jacksonville and VyStar Veterans Memorial Arena are also within 2 miles (3 km).

Multiple dining options

This smoke-free hotel includes 3 restaurants, an outdoor pool, and a 24-hour fitness center. Traveling on business? Take advantage of the business center, free WiFi in public areas, and airport shuttle. There's a bar/lounge on site, and laundry facilities and concierge services are also provided.

Free Internet, iPod docks

The 951 guestrooms offer free WiFi and free wired Internet, flat-screen TVs with cable channels, and iPod docks. Other amenities include 24-hour room service, premium bedding, and coffee/tea makers.

Room, 2 Queen Beds, Accessible (Shower)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Club Room, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Room, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Studio Suite, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Studio Suite, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Hyatt Regency Jacksonville ratings based on 26 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Hyatt Regency Jacksonville

Everyone (16) Couples (3) Family (7)
5 out of 5

Posted by on Dec 11, 2020

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2 out of 5

Posted by on Nov 22, 2020

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5 out of 5
Everything was up to par. Would recommend this hotel.

Posted by on Mar 11, 2020

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4 out of 5
Pros: beautiful view, fast elevator, clean, food options, nice toiletries, comfortable beds. Cons: pay for parking, difficult navigating downtown (construction ) , TV is outdated and not user friendly (NO HDMI option) . This hotel is nice , but for the money I paid I expected more. They need to update the TV, and the air conditioning. While it is in a nice location, there is a lot of construction and I found it confusing at time to navigate. There are some bars and restaurants within walking distance which is nice . Would stay again for the right price.

Posted by on Feb 24, 2020

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5 out of 5
I absolutely loved my stay. The staff went above and beyond expectations in friendliness and cleanliness. The valet was top notch. Will definitely be staying there again! Thank you so much for making my once in a life time event night so much more special

Posted by on Jan 10, 2020

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5 out of 5
Check-in was a breeze. Room was immaculate. Bathroom completley brand new 😊. Really like the snacks and drinks area, so handy.

Posted by on Jan 9, 2020

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5 out of 5

Posted by on Nov 30, 2019

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Comment from Hotel Management

Dec 16, 2019 by The Front Office Team

Thank you for your feedback. We look forward to your next stay with us!

2 out of 5

Posted by on Nov 10, 2019

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Comment from Hotel Management

Nov 13, 2019 by The Front Office Team.

Thank you for your feedback. We are so sorry to hear that your stay with us was not to your satisfaction. If you would like to discuss your stay at greater length, please reach out directly to the Front Desk.

5 out of 5
Very clean and welcoming environment. It's exactly what i expect from Hyatt.

Posted by on Oct 31, 2019

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Comment from Hotel Management

Oct 31, 2019 by The Front Office Team

Thank you for your feedback. We look forward to your next stay with us!

5 out of 5
Great stay. Would stay here again. Walking distance to the concert at the arena.

Posted by on Oct 23, 2019

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Comment from Hotel Management

Oct 24, 2019 by The Front Office Team

Thank you for your feedback. We look forward to your next stay with us!

About the Hyatt Regency Jacksonville

Location 225 E Coastline Dr, Jacksonville, FL 32202

Renovations + Closures

This property is closed from January 20 2020 to April 24 2020 (dates subject to change).

Property Features

Hyatt Regency Jacksonville offers its guests an outdoor pool and a 24-hour fitness center. There are 3 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. You'll find a business center on site. Event space at this hotel measures 116000 square feet (10777 square meters) and includes conference space. A terrace, multilingual staff, and gift shops/newsstands are also featured at the business-friendly Hyatt Regency Jacksonville. For a fee, parking is available. This 4-star Jacksonville hotel is smoke free.

  • 951 guestrooms or units
  • 19 levels
  • 3 dining venues
  • 116000 sq ft of conference space
  • 10777 sq m of conference space
  • Bar or lounge
  • Coffee shop
  • Deli
  • Poolside lounge chairs
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • Wedding services available
  • Terrace
  • Gift shop
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Free WiFi
  • Snack bar/deli
  • Laundry facilities
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Valet parking (surcharge)

Transport

  • Airport: Jacksonville Intl. Airport (JAX) (28.5 km / 17.7 mi)
  • Property shuttles: Airport shuttle
  • Parking: Valet parking and self parking available for a surcharge

Room Amenities

Hyatt Regency Jacksonville offers 951 accommodations with iPod docking stations and safes. Beds feature premium bedding. Flat-screen televisions come with premium cable channels and pay movies. Bathrooms include shower/tub combinations and hair dryers. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily.

  • IPod dock
  • In-room dining (24 hours)
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Movies for purchase
  • Coffee maker
  • Luxury bedding
  • Shower and tub combination
  • Cribs (free)
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Telephone
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 6 AM to 10:30 AM.

Market - This coffee shop specializes in American cuisine and serves breakfast, lunch, and light fare. Open 24 hours.

SHOR Seafood Grill - This restaurant specializes in seafood and serves breakfast, lunch, dinner, and light fare. A children's menu is available. Open daily.

Tavern - This lobby lounge serves lunch, dinner, and light fare. A children's menu is available. Happy hour is offered. Open daily.

24-hour room service is available.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness center.

  • Golfing nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Accessible bathroom
  • Roll-in shower
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at 2:00 AM
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival. It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

Front desk staff will greet guests on arrival. It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

Check-out

  • Check-out by noon

Children and extra beds

  • Children are welcome.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: USD 100 per accommodation (varies based on length of stay)
  • Maximum 2 per room (weight limit: 50 lbs)
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

It is Hyatt’s practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning; the property is cleaned and disinfected with electrostatic spray. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; guests can access their rooms with a mobile device; masks are required in public areas. Contactless check-in and contactless check-out are available. Enhanced food service safety measures are in place. Individually-wrapped food options are available for breakfast, lunch, and dinner. The property affirms that it follows sanitization practices of GBAC STAR (Hyatt) guidelines. The property affirms that it adheres to the SafeStay (AHLA - USA) sanitization guidelines.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Car required
  • Guest accommodation is sealed after cleaning
  • Electrostatic spray is used for disinfection
  • Cashless transactions are available
  • Staff temperature checks are conducted regularly
  • Masks are compulsory at the property
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Contactless food service / room service is available
  • Commonly-touched surfaces are cleaned with disinfectant
  • Reservation is not required for facilities onsite
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Security system
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Protective clothing is available to guests
  • Masks are available to guests
  • Debit cards not accepted
  • Food service has been amended for enhanced safety
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows a brand or regulatory agency's sanitization guidelines GBAC STAR (Hyatt)
  • LGBTQIA friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • No gap period between guest stays

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 50 per stay

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: USD 21.95 for adults and USD 10.95 for children (approximately)
  • Self parking fee: USD 20 per day (in/out privileges)
  • Valet parking fee: USD 25 per day (in/out privileges)
  • Pet fee: USD 100 per accommodation (varies based on length of stay)
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hyatt Jacksonville
  • Hyatt Jacksonville Regency
  • Hyatt Regency Hotel Jacksonville
  • Hyatt Regency Jacksonville
  • Jacksonville Hyatt
  • Jacksonville Hyatt Regency
  • Jacksonville Regency
  • Regency Hyatt
  • Regency Jacksonville
  • Hyatt Jacksonville Riverfront
  • Hyatt Regency Jacksonville Riverfront Hotel Jacksonville
  • Hyatt Regency Jacksonville Hotel
  • Hyatt Regency Jacksonville Hotel
  • Hyatt Regency Jacksonville Jacksonville
  • Hyatt Regency Jacksonville Hotel Jacksonville

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

Awards & Affiliations

This property is affiliated with the International Gay & Lesbian Travel Association (IGLTA) and welcomes lesbian, gay, bisexual, transgender, queer, intersex, and asexual (LGBTQ) guests.

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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.