"I liked that our room was ready as soon as we arrived. I liked that the property provided different food choices for dinner. I didn't like that some o
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All-inclusive beachfront property with 4 outdoor pools
On the beach
You'll be steps from Costa Azul Beach and within a 10-minute walk of Arroyo San José. Reserva de la Biosféra Sierra de la Laguna and Paseo del Estero are also within half a mile (1 km).
All-inclusive
Free water park access, a full-service spa, and 4 outdoor pools are all featured at this smoke-free property. There's fun for all ages with a free kid's club and a children's pool, and families will appreciate the onsite laundry facilities. Enjoy the gym and free perks like buffet breakfast and valet parking.
Krystal Grand Los Cabos - All inclusive ratings based on 30 Verified Reviews
Review Summary
2.5
out of 5
2.5 out of 5.0
Room cleanliness3.5 out of 5.0
Service & staff3.5 out of 5.0
Room comfort0.0 out of 5.0
Hotel condition3.0 out of 5.0
Guest reviews for Krystal Grand Los Cabos - All inclusive
Everyone (8)Couples (9)Family (10)
4 out of 5
I liked that our room was ready as soon as we arrived. I liked that the property provided different food choices for dinner. I didn't like that some of the food was not good or that there was maybe one or two choices for dinner and you had to make a reservation earlier in the day in person. This might have been because of hurricane Hillary, not sure.
Posted by James on Aug 31, 2023
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2 out of 5
Frenly people
Posted by Lazaro on Jul 18, 2023
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Comment from Hotel Management
Jul 20, 2023
by Brenda Santos , Management
Thank you for sharing you comments with us , we are glad to hear you had a great time with us, we hope to host you again soon-.Regards,
5 out of 5
Posted by Minel on Jul 17, 2023
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Comment from Hotel Management
Jul 18, 2023
by Brenda Santos , Management
Thank you for sharing you comments with us , we are glad to hear you had a great time with us, we hope to host you again soon-.Regards,
2 out of 5
We will NOT be back to the Krystal Grand. Horrible service, the room was disgusting and dirty, had to ask many times for it to be cleaned, the pool music sucked and was like elevator music, the food was horrible, and hardly any activities that you’d want to even join in on. Besides the staff at the front desk (who were helpful), Angel at Surfos pool bar, Ulleses at Ayami Japanese, the staff was not very friendly or helpful.
Posted by Kristen, from Columbus on May 4, 2023
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Comment from Hotel Management
May 6, 2023
by General Manager, Krystal Grand Los Cabos
Dear Kristen,We deeply regret that we did not meet your expectations during your stay at our hotel. At Krystal Grand Los Cabos, our main priority is to provide quality service and a satisfactory experience to all our guests, so we are very concerned that in your case we did not meet it.We apologize for any inconvenience caused during your stay. We want to assure you that we take your comments very seriously and will work to improve in the areas you mentioned. We hope that on your next visit to Los Cabos, you will allow us to show you that we can provide you with an excellent stay.We appreciate your comments and your preference for Krystal Grand Los Cabos. Should you require further assistance or would like to share more details about your experience, please do not hesitate to contact us.Best regards,
3 out of 5
Food was ok. Drinks weren’t. Sewer smell throughout location. Noisy construction as well as next to a highway. Far away from main strip.
Posted by Sharlet on Apr 24, 2023
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Comment from Hotel Management
Apr 25, 2023
by General Manager, Krystal Grand Los Cabos
Dear Sharlet,We are very sorry to hear that your experience at our hotel was not satisfactory. At Krystal Grand Los Cabos we always strive to provide quality service and serve our guests in the best possible way. We will take your comments into account to improve our processes and guarantee a better stay for our future guests. We appreciate your feedback and hope to have the opportunity to welcome you again in the future and show you that we can provide you with an exceptional lodging experience.Best regards
5 out of 5
Decent hotel for the price
Posted by Sharlet on Mar 29, 2023
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Comment from Hotel Management
Mar 30, 2023
by General Manager, Krystal Grand Los Cabos
Dear SharletThank you very much for taking the time to share your experience at Krystal Grand Los Cabos. We are pleased to know that you enjoyed your stay with us.Your comments are very valuable to us, as they help us to maintain the quality of our services and further improve our guests' experience.We look forward to having the pleasure of welcoming you back soon and providing you with another memorable experience at Krystal Grand Los Cabos.Best regards
2 out of 5
The hotel sits right on the Tourist Corridor, which is very noisy. On top of that, the mechanical systems were right by our room and unbelievably loud. Impossible to get a good night's sleep.
Posted by Mary on Mar 6, 2023
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Comment from Hotel Management
Mar 21, 2023
by General Manager, Krystal Grand Los Cabos
Dear Guest,We are sorry that you did not enjoy your stay with us. We take our guests' opinions and suggestions very seriously and thank you for sharing your experience.We strive to provide high-quality service to all of our guests and are very disappointed that we did not meet your expectations in this instance. Rest assured that we will take steps to address all the areas you mention in your message and improve the quality of our services. We hope you will consider giving us another opportunity to provide you with a better experience in the future.Best regards
2 out of 5
Great property...some deferred maintenance issues...but being right on the beach I know it takes a beating from the wind/salt water/sand/etc. Staff were all friendly and nice. Great restaurants on site to choose from...food and service was great in all of them. Lots of options to grab a drink all around the property as well. Pool-side staff was very friendly...but not the quickest. Might have been understaffed?? Check-in was EXTREMELY slow...not sure what was going on...but it almost felt like we didn't have a reservation and had to start over? Also was not given any materials or details about the property, or how it worked. I had to figure it all out on my own. I was in a special tower with VIP benefits. Most of those benefits were not explained to me so I missed out on some of the things I paid for.
Posted by Jeffrey, from kansas city on Feb 23, 2023
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Comment from Hotel Management
Feb 25, 2023
by General Manager, Krystal Grand Los Cabos
Dear Jeffrey,Thank you for taking the time to share your recent experience with us. We are delighted to hear that you enjoyed our beautiful property and had a great time at our restaurants and bars. We pride ourselves on providing exceptional service to our guests, and it is always encouraging to receive positive feedback.We appreciate your constructive comments regarding some maintenance issues and the check-in process. We will work immediately to ensure that our guests have a flawless experience during their stay. We apologize for any inconvenience caused and would like to assure you that we will take proactive steps to improve our services.Lastly, we apologize for any miscommunication regarding your VIP benefits. We will take steps to ensure that all of our guests receive accurate information and are fully aware of the privileges to which they are entitled.Thank you once again for choosing Krystal Grand Los Cabos. We appreciate your valuable comments and look forward to welcoming you back soon for another memorable stay.Best regards
1 out of 5
Room was dirty and they didn’t set up the room for my birthday and the hotel is far from the good locations to visit
Posted by nigel, from Upper Darby on Jan 10, 2023
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Comment from Hotel Management
Jan 10, 2023
by General Manager, Krystal Grand Los Cabos
Dear Nigel.Thank you for sharing your experience at the Krystal Grand Los Cabos Hotel. We apologize for any difficulties you encountered during your stay and for any inconvenience this may have caused. We take all comments seriously and will use your feedback to improve the quality of our service and amenities for future guests.We hope you will consider giving us another opportunity to provide you with a better experience in the future.
2 out of 5
Food was very disappointing!!!
Posted by Tammi on Nov 9, 2022
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Comment from Hotel Management
Nov 10, 2022
by General Manager
Dear TammiThank you for your insights following your recent visit. We always look for ways to improve and your comments are crucial to our future success.We also regret that our buffet couldnt meet your expectations, mainly because the quality and the diversity of our culinary offer counts to our strengths. We take your comments regarding our cuisine very seriously, because we wish that our gastronomy remains a very special treat for our guests.Thank you again for making us your choice hotel on this occasion, we look forward to serving you again in the near future.
This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Property Features
Krystal Grand Los Cabos - All inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. As a guest of Krystal Grand Los Cabos - All inclusive, you'll find a full-service spa, a complimentary water park, and 4 outdoor swimming pools. There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Free breakfast is served daily. Public spaces have free WiFi. There are 8 meeting rooms available. A children's pool, a fitness center, and spa services are also featured at the family-friendly Krystal Grand Los Cabos - All inclusive. Limited free parking is available on a first-come, first-served basis. This 4-star San José del Cabo property is smoke free.
Krystal Grand Los Cabos - All inclusive offers 429 accommodations with safes and complimentary bottled water. 58-inch LED televisions come with premium cable channels. Bathrooms include showers with rainfall showerheads, and hair dryers. This San José del Cabo property provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is provided daily.
In-room dining (limited hours)
LED television
Cable channels
Premium channels
Shower
Rainfall showerhead
Housekeeping (daily)
Childcare in room (surcharge)
Hair dryer
Safe
Telephone
Iron and ironing board
Desk
Sound-insulated rooms
Climate control (air conditioning)
Ensuite bathroom
Food & Drink
Guests are served free buffet breakfast daily from 7:00 AM to 11:00 AM.
The "O" - Overlooking the ocean, this buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.
Ayami - This diner specializes in Asian cuisine and serves dinner only. Open select days.
Risotto - Overlooking the ocean, this diner specializes in Italian cuisine and serves dinner only. Open select days.
Hacienda Mortero - Overlooking the ocean, this restaurant specializes in Mexican cuisine and serves dinner only. Open select days.
The Grill - Overlooking the ocean, this restaurant specializes in international cuisine and serves lunch and dinner. Open select days.
Room service (during limited hours) is available.
Nearby Activities
4 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a complimentary water park and a fitness center.
The recreational activities listed below are available either on site or nearby; fees may apply.
Playground on site
Yoga classes/instruction on site
Spa Services
The onsite spa has couples treatment room(s). Services include facials, body wraps, body scrubs, and body treatments.
Couples treatment rooms
Manicures and pedicures
Body treatments
Body wraps
Facial treatments
Body scrubs
Massages
Accessibility
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Wheelchair-accessible on-site restaurant
Accessible bathroom (in select rooms)
Wheelchair-accessible concierge desk
Wheelchair-accessible path to elevator
Wheelchair accessible (may have limitations)
Wheelchair-accessible meeting spaces/business center
Hotel Policies
Check-in
Check-in time starts at 3:00 PM
Check-in time ends at anytime
Minimum check-in age is: 18
Special check-in instructions:
Front desk staff will greet guests on arrival.
This property offers health screenings (antigen tests for COVID-19) at no charge for 2 guests per booking, per stay. Additional screenings for COVID-19 are available on request for a surcharge.
Front desk staff will greet guests on arrival.
Check-out
Check-out by noon
Payment types
Children and extra beds
Children are welcome.
Rollaway/extra beds are not available.
Cribs (infant beds) are not available.
Pet Policy
Pets and service animals are not allowed at Krystal Grand Los Cabos - All inclusive
Policies
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property accepts Visa, Mastercard, American Express, and cash. This property advises that enhanced cleaning and guest safety measures are currently in place. The property is cleaned and disinfected using an electrostatic sprayer; disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas. Contactless check-in and contactless check-out are available. Enhanced food service safety measures are in place. Each guestroom is kept vacant for a minimum of 24 hours between bookings. Free antigen/rapid COVID-19 testing is available on site (reservations required for on-site testing). This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico). This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global) and Intertek Cristal (3rd party expert - Global).
Property does not require health documentation at check-in
Guest accommodation is sealed after cleaning
Electrostatic spray is used for disinfection
Cashless transactions are available
Staff temperature checks are conducted regularly
Masks are compulsory at the property
Temperature checks are available to guests
Bed sheets and towels are washed at a temperature of at least 60°C/140°F
Contactless food service / room service is available
Commonly-touched surfaces are cleaned with disinfectant
Reservation is not required for facilities onsite
Property confirms they are implementing guest safety measures
Contactless check-out is available
Property is cleaned with disinfectant
Staff wears personal protective equipment
Mobile key entry is not available
Debit cards not accepted
Property follows sanitization practices of Intertek Cristal (3rd party expert - Global)
Food service has been amended for enhanced safety
Protective clothing is not available to guests
Property follows sanitization practices of Safe Travels (WTTC - Global)
Shield between guests and staff in main contact areas
Guests are provided with free hand sanitizer
Staffed front desk
Social distancing measures are in place
Contactless check-in is available
No rollaway/extra beds available
Property follows regional sanitization guidelines National Guidelines for reopening Tourism (Mexico)
No cribs (infant beds) available
Free onsite COVID-19 testing (Antigen/Rapid) is available
Property confirms they are implementing enhanced cleaning measures
Service animals not allowed
Reservations are required for onsite COVID-19 testing
Individually-wrapped food options are not available
Gap period enforced between guest stays - 24 hours
Fees
Guests will be asked to pay the following charges at the property:
A tax is imposed by the city: USD 2.11 per accommodation, per night
We've listed all charges provided to us by the property.
Optional extras
Hotel Names
Krystal Grand Los Cabos
Krystal Grand Los Cabos All inclusive
Krystal Grand Los Cabos - All inclusive San José del Cabo
Krystal Grand Los Cabos - All inclusive All-inclusive property
You should know
Registered guests are the only ones allowed to be in guestrooms.
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Frequently Asked Questions
Krystal Grand Los Cabos - All inclusive is 9.7 mi (20-min drive) away from the Los Cabos Intl. Airport (SJD) airport, the closest popular airport to the property.
Airport shuttle services are not available at Krystal Grand Los Cabos - All inclusive.
This property is on the beach. Don't forget your sunscreen!
Krystal Grand Los Cabos - All inclusive offers free buffet breakfast every day from 7:00 AM to 11:00 AM.
No, there is no casino at this property.
Check-in is from 3:00 PM - anytime.
This property offers free self parking and valet parking.
Krystal Grand Los Cabos - All inclusive features 4 outdoor pools and a children's pool.
Krystal Grand Los Cabos - All inclusive is home to The "O", which features international cuisine and ocean views.
This property has a spa, which features body scrubs, facials, and body treatments.
Krystal Grand Los Cabos - All inclusive is 2.2 mi away from San José del Cabo.
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.
