Renovations + Closures
This property is closed from 19 March 2020 to 30 September 2020 (dates subject to change).
All-inclusive Details
This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Food and beverages
- All buffet and à la carte meals, snacks, and beverages included
- 24-hour room service
- In-room minibar (all beverages included)
Activities and facilities/equipment
All land activities and use of recreational facilities and equipment are included.
Land activities
Lessons/classes/games
- Aerobics
- Bartending
- Cooking
- Dancing
- Language
- Pilates
- Water fitness
- Yoga
Entertainment
- Onsite entertainment and activities
- Onsite live performances
Not included
- Airport transfers
- Laundry/dry cleaning services
- Yoga classes/lessons included
- Pilates classes/lessons included
- Aerobics classes/lessons included
- Dancing classes/lessons included
- 24-hour room service
- Language classes/lessons included
- Onsite entertainment and activities included
- Buffet and à la carte dining
- Bartending classes/lessons included
- Cooking classes/lessons included
- Airport transfers not included
- Fitness facilities included
- All food and beverages included
- Tennis included
- Water fitness classes/lessons included
- Laundry/dry cleaning services not included
- All available beverages included
- Minibar (all beverages included)
- Onsite live performances included
- All land activities, and recreational facilities and equipment included
Property Features
Haven Riviera Cancun Resort & SPA All Inclusive- Adults Only is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Haven Riviera Cancun Resort & SPA All Inclusive- Adults Only offers its guests a full-service spa, 3 outdoor swimming pools, an outdoor tennis court, and a spa tub. There are 5 restaurants on site, as well as a coffee shop/café and a snack bar/deli. For a drink, you can stop by one of the onsite bars, including 2 poolside bars and 8 bars/lounges. Free breakfast is served daily. A computer station is on site and WiFi is free in public spaces. A business center and a meeting room are available. A nightclub, a 24-hour fitness center, and a terrace are also featured at the luxury Haven Riviera Cancun Resort & SPA All Inclusive- Adults Only. Free self parking and valet parking are available. Smoking is allowed in designated areas at this 4.5-star Puerto Morelos property.
- 333 guestrooms or units
- 5 dining venues
- 2 bars by the pool
- 8 bars or lounges
- Built in 2018
- Buffet breakfast (free)
- Nightclub
- Bar on the beach
- Swim-up bar
- Coffee shop
- Deli
- Cabanas by the pool (free)
- Poolside lounge chairs
- Umbrellas for the pool
- Business facilities
- 1 conference room
- Dry cleaning
- Front desk (24 hours)
- Staff is multilingual
- Storage area for luggage
- Tour and ticket information
- Concierge
- Wedding services available
- Terrace
- Garden
- Gift shop
- Beauty salon
- Newspapers for purchase
- Television in lobby
- ATM
- Bellhop
- Elevator
- Smoking in designated areas
Internet
Available in all rooms:
Free WiFi
Available in some public areas:
Free WiFi
Parking
Free self parking
, Free valet parking
Transport
-
Parking: Free valet parking and self parking
Room Amenities
Haven Riviera Cancun Resort & SPA All Inclusive- Adults Only offers 333 accommodations with iPod docking stations and free minibar items. Rooms open to furnished balconies or patios. Pillowtop beds feature premium bedding. 50-inch flat-screen televisions come with cable channels. Bathrooms include rainfall showerheads, bathrobes, slippers, and designer toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and safes, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include espresso makers and complimentary bottled water. A nightly turndown service is provided and housekeeping is offered daily.
- Private balcony or patio (furnished)
- Pillowtop beds
- Stocked minibar (free)
- IPod dock
- In-room dining (24 hours)
- Flat-screen television
- Cable channels
- Espresso maker
- Luxury bedding
- Rainfall showerhead
- Housekeeping (daily)
- Nightly turndown service
- Local calls (free)
- Hair dryer
- Safe
- Bathrobes
- Slippers
- Designer toiletries
- Telephone
- Iron and ironing board
- Desk
- Blackout drapes
- Climate control (air conditioning)
- Ceiling fan
- Ensuite bathroom
- Connecting rooms available
- Wheelchair accessible
- Wardrobe or closet
Food & Drink
Guests are served free buffet breakfast daily from 6:30 AM to 10:00 AM.
Flavours - Overlooking the pool and garden, this restaurant specializes in local and international cuisine and serves breakfast only.
Agua Bendita - Overlooking the garden, this theme restaurant specializes in Mexican cuisine and serves dinner only. Reservations are required. Open daily.
Olios - Overlooking the ocean and pool, this fine-dining restaurant specializes in Mediterranean cuisine and serves dinner only. Reservations are required. Open daily.
Vora Mar - Overlooking the ocean, this restaurant specializes in seafood and serves lunch and dinner. Open daily.
Satsu - This fine-dining restaurant specializes in Asian cuisine and serves dinner only. Reservations are required. Open daily.
Late night fare is available from 24-hour room service.
Nearby Activities
3 outdoor swimming pools are on site along with a spa tub. Other recreational amenities include an outdoor tennis court and a 24-hour fitness center.
The recreational activities listed below are available either on site or nearby; fees may apply.
- Pilates classes on site
- Ecotours nearby
- Tennis lessons on site
- Scuba diving nearby
- Yoga classes/instruction on site
- Ziplining nearby
Spa Services
My Senses Spa has 9 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and hydrotherapy. The spa is equipped with a sauna, a spa tub, a steam room, and Turkish bath/hammam.
The spa is open daily. Guests under 18 years old are not allowed in the spa.
- Number of treatment rooms 9
- Outdoor treatment areas
- Couples treatment rooms
- Manicures and pedicures
- Body wraps
- Body treatments
- Body scrubs
- Facial treatments
- Aromatherapy treatments
- Hydrotherapy treatments
- Ayurvedic treatments
- Hot stone massage
- Deep tissue massage
- Swedish massage
- Sauna in spa
- Spa tub in spa
- Steam room in spa
- Minimum age to access spa is 18
- Reflexology
- Sports massage
- Detoxification wrap
- Massages
Accessibility
If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
- Wheelchair-accessible on-site restaurant
- Handrails in hallways
- Handrails in stairways
- Wheelchairs available on site
- Well-lit path to entrance
- Stair-free path to entrance
- Wheelchair accessible (may have limitations)
- Accessible bathroom
- Roll-in shower
- Wheelchair accessible parking
- In-room accessibility
- Wheelchair-accessible path to elevator
- Wheelchair-accessible registration desk
Hotel Policies
Check-in
- Check-in time starts at 3:00 PM
- Check-in time ends at midnight
- Minimum check-in age is: 18
Special check-in instructions:
Front desk staff will greet guests on arrival.
Front desk staff will greet guests on arrival.
Check-out
Payment types
Children and extra beds
- Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
- Rollaway/extra beds are not available.
- Cribs (infant beds) are not available.
Pet Policy
- Pets and service animals are not allowed at Haven Riviera Cancun Resort & SPA All Inclusive- Adults Only
Policies
Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.The property affirms that it adheres to the Safe Travels (WTTC - Global) sanitization guidelines.
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer.Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.The property affirms that it adheres to the Safe Travels (WTTC - Global) sanitization guidelines.
- Bed sheets and towels are washed at a temperature of at least 60°C/140°F
- Commonly-touched surfaces are cleaned with disinfectant
- Caters to adults only
- Property confirms they are implementing guest safety measures
- Property is cleaned with disinfectant
- Staff wears personal protective equipment
- Security system
- Property follows sanitization practices of Safe Travels (WTTC - Global)
- Protective clothing is not available to guests
- Shield between guests and staff in main contact areas
- Guests are provided with free hand sanitizer
- Staffed front desk
- Social distancing measures are in place
- Contactless check-in is not available
- No rollaway/extra beds available
- No cribs (infant beds) available
- Property confirms they are implementing enhanced cleaning measures
- Individually-wrapped food options are available
- Service animals not allowed
- Individually-wrapped food options are available for breakfast
- Individually-wrapped food options are available for lunch
- Individually-wrapped food options are available for dinner
- Individually-wrapped food options are available through room service
- Minimum guest age is 18
- Debit cards
- No gap period between guest stays
Fees
Optional extras
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
- Early check-in is available for a fee (subject to availability, amount varies)
- Late check-out is available for a fee (subject to availability, amount varies)
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Hotel Names
- Haven Riviera Cancun Resort SPA All Inclusive Adults Only
- Haven Riviera Cancun Resort SPA All Inclusive Adults Only
- Haven Riviera Cancun Resort SPA All Inclusive Adults Only
- Haven Riviera Cancun Resort All Inclusive Adults Puerto Morelos
- Haven Riviera Cancun Resort All Inclusive Adults
- Haven Riviera Cancun All Inclusive Adults Puerto Morelos
- Haven Riviera Cancun All Inclusive Adults
- Haven Riviera Cancun Inclusive
You should know
- Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
- This is an adults-only property and guests under 18 years old aren't allowed.
- Registered guests are the only ones allowed to be in guestrooms.
- Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
- Pets and service animals are not allowed on site.
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