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4.6 out of 5

"The staff was super friendly and the whole experience was just great! S/O to Ernesto from the serenity club thanks for everything and the entire staff ... " More

By a verified traveler on Tue 31 May 2022

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Hotel Description

4.5-star beachfront property near Costa Occidental de Isla Mujeres National Park

Beachside getaway

At this Cancun property, you'll be within half a mile (1 km) of Costa Occidental de Isla Mujeres National Park and 6 miles (10 km) of Cancun Country Club. Xoximilco is within 6 miles (10 km) and Ventura Park Cancun is within 9 miles (15 km).

All-inclusive

This all-inclusive property features a full-service spa, a nightclub, and 5 restaurants. Relax with free beach cabanas and sun loungers, and cool off with a drink at the beachside bar. Enjoy the 3 outdoor pools and free perks like buffet breakfast and valet parking.

Junior Suite, 1 King Bed, Garden View (Swim out)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Junior Suite Garden View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Romance Junior Suite Partial Ocean View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Serenity Club, One Bedroom, Master Suite, Ocean Front

Bed Count 1 King Bed Maximum Occupancy 2 Max

Junior Suite Swim-Out Partial Ocean View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Serenity Club, Romance Junior Suite, Swim Out, Ocean Front

Bed Count 1 King Bed Maximum Occupancy 2 Max

Haven Riviera Cancun - All Inclusive - Adults Only ratings based on 65 Verified Reviews

Review Summary
4.6 out of 5 4.5 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Haven Riviera Cancun - All Inclusive - Adults Only

Everyone (14) Couples (39) Family (7)
5 out of 5
The staff was super friendly and the whole experience was just great! S/O to Ernesto from the serenity club thanks for everything and the entire staff thank you my wife and i truly enjoy every moment the best!

Posted by on May 31, 2022

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Comment from Hotel Management

Jun 11, 2022 by Marketing Coordinator

It is always a pleasure to learn that yet another valued guest felt that our service easily exceeded their high standards and expectations. We'll make sure to share your praise with Ernesto. We can't wait to welcome you again Courtney! Don't forget to share the Haven experience with the hashtag #HavenRivieraCancun

5 out of 5
The trip was amazing and I cannot say enough good things about the Haven and their team. Travelocity customer service however, was sub par, and very difficult to speak to someone who could communicate clearly and make good customer focused decisions. I will not be using Travelocity in the future.

Posted by on May 30, 2022

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Comment from Hotel Management

Jun 16, 2022 by Marketing Coordinator

Dear Charles, thank you for taking the time to rate your experience at Haven Riviera Cancun. We really hope to welcome you back soon!

5 out of 5
Great place nice clean and quiet

Posted by on Apr 18, 2022

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Comment from Hotel Management

Apr 19, 2022 by Mkt Coordinator

Thank you for your review, Rasheed! We will be looking forward to your return, stay safe!

4 out of 5

Posted by on Apr 7, 2022

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5 out of 5
This is our second year going to this resort. It was better than the first time. Our butler Carlos was amazing. Every bar staff we went to made so many fun drinks for us and we’re so incredibly nice. we made an appointment for a beachfront massage that couldn’t be more incredible. They were very mindful of our privacy and the massage with the background noise was by far the best massage ever. We met a taxi cab driver that works specifically around the resort. He ran into town and got us tequila for a better price than we could find on an island. He made sure we have everything we needed and told us if anything happened to let him know he would be there to take us anywhere. It was the best vacation we’ve had this far!!!

Posted by on Apr 5, 2022

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Comment from Hotel Management

Apr 5, 2022 by Mkt Coordinator

Thank you for your review, Brook! We are very happy to read that you came back and enjoyed your stay even more that the previous one. Can't wait for you to come back again, stay safe!

5 out of 5
Beautiful and great hotel, the hotel staff gave us a 5 star treatment, love the privacy and beauty of this hotel. I definitely stay here again.

Posted by on Mar 19, 2022

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Comment from Hotel Management

Mar 22, 2022 by Mkt Coordinator

Thank you for your review, Axel! We appreciated you taking the time to let us know about your experience with us. We will pass on your kudos to the team and will be looking forward to your return, stay safe!

5 out of 5
Everything about Haven was wonderful. The grounds and the staff and the food were top notch. The only down side was the sound of construction that was close to our building.

Posted by on Mar 16, 2022

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Comment from Hotel Management

Mar 19, 2022 by Mkt Coordinator

Thank you for your review, Dora! We are very happy to read that you had such a wonderful time with us. Apologies for the construction as we try to tone it down as much as possible. We can only hope to see you back here when the new areas area ready to bring an even better experience to our guests.

5 out of 5
Awesome resort with so much space and amenities. Two large pools and so many food choices. Quieter than hotels on the hotel zone. Staff was super helpful and friendly. We will be back!

Posted by on Mar 13, 2022

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Comment from Hotel Management

Mar 14, 2022 by Mkt Coordinator

Thank you for your review, Patricia! We will be looking forward to receiving you again. Stay safe!

5 out of 5

Posted by on Jan 17, 2022

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4 out of 5
The room was beautiful. The staff is amazing. The beach needs work. Not clean at all. There was seaweed (understandably uncontrollable) but lots of trash carried up by the water. Workers were on the beach daily manually removing the seafood. I would have thought there should be machinery like i have seen at other beaches to comb the sand daily.

Posted by on Dec 21, 2021

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Comment from Hotel Management

Dec 21, 2021 by Mkt Coordinator

Thank you for your review, Gregg! We are very happy to read that you enjoyed your stay with us and our personnel's attention. Apologies for the beach cleaning, we will look into this For improvement. Stay safe!

About the Haven Riviera Cancun - All Inclusive - Adults Only

Location Ctra. Federal 307, Chetumal - Pto, Cancun, QROO 77569

All-inclusive Details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

  • All à la carte meals, snacks, and beverages included
  • 24-hour room service
  • In-room minibar (all beverages included)

Activities and facilities/equipment
All land activities and use of recreational facilities and equipment are included.

Land activities

  • Fitness facilities
  • Tennis

Lessons/classes/games
  • Aerobics
  • Bartending
  • Cooking
  • Dancing
  • Language
  • Pilates
  • Water fitness
  • Yoga

Entertainment

  • Onsite entertainment and activities
  • Onsite live performances

  • Yoga classes/lessons included
  • Pilates classes/lessons included
  • Aerobics classes/lessons included
  • Dancing classes/lessons included
  • Taxes included
  • 24-hour room service
  • Language classes/lessons included
  • Onsite entertainment and activities included
  • A la carte dining included
  • Bartending classes/lessons included
  • Gratuities included
  • Cooking classes/lessons included
  • Additional gratuities accepted
  • Fitness facilities included
  • All meals included
  • Tennis included
  • Water fitness classes/lessons included
  • All available beverages included
  • Minibar (all beverages included)
  • Onsite live performances included
  • All land sports and fitness activities and facilities are included

Property Features

Haven Riviera Cancun - All Inclusive - Adults Only is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Enjoy the complimentary cabanas and sun loungers for a relaxing day at the beach. At Haven Riviera Cancun - All Inclusive - Adults Only you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. Free breakfast is served daily. There are 5 restaurants on site, as well as a coffee shop/café and a snack bar/deli. For a drink, you can stop by one of the onsite bars, including 2 swim-up bars and 8 bars/lounges. A computer station is on site and WiFi is free in public spaces. This all-inclusive property also offers outdoor tennis courts, a 24-hour fitness center, and a spa tub. Free self parking and valet parking are available. Smoking is allowed in designated areas at this 4.5-star Cancun property.

  • 333 guestrooms or units
  • 5 dining venues
  • 2 bars by the pool
  • 2 swim-up bars
  • 8 bars or lounges
  • Built in 2018
  • Buffet breakfast (free)
  • Nightclub
  • Deli
  • Cabanas on the beach (free)
  • Beach lounge chairs
  • Cabanas by the pool (free)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (limited hours)
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Newspapers for purchase
  • Television in lobby
  • ATM
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Bar on the beach
  • Coffee shop
  • 1 conference room

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Free valet parking

Transport

  • Parking: Free valet parking and self parking

Room Amenities

Haven Riviera Cancun - All Inclusive - Adults Only offers 333 accommodations with iPod docking stations and free minibar items. Rooms open to furnished balconies or patios. Pillowtop beds feature premium bedding. 50-inch flat-screen televisions come with cable channels. Bathrooms include separate bathtubs and showers with rainfall showerheads, bathrobes, slippers, and designer toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and safes, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include espresso makers and complimentary bottled water. A nightly turndown service is provided and housekeeping is offered daily.

  • Private balcony or patio (furnished)
  • Pillowtop beds
  • Stocked minibar (free)
  • IPod dock
  • In-room dining (24 hours)
  • Flat-screen television
  • Cable channels
  • Espresso maker
  • Luxury bedding
  • Separate shower and tub
  • Rainfall showerhead
  • Housekeeping (daily)
  • Nightly turndown service
  • Local calls (free)
  • Hair dryer
  • Safe
  • Bathrobes
  • Slippers
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ceiling fan
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible
  • Wardrobe or closet

Food & Drink

Guests are served free buffet breakfast daily from 6:30 AM to 10:00 AM.

Flavours - Overlooking the pool and garden, this restaurant specializes in local and international cuisine and serves breakfast only.

Agua Bendita - Overlooking the garden, this theme restaurant specializes in Mexican cuisine and serves dinner only. Reservations are required. Open daily.

Olios - Overlooking the ocean and pool, this fine-dining restaurant specializes in Mediterranean cuisine and serves dinner only. Reservations are required. Open daily.

Vora Mar - Overlooking the ocean, this restaurant specializes in seafood and serves lunch and dinner. Open daily.

Satsu - This fine-dining restaurant specializes in Asian cuisine and serves dinner only. Reservations are required. Open daily.

Late night fare is available from 24-hour room service.

Nearby Activities

3 outdoor swimming pools are on site along with a spa tub. Other recreational amenities include an outdoor tennis court, a sauna, and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Pilates classes on site
  • Beach yoga on site
  • Ecotours nearby
  • Fitness classes on site
  • Tennis lessons on site
  • Beach volleyball on site
  • Scuba diving nearby
  • Yoga classes/instruction on site
  • Ziplining nearby

Spa Services

My Senses Spa has 9 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and hydrotherapy. The spa is equipped with a sauna, a spa tub, a steam room, and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

  • Number of treatment rooms 9
  • Outdoor treatment areas
  • Couples treatment rooms
  • Massages on beach
  • Manicures and pedicures
  • Body treatments
  • Body wraps
  • Facial treatments
  • Body scrubs
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Ayurvedic treatments
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Sauna in spa
  • Spa tub in spa
  • Steam room in spa
  • Minimum age to access spa is 18
  • Reflexology
  • Sports massage
  • Detoxification wrap
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Handrails in hallways
  • Handrails in stairways
  • Wheelchairs available on site
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk

Hotel Policies

Check-in

  • Check-in time ends at midnight
  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 18

Special check-in instructions:

The front desk is open daily from 9:00 AM - 6:00 PM. Front desk staff will greet guests on arrival.

The front desk at this property is open daily from 9:00 AM - 6:00 PM.
Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets and service animals are not allowed at Haven Riviera Cancun - All Inclusive - Adults Only

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, debit cards, and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas. Enhanced food service safety measures are in place. Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service. On-site PCR COVID-19 testing is available for a MXN 2000 fee, and antigen/rapid COVID-19 testing is available for a MXN 450 fee; reservations are required for on-site testing. This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico). This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Caters to adults only
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is not available
  • Security system
  • Property follows sanitization practices of Safe Travels (WTTC - Global)
  • Staffed front desk
  • Onsite COVID-19 testing (PCR) is available
  • Onsite COVID-19 testing (Antigen) is available
  • Reservations are required for onsite COVID-19 testing
  • Guest accommodation is sealed after cleaning
  • Cashless transactions are available
  • Masks are compulsory at the property
  • Contactless food service / room service is available
  • Reservation is not required for facilities onsite
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Mobile key entry is not available
  • Food service has been amended for enhanced safety
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • Property follows regional sanitization guidelines National Guidelines for reopening Tourism (Mexico)
  • No cribs (infant beds) available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Service animals not allowed
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Individually-wrapped food options are available through room service
  • Minimum guest age is 18
  • Debit cards
  • No gap period between guest stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-out is available for a fee (subject to availability, amount varies)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Haven Riviera Cancun Resort SPA All Inclusive Adults Only
  • Haven Riviera Cancun Resort SPA All Inclusive Adults Only
  • Haven Riviera Cancun Resort All Inclusive Adults Puerto Morelos
  • Haven Riviera Cancun Resort All Inclusive Adults
  • Haven Riviera Cancun All Inclusive Adults Puerto Morelos
  • Haven Riviera Cancun All Inclusive Adults
  • Haven Riviera Cancun Inclusive
  • Haven Riviera Cancun All Inclusive Adults Only
  • Haven Riviera Cancun - All Inclusive - Adults Only Cancun
  • Haven Riviera Cancun Resort SPA All Inclusive Adults Only
  • Haven Riviera Cancun All Inclusive All Inclusive Adults Only

You should know

  • Pool access is available 24-hours a day.
  • Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • This is an adults-only property and guests under 18 years old aren't allowed.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Awards & Affiliations

The property is a member of Preferred Hotels & Resorts.

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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.