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4.5 out of 5

"Haven resort is safe, the food is great, and the service is ok. I recommend haven resort to build some shopping centers and the travel can buy a gift ... " More

By a verified traveler on Mon 29 May 2023

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Hotel Description

4.5-star beachfront property near Moon Palace Golf Club

Beachside getaway

Within a 5-minute walk of the property, you'll find West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park and Arrecife de Puerto Morelos National Park. Moon Palace Golf Club and Xoximilco are also within 6 miles (10 km).

All-inclusive

This all-inclusive property features a full-service spa, a nightclub, and 7 restaurants. Relax with free beach cabanas and sun loungers, and cool off with a drink at the beachside bar. Enjoy the 4 outdoor pools and free perks like buffet breakfast and valet parking.

Junior Suite, 1 King Bed, Garden View (Swim out)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Junior Suite Garden View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Romance Junior Suite Partial Ocean View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Serenity Club Ocean View King Bed Junior Suite

Bed Count 1 King Bed Maximum Occupancy 2 Max

Serenity Club, One Bedroom, Master Suite, Ocean Front

Bed Count 1 King Bed Maximum Occupancy 2 Max

Junior Suite Swim-Out Partial Ocean View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Haven Riviera Cancun - All Inclusive - Adults Only ratings based on 75 Verified Reviews

Review Summary
4.5 out of 5 4.5 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Haven Riviera Cancun - All Inclusive - Adults Only

Everyone (21) Couples (40) Family (7)
5 out of 5
Haven resort is safe, the food is great, and the service is ok. I recommend haven resort to build some shopping centers and the travel can buy a gift to bring home for the family. I don’t like Haven resort ocean. Not clean and dirty. Please clean. thank you

Posted by on May 29, 2023

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Comment from Hotel Management

May 31, 2023 by Guest service

Dear Ger, Creating the ultimate relaxation experience is what we aim to do and by reading your review we confirm that we did a great job during your stay; Thanks for highlighting all those services and facilities.We appreciate your understanding regarding seaweed (sargassum), we are doing everything possible to reduce the impact of this natural phenomenon on our beach.We hope to have the pleasure of receiving you very soon.

5 out of 5
Great experience. Best service ever!

Posted by on May 19, 2023

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Comment from Hotel Management

May 23, 2023 by Guest service

Dear Alfonso, Thank you very much for taking the time to write a review. We will love to have you soon.

4 out of 5
Excellent resort for an adult vacation. We like to go to all inclusives so we don’t have to leave the property. Food quality needs improvement. Otherwise this an excellent location for adults that are past the party lifestyle.

Posted by on Mar 7, 2023

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Comment from Hotel Management

Mar 9, 2023 by Guest service

Dear Donald Thank you for taking the time to write your review, our guest's feedback is truly appreciated in our constant commitment to deliver an upstanding experience. Rest assured all your feedback will be taken into consideration to improve our service level and exceed your expectations on your next visit.

4 out of 5
Very relaxing resort. Clean environment & friendly staff. The food was pretty good with a decent variety. The buffet was small. The butler service was pointless. I would go back.

Posted by on Mar 3, 2023

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Comment from Hotel Management

Mar 16, 2023 by Guest service

Dear JulianneIt is always a pleasure to know you have felt that you had a great experience. We will love to have an opportunity to improve your review evaluation. We are all looking forward to your next visit.

5 out of 5
Great adult getaway close to airport

Posted by on Feb 27, 2023

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Comment from Hotel Management

Mar 2, 2023 by Guest service

Dear Shawn Thank you very much for taking the time to write a review. We will love to have you soon.

5 out of 5
Haven Riveria was amazing! My husband and I stayed there Feb 2023. Fair amount of couples and also groups. Location - 10/10 - very close to airport. Staff and Service was excellent 10/10. The pool staff keep asking what we needed, drinks kept coming throughout the day. Special callout to Jona at the pool and Jesus at the Mexican Steakhouse for great service. Pools 10/10 - two pools. One was more of a relaxed vibe, the other more of a party. It was great because you could chose what you wanted on that particular day. The pools were just beautiful. Food - 8/10 - food was pretty solid but if there is any improvement for the property the food would be it for us. The restaurants were solid, however, we did the buffet twice for dinner and it left a bit to be desired. I will say they have various themes, so perhaps those nights just weren’t our taste. We did really like the Mexican Steakhouse. Bars/Entertainment - 10/10 - several bars throughout the resort. We enjoyed the evening entertainment at Moons Cabaret. We spent the last two evenings at Docks Bar by the pool in the evenings and I wish we’d discovered it sooner as it was a very fun bar. Limes is also a good after dinner spot. The Haven had games, we didn’t get to check those out, I wish we had. We’ve stayed at several All Inclusive Resorts and can say I highly recommend this one if you are looking in the Cancun Area.

Posted by , from CLARKSBURG on Feb 25, 2023

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Comment from Hotel Management

Mar 31, 2023 by Guest service

Dear Andrea, Thanks for your kind review. We appreciate your time for sharing details about your most recent experience. We are analyzing how to improve our culinary offer and availability.We are glad to see that Jona and Jesus have left a mark on your memories and went beyond and above your expectations, we will recognized them for an outstanding job.See you soon!

4 out of 5

Posted by on Feb 20, 2023

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Comment from Hotel Management

Mar 16, 2023 by Guest service

Hello Michaela,Thanks for your kind review. We hope to see you very soon again.

5 out of 5
The Haven is great option for couples celebrating any significant life event. The staff is terrific, the resort is well maintained and offers plenty of pool and outdoor options. We were recently there for second visit really enjoyed the new recently opened Serenity facilities.

Posted by , from Cologne on Feb 6, 2023

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Comment from Hotel Management

Feb 7, 2023 by Guest service

Dear Timothy Thank you for telling us about your experience at Haven. We thank you and hope to see you again soon.Best regards,

4 out of 5

Posted by on Feb 6, 2023

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Comment from Hotel Management

Mar 9, 2023 by Guest service

Dear Timothy Thanks for your kind review!

5 out of 5

Posted by on Jan 31, 2023

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Comment from Hotel Management

Mar 9, 2023 by Guest service

Dear benjamin Thanks for your kind review!

About the Haven Riviera Cancun - All Inclusive - Adults Only

Location Ctra. Federal 307, Chetumal - Pto, Cancun, QROO 77569

All-inclusive Details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes
Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

  • All à la carte meals, snacks, and beverages included
  • 24-hour room service
  • In-room minibar (all beverages included)

Activities and facilities/equipment
All land activities and use of recreational facilities and equipment are included.

Land activities

  • Fitness facilities
  • Tennis

Lessons/classes/games
  • Aerobics
  • Bartending
  • Cooking
  • Dancing
  • Language
  • Pilates
  • Water fitness
  • Yoga

Entertainment

  • Onsite entertainment and activities
  • Onsite live performances

  • Yoga classes/lessons included
  • Pilates classes/lessons included
  • Aerobics classes/lessons included
  • Dancing classes/lessons included
  • 24-hour room service
  • Language classes/lessons included
  • Onsite entertainment and activities included
  • A la carte dining included
  • Bartending classes/lessons included
  • Gratuities included
  • Cooking classes/lessons included
  • Additional gratuities accepted
  • Fitness facilities included
  • All meals included
  • Tennis included
  • Water fitness classes/lessons included
  • All available beverages included
  • Minibar (all beverages included)
  • Onsite live performances included
  • All land sports and fitness activities and facilities are included

Property Features

Haven Riviera Cancun - All Inclusive - Adults Only is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Enjoy the complimentary cabanas and sun loungers for a relaxing day at the beach. At Haven Riviera Cancun - All Inclusive - Adults Only you can cool off in one of the 4 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. Free breakfast is served daily. There are 7 restaurants on site, as well as a coffee shop/café and a snack bar/deli. For a drink, you can stop by one of the onsite bars, including 3 swim-up bars and 8 bars/lounges. A computer station is on site and WiFi is free in public spaces. This all-inclusive property also offers outdoor tennis courts, a 24-hour fitness center, and a spa tub. Free self parking and valet parking are available. Smoking is allowed in designated areas at this 4.5-star Cancun property.

  • 435 guestrooms or units
  • 7 dining venues
  • 3 bars by the pool
  • 3 swim-up bars
  • 8 bars or lounges
  • Built in 2018
  • Buffet breakfast (free)
  • Nightclub
  • Deli
  • Cabanas on the beach (free)
  • Beach lounge chairs
  • Cabanas by the pool (free)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Charging station for electric cars
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Newspapers for purchase
  • Television in lobby
  • ATM
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Water dispenser
  • Bar on the beach
  • Coffee shop
  • 1 conference room

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Free valet parking

Transport

  • Parking: Free valet parking and self parking

Room Amenities

Haven Riviera Cancun - All Inclusive - Adults Only offers 435 accommodations with iPod docking stations and free minibar items. Rooms open to furnished balconies or patios. Pillowtop beds feature premium bedding. 50-inch flat-screen televisions come with cable channels. Bathrooms include separate bathtubs and showers with rainfall showerheads, bathrobes, slippers, and designer toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and safes, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include espresso makers and complimentary bottled water. A nightly turndown service is provided and housekeeping is offered daily.

  • Private balcony or patio (furnished)
  • Pillowtop beds
  • Stocked minibar (free)
  • IPod dock
  • In-room dining (24 hours)
  • Flat-screen television
  • Cable channels
  • Espresso maker
  • Luxury bedding
  • Separate shower and tub
  • Rainfall showerhead
  • Housekeeping (daily)
  • Nightly turndown service
  • Local calls (free)
  • Hair dryer
  • Safe
  • Bathrobes
  • Slippers
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ceiling fan
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible
  • Wardrobe or closet

Food & Drink

Guests are served free buffet breakfast daily from 7:00 AM to 11:00 AM.

Flavours - Overlooking the pool and garden, this restaurant specializes in local and international cuisine and serves breakfast only.

Agua Bendita - Overlooking the garden, this theme restaurant specializes in Mexican cuisine and serves dinner only. Reservations are required. Open daily.

Olios - Overlooking the ocean and pool, this fine-dining restaurant specializes in Mediterranean cuisine and serves dinner only. Reservations are required. Open daily.

Vora Mar - Overlooking the ocean, this restaurant specializes in seafood and serves lunch and dinner. Open daily.

Satsu - This fine-dining restaurant specializes in Asian cuisine and serves dinner only. Reservations are required. Open daily.

Late night fare is available from 24-hour room service.

Nearby Activities

4 outdoor swimming pools are on site along with a spa tub. Other recreational amenities include an outdoor tennis court and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Pilates classes on site
  • Beach yoga on site
  • Ecotours nearby
  • Fitness classes on site
  • Tennis lessons on site
  • Beach volleyball on site
  • Scuba diving nearby
  • Yoga classes/instruction on site
  • Ziplining nearby

Spa Services

The onsite spa has 9 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and hydrotherapy. The spa is equipped with a sauna, a spa tub, a steam room, and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

  • Number of treatment rooms 9
  • Outdoor treatment areas
  • Couples treatment rooms
  • Massages on beach
  • Manicures and pedicures
  • Body treatments
  • Body wraps
  • Facial treatments
  • Body scrubs
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Ayurvedic treatments
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Sauna in spa
  • Spa tub in spa
  • Steam room in spa
  • Minimum age to access spa is 18
  • Reflexology
  • Sports massage
  • Detoxification wrap
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Handrails in hallways
  • Handrails in stairways
  • Wheelchairs available on site
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Accessible bathroom (in select rooms)
  • Roll-in shower (in select rooms)
  • Wheelchair accessible parking
  • In-room accessibility (in select rooms)
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk

Hotel Policies

Check-in

  • Check-in time ends at midnight
  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets and service animals are not allowed at Haven Riviera Cancun - All Inclusive - Adults Only

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

This property uses a grey water recycling system and eco-friendly cleaning products

Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, debit cards, and cash. This property uses a grey water recycling system and eco-friendly cleaning products. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning. Social distancing measures are in place; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available. Enhanced food service safety measures are in place. Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service. This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico). This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

  • Grey water recycling system
  • Annual carbon offsets
  • Humane animal treatment
  • Comprehensive recycling policy
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Caters to adults only
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is not available
  • Security system
  • Property follows sanitization practices of Safe Travels (WTTC - Global)
  • Staffed front desk
  • Smoke detector
  • Property does not offer onsite COVID-19 testing
  • Property does not require health documentation at check-in
  • Guest accommodation is sealed after cleaning
  • Cashless transactions are available
  • Masks are not compulsory at the property
  • Contactless food service / room service is available
  • Reservation is not required for facilities onsite
  • Property is cleaned with disinfectant
  • Staff does not wear personal protective equipment
  • Mobile key entry is not available
  • Food service has been amended for enhanced safety
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • Property follows regional sanitization guidelines National Guidelines for reopening Tourism (Mexico)
  • No cribs (infant beds) available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Service animals not allowed
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Individually-wrapped food options are available through room service
  • Minimum guest age is 18
  • Debit cards
  • No gap period between guest stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Haven Riviera Cancun Resort SPA All Inclusive Adults Only
  • Haven Riviera Cancun Resort SPA All Inclusive Adults Only
  • Haven Riviera Cancun Resort All Inclusive Adults Puerto Morelos
  • Haven Riviera Cancun Resort All Inclusive Adults
  • Haven Riviera Cancun All Inclusive Adults Puerto Morelos
  • Haven Riviera Cancun All Inclusive Adults
  • Haven Riviera Cancun Inclusive
  • Haven Riviera Cancun All Inclusive Adults Only
  • Haven Riviera Cancun - All Inclusive - Adults Only Cancun
  • Haven Riviera Cancun Resort SPA All Inclusive Adults Only
  • Haven Riviera Cancun All Inclusive All Inclusive Adults Only

You should know

  • Pool access is available 24-hours a day.
  • Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • This is an adults-only property and guests under 18 years old aren't allowed.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Awards & Affiliations

The property is a member of Preferred Hotels & Resorts.

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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.