Stay at this Xpu-Ha property and you'll be within half a mile (1 km) of Oasis Beach and 2 miles (3 km) of Xpu-ha Beach. Ecopark Kantun Chi and Cenote Cristalino are also within 2 miles (3 km).
This all-inclusive property features a private beach, a full-service spa, and a water park. Enjoy a day at the beach snorkeling, or relax with beach umbrellas. There's fun for all ages with a free kid's club and a children's pool, and families will appreciate the onsite laundry facilities.
Free WiFi, LCD TVs
The 756 guestrooms feature free WiFi, LCD TVs with satellite channels, and thoughtful touches like minibars (stocked with some free items) and bathrobes. Other amenities include furnished balconies or patios, 24-hour room service, and rainfall showerheads.
Nov 14, 2021 by Cristina Caraveo Chief Concierge
Dear Howard, Thank you for sharing your comments with us, we are pleased to have met your expectations.
Sep 30, 2021 by Cristina Caraveo Chief Concierge
Dear Roberto, At this time, due to government indications, we cannot have consumption centers open beyond 11 at night. We hope that in a short time this situation will improve and be able to offer our food service 24 hours a day. Thank you for sharing your comments with us, We will be delighted to welcome you again.
Aug 23, 2021 by The Management
Dear traveler, We are really sorry to hear that you did not enjoy the experience in our hotel to the fullest as we strive to make each stay with us an unforgettable one.It is our hope that you will give us the opportunity to better serve you in the future. Regards,
Aug 23, 2021 by The Management
Dear traveler, Thank you for reviewing your recent stay in our Barceló Maya Palace. We look forward to welcoming you back again very soon. Regards,
Jul 28, 2021 by The Management
Dear Guest, Thank you for your contact, we are sorry that you left with this negative view of our property that not allowed you to fully enjoy your Vacation. I can let you know that all guest comments whether negative or positive are very important to us, as they show us the areas that we need to improve. We will be happy to receive you again one day with a guarantee that we can exceed your expectations. Warm regards,
Jul 27, 2021 by La Gerencia.
Estimado Huésped, Agradecemos el tiempo que se tomó para evaluarnos, lamentamos que se haya ido con esta impresión negativa de nuestra propiedad que no le permitió disfrutar plenamente de sus vacaciones. Nos hubiese gustado que nos indicara que aspectos de su estancia no disfrutó ya que todos los comentarios de nuestros clientes son muy importantes, ya sean negativos o positivos, debido a que nos muestran las áreas que debemos mejorar. Estaremos encantados de recibirlo nuevamente con la garantía de que podemos superar sus expectativas. Un cordial saludo
Jul 27, 2021 by The Management
Dear Guest, Thank you for sharing your comments on your recent stay at Barceló Maya Palace Specially mentioning the great service, we have provided. We give our very best in order to provide unforgettable moments. It is very gratifying to hear you had an amazing experience. We look forward to welcoming you to Barceló Maya Palace soon. Warm Regards,
This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.
Food and beverages
Activities and facilities/equipment
All onsite activities and use of facilities and equipment are included.
Barceló Maya Palace - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Simply walk outside to smell the salt air and watch the ocean waves from the white sand beach. At Barceló Maya Palace - All Inclusive you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. Free breakfast is available daily. There are 6 restaurants on site, along with a snack bar/deli. For a drink, you can stop by one of the onsite bars, including 2 poolside bars and 4 bars/lounges. Public spaces have free WiFi. This all-inclusive property also offers a water park (surcharge), a complimentary children's club, and a children's pool. You'll have access to the outdoor pool at a partner property. Limited free parking is available on a first-come, first-served basis. This 4.5-star Xpu-Ha property is smoke free.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Free self parking , Parking (limited spaces)
Barceló Maya Palace - All Inclusive offers 756 air-conditioned accommodations with minibars (stocked with some free items) and laptop-compatible safes. Rooms open to furnished balconies or patios. 32-inch LCD televisions come with premium satellite channels. Bathrooms include shower/tub combinations with rainfall showerheads, bathrobes, slippers, and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is provided daily.
Guests are served free buffet breakfast daily from 7:00 AM to 11:00 AM.
Mirador - This buffet restaurant specializes in international cuisine.
La Hacienda - This buffet restaurant specializes in Mexican cuisine.
Rodizio - This restaurant specializes in Brazilian cuisine.
Brasserie - This restaurant specializes in French cuisine.
Caribe - This restaurant specializes in Caribbean cuisine.
24-hour room service is available.
3 outdoor tennis courts and a water park (surcharge) with waterslides are featured at the property. 3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a health club and a sauna.
The recreational activities listed below are available either on site or nearby; fees may apply.
The onsite spa has massage/treatment rooms. Services include deep-tissue massages, Swedish massages, facials, and body treatments. The spa is equipped with a sauna, a steam room, and Turkish bath/hammam.
The spa is open daily.
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
An airport shuttle service (surcharge) is available on request.
Barceló Maya Palace - All Inclusive offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel. This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property accepts Visa, Mastercard, American Express, and debit cards. Cash is not accepted. Noise-free guestrooms cannot be guaranteed. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property. Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitizer. Individually-wrapped food options are available for breakfast and through room service.
Guests will be asked to pay the following charges at the property:
We've listed all charges provided to us by the property.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.