You'll find Cenote Cristalino and Ecopark Kantun Chi within 2 miles (3 km) of this property. Cenote Azul and Cenote Jardín del Eden are also within 2 miles (3 km).
All-inclusive
This all-inclusive property features a private beach, a full-service spa, and a water park. Enjoy a day at the beach snorkeling, or relax with beach umbrellas. There's fun for all ages with a free kid's club and a children's pool, and families will appreciate the onsite laundry facilities.
Barceló Maya Palace - All Inclusive ratings based on 34 Verified Reviews
Review Summary
3.8
out of 5
4.0 out of 5.0
Room cleanliness4.5 out of 5.0
Service & staff4.0 out of 5.0
Room comfort0.0 out of 5.0
Hotel condition4.0 out of 5.0
Guest reviews for Barceló Maya Palace - All Inclusive
Everyone (15)Couples (3)Family (14)
1 out of 5
Everything was excellent except for Gustavo the supervisor at the front desk. He was extremely rude, accommodating, insulting and unprofessional. Too bad.
Posted by Esther on Jun 7, 2023
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5 out of 5
Posted by Bernard on Apr 16, 2023
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Comment from Hotel Management
May 29, 2023
by The Management.
Dear Bernard,We are very happy about your feedback as our main goal is to leave all our Guest satisfied. We will continue all the hard work to keep satisfying all our guests and we hope to host you back real soon.Best Regards
5 out of 5
Posted by Erika on Feb 21, 2023
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Comment from Hotel Management
Mar 14, 2023
by The Management
Dear Erika,Thank you for staying with us , we appreciate your evaluation and hope to welcome you back soon.Best Regards
4 out of 5
Posted by Amy on Feb 20, 2023
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Comment from Hotel Management
Mar 14, 2023
by The Management
Dear Amy,Thank you for staying with us , we appreciate your evaluation and hope to welcome you back soon.Best Regards
5 out of 5
Posted by Ramiro on Feb 12, 2023
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Comment from Hotel Management
Mar 8, 2023
by La Gerencia
Estimado huésped,Le agradecemos mucho el haberse hospedado con nosotros y la evaluación que nos ha dado. Esperamos poder tener el placer de recibirles de nuevo pronto.Saludos Cordiales,
4 out of 5
Disappointing that they don’t offer more shows and activities on site for the guests.
Posted by Ricardo on Nov 6, 2022
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Comment from Hotel Management
Nov 17, 2022
by The Management.
Dear Ricardo,Thank you for choosing Barceló Maya Palace as your vacation resort and the time you have taken to share your impressions about your stay.I can let you know that all guest comments whether negative or positive are very important to us, as they show us the areas that we need to improve. We will be pleased to serve you again in the future.Best regards,
4 out of 5
I like the food and the atención provided by the staff
Posted by Gustavo on Oct 16, 2022
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Comment from Hotel Management
Oct 22, 2022
by The Management
Dear Gustavo,Thank you very much for sharing your great comments. We are glad that you truly enjoyed the hotel, but specially the great service we are well known for. We hope to welcome you back soon. Thank you once again for staying with us.Best Regards,
2 out of 5
Honestly I was very disappointed with this resort. Saw all the good reviews and it was a huge disappointment. We got there around 2pm and rooms weren’t available until 4:30pm even tho check in was at 3pm. Huge line of everyone complaining. Couldn’t get a reservation for any of the restaurants for at least 3 days out bc they were all booked and the buffet sucked. Nothing tasted good. Rooms were well kept and clean tho. Overall I would not recommend this resort.
Posted by Andrew on Aug 30, 2022
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Comment from Hotel Management
Sep 1, 2022
by The Management.
Dear Andrew,First of all, we would like to thank you for your preference and we appreciate the fact that you took some time to write your feedback about our resort.We want to apologize for any inconvenience caused during your stay, we are sharing this comments to all heads of the departments in order to improve in our opportunity areas as the ones youve mentioned.We apologize once again and hope you can give us another chance to welcome you.Best Regards
2 out of 5
My family trip was 4th time to cancun. My whole family members were 13 (adults and kids). We'd upgraded to premium level with extra cost. When we were checked in, they didnt enough staffs so we were waiting for loger than regular
level service. Their premium level lounge was worst in this entier property. Overall this poperty was ok, however, we couldn't get any quality of service (they called premium level service). They couldn't provided towles and roomservice. We paied extra for premium level, but we didn't get any valuable service at all. Money was not worthy. Specially, I didn't know why they made premium level and provided worst service to customers. They didn't try to help their customers. Buffet was almost same everyday. It was hard to make reservations for restaurants. The taco restaurant was horrible. Japanese restaurant's food was not able to eat and their performance was terrible and kept on mistake. Only my parents were there, they couldn't eat their dinner at that time. They served trash. Also, they didn't do any grill near pool so whenever we wanted eat some finger food, we needed to go to buffet. So we couldn't eat like before. I STRONGLLY recommend DO NOT THINK ABOUT THIS PROPERTY if you want to have good quality of service. But, this property was clean. (People couldn't eat / dirink as much they want)
If you like to stay clean hotel, we will like it. But, their activity staffs were good. They worked hard. I will go back to cancun within 2~3yrs but not here
Posted by KAY HYUNKYUNG, from Woodbridge on Jul 31, 2022
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Comment from Hotel Management
Aug 1, 2022
by The Management
Dear KAY HYUNKYUNG,
First of all thank you for visiting our hotel and for sharing your point of view.
Regarding the situation described, we are sorry that we have not exceeded your expectations and disappointment with some services we offer; accept our sincere apologies that certainly does not reflect the commitment and the quality that we have exhibited for many years.
We hope to have the opportunity to change your perception in the future as we believe you will enjoy our new services.
Regards,
5 out of 5
N/A
Posted by Roberto on Jun 28, 2022
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Comment from Hotel Management
Jun 29, 2022
by La Gerencia.
Estimado Roberto,
Gracias por su maravillosa calificación. Es muy gratificante saber que nuestros servicios han ido más allá de sus expectativas. Estamos encantados de saber que disfrutó su estancia en todos los aspectos y esperamos poder darle la bienvenida a Barceló Maya Palace muy pronto.
Saludos,
This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes Gratuities are included and additional gratuities at guests' discretion are accepted.
Food and beverages
Buffet and à la carte meals, snacks, and beverages included
In-room minibar (all beverages included)
Activities and facilities/equipment All onsite activities and use of facilities and equipment are included.
Water activities
Rowing/canoeing
Snorkeling
Windsurfing
Land activities
Fitness facilities
Miniature golf
Soccer
Tennis
Volleyball
Lessons/classes/games
Bartending
Cooking
Dancing
Language
Entertainment
Access to onsite nightclubs
Theme parties
Not included
Use of golf cart
Motorized water sports
Scuba-diving certification
Scuba-diving excursions
Surcharge for room service
Childcare
Spa/beauty facilities and services
Activities and services offered by independent operators
Offsite tours
Transportation to offsite activities
Access to onsite nightclubs included
Rowing/canoeing included
Windsurfing included
Buffet-style meals included
A la carte dining included
Fitness facilities included
Tennis included
Volleyball included
Soccer (football) included
Childcare not included
Scuba diving excursions not included
Scuba diving certification not included
Motorized water sports not included
All available beverages included
Use of golf cart not included
Spa/beauty facilities and services not included
Activities/services from independent operators not included
Surcharge for room service
Miniature golf included
Transportation to offsite activities not included
Offsite tours not included
Dancing classes/lessons included
Language classes/lessons included
Bartending classes/lessons included
Gratuities included
Cooking classes/lessons included
Additional gratuities accepted
Surcharge for bottled wine
Minibar (all beverages included)
All onsite activities, and facilities and equipment included
All non-motorized water sports included
Theme parties included
Snorkeling included
Property Features
Barceló Maya Palace - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Simply walk outside to smell the salt air and watch the ocean waves from the white sand beach. At Barceló Maya Palace - All Inclusive you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. Free breakfast is available daily. There are 6 restaurants on site, along with a snack bar/deli. For a drink, you can stop by one of the onsite bars, including 2 poolside bars and 4 bars/lounges. Public spaces have free WiFi. This all-inclusive property also offers a water park (surcharge), a complimentary children's club, and a children's pool. You'll have access to the outdoor pool at a partner property. Limited free parking is available on a first-come, first-served basis. This 4.5-star Xpu-Ha property is smoke free.
756 guestrooms or units
3 levels
6 dining venues
2 bars by the pool
4 bars or lounges
2350 sq ft of conference space
218 sq m of conference space
Buffet breakfast (free)
Nightclub
Deli
Kid's club (free)
Childcare (surcharge)
Towels for the beach
Umbrellas for the beach
Poolside lounge chairs
Business facilities
Conference space
Dry cleaning
Self-service laundry
Front desk (24 hours)
Express check-in
Express check-out
Staff is multilingual
Storage area for luggage
Front-desk safe
Tour and ticket information
Concierge
Wedding services available
Game room or arcade
Terrace
Garden
Gift shop
Beauty salon
Newspapers in lobby (free)
ATM
Onsite shopping
Bellhop
Elevator
No smoking on site
Swim-up bar
Family Friendly Amenities
Family property
On private beach
Number of outdoor pools - 3
Children's pool
Waterslide
Free WiFi
Outdoor tennis courts - 3
Children's club (free)
Snack bar/deli
Laundry facilities
Babysitting or childcare (surcharge)
In-room childcare (surcharge)
Arcade/game room
Playground on site
Internet
Available in all rooms:
Free WiFi
Available in some public areas:
Free WiFi
Parking
Free self parking
, Parking (limited spaces)
Transport
Property shuttles: Airport shuttle
Parking: Free self parking
Room Amenities
Barceló Maya Palace - All Inclusive offers 756 air-conditioned accommodations with minibars (stocked with some free items) and laptop-compatible safes. Rooms open to furnished balconies or patios. 32-inch LCD televisions come with premium satellite channels. Bathrooms include shower/tub combinations with rainfall showerheads, bathrobes, slippers, and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is provided daily.
Private balcony or patio (furnished)
Stocked minibar (select free items)
In-room dining (24 hours)
LCD television
Satellite channels
Premium channels
Coffee maker
Shower and tub combination
Rainfall showerhead
Housekeeping (daily)
Childcare in room (surcharge)
Hair dryer
Laptop safe
Bathrobes
Slippers
Toiletries (free)
Telephone
Iron and ironing board
Desk
Blackout drapes
Air conditioning
Ceiling fan
Ensuite bathroom
Food & Drink
Guests are served free buffet breakfast daily from 7:00 AM to 11:00 AM.
Mirador - This buffet restaurant specializes in international cuisine.
La Hacienda - This buffet restaurant specializes in Mexican cuisine.
Rodizio - This restaurant specializes in Brazilian cuisine.
Brasserie - This restaurant specializes in French cuisine.
Caribe - This restaurant specializes in Caribbean cuisine.
24-hour room service is available.
Nearby Activities
A private beach, 3 outdoor tennis courts, a health club, and a water park (surcharge) with waterslides are featured at the property. 3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a sauna and a fitness center.
The recreational activities listed below are available either on site or nearby; fees may apply.
Snorkeling on site
Playground on site
Ecotours nearby
Fitness classes on site
Basketball on site
Scuba diving on site
Volleyball on site
Kayaking on site
Sailing nearby
Yoga classes/instruction on site
Spa Services
The onsite spa has massage/treatment rooms. Services include deep-tissue massages, Swedish massages, facials, and body treatments. The spa is equipped with a sauna, a steam room, and Turkish bath/hammam. The spa is open daily.
Deep tissue massage
Swedish massage
Sauna in spa
Steam room in spa
Body treatments
Facial treatments
Massages
Accessibility
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Wheelchair-accessible on-site restaurant
Wheelchair accessible path of travel
Accessible bathroom (in select rooms)
Roll-in shower (in select rooms)
Wheelchair accessible parking
In-room accessibility (in select rooms)
Wheelchair-accessible registration desk
Wheelchair accessible (may have limitations)
Hotel Policies
Check-in
Check-in time starts at 3 PM
Check-in time ends at anytime
Minimum check-in age is: 18
Special check-in instructions:
This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
Barceló Maya Palace - All Inclusive offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
Check-out
Check-out by noon
Payment types
Children and extra beds
Children are welcome.
Rollaway/extra beds are not available.
Cribs (infant beds) are not available.
Pet Policy
Pets and service animals are not allowed at Barceló Maya Palace - All Inclusive
Policies
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, and debit cards. Cash is not accepted. Noise-free guestrooms cannot be guaranteed. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property. Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitizer. Individually-wrapped food options are available for breakfast and through room service.
Noise-free rooms not guaranteed
Property confirms they are implementing guest safety measures
Property is cleaned with disinfectant
Staff wears personal protective equipment
Masks are available to guests
Gloves are available to guests
Protective clothing is not available to guests
No shield between guests and staff in main contact areas
Guests are provided with free hand sanitizer
Staffed front desk
Social distancing measures are in place
Contactless check-in is not available
No rollaway/extra beds available
No cribs (infant beds) available
Property confirms they are implementing enhanced cleaning measures
Individually-wrapped food options are available
Service animals not allowed
Individually-wrapped food options are available for breakfast
Individually-wrapped food options are available through room service
Debit cards
Fees
Guests will be asked to pay the following charges at the property:
Sanitation services: USD 1.8 per night
We've listed all charges provided to us by the property.
Optional extras
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
Airport shuttle fee: USD 278 per vehicle (roundtrip, maximum occupancy 7)
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Hotel Names
All Inclusive Barcelo Maya Palace Deluxe
Barcelo Maya Palace Deluxe
Barceló Maya Palace All Inclusive Hotel Xpu-Ha
Barcelo Maya Palace Deluxe All Inclusive Xpu-Ha
Barcelo Maya Palace Deluxe Xpu-Ha
Barcelo Palace Maya Deluxe
Maya Barcelo Palace
Maya Palace Barcelo
Maya Palace Deluxe All Inclusive
Palace Barcelo
Barcelo Maya Palace Deluxe All Inclusive Hotel Xpu-Ha
Barcelo Maya Palace Deluxe All Inclusive Hotel
Barcelo Maya Palace All Inclusive Xpu-Ha
Barceló Maya Palace All Inclusive Xpu-Ha
Barcelo Maya Palace Xpu-Ha
Barceló Maya Palace All Inclusive All-inclusive property Xpu-Ha
Barceló Maya Palace All Inclusive All-inclusive property
Barceló Maya Inclusive XpuHa
Barcelo Maya Inclusive Xpu Ha
Barceló Maya Palace - All Inclusive Xpu-Ha
Barceló Maya Palace - All Inclusive All-inclusive property
You should know
Registered guests are the only ones allowed to be in guestrooms.
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Frequently Asked Questions
Barceló Maya Palace - All Inclusive is 48.9 mi (69-min drive) away from the Cancun Intl. Airport (CUN) airport, the closest popular airport to the property.
Barceló Maya Palace - All Inclusive offers an airport shuttle 24 hours a day, at scheduled times, for a charge of USD 278 per vehicle, roundtrip.
This property is on a private beach. Don't forget your sunscreen!
Barceló Maya Palace - All Inclusive offers free buffet breakfast every day from 7:00 AM to 11:00 AM.
No, there is no casino at this property.
Check-in is from 3 PM - anytime.
This property offers free self parking.
Barceló Maya Palace - All Inclusive features 3 outdoor pools and a children's pool.
Barceló Maya Palace - All Inclusive is home to Mirador, which features international cuisine.
This property has a spa, which features massages, body treatments, and facials.
Barceló Maya Palace - All Inclusive is 1.4 mi away from Xpu-Ha.
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.
