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4.3 out of 5

"The cuisine to choose from was excellent. The variety of pools for adults, family and kids was great. The staff and room were what we hoped for. Th ... " More

By a verified traveler on Sat 12 Jun 2021

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Hotel Description

4.5-star beachfront resort near Mujeres Beach

On the beach

You'll find Mujeres Beach and Costa Occidental de Isla Mujeres National Park within 3 miles (5 km) of this Punta Sam resort. Punta Sam Beach and Punta Sam Ferry Terminal are also within half a mile (1 km).

Luxury amenities

A full-service spa, 6 restaurants, and 5 outdoor pools are all featured at this smoke-free resort. Relax with sun loungers and beach umbrellas, and cool off with a drink at the beachside bar. There's fun for all ages with a free kid's club and a children's pool, and in-room childcare is an added bonus.

Jetted tubs, free WiFi

The 415 individually decorated guestrooms offer free WiFi and MP3 docks. Flat-screen TVs come with satellite channels, and other amenities include furnished balconies and jetted bathtubs.

Deluxe Garden View

Bed Count 1 King Bed Maximum Occupancy 4 Max
$216* Per night/room Dec 13 - Dec 14

Two Bedroom Suite Ocean View

Bed Count 1 King Bed Maximum Occupancy 6 Max

One Bedroom Ocean View

Bed Count 1 King Bed Maximum Occupancy 4 Max

Deluxe Ocean View

Bed Count 1 King Bed Maximum Occupancy 4 Max

Two Bedroom Suite Garden View

Bed Count 1 King Bed Maximum Occupancy 6 Max

One Bedroom Garden View Non Refundable

Bed Count 1 King Bed Maximum Occupancy 4 Max

Villa del Palmar Cancun Luxury Beach Resort & Spa ratings based on 16 Verified Reviews

Review Summary
4.2 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Villa del Palmar Cancun Luxury Beach Resort & Spa

Everyone (11) Family (4)
5 out of 5
The cuisine to choose from was excellent. The variety of pools for adults, family and kids was great. The staff and room were what we hoped for. The hotel staff worked hard at maintaining and cleaning the outdoor areas. Everything was sanitized because of the pandemic. Can't think of much that I didn't like.

Posted by on Jun 12, 2021

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Comment from Hotel Management

Jun 18, 2021 by Juan Carlos González

Dear Guest, Thank you for providing us the opportunity of hosting you at Villa del Palmar Cancun and for taking the time to share your experience with us. I am pleased to read that you had an unforgettable experience and that our team has done a great job taking care of every detail during your stay. Your comments inspire us to keep making our guests’ satisfaction possible. It will be an honor for Villa del Palmar Cancun to have you back and offer you our sincere hospitality on your next visit. Kind regards, Juan Carlos Gonzalez General Manager Villa del Palmar Cancun

5 out of 5
The property itself was gorgeous. It was immaculate, and the garden view was very relaxing. At Garza Blanca, the endless pools with the full view of the ocean is breathtaking. The staff were incredible as they treating us incredibly well. They truly had a vested interest with ensuring we were well taken after and enjoying our trip. The restaurants were phenomenal. Overall, an incredible property.

Posted by on Mar 4, 2020

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Comment from Hotel Management

Mar 5, 2020 by Juan Carlos Gonzalez

Dear Guest, Thank you for providing us the opportunity of hosting you at Villa del Palmar Cancun and for taking the time to share your experience with us. I am pleased to read that you had an unforgettable experience and that our team has done a great job taking care of every detail during your stay. Your comments inspire us to keep making our guests’ satisfaction possible. It will be an honor for Villa del Palmar Cancun to have you back and offer you our sincere hospitality on your next visit. Kind regards, Juan Carlos Gonzalez General Manager Villa del Palmar Cancun

5 out of 5
The property is big and modern. We had a reservation for 2 rooms with doble beds and they gave us an upgrade. The room was beautiful with ocean view. Everything clean and well stacked. The food was very good as well. The buffet style breakfast has a lot to choose from. All the workers were very friendly. I took the presentation for their membership and even if I didn’t purchase anything I was still treated with respect and friendliness.

Posted by on Jul 26, 2019

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Comment from Hotel Management

Jul 27, 2019 by Juan C. Gonzalez

Dear Guest, Thank you for providing us the opportunity of hosting you at Villa del Palmar Cancun and for taking the time to share your experience with us. I am pleased to read that you had an unforgettable experience and that our team has done a great job taking care of every detail during your stay. Your comments inspire us to keep making our guests’ satisfaction possible. It will be an honor for Villa del Palmar Cancun to have you back and offer you our sincere hospitality on your next visit. Kind regards, Juan Carlos Gonzalez General Manager Villa del Palmar Cancun

5 out of 5

Posted by on Jun 5, 2019

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Comment from Hotel Management

Jun 6, 2019 by JUAN C

Dear Guest, Thank you for providing us the opportunity of hosting you at Villa del Palmar Cancun and for taking the time to share your experience with us. I am pleased to read that you had an unforgettable experience and that our team has done a great job taking care of every detail during your stay. Your comments inspire us to keep making our guests’ satisfaction possible. It will be an honor for Villa del Palmar Cancun to have you back and offer you our sincere hospitality on your next visit. Kind regards, Juan Carlos Gonzalez General Manager Villa del Palmar Cancun

5 out of 5
The resort is beautiful and the rooms are over sized. From the moment we arrived, the staff was very welcoming and accommodating. We enjoyed all of the restaurants but our absolute favorite was the Italian restaurant Davino! Manager Manuel, our waiter Salomon Torres, Pancho, chef Fabiano and the rest of the staff went out of their way to make sure that our family has the best experience possible. Our 11 year old daughter loved watching creation of various deserts. Pancho and chef Fabiano taught her and let her create her own deserts. I cannot describe how much fun she had and how incredibly happy she was. The food was incredibly delicious and Salomon was the best waiter we ever had. The only negative thing about the beach was the seaweed overgrowth but resort staff worked very hard on removing it. Pools were very large and temperature of the water was absolutely perfect. We had the best time and cannot wait to come back to Cancun.

Posted by , from Colorado Springs on Jun 4, 2019

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Comment from Hotel Management

Jun 6, 2019 by JUAN C

Dear Olga, Thank you for providing us the opportunity of hosting you at Villa del Palmar Cancun and for taking the time to share your experience with us. I am pleased to read that you had an unforgettable experience and that our team has done a great job taking care of every detail during your stay. Your comments inspire us to keep making our guests’ satisfaction possible. It will be an honor for Villa del Palmar Cancun to have you back and offer you our sincere hospitality on your next visit. Kind regards, Juan Carlos Gonzalez General Manager Villa del Palmar Cancun

5 out of 5
Great place to relax, only problem is just to far to go to different places like clubbing or shopping other then that we had a great time

Posted by , from usa on Apr 19, 2018

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Comment from Hotel Management

Apr 20, 2018 by General Manager

Dear ilse, Thank you for providing us the opportunity of hosting you at Villa del Palmar Cancun and for taking the time to share your experience with us. I am pleased to read that you had an unforgettable experience and that our team has done a great job taking care of every detail during your stay. Your comments inspire us to keep making our guests’ satisfaction possible. It will be an honor for Villa del Palmar Cancun to have you back and offer you our sincere hospitality on your next visit. Kind regards, Juan Carlos Gonzalez General Manager Villa del Palmar Cancun

5 out of 5

Great experience Overall!

Hotel was very nice and clean. Staff was courteous and attentive. Food was great. Overall great experience! One detail that I did not like was that I requested a King Size Bed and was offered and given two Queen Size Beds instead. They said King Size Bed was subject to availability.

Posted by , from Long Beach on Mar 15, 2018

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Comment from Hotel Management

Mar 21, 2018 by General Manager

Dear Noe, Thank you for providing us the opportunity of hosting you at Villa del Palmar Cancun and for taking the time to share your experience with us. I am pleased to read that you had an unforgettable experience and that our team has done a great job taking care of every detail during your stay. Your comments inspire us to keep making our guests’ satisfaction possible. It will be an honor for Villa del Palmar Cancun to have you back and offer you our sincere hospitality on your next visit. Kind regards, Juan Carlos Gonzalez General Manager Villa del Palmar Cancun

5 out of 5
Great experience!! The beach was nice, the staff was really friendly, and the food was great!

Posted by on Mar 6, 2018

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Comment from Hotel Management

Mar 12, 2018 by General Manager

Dear Guest, Thank you for providing us the opportunity of hosting you at Villa del Palmar Cancun and for taking the time to share your experience with us. I am pleased to read that you had an unforgettable experience and that our team has done a great job taking care of every detail during your stay. Your comments inspire us to keep making our guests’ satisfaction possible. It will be an honor for Villa del Palmar Cancun to have you back and offer you our sincere hospitality on your next visit. Kind regards, Juan Carlos Gonzalez General Manager Villa del Palmar Cancun

5 out of 5

Nice

Very good overall experience .......................

Posted by on Dec 16, 2017

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Comment from Hotel Management

Feb 6, 2018 by General Manager

Dear Guest, Thank you for providing us the opportunity of hosting you at Villa del Palmar Cancun and for taking the time to share your experience with us. I am pleased to read that you had an unforgettable experience and that our team has done a great job taking care of every detail during your stay. Your comments inspire us to keep making our guests’ satisfaction possible. It will be an honor for Villa del Palmar Cancun to have you back and offer you our sincere hospitality on your next visit. Kind regards, Juan Carlos Gonzalez General Manager Villa del Palmar Cancun

5 out of 5

Nice and quiet in Sept.

Pros: It is a nice size resort but did not require a lot of walking to get to places. Great scenery and layout.
Cons: The 1 issue we had were mosquitoes after a small rain. Spray for the mosquitoes. Cut back on the Timeshare pitch as not everyone wants to sit or hear.
Had a destination wedding to attend at the V D P. Great resort , nice beach, The staff was very pleasant. We had no bad experiences with the staff. All wedding activities were well planned and executed.

Posted by , from TENN. on Oct 17, 2017

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Comment from Hotel Management

Oct 20, 2017 by Gab U.

Dear D and C, On behalf of all of us at Villa del Palmar Cancún Resort & Spa, we want to thank you for the wonderful comments you posted. We are honored and thrilled that we were able to contribute to your well-being and enjoyment of your well-earned vacation. Your kind words inspire and energize us to strive for better every day. We truly appreciate your recognition and we look forward to welcoming you back to “su casa” Villa del Palmar Cancún Hotel & Spa in the near future. We have taken notes regarding your suggestions in order to improve our services. Regarding the mosquitos, our exterminitator partner sprays the property on a daily basis, however due to the natural enviroment that is around the property. Sincerely, Gabriela U. Galicia Communication Manager Villa del Palmar Resort & Spa

About the Villa del Palmar Cancun Luxury Beach Resort & Spa

Location Carretera Punta Sam Km. 5.2, Punta Sam, QROO 77400

All-inclusive Details

  • Gratuities not included
  • 24-hour room service
  • Spa/beauty facilities and services not included
  • Taxes not included
  • A la carte dining included
  • All available beverages included

Property Features

Enjoy the umbrellas and sun loungers for a relaxing day at the beach. At Villa del Palmar Cancun Luxury Beach Resort & Spa you can cool off in one of the 5 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. There are 6 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 5 bars/lounges, a beach bar, and a poolside bar. WiFi and wired Internet are free in public spaces. This luxury resort also offers a complimentary children's club, a children's pool, and a steam room. You'll have access to the outdoor pool at a partner property. Free self parking and valet parking are available. This 4.5-star Punta Sam resort is smoke free.

  • 415 guestrooms or units
  • 9 levels
  • 3 buildings
  • 6 dining venues
  • 5 bars or lounges
  • Built in 2010
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Convenience store
  • Terrace
  • Garden
  • Gift shop
  • Newspapers in lobby (free)
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar on the beach
  • Bar by the pool

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 5
  • Children's pool
  • Free WiFi
  • Children's club (free)
  • Grocery/convenience store
  • Snack bar/deli
  • Laundry facilities
  • In-room childcare (surcharge)
  • Arcade/game room
  • Playground on site

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi , Free wired internet

Parking

Free self parking , Free valet parking

Transport

  • Property shuttles: Airport shuttle
  • Parking: Free valet parking and self parking

Room Amenities

Villa del Palmar Cancun Luxury Beach Resort & Spa offers 415 accommodations, which are accessible via exterior corridors and feature MP3 docking stations and espresso makers. Rooms open to furnished balconies. Each accommodation is individually furnished and decorated. Beds feature premium bedding. A pillow menu is available. 50-inch flat-screen televisions come with premium satellite channels. Bathrooms include shower/tub combinations with jetted bathtubs, bathrobes, slippers, and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include safes and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily.

  • Private balcony (furnished)
  • Jetted tub
  • MP3 dock
  • In-room dining (24 hours)
  • Flat-screen television
  • Satellite channels
  • Premium channels
  • Espresso maker
  • Coffee maker
  • Luxury bedding
  • Pillow options
  • Shower and tub combination
  • Housekeeping (daily)
  • Nightly turndown service
  • Childcare in room (surcharge)
  • Hair dryer
  • Safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Blackout drapes
  • Exterior corridor access
  • Climate control (air conditioning)
  • Ceiling fan
  • Unique furnishings
  • Unique decor
  • Connecting rooms available
  • Wheelchair accessible

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 7:00 AM to 11:30 AM.

La Casona - Overlooking the ocean, this steakhouse specializes in international cuisine. Guests can enjoy drinks at the bar.

Zama - This restaurant specializes in Mexican cuisine and serves lunch and dinner. Open daily.

Hiroshi - This restaurant specializes in Japanese cuisine and serves dinner only. Open daily.

Davinos - This restaurant specializes in Mediterranean cuisine and serves dinner only. Open daily.

Caprichos - Overlooking the ocean, this buffet restaurant specializes in international cuisine and serves breakfast and dinner. Guests can enjoy drinks at the bar. Open daily.

24-hour room service is available.

Nearby Activities

5 outdoor swimming pools and 4 spa tubs are on site. In addition to a children's pool, other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Golfing nearby
  • Parasailing nearby
  • Beach volleyball on site
  • Kayaking on site
  • Yoga classes/instruction on site
  • Playground on site
  • Beach yoga on site
  • Ecotours nearby
  • Fitness classes on site
  • Scuba diving on site
  • Hiking/biking trails nearby
  • Golf lessons available nearby
  • Sailing nearby

Spa Services

The Village Spa has 7 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a sauna, a spa tub, and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

  • Number of treatment rooms 7
  • Outdoor treatment areas
  • Couples treatment rooms
  • Massages on beach
  • Manicures and pedicures
  • Body treatments
  • Body wraps
  • Facial treatments
  • Body scrubs
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Sauna in spa
  • Prenatal massage
  • Spa tub in spa
  • Steam room in spa
  • Minimum age to access spa is 18
  • Reflexology
  • Sports massage

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchairs available on site
  • Wheelchair accessible (may have limitations)
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • Wheelchair-accessible concierge desk
  • In-room accessibility
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center

Hotel Policies

Check-in

  • Check-in time ends at midnight
  • Check-in time starts at 4:00 PM
  • Minimum check-in age is: 18

Special check-in instructions:

To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation. If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

This property offers health screenings for COVID-19. Guests should contact the property upon arrival to schedule departure health screenings.

To arrange for check-in, guests must contact the property at least 72 hours prior to arrival using the information on the booking confirmation. Guests arriving after 10:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts debit cards, debit cards, debit cards, debit cards, and debit cards

Safety features at this property include a smoke detector, a security system, and window guards

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

The guestrooms and property amenities at this property are not accessible to wheelchairs at this time.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, Eurocard, debit cards, and cash. For guests' safety, the property includes a smoke detector, a security system, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; the property is cleaned and disinfected with electrostatic spray. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; reservations are required for some onsite facilities. Contactless check-in and contactless check-out are available. Enhanced food service safety measures are in place. Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service. On-site PCR COVID-19 testing is available for a USD 75 fee, and antigen/rapid COVID-19 testing is available for a USD 18 fee; reservations are required for on-site testing. This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico). This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Security system
  • Property follows sanitization practices of Safe Travels (WTTC - Global)
  • Staffed front desk
  • Onsite COVID-19 testing (PCR) is available
  • Onsite COVID-19 testing (Antigen) is available
  • Reservations are required for onsite COVID-19 testing
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is used for disinfection
  • Cashless transactions are available
  • Masks are not compulsory at the property
  • Contactless food service / room service is available
  • Reservation might be required for some facilities onsite
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Mobile key entry is not available
  • Food service has been amended for enhanced safety
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • Property follows regional sanitization guidelines National Guidelines for reopening Tourism (Mexico)
  • No cribs (infant beds) available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Individually-wrapped food options are available through room service
  • Debit cards
  • No gap period between guest stays

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: USD 1.5 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 35 and USD 50 per person (approximately)
  • Airport shuttle fee: USD 50 per vehicle (one way)
  • Late check-out is available for a fee (subject to availability, amount varies)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Cancun Palmar
  • Palmar Cancun
  • Palmar Resort Cancun
  • Villa del Palmar Cancun Beach
  • Villa del Palmar Cancun Beach Playa Mujeres
  • Villa del Palmar Cancun Beach Resort
  • Villa del Palmar Cancun Beach Resort Playa Mujeres
  • Villa Palmar
  • Villa Palmar Cancun
  • Villa Palmar Resort Cancun
  • Villa Palmar Cancun Luxury Beach Resort Playa Mujeres
  • Villa Palmar Cancun Luxury Beach Playa Mujeres
  • Villa Palmar Cancun Luxury Beach
  • Villa Palmar Cancun Luxury Beach Resort
  • Villa del Palmar Cancun Beach Resort Spa
  • Del Palmar Cancun & Punta Sam
  • Villa del Palmar Cancun Luxury Beach Resort Spa
  • Villa del Palmar Cancun Luxury Beach Resort & Spa Resort
  • Villa del Palmar Cancun Luxury Beach Resort & Spa Punta Sam

You should know

  • Villa del Palmar Cancun Luxury Beach Resort & Spa offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Free in-room WiFi has a 2-device limit.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.