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4.6 out of 5

"Phenomenal resort, we had an excellent time, I would highly recommend visiting, we definitely plan to be back in the future. " More

By a verified traveler on Mon 21 Nov 2022

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Hotel Description

Adults-only beachfront property with 3 outdoor pools

On the beach

You'll be 6.6 mi (10.7 km) from Akumal Beach with a stay at this Kantenah property.

All-inclusive

This all-inclusive property features a private beach, a full-service spa, and 14 restaurants. Relax with sun loungers and beach umbrellas, and cool off with a drink at the beachside bar. Enjoy the 3 outdoor pools and free perks like buffet breakfast and free self parking.

Junior Suite Garden View

Bed Count 1 King Bed Maximum Occupancy 3 Max
$467* Per night/room Dec 11 - Dec 12

Junior Suite Poolside Ocean View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Suite Jacuzzi Terrace Poolside

Bed Count 1 Twin Bed Maximum Occupancy 2 Max

Junior Suite Private Pool Poolside

Bed Count 2 Full Beds Maximum Occupancy 2 Max

Junior Suite single use Garden View

Bed Count 1 Full Bed Maximum Occupancy 1 Max

Junior Suite Jacuzzi Terrace Poolside

Bed Count 2 Full Beds Maximum Occupancy 3 Max

TRS Yucatan Hotel - Adults Only - All Inclusive ratings based on 24 Verified Reviews

Review Summary
4.6 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for TRS Yucatan Hotel - Adults Only - All Inclusive

Everyone (5) Couples (15) Family (3)
5 out of 5
Phenomenal resort, we had an excellent time, I would highly recommend visiting, we definitely plan to be back in the future.

Posted by on Nov 21, 2022

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Comment from Hotel Management

Nov 21, 2022 by Edgar Gil

Dear Jared, first of all, thank you very much for your lovely comment. we really appreciate your review, looking forward to assist you on a future holidays. thank you very much.best regards,

5 out of 5
Amazing stay here ! My wife and i will only stay at TRS when we visit. Everything was perfect, the butlers were an EXCELLENT touch! 10/10

Posted by on Jul 24, 2022

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Comment from Hotel Management

Jul 25, 2022 by Regina Núñez

Dear Gerald. Thank you very much for your preference, and for choosing TRS Yucatan Hotel every time you come to the Riviera Maya. For all our team is a pleasure to serve you. We deeply wish that your return will be very soon. Best regards. Regina Núñez. Hospitality Advisor.

5 out of 5

Posted by on May 2, 2022

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5 out of 5
Great! Will be back

Posted by on Feb 6, 2022

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Comment from Hotel Management

Feb 7, 2022 by Regina Núñez.

Dear Danielle. Thank you very much for sharing this excellent comment about your recent stay at our Hotel. The entire TRS family looks forward to your return to our paradise to once again offer you a fantastic experience in an adults-only concept. Best regards, Regina Núñez. Hospitality Advisor.

5 out of 5
It's a sexy, mature, beautiful resort with great staff, amazing views, and tasty quality drinks. Fantastic experience overall...Pure bliss..

Posted by on Jan 27, 2022

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Comment from Hotel Management

Jan 27, 2022 by Regina Núñez.

Dear Mr. David. Thank you very much for hosting your vacation at TRS Yucatan Hotel. We are very pleased to know that you had fantastic days with us and full of happiness. We hope that very soon you will give us another opportunity to serve you. Best regards. Regina Núñez. Hospitality Advisor.

1 out of 5
Our experience with TRS Yucatan Hotel was terribly poor. We were so excited because we saw the numerous high reviews on several platforms but from the 5 hour wait for our room, undercooked meat, hair in the food, dirty dishes/glasses at every restaurant and bar, lipstick on the toilet paper in our room and then the staff refusing to provide bottled water - it was awful. No matter how much they try to reassure you that the tap water is safe to drink, DO NOT DRINK IT. You will become ill. Would not recommend. I reached out to the staff about our experience and they only requested that we try their resort again. There is not enough reason why I or anyone should risk their health and safety to stay at this resort.

Posted by on Jan 21, 2022

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Comment from Hotel Management

Jan 23, 2022 by Regina Núñez.

Dear Michelle. First of all, we really appreciate you staying with us at TRS Yucatan Hotel, your opinion and comments are really valuable for us. We would like to offer you a genuine and sincere apology for all the inconveniences experienced during your stay, definitely none of the actions described are a reflection of our hospitality. We will certainly take your comments into account in order to improve our services, as there is no one better than you to guide us on the road to success. We reiterate our apologies. Best regards. Regina Núñez. Hospitality Advisor.

5 out of 5
The hotel was amazing. Definitely five star. It’s your past our expectations. A world class resort…. I have nothing negative to say….

Posted by on Nov 23, 2021

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Comment from Hotel Management

Nov 24, 2021 by Kenia Rodriguez

Dear Mrs. Angelika, Thank you for the five-star review! Your loyalty is greatly appreciated. We hope to host you again in the near future. Kind regards, Kenia Rodriguez Hospitality SR Advisor

5 out of 5
We loved everything about this property. TRS is in a jungle like setting, with beautiful beaches and views. Service during our stay was absolutely stellar, and we will definitely return again.

Posted by , from HESPERIA on Nov 4, 2021

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Comment from Hotel Management

Nov 5, 2021 by Kenia Rodriguez

Dear Mrs. Sandra, Thank you for choosing TRS Yucatan Hotel as your vacation destination and for taking the time to share a review about your experience. It is great to know you truly enjoyed your stay and that you left with such a positive impression of our facilities. We will be delighted to welcome you back in the future. Kind regards, Kenia Rodriguez Hospitality SR Advisor

4 out of 5
The rooms were clean and modern with a great jacuzzi on the terrace. We didn’t like that the swimming beach wasn’t clean. We also didn’t like that the shuttles took us up to 30 min to get around.

Posted by , from Los Angeles on Aug 31, 2021

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Comment from Hotel Management

Sep 1, 2021 by Kenia Rodriguez

Dear Daneil, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and used to improve. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Kenia Rodriguez Hospitality SRAdvisor

5 out of 5

Posted by on Jul 14, 2021

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Comment from Hotel Management

Jul 26, 2021 by Pamela Viana

Dear Guest, Thank you very much for sharing your satisfaction of your recent visit to our TRS Yucatan Hotel. It has been a pleasure for us to be your host for your trip to the Mexican Caribbean. Our doors will always be open to please you once again with our unparalleled hospitality. Best regards,

About the TRS Yucatan Hotel - Adults Only - All Inclusive

Location Ctra Chetumal-Puerto Juarez Km, 256-100, Kantenah, QROO 77710

All-inclusive Details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

  • All buffet and à la carte meals, snacks, and beverages included
  • In-room minibar (all beverages included)

Activities and facilities/equipment
All onsite activities and use of facilities and equipment are included.

Water activities

  • Kayaking
  • Sailing
  • Scuba-diving lessons
  • Snorkeling
  • Windsurfing

Land activities
  • Fitness facilities
  • Miniature golf
  • Soccer
  • Tennis
  • Tennis lessons
  • Volleyball

Lessons/classes/games
  • Aerobics

Entertainment

  • Onsite entertainment and activities
  • Access to onsite nightclubs
  • Onsite live performances
  • Theme parties

Not included

  • Golf green fees
  • Use of golf cart
  • Use of golf equipment
  • Motorized water sports
  • Sailboats
  • Scuba-diving certification
  • Scuba-diving excursions
  • Scuba-diving lessons
  • Snorkeling excursions
  • Spa/beauty facilities and services
  • Activities and services offered by independent operators
  • Offsite tours
  • Transportation to offsite activities

  • Kayaking included
  • Access to onsite nightclubs included
  • Sailing included
  • Windsurfing included
  • Taxes included
  • Buffet-style meals included
  • A la carte dining included
  • Fitness facilities included
  • Tennis included
  • Volleyball included
  • Soccer (football) included
  • Scuba diving excursions not included
  • Snorkeling excursions not included
  • Scuba diving certification not included
  • Motorized water sports not included
  • All available beverages included
  • Golf green fees not included
  • Use of golf equipment not included
  • Use of golf cart not included
  • Spa/beauty facilities and services not included
  • Activities/services from independent operators not included
  • Miniature golf included
  • Transportation to offsite activities not included
  • Offsite tours not included
  • Scuba diving lessons not included
  • Sailboats not included
  • Aerobics classes/lessons included
  • Onsite entertainment and activities included
  • Gratuities included
  • Additional gratuities accepted
  • All meals included
  • Minibar (all beverages included)
  • Scuba lessons included
  • Tennis lessons included
  • All onsite activities, and facilities and equipment included
  • All non-motorized water sports included
  • Onsite live performances included
  • Theme parties included
  • Snorkeling included

Property Features

TRS Yucatan Hotel - Adults Only - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Step outside to unwind on the white sand beach. Lie back and work on your tan with relaxing beach amenities like umbrellas and sun loungers. At TRS Yucatan Hotel - Adults Only - All Inclusive you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. Free breakfast is available daily. There are 14 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 20 bars/lounges, a beach bar, and a poolside bar. Public spaces have free WiFi. This all-inclusive property also offers a spa tub, a steam room, and a fitness center. Self parking is free. A complete renovation of TRS Yucatan Hotel - Adults Only - All Inclusive was completed in November 2017. Smoking is allowed in designated areas at this 5-star Kantenah property.

  • 454 guestrooms or units
  • 2 levels
  • 4 buildings
  • 14 dining venues
  • 20 bars or lounges
  • Built in 2006
  • Buffet breakfast (free)
  • Deli
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference center
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • ATM
  • Onsite shopping
  • Bellhop
  • Smoking in designated areas
  • Bar on the beach
  • Coffee shop
  • Bar by the pool
  • Swim-up bar

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Parking: Free self parking

Room Amenities

TRS Yucatan Hotel - Adults Only - All Inclusive offers 454 air-conditioned accommodations with iPod docking stations and minibars. Rooms open to furnished balconies. A pillow menu is available. 55-inch flat-screen televisions come with premium cable channels and pay movies. Bathrooms include showers, bathrobes, slippers, and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, safes, and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is provided daily.

  • Private balcony (furnished)
  • Minibar
  • IPod dock
  • In-room dining (24 hours)
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Movies for purchase
  • Coffee maker
  • Pillow options
  • Shower
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available
  • Wardrobe or closet

Food & Drink

Guests are served free buffet breakfast daily from 7:00 AM to 11:00 AM.

El Gaucho - This steakhouse specializes in Argentinean cuisine. Guests can enjoy drinks at the bar.

Tentazione - This theme restaurant specializes in Italian cuisine. Guests can enjoy drinks at the bar. Open daily.

La Boheme - This restaurant specializes in French cuisine. Guests can enjoy drinks at the bar. Open daily.

Helios - This restaurant specializes in Mediterranean cuisine. Guests can enjoy drinks at the bar. Open daily.

Late night fare is available from 24-hour room service.

Nearby Activities

3 outdoor swimming pools are on site along with a spa tub. Other recreational amenities include a private beach, a sauna, and a fitness center.

Guests under 18 years old are not allowed in the swimming pool or spa tub.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Miniature golf on site
  • Golfing nearby
  • Snorkeling nearby
  • Volleyball on site
  • Beach volleyball on site
  • Kayaking on site
  • Windsurfing on site
  • Yoga classes/instruction on site
  • Pilates classes on site
  • Racquetball/squash on site
  • Segway rental/tour on site
  • Boat tours nearby
  • Fitness classes on site
  • Basketball on site
  • Hiking/biking trails nearby
  • Golf lessons available nearby
  • Scuba diving nearby

Spa Services

Zentropia has 16 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a sauna, a spa tub, and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

  • Number of treatment rooms 16
  • Outdoor treatment areas
  • Couples treatment rooms
  • Massages on beach
  • Manicures and pedicures
  • Body treatments
  • Body wraps
  • Facial treatments
  • Body scrubs
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Hot stone massage
  • Deep tissue massage
  • Sauna in spa
  • Spa tub in spa
  • Steam room in spa
  • Minimum age to access spa is 18
  • Thai massage
  • Sports massage
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Handrails in stairways
  • In-room accessibility
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Safety features at this property include a smoke detector and a security system

Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, and cash. For guests' safety, the property includes a smoke detector and a security system in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer. Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service. Each guestroom is kept vacant for a minimum of 24 hours between bookings. This property affirms that it adheres to the cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Caters to adults only
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Contactless check-out is not available
  • Staff wears personal protective equipment
  • Security system
  • Protective clothing is available to guests
  • Masks are available to guests
  • Debit cards not accepted
  • Gloves are available to guests
  • Property follows sanitization practices of Intertek Cristal (3rd party expert - Global)
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • LGBTQ friendly
  • No elevators
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Individually-wrapped food options are available through room service
  • Minimum guest age is 18
  • Gap period enforced between guest stays - 24 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Facilities fee: USD 35 per person, per day and includes use of: sauna; spa

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Palladium Yucatan Royal Suites
  • Royal Suites Palladium Yucatan
  • Royal Suites Yucatan Palladium Kantenah
  • Royal Suites Yucatan Palladium Resort
  • Royal Suites Yucatan Palladium Resort Kantenah
  • Royal Suites Yucatan Adults All Inclusive Kantenah
  • Royal Suites Yucatan Adults Kantenah
  • Royal Suites Yucatan Adults All Inclusive
  • Royal Suites Yucatan Adults
  • The Royal Suites Yucatan
  • TRS Yucatan Hotel Adults All Inclusive Kantenah
  • TRS Yucatan Hotel Adults All Inclusive
  • TRS Yucatan Adults All Inclusive Kantenah
  • TRS Yucatan Adults All Inclusive
  • The Royal Suites Yucatan Adults Only All Inclusive
  • TRS Yucatan Hotel Adults Only All Inclusive
  • TRS Yucatan Adults Inclusive
  • Trs Yucatan Inclusive Kantenah
  • TRS Yucatan Hotel Adults Only All Inclusive
  • TRS Yucatan Hotel - Adults Only - All Inclusive Kantenah

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • This is an adults-only property and guests under 18 years old aren't allowed.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.