On the beach
At this Puerto Morelos property, you'll be within 9 miles (15 km) of El Tinto Golf Course and 12 miles (20 km) of Ventura Park Cancun. Puerto Morelos Town Square is 12.7 mi (20.4 km) away.
This all-inclusive property features free water park access, a casino, and a full-service spa. Relax with free beach cabanas and sun loungers, and enjoy a drink at one of the 4 beachside bars. Enjoy a meal in one of the 9 restaurants and free perks like free self parking and WiFi in public areas.
Jan 5, 2023 by General Manager
Dear Traveler,Thank you for choosing our resort and for taking the time to share your experience with us.Regrettably, some factors of your holiday did not meet the expectations desired and we extend a sincere apology for this as our aim is always to provide exceptional experiences to each of our valued guests. We are truly humbled to have hosted you and it is our sincerest hope that you will grant us the opportunity of serving you in a future experience that will surpass your last and change any negative perceptions you may have of our resort or brand.Kindest Regards,Vladimir Mayllen
Jul 23, 2022 by General Manager
Dear Traveler, Thank you for choosing Royalton Riviera Cancun for your recent vacation and for taking the time to share your feedback with us. It is regrettable to learn that we delivered less than an incredible experience throughout your stay. Our team works hard to meet and exceed the expectations of our guests and in order for us to improve, your concerns were shared with the team who will implement the necessary actions to avoid any recurrence We hope that you grant us another opportunity to host you again so that we can deliver an experience that will exceed your last. Sincerely, Vladimir Mayllen
Jul 18, 2022 by Royalton Riviera Cancun, An Autograph Collection
Dear Michelle, We want to thank you for having taken the time to share your feedback with us regarding your recent vacation experiences at our hotel. Be assured that all information/comments have been received with great interest and will be used constructively to improve and perfect areas of opportunity. We invite you to contact us personally prior to any near future arrival, as we want you to feel welcome at our hotel.
Jul 4, 2022 by Royalton Riviera Cancun, An Autograph Collection
Dear Katherine Thank you for having chosen our hotel as recent Vacation Destination. All customer feedback shared on this platform is of great importance to us as we always want to improve and perfect our services. If you should decide to visit us in the near future, we invite you to contact us personally prior to the arrival.
Jun 23, 2022 by Royalton Riviera Cancun, An Autograph Collection
Dear Brandon, We want to thank you for having taken the time to share your feedback with us regarding your recent vacation experiences at our hotel. Be assured that all information/comments have been received with great interest and will be used constructively to improve and perfect areas of opportunity. We invite you to contact us personally prior to any near future arrival, as we want you to feel welcome at our hotel.
Jan 21, 2022 by Royalton Riviera Cancún Resort & Spa
Dear Traveler We want to thank you for having taken the time to share your feedback with us regarding your recent vacation experiences at our hotel. Be assured that all information/comments have been received with great interest and will be used constructively to improve and perfect areas of opportunity. We invite you to contact us personally prior to any near future arrival, as we want you to feel welcome at our hotel.
This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes
Gratuities are included and additional gratuities at guests' discretion are accepted.
Food and beverages
Activities and facilities/equipment
All onsite activities and use of facilities and equipment are included.
Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Sit back and relax on the beach with complimentary cabanas, umbrellas, and sun loungers. At Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino you can cool off in one of the 8 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. There are 9 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 4 beach bars, 3 swim-up bars, and 3 bars/lounges. A computer station is on site and WiFi is free in public spaces. This Beaux Arts property also offers a complimentary water park, a complimentary children's club, and a children's pool. Free self parking is available. Smoking is allowed in designated areas at this 4.5-star Puerto Morelos property.
Available in all rooms: Free WiFi , High-speed internet access
Available in some public areas: Free WiFi , Internet access in public areas - high speed
Free self parking
Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino offers 840 accommodations with MP3 docking stations and free minibar items. Rooms open to balconies. Beds feature down comforters and premium bedding. 49-inch plasma televisions come with premium cable channels. Bathrooms include separate bathtubs and showers with jetted bathtubs and rainfall showerheads. Bathrooms are also outfitted with bathrobes, slippers, and complimentary toiletries. This Puerto Morelos property provides complimentary wireless Internet access. Business-friendly amenities include desks and laptop-compatible safes, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hair dryers.
Gourmet Marche - This buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. A children's menu is available.
Zen - This restaurant specializes in Japanese cuisine and serves dinner only. Open daily.
Hunter Steak House - This steakhouse specializes in international cuisine and serves dinner only. Open daily.
Grazie Italian Trattoria - This restaurant specializes in Italian cuisine and serves lunch and dinner. Open daily.
Taj - This restaurant specializes in Indian cuisine and serves dinner only. Open daily.
24-hour room service is available.
3 outdoor tennis courts and a complimentary water park with waterslides are featured at the property. 8 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a spa tub, a sauna, and a fitness center.
The recreational activities listed below are available either on site or nearby; fees may apply.
The onsite spa has massage/treatment rooms. Services include deep-tissue massages, hot stone massages, Swedish massages, and facials. The spa is equipped with a sauna, a spa tub, and a steam room. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology.
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
Front desk staff will greet guests on arrival.
Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.
Charges for extra guests may apply and vary according to property policy.
A cash deposit or credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property accepts Visa, Mastercard, American Express, and cash. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer. Contactless check-in and contactless check-out are available. Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service. This property affirms that it adheres to the cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global).
Guests will be asked to pay the following charges at the property:
We've listed all charges provided to us by the property.
Green / Sustainable Property
This property participates in Green Globe, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.
This property has signed the UNESCO Sustainable Travel Pledge.