"This was my first time at Royalton and it was ABSOLUTELY AMAZING!!!! I loved it! The rooms are very clean. Staff is super nice and always answering an ... " More
On the beach
Within 12 miles (20 km) of this property, you'll find Cancun Country Club and Ventura Park Cancun. Puerto Morelos Town Square is 12.7 mi (20.4 km) away.
All-inclusive
This all-inclusive property features free water park access, a casino, and a full-service spa. Relax with free beach cabanas and sun loungers, and enjoy a drink at one of the 3 beachside bars. Enjoy a meal in one of the 10 restaurants and perks like free WiFi.
Jetted tubs, free WiFi
Boasting jetted bathtubs, the 840 guestrooms also offer free WiFi and free minibar items. Other amenities include balconies, MP3 docks, and plasma TVs with cable channels.
Aug 14, 2020 by Online Communications Manager
Dear StephanieL en It feels very rewarding to hear that our services have gone beyond our client’s expectations. We are pleased you enjoyed your stay and were well looked after by the team here at Royalton Riviera Cancun. We look forward to welcoming you again. Luxury Regards,
Feb 25, 2020 by Online Communications Manager
Dear LolaNicole We appreciate your continued feedback in regards to the ongoing issues surrounding the “Reserving of sun loungers”, out of common courtesy to other guests this practice is not permitted in the Resort, therefore we will be enforcing this policy by removing any unattended items left on the sun loungers or Bali Beds. Luxury regards
Feb 10, 2020 by Online Communications Manager
Dear guest We would like to extend our thanks for your visit. Hoping to receive you again in sunny at Royalton Riviera Cancun. Luxury regards
Jan 30, 2020 by Online Communications Manager
Dear Ruben&Maria It was a great pleasure welcoming you to Royalton Riviera Cancun. We are delighted to read that you spent a most wonderful holiday with us and found the staff and the Resort very pleasant. Luxury Regards
Oct 30, 2019 by Online Communications Manager
Dear guest We would like to extend our thanks for your visit. Hoping to receive you again in sunny at Royalton Riviera Cancun. Luxury regards
Nov 20, 2019 by Online Communications Manager
Dear Guest: We noted you had a bad experience with your travel agency, and this event may change your perspective of your entire stay, we hope to receive you in the future to enjoy our facilities at the resort. Luxury Regards.
Sep 11, 2019 by Online Communications Manager
Dear guest Thank you for sharing your experience at Royalton and we hope you enjoyed your stay. Your opinion is valuable to us and I assure you that they will be taken seriously Luxury regards
Aug 15, 2019 by Online Communications Manager
Dear guest It has been nice to read your lovely review and we are pleased that you enjoyed your stay with us. We hope to welcome you soon back at Royalton in the near future. Luxury regards
Aug 15, 2019 by Online Communications Manager
Dear Cindy Please rest assured that your comments have been shared with the managers of the departments involved to ensure corrections are immediately put in place. Regards
Jul 17, 2019 by Online Communications Manager
Dear Shay It is a great pleasure to know that we were able to exceed your expectations and that you enjoyed our service and food. We look forward to welcoming you soon at Royalton Riviera Cancun. Luxury regards
This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.
Food and beverages
Activities and facilities/equipment
All onsite activities and use of facilities and equipment are included.
Water activities
Entertainment
Not included
Royalton Riviera Cancun Resort & Spa - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Sit back and relax on the beach with complimentary cabanas, umbrellas, and sun loungers. At Royalton Riviera Cancun Resort & Spa - All Inclusive you can cool off in one of the 8 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. There are 10 restaurants on site, along with a coffee shop/café. You can enjoy a drink at one of the bars, which include 3 beach bars, 3 swim-up bars, and 12 bars/lounges. A computer station is on site and WiFi is free in public spaces. This Beaux Arts property also offers a complimentary water park, a complimentary children's club, and a children's pool. Smoking is allowed in designated areas at this 4.5-star Puerto Morelos property.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Royalton Riviera Cancun Resort & Spa - All Inclusive offers 840 accommodations with MP3 docking stations and free minibar items. Rooms open to balconies. Beds feature premium bedding. 49-inch plasma televisions come with premium cable channels. Bathrooms include separate bathtubs and showers with jetted bathtubs and rainfall showerheads. Bathrooms are also outfitted with bathrobes, slippers, and complimentary toiletries. This Puerto Morelos property provides complimentary wireless Internet access. Business-friendly amenities include desks and laptop-compatible safes, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hair dryers.
Gourmet Marche - This buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.
Zen - This restaurant specializes in Japanese cuisine and serves dinner only. Open daily.
Hunter Steak House - This fine-dining restaurant specializes in Italian cuisine and serves dinner only. Open daily.
Grazie Italian Trattoria - This restaurant specializes in Mediterranean cuisine and serves lunch and dinner. Open daily.
Taj - This restaurant specializes in Indian cuisine and serves dinner only. Open daily.
24-hour room service is available.
3 outdoor tennis courts and a complimentary water park with waterslides are featured at the property. 8 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a spa tub, a sauna, and a fitness center.
The recreational activities listed below are available either on site or nearby; fees may apply.
The onsite spa has massage/treatment rooms. Services include deep-tissue massages, hot stone massages, Swedish massages, and facials. The spa is equipped with a sauna, a spa tub, and a steam room. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology.
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
Front desk staff will greet guests on arrival.
Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
No onsite parking is available
This property accepts credit cards and cash
Charges for extra guests may apply and vary according to property policy.
A cash deposit or credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
No onsite parking is available. This property accepts credit cards and cash. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer. Contactless check-in and contactless check-out are available. Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service. Each guestroom is kept vacant for a minimum of 24 between bookings. The property affirms that it adheres to the Intertek Cristal (3rd party expert - Global) sanitization guidelines.
Green / Sustainable Property
This property participates in Green Globe, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.