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 Isla Mujeres •1 Room
 Isla Mujeres • 1 Room
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Mia Reef Isla Mujeres - All Inclusive

4-star property
Calle Zazil-Ha S/N, Zona 7, Isla Mujeres, QROO 1-855-201-7819
3.6 out of 5
Good!
See all 36 travelocity Reviews

"The property should inform visitors that it is a bird sanctuary. These birds are very noisy and smell. We had to move rooms due to the noise, it was a ... " More

By a verified traveler on Sun 21 May 2023

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Hotel Description

Family-friendly stay near Norte Beach

On the beach

You'll be within half a mile (1 km) of Norte Beach and 2 miles (3 km) of Isla Mujeres Cemetery with a stay here. Also, Miguel Hidalgo is within half a mile (1 km) and Isla Mujeres Ferry Terminal is within 2 miles (3 km).

All-inclusive

An outdoor pool is on site and the staff is available around-the-clock at the 24-hour front desk. Spend a day at the beach snorkeling, or relax with sun loungers and beach umbrellas. Families will appreciate the free kid's club, complimentary bicycles, and free supervised childcare.

Basic Double Room

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
$344* Per night/room Oct 5 - Oct 6

Superior Ocean Front Room

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Grand Aqua Villa

Bed Count 1 King Bed Maximum Occupancy 2 Max

Deluxe Villa Ocean Front Suite

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Deluxe Room, Ocean View

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Mia Reef Isla Mujeres - All Inclusive ratings based on 36 Verified Reviews

Review Summary
3.6 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Mia Reef Isla Mujeres - All Inclusive

Everyone (15) Couples (10) Family (9)
1 out of 5
No room service, no premium liquor (only for members), air conditioning problems, food was terrible, and our rooms were in a "bird sanctuary" area (which they did not inform us of) so it was incredibly noisy with bird droppings every where. I've stayed in Isla Mujeres many times and this is by far the worst experience I've had on the island.

Posted by on Aug 6, 2023

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Comment from Hotel Management

Aug 7, 2023 by Martin from concierge

Good morning Mr. KEVINThank you for giving us the opportunity to review your feedback! We are sorry if we could not fulfill your expectations but we appreciated your sincere and constructive comments. Please know that one of our main goals is to work on a daily basis to constantly improve our services and guest satisfaction. I have noted all your comments and suggestions which we will constructively use to improve our services and facilities. It was a pleasure to host your holiday and hopefully you will provide us an opportunity to host your holiday once again. Warm regards!!

2 out of 5
Well that was interesting! I only stayed 1 night of the 3 that I'd paid for because the property is uncomfortable. At check in, the staff was friendly. They did lightly ask me if I wanted to be part of an ownership opportunity, which I declined. The facility feels a bit like a very old cruise ship that has run aground. The surrounding area is GORGEOUS - which is the best (only) bright spot here. The water is warm and comfortable and one can spend lots of time bobbing in the calm surf on the west side of the island. Food was fine. Maybe a slight notch lower quality than a typical all-inclusive resort. Here's the MAJOR problem: The island is infested with Terns. A tern is a bird that is a bit like a mix between a seagull and a black bird. They are noisy, so sleeping is problematic. They have pooped all over the resort, so it smells bad and you can't navigate across the property without stepping in bird poo. I also found the bathroom to be just so-so. Water would not get hot in the shower. It looked nice, but with the birds all over the place, I could not rest here. So I left.

Posted by on Jul 27, 2023

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Comment from Hotel Management

Jul 27, 2023 by Martin from concierge

Dear Mr.Scoot Thank you very much for your kind comments and for taking the time to post your review on expedia! We would be honored to welcome you back in a near future at Mia Reef Isla Mujeres. Kind regards!!

3 out of 5

Posted by on May 28, 2023

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Comment from Hotel Management

May 30, 2023 by Ricardo from concierge

Dear Mrs. MarthaPlease let us know in what we can help you ?Regards!!

2 out of 5
I had no hotel water for a day.

Posted by on May 24, 2023

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Comment from Hotel Management

May 24, 2023 by Armando from Concierge

Thank you for choosing our hotel and have taken your time to share your comments. We will work on improving the areas of opportunities you mentioned to provide you the best experience in your next visit.Regards!!

3 out of 5
The property should inform visitors that it is a bird sanctuary. These birds are very noisy and smell. We had to move rooms due to the noise, it was a little better but the bird droppings are everywhere. The beach was nice but 30 to 40 boats anchor there and drop off a couple hundred people (minimum) every day so the view is limited. Read as many reviews as you can find and try to make an informed decision.

Posted by , from Griffin on May 21, 2023

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Comment from Hotel Management

May 21, 2023 by Miriam from concierge

Dear John: Thank you for choosing our hotel and have taken your time to share your comments. We will work on improving the areas of opportunities you mentioned to provide you the best experience in your next visit.Regards!!

5 out of 5

Posted by on Apr 9, 2023

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Comment from Hotel Management

Apr 30, 2023 by Ricardo from concierge

Dear JudithIn what can we help you ?Regardrs!!

2 out of 5
Location was great, serving staff was great, views were amazing and if you have young kids, this would be great. The concierge was a lying, condisending person. customers service both there and afterwards is non existent. we didnt have hot water for three of our five days. i kept going to him and he lied to us saying he was taking care of it. i asked to speak to the manager above him and he said there wasnt any. I asked for some compensation, he said he would check and never did. He never wrote any notes so the other person I talked to had no idea we even had an issue. This place is way over priced for no hot water. Food for breakfast and lunch were ok. Dinner very sub par for all inclusive. one good restaurant that was closed 4 out of our six nights we were there. Dont stay here unless small kids.

Posted by on Apr 8, 2023

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Comment from Hotel Management

Apr 9, 2023 by Miriam from concierge

Thank you for choosing our hotel and have taken your time to share your comments. We will work on improving the areas of opportunities you mentioned to provide you the best experience in your next visit.Best regards!!

3 out of 5
Amazing beach, service was wonderful, ceviche bar was great, options at the buffet were also good and had a good variety. Drinks were good. Property needs work, rooms need a little tlc. Painting on buildings needs to occur, bathrooms need updating. There are steps in and out of rooms and patios that could cause a trip hazard to some.

Posted by on Mar 10, 2023

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Comment from Hotel Management

Mar 10, 2023 by Miriam from concierge

Dear Jenna, Thank you for choosing our hotel and have taken your time to share your comments. We will work on improving the areas of opportunities you mentioned to provide you the best experience in your next visit.Best regards!!

4 out of 5
Loved the beautiful beach. People were great. Our room flooded when it rained not good. The restaurant food was ok. Need more choices. Yoga teachers were late. Yoga mats were absolutely disgusting! Filthy and smelled!

Posted by on Feb 7, 2023

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Comment from Hotel Management

Feb 8, 2023 by Armando from Concierge

Dear Jane Marie, Thank you for choosing our hotel and have taken your time to share your comments. We will work on improving the areas of opportunities you mentioned to provide you the best experience in your next visit.Best regards!!

5 out of 5
The beaches can’t be beat. They offered a variety of food. Rooms were clean, mattresses were comfy. Staff was amazing!

Posted by on Feb 6, 2023

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Comment from Hotel Management

Feb 8, 2023 by Armando from Concierge

Dear Julie, Thank you very much for your kind comments and for taking the time to post your review on expedia! We would be honored to welcome you back in a near future at Mia Reef Isla Mujeres. Kind regards

About the Mia Reef Isla Mujeres - All Inclusive

Location Calle Zazil-Ha S/N, Zona 7, Isla Mujeres, QROO 77400

All-inclusive Details

Gratuities and taxes
Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

  • All buffet meals, snacks, and select beverages included

Not included

  • Minibar
  • Room service
  • Childcare
  • Spa/beauty facilities and services
  • Transportation to offsite activities

  • Childcare not included
  • Buffet-style meals included
  • Spa/beauty facilities and services not included
  • Gratuities included
  • Transportation to offsite activities not included
  • Local non-alcoholic beverages and soft drinks included
  • Additional gratuities accepted
  • Room service not included
  • All meals included
  • Minibar not included

Property Features

Step outside to unwind on the white sand beach. Spend the day at the beach and work on your tan with sun loungers (chaise longues) or relax in the shade with umbrellas. At Mia Reef Isla Mujeres - All Inclusive, pamper yourself with a treatment at the full-service spa or have fun in the sun with activities like snorkeling and kayaking. A free manager's reception is offered daily. There are 3 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. WiFi is free in public spaces. Limited free parking is available on a first-come, first-served basis. A complete renovation of Mia Reef Isla Mujeres - All Inclusive was completed in January 2016.

  • 164 guestrooms or units
  • 8 levels
  • 2 buildings
  • 3 dining venues
  • Meeting rooms
  • Manager's reception (free)
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • ATM
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Bar or lounge
  • Coffee shop
  • 1 conference room
  • Bar by the pool
  • Swim-up bar

Family Friendly Amenities

  • Family property
  • On private beach
  • Number of outdoor pools - 1
  • Supervised childcare/activities (free)
  • Free WiFi
  • Children's club (free)
  • Babysitting or childcare (surcharge)

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Parking (limited spaces)

Transport

  • Parking: Free self parking

Room Amenities

Mia Reef Isla Mujeres - All Inclusive offers 164 accommodations with minibars and safes. LED televisions come with cable channels. Bathrooms include showers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily.

  • Minibar
  • LED television
  • Cable channels
  • Coffee maker
  • Shower
  • Housekeeping (daily)
  • Nightly turndown service
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Wheelchair accessible

Food & Drink

Mia Reef Isla Mujeres - All Inclusive has 3 restaurants on site.

Nearby Activities

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Snorkeling on site
  • Beach yoga on site
  • Free bicycles on site
  • Beach volleyball on site
  • Kayaking on site
  • Swimming nearby
  • Windsurfing nearby

Spa Services

The onsite spa has 3 treatment rooms including rooms for couples. Services include facials and body treatments.

  • Body treatments
  • Facial treatments
  • Number of treatment rooms 3
  • Couples treatment rooms
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Accessible bathroom (in select rooms)
  • Roll-in shower (in select rooms)
  • Wheelchair accessible parking
  • In-room accessibility (in select rooms)

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Safety features at this property include a carbon monoxide detector

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, and American Express. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer. Contactless check-out is available. Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service. Each guestroom is kept vacant for a minimum of 24 hours between bookings.

  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Debit cards not accepted
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • No cribs (infant beds) available
  • Carbon monoxide detector
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Individually-wrapped food options are available through room service
  • Gap period enforced between guest stays - 24 hours

Hotel Names

  • Avalon Club Reef
  • Avalon Reef Club Isla Mujeres Hotel Isla Mujeres
  • Avalon Reef Isla Mujeres
  • Mía Reef Isla Mujeres Resort
  • Mía Reef Resort
  • Mía Reef Isla Mujeres All Inclusive
  • Mía Reef All Inclusive
  • Mia Reef Isla Mujeres All Inclusive
  • Mia Reef All Inclusive
  • Mía Reef Isla Mujeres
  • Mia Reef Isla Mujeres
  • Mia Reef
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  • Mia Reef Isla Mujeres - All Inclusive Isla Mujeres
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Frequently Asked Questions

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.