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Nickelodeon Hotels & Resorts All Inclusive Riviera Maya

5-star property
Carretera Cancun Tulum Km 45, Playa del Carmen, QROO 1-855-201-7819
3.7 out of 5
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See all 3 travelocity Reviews

"Best hotel ever!!! The staff and services are great! " More

By a verified traveler on Sat 21 Jan 2023

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Hotel Description

Upscale beachfront hotel with 6 restaurants

On the beach

At this Playa del Carmen hotel, you'll be within 3 miles (5 km) of Playa Paraiso Golf Course and 6 miles (10 km) of El Manglar Golf Course. Cirque du Soleil Boutique at Vidanta Riviera Maya and Sanctuary of Hope and Time Capsule are also within 6 miles (10 km).

All-inclusive

This all-inclusive hotel features free water park access, a full-service spa, and 6 restaurants. There's fun for all ages with a lazy river and a free kid's club, and in-room childcare is an added bonus. Unwind with a drink at one of the 3 bars/lounges and enjoy free perks like free self parking and a roundtrip airport shuttle.

Swim-Up Oceanfront King Suite

Bed Count 1 King Bed Maximum Occupancy 5 Max
$845* Per night/room Oct 3 - Oct 4

Penthouse Swim-Up Oceanfront King Suite

Bed Count 1 King Bed Maximum Occupancy 5 Max

Penthouse Swim-Up Oceanfront Queen Suite

Bed Count 2 Queen Beds Maximum Occupancy 5 Max

Lair Suite

Bed Count 1 King Bed Maximum Occupancy 7 Max

Big Kahuna Suite

Bed Count 1 King Bed Maximum Occupancy 7 Max

Pineapple Suite

Bed Count 1 King Bed Maximum Occupancy 7 Max

Nickelodeon Hotels & Resorts All Inclusive Riviera Maya ratings based on 3 Verified Reviews

Review Summary
3.7 out of 5 3.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Nickelodeon Hotels & Resorts All Inclusive Riviera Maya

5 out of 5
Best hotel ever!!! The staff and services are great!

Posted by on Jan 21, 2023

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Comment from Hotel Management

Feb 3, 2023 by General management

Dear Jacqueline,Thank you for sharing your experience, we will share your comment with the staff.We look forward to your next visit at Nickelodeon Hotels & Resorts Riviera Maya.

1 out of 5
It rained 5 out of 6 of the days that we were there which is totally beyond their control. I feel like they should have had more things to do during rainy days. There was literally nothing for my family to do and it was during Christmas which made it even worse. This resort costs my family a lot of money and I would have at least expected for the resort to understand my complaint. I would have loved to visit again at another time f they would have given some sort of discount on a future stay .

Posted by on Dec 29, 2022

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Comment from Hotel Management

Dec 30, 2022 by General Manager

Dear Montinique,Thank you for sharing your feedback following your recent stay with us at the Nickelodeon Hotels & Resorts Riviera Maya. Please accept our sincerest apologies for the issues you encountered during your experiences at the resort. We continually strive to improve the service and quality we offer and here at the Nickelodeon Hotels & Resorts Riviera Maya our team use feedback like yours to assist with their ongoing team training and overall desire to deliver a world-class vacation experience for all.We do hope that you will give us the opportunity to welcome you back again in the future.

5 out of 5
The hotel was beautiful. The people were friendly and the most helpful. I have two things to complain about. One I think the staff that are serving the buffet should be wearing disposable gloves. And I think that as a smoker they should have more smoke stations. I understand everybody doesn't smoke but it should be just as comfortable for the smokers as it is for the drinkers. After all we are paying the same price for our stay there. Other than that the stay was pleasant and the service was great.

Posted by on Jul 30, 2022

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Comment from Hotel Management

Aug 2, 2022 by General Manager

Dear hilda, Thank you for sharing your experience. We hope to welcome you back at Nickelodeon Hotels & Resorts Riviera Maya.

About the Nickelodeon Hotels & Resorts All Inclusive Riviera Maya

Location Carretera Cancun Tulum Km 45, Playa del Carmen, QROO 77710

All-inclusive Details

This hotel is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes
Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

  • All buffet and à la carte meals, snacks, and beverages included
  • 24-hour room service

Activities and facilities/equipment
Land activities

  • Fitness facilities
  • Kids club

Lessons/classes/games
  • Aerobics
  • Cooking
  • Dancing
  • Pilates
  • Yoga

Entertainment

  • Onsite entertainment and activities
  • Onsite live performances
  • Theme parties

Not included

  • Scuba-diving certification
  • Scuba-diving excursions
  • Scuba-diving lessons
  • Childcare
  • Spa/beauty facilities and services
  • Activities and services offered by independent operators
  • Offsite tours
  • Transportation to offsite activities

  • 24-hour room service
  • Buffet-style meals included
  • A la carte dining included
  • Fitness facilities included
  • Premium food items included
  • Childcare not included
  • Scuba diving excursions not included
  • Scuba diving certification not included
  • All available beverages included
  • Spa/beauty facilities and services not included
  • Activities/services from independent operators not included
  • Transportation to offsite activities not included
  • Offsite tours not included
  • Scuba diving lessons not included
  • Yoga classes/lessons included
  • Pilates classes/lessons included
  • Aerobics classes/lessons included
  • Dancing classes/lessons included
  • Onsite entertainment and activities included
  • Gratuities included
  • Cooking classes/lessons included
  • Additional gratuities accepted
  • Kids club included
  • All meals included
  • Onsite live performances included
  • Theme parties included

Property Features

Nickelodeon Hotels & Resorts All Inclusive Riviera Maya is an all-inclusive hotel. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Nickelodeon Hotels & Resorts All Inclusive Riviera Maya offers its guests a full-service spa, a complimentary water park, and a lazy river. There are 6 restaurants on site, along with a grocery/convenience store. For a drink, you can stop by one of the onsite bars, including 2 swim-up bars and 3 bars/lounges. A free manager's reception is offered daily. Public spaces have free WiFi. An outdoor pool, a children's pool, and a 24-hour health club are also featured at the luxury Nickelodeon Hotels & Resorts All Inclusive Riviera Maya. A roundtrip airport shuttle is free (available 24 hours). Self parking is free. This 5-star Playa del Carmen hotel is smoke free.

  • 1 building
  • 280 guestrooms or units
  • 6 levels
  • 6 dining venues
  • 2 swim-up bars
  • 3 bars or lounges
  • Built in 2021
  • Manager's reception (free)
  • Kid's club (free)
  • Supervised childcare (surcharge)
  • Childcare (surcharge)
  • Cabanas by the pool (free)
  • Poolside lounge chairs
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Grocery service (free)
  • Wedding services available
  • Convenience store
  • Garden
  • Gift shop
  • Beauty salon
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site
  • Water dispenser

Family Friendly Amenities

  • Family property
  • Free water park access
  • Number of outdoor pools - 1
  • Children's pool
  • Lazy river
  • Waterslide
  • Free WiFi
  • Children's club (free)
  • Grocery/convenience store
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Playground on site
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Property shuttles: Free airport shuttle
  • Parking: Free self parking

Room Amenities

Nickelodeon Hotels & Resorts All Inclusive Riviera Maya offers 280 air-conditioned accommodations with free minibar items and safes. Rooms open to furnished balconies. These individually decorated and furnished accommodations have separate sitting areas. Memory foam beds feature Frette Italian sheets and premium bedding. Smart televisions come with satellite channels. Bathrooms include separate bathtubs and showers with deep soaking bathtubs and rainfall showerheads. Bathrooms are also outfitted with bathrobes, slippers, and hair dryers. This Playa del Carmen hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hypo-allergenic bedding.

  • 2 bathrooms
  • Private balcony (furnished)
  • Sitting area
  • Memory foam beds
  • Deep soaking tub
  • Stocked minibar (free)
  • In-room dining (24 hours)
  • Smart television
  • Satellite channels
  • Coffee maker
  • Frette Italian linens
  • Hypo-allergenic bedding
  • Separate shower and tub
  • Rainfall showerhead
  • Cribs (free)
  • Housekeeping (daily)
  • Nightly turndown service
  • Childcare in room (surcharge)
  • Hair dryer
  • Safe
  • Bathrobes
  • Slippers
  • Telephone
  • Iron and ironing board
  • Desk
  • Air conditioning
  • Unique furnishings
  • Unique decor
  • Connecting rooms available
  • Children's robes
  • Children's slippers
  • Wardrobe or closet
  • Toothbrush and toothpaste

Food & Drink

The hotel hosts a free manager's reception daily.

YACHT CLUB, WORLD CUISINE - Onsite restaurant.

GOOD BURGER™ - Onsite family restaurant. Open daily.

BIKINI BOTTOM BAR™ & GOUR - Onsite theme restaurant. Open daily.

PIAZZA™ - Onsite family restaurant. Open daily.

LE SPATULA – MARKET DININ - Onsite theme restaurant. Open daily.

A complimentary grocery shopping service is offered and 24-hour room service is available.

Nearby Activities

A 24-hour health club and a complimentary water park with a lazy river and waterslides are featured at the hotel. An outdoor pool and a children's pool are on site. Other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Pilates classes on site
  • Playground on site
  • Fitness classes on site
  • Scuba diving on site
  • Swimming nearby
  • Yoga classes/instruction on site

Spa Services

NÁAY SPA has 7 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. The spa is equipped with a sauna and a steam room. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.

  • Number of treatment rooms 7
  • Couples treatment rooms
  • Manicures and pedicures
  • Body treatments
  • Body wraps
  • Facial treatments
  • Body scrubs
  • Aromatherapy treatments
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Sauna in spa
  • Steam room in spa
  • Sports massage
  • Massages

Hotel Policies

Check-in

  • Check-in time starts at 4:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

This property offers transfers from the airport. To arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival.

Nickelodeon Hotels & Resorts All Inclusive Riviera Maya offers transfers from the airport. Please contact the property at the number on the booking confirmation 72 hours prior to arrival with your arrival details. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 2 years old or younger stays free when using existing bedding.
  • Free cribs (infant beds)!

Pet Policy

  • Pets and service animals are not allowed at Nickelodeon Hotels & Resorts All Inclusive Riviera Maya

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards and debit cards; cash is not accepted

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, and debit cards. Cash is not accepted.

This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property and commonly-touched surfaces are cleaned with disinfectant between stays. Social distancing measures are in place. This property affirms that it adheres to the cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global).

  • One child stays free
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Contactless check-out is not available
  • Car not required
  • Property follows sanitization practices of Intertek Cristal (3rd party expert - Global)
  • Staffed front desk
  • Children stay free - maximum age 2
  • Social distancing measures are in place
  • Contactless check-in is not available
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Children stay free
  • Service animals not allowed
  • Debit cards

Hotel Names

  • Nickelodeon Hotels Resorts Riviera Maya
  • Nickelodeon Hotels Resorts All Inclusive Riviera Maya
  • Nickelodeon Hotels & Resorts All Inclusive Riviera Maya Hotel

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • One child 2 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.