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Dreams Jade Resort & Spa - All Inclusive

4-star property
Unidad 26, Puerto Morelos, QROO 1-855-201-7819
3.5 out of 5
See all 22 travelocity Reviews

"Beautiful resort, hard working friendly staff. We enjoyed our stay. " More

By a verified traveler on Wed 05 Jun 2019

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Hotel Description

4.5-star beachfront property with 3 outdoor pools

Beachfront retreat

Stay at this Puerto Morelos property and you'll be within half a mile (1 km) of Arrecife de Puerto Morelos National Park and 2 miles (3 km) of Artisans Market. San Jose Catholic Parish and Puerto Morelos Town Square are also within 2 miles (3 km).

All-inclusive

This smoke-free property features a private beach, a full-service spa, and a nightclub. Dine at the beachfront restaurant and relax with sun loungers. Bring the family and enjoy the mini golf, children's pool, and kid-friendly dining.

Junior Suite King

Bed Count 1 King Bed Maximum Occupancy 2 Max
$417* Per night/room May 1 - May 2

Preferred Club Suite Ocean Front King

Bed Count 1 King Bed Maximum Occupancy 2 Max

Preferred Club Suite Ocean View King

Bed Count 1 King Bed Maximum Occupancy 2 Max

Preferred Club Governor Suite

Bed Count 1 King Bed Maximum Occupancy 2 Max

Junior Suite Tropical View King

Bed Count 1 King Bed Maximum Occupancy 3 Max

Junior Suite Ocean Front King

Bed Count 1 King Bed Maximum Occupancy 2 Max

Dreams Jade Resort & Spa - All Inclusive ratings based on 22 Verified Reviews

Review Summary
3.5 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Dreams Jade Resort & Spa - All Inclusive

Everyone (18) Couples (1) Family (1)
3 out of 5

Posted by on Feb 27, 2023

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Comment from Hotel Management

Mar 19, 2023 by Francisco Mex Econcierge Dreams Jade Resort & spa

Dear guest Carl,Thank you for your evaluation. It is a shame that we have not been able to exceed your expectations, we continue to work hard to meet the expectations of our Future guests.We appreciate your rating and we wish you a safe trip back home.We hope you will give us the opportunity to earn back your trust with our service."Greetings

4 out of 5

Posted by on Aug 1, 2022

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4 out of 5

Posted by on Jul 15, 2022

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5 out of 5

Posted by on May 3, 2022

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5 out of 5

Posted by on Apr 24, 2022

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2 out of 5
We booked a hotel with a king bed. But when we got there all they said they had was 2 doubles left. When you are spending a lot on a trip you expect to get what you booked.

Posted by on Feb 9, 2022

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Comment from Hotel Management

Feb 10, 2022 by Hildegard G. Radau / Social Media Coordinator

Dear Bhavesh Thank you for sharing your experience regarding your recent stay with us. We appreciate your feedback as it enables us to find areas of improvement. However, we were truly sorry to read that your stay was not satisfactory and that we did not exceed your expectations. We are kindly informing you that we have already taken steps to reinforce procedures, criteria and to give additional training to the staff involved in order to maintain our high-quality standards in the future. We do hope sincerely that you will give us another opportunity to host you in the future. Best Regards

2 out of 5
We were so disappointed with this resort. It may have once been a 4-star resort— 20 years ago, but no longer. The room: Large, bright, hot tub on the balcony was legit, bed was comfy, pillows were terrible. We had ANTS and it took two cleanings and a fumigation to get rid of most of them. No one offered to switch our room. We still found ants in the sink on the last day. The food: TERRIBLE. I’ve never been to a worst buffet in my life. It was pretty sad. Nothing was fresh, everything seemed reheated. Only one buffet in the whole resort and the only place open for lunch. Dinner was a little better at the restaurants. I can’t stress enough how bad the food was. The drinks: WATERED DOWN. Every liquor bottle was very obviously watered down (which I know happens at other resorts, but it was egregious here). You’re not supposed to be able to see through most brown liquor. Stick with beer. The staff: Anyone who served us was perfectly lovely and happy to serve. We did not appreciate our concierge trying to sell us a timeshare before we even got to our room. It almost felt like we wouldn’t get our key until we heard the timeshare pitch. Our concierge was totally unhelpful when we told her about the ANTS in our room. She was only helpful when my husband said we were considering sitting through the timeshare presentation (we weren’t) and even then she was unable to make anything better for us at the hotel. We just gave up and tried to have a good vacation.

Posted by on Dec 22, 2021

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Comment from Hotel Management

Dec 23, 2021 by Hildegard G. Radau / Social Media Coordinator.

Dear Elizabeth Seminary Thank you for sharing your experience regarding your recent stay at our resort. We appreciate your feedback as it enables us to find areas of improvement. However, we were truly sorry to read that your stay was not satisfactory and that we did not exceed up your expectations. We are kindly informing you that we have already taken steps to reinforce procedures, criteria and to give additional training to the staff involved in order to maintain our high-quality standards in the future. We do hope sincerely that you will give us another opportunity to host you in the future. Best Regards

5 out of 5
Beautiful resort, hard working friendly staff. We enjoyed our stay.

Posted by , from Texas on Jun 5, 2019

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Comment from Hotel Management

Sep 18, 2019 by Anahi Acosta/Social Media Coordinator

Dear guest, Thank you for choosing Now Jade Riviera Cancun as your hosts for your holidays. For us, it was a pleasure to serve you during your stay. We are happy to read that you liked your vacation at our resort and that you kindly shared it on this platform. We are always glad to read our guests reviews. We sincerely apologize for the response time to your review. Please be certain that we’ve taken your comments really serious. Hope to have the chance to host you again in the near future. Best regards,

5 out of 5
The staff there is superb...they were there to serve you at every step. The room was great and the all inclusive perk can’t be beat. We ate and drank and ate and drank and ate and watched a show.

Posted by on May 7, 2019

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Comment from Hotel Management

Sep 18, 2019 by Anahí Acosta / Social Media Coordinator

Dear guest, First of all, we want to say thank you for staying at Now Jade Riviera Cancun during this vacation to the Mexican Caribbean. For us, it was a pleasure to be your hosts and serve you during your stay. We are happy to read that you liked your vacation at our resort and that you kindly shared it on Travelocity. We are always glad to read our guests reviews. We apology for being unable to respond earlier to your review. Your comments are important for us and we assure you that we shared them with the rest of the team. Hope to have the chance to host you on a future occasion and offer you another best experience that our brand represents. Kind regards.

4 out of 5
Liked the live music every night. Didn’t like the pressure at check in to upgrade.

Posted by , from Dubuque, IA on Mar 29, 2019

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Comment from Hotel Management

Sep 18, 2019 by Anahí Acosta/ Social Media Coordinator

Dear CRAIG, Thank you for sharing your experience at Now Jade Riviera Cancun. We are happy to hear that you enjoyed our facilities and the service provided. Thank you for your suggestions on how we can improve our services. We hope to welcome you again in the near future. Please receive our warmest regards,

About the Dreams Jade Resort & Spa - All Inclusive

Location Unidad 26, Puerto Morelos, QROO 77580

All-inclusive Details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes
Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

  • Buffet and à la carte meals, snacks, and beverages included
  • In-room minibar (all beverages included)

Activities and facilities/equipment
All non-motorized water sports, land activities, and use of recreational facilities and equipment are included.

Water activities

  • Kayaking
  • Rowing/canoeing
  • Snorkeling
  • Windsurfing

Land activities
  • Fitness facilities
  • Miniature golf
  • Soccer
  • Tennis
  • Volleyball

Lessons/classes/games
  • Dancing
  • Water fitness
  • Yoga

Entertainment

  • Onsite entertainment and activities
  • Access to onsite nightclubs
  • Onsite live performances

Not included

  • Childcare

  • Kayaking included
  • Access to onsite nightclubs included
  • Rowing/canoeing included
  • Windsurfing included
  • Buffet-style meals included
  • A la carte dining included
  • Fitness facilities included
  • Tennis included
  • Water fitness classes/lessons included
  • Volleyball included
  • Soccer (football) included
  • Childcare not included
  • All available beverages included
  • Miniature golf included
  • Yoga classes/lessons included
  • Dancing classes/lessons included
  • Onsite entertainment and activities included
  • Gratuities included
  • Additional gratuities accepted
  • Minibar (all beverages included)
  • All non-motorized water sports included
  • Onsite live performances included
  • All land sports and fitness activities and facilities are included
  • Snorkeling included

Property Features

Dreams Jade Resort & Spa - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Step outside to unwind on the white sand beach. At Dreams Jade Resort & Spa - All Inclusive you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. Free breakfast is available. There are 7 restaurants on site, as well as a coffee shop/café and a snack bar/deli. For a drink, you can stop by one of the onsite bars, including 2 swim-up bars and 3 bars/lounges. Public spaces have free WiFi. This Art Deco property also offers a children's pool, outdoor tennis courts, and a spa tub. This 4.5-star Puerto Morelos property is smoke free.

  • 550 guestrooms or units
  • 4 levels
  • 9 buildings
  • 7 dining venues
  • 2 swim-up bars
  • 3 bars or lounges
  • 10710 sq ft of conference space
  • 995 sq m of conference space
  • Built in 2008
  • Buffet breakfast (free)
  • Nightclub
  • Deli
  • Supervised childcare (surcharge)
  • Beach lounge chairs
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference center
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • ATM
  • Onsite shopping
  • Elevator
  • No smoking on site
  • Bar on the beach
  • Coffee shop
  • Bar by the pool

Family Friendly Amenities

  • On private beach
  • Number of outdoor pools - 3
  • Children's pool
  • Free WiFi
  • Outdoor tennis courts - 2
  • Snack bar/deli
  • Laundry facilities
  • Arcade/game room
  • Playground on site
  • Miniature golf on site

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Room Amenities

Dreams Jade Resort & Spa - All Inclusive offers 550 accommodations with laptop-compatible safes and slippers. Rooms open to balconies or patios. 32-inch LCD televisions come with cable channels. Bathrooms include bidets, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)). Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and ceiling fans. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include in-room massages.

  • Private balcony or patio
  • In-room dining (24 hours)
  • LCD television
  • Cable channels
  • Housekeeping (daily)
  • Nightly turndown service
  • Local calls (free)
  • Massage in room (surcharge)
  • Hair dryer
  • Laptop safe
  • Slippers
  • Toiletries (free)
  • Bidet
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ceiling fan
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible

Food & Drink

Guests are served free buffet breakfast.

Carnival Buffet - This beachfront buffet restaurant serves lunch and dinner. A children's menu is available.

Capers Rest. (Italian) - This fine-dining restaurant serves dinner only.

CinCin Rest (Adults only) - This fine-dining restaurant serves dinner only.

Mercure Rest (French) - This fine-dining restaurant serves dinner only.

Tamarindo Rest (Mexican) - This fine-dining restaurant serves dinner only.

24-hour room service is available.

Nearby Activities

A private beach and 2 outdoor tennis courts are featured at the property. 3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a spa tub, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Water skiing nearby
  • Miniature golf on site
  • Golfing nearby
  • Surfing/bodyboarding on site
  • Snorkeling nearby
  • Parasailing nearby
  • Volleyball on site
  • Beach volleyball on site
  • Kayaking on site
  • Skydiving nearby
  • Windsurfing nearby
  • Yoga classes/instruction on site
  • Playground on site
  • Rafting nearby
  • Ecotours nearby
  • Boat tours nearby
  • Sailing on site
  • Basketball on site
  • Personal motorized watercraft on site
  • Scuba diving nearby
  • Scooter/moped rentals nearby

Spa Services

The onsite spa has 6 treatment rooms including rooms for couples. Services include facials, body wraps, body scrubs, and body treatments. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a sauna.

The spa is open daily. Children under 18 years old are not allowed in the spa without adult supervision.

  • Sauna in spa
  • Number of treatment rooms 6
  • Couples treatment rooms
  • Manicures and pedicures
  • Body treatments
  • Body wraps
  • Facial treatments
  • Body scrubs
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair accessible path of travel
  • Accessible bathroom (in select rooms)
  • Roll-in shower (in select rooms)
  • Wheelchair accessible parking
  • Wheelchair-accessible concierge desk
  • In-room accessibility (in select rooms)
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Pet Policy

  • Pets: USD 65 per pet, per night
  • Only dogs are allowed
  • Maximum 1 per room (weight limit: 22 lbs per pet)
  • Food and water bowls are available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards

Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Access to the nearby Gran Coral Riviera Maya Golf course is included in the room rate. Transportation to the golf course is not provided.

The Kids Club, included in the room rate, is available from 9 AM to 10 PM. Parents may not leave the hotel premises while their children are in the Kids Club. In-room babysitters are available if guests intend to leave the premises (surcharge applies; must be requested in advance).

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, and debit cards. Cash is not accepted.

For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property and commonly-touched surfaces are cleaned with disinfectant between stays. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer. On-site antigen/rapid COVID-19 testing is available for a USD 35 fee. This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global) and Intertek Cristal (3rd party expert - Global).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Contactless check-out is not available
  • Pets allowed in specific rooms only
  • Staff wears personal protective equipment
  • Security system
  • Protective clothing is available to guests
  • Masks are available to guests
  • Property follows sanitization practices of Intertek Cristal (3rd party expert - Global)
  • Property follows sanitization practices of Safe Travels (WTTC - Global)
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • Property does not follow regional sanitization guidelines
  • Property does not follow a brand or regulatory agency's sanitization guidelines
  • Onsite COVID-19 testing (Antigen) is available
  • Carbon monoxide detector
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Individually-wrapped food options are not available
  • Debit cards
  • No gap period between guest stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 65 per pet, per night
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Now Jade All Inclusive
  • Now Jade Riviera Cancun Resort And Spa
  • Now Jade Riviera Cancun Resort All Inclusive Puerto Morelos
  • Now Jade Riviera Cancun Hotel Puerto Morelos
  • Now Jade Riviera Cancun Resort Spa
  • Dreams Jade Resort Spa All Inclusive
  • Now Jade Riviera Cancun Resort Spa All Inclusive
  • Dreams Jade Resort & Spa - All Inclusive Puerto Morelos
  • Now Jade Riviera Cancun Resort Spa Optional All Inclusive
  • Dreams Jade Resort & Spa - All Inclusive All-inclusive property

You should know

  • Pool access available from 7:00 AM to 7:00 PM.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • For stays on 31 December, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Awards & Affiliations

Green / Sustainable Property
This property participates in Rainforest Alliance Sustainable Tourism Certification, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

  • Rainforest Alliance Sustainable Tourism Certification
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Frequently Asked Questions

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.