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4.1 out of 5

"This is my first time staying in the Xpu-Ha beach area and an all inclusive adult resort. I've stayed in the Cancun hotel zone and in the Riviera Maya ... " More

By a verified traveler on Sun 24 Jul 2022

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Hotel Description

Adults-only beachfront resort with 9 restaurants

On the beach

Within 2 miles (3 km) of this Xpu-Ha resort, you'll find Cenote Azul and Cenote Cristalino. Ecopark Kantun Chi and Xpu-ha Beach are also within 2 miles (3 km).

All-inclusive

A full-service spa, 9 restaurants, and an outdoor pool are all featured at this all-inclusive resort. Traveling on business? Take advantage of the free WiFi in public areas, laundry service, and free valet parking. Make the most of the gym and spa tub, and relax with drinks at one of the 5 bars/lounges.

Privileged Romance

Bed Count 1 King Bed Maximum Occupancy 2 Max

Premium Room

Bed Count 2 Full Beds Maximum Occupancy 3 Max

Premium Room Single

Bed Count 2 Full Beds Maximum Occupancy 1 Max

Privileged Deluxe

Bed Count 2 Full Beds Maximum Occupancy 3 Max

Catalonia Royal Tulum - Adults Only All Inclusive ratings based on 13 Verified Reviews

Review Summary
4.1 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Catalonia Royal Tulum - Adults Only All Inclusive

Everyone (5) Couples (4) Family (2)
5 out of 5
This is my first time staying in the Xpu-Ha beach area and an all inclusive adult resort. I've stayed in the Cancun hotel zone and in the Riviera Maya resorts near Playa Del Carmen. This is by far the best location I've enjoyed so far given the beach and smaller scale resort (more personal/relaxing....non crowded). The staff here is amazing, from the front desk, concierge, the entertainment staff (Diego, Ana, Paulina, Gio and so many others.....very friendly and always energetic!!!!) The resort is in a great location that puts you close to Tulum, Playa Del Carmen and adventure spots in between! No complaints! I enjoyed 7 days on this resort and wished I could've stayed longer. I will add that their security staff is on point making sure to check very well who enters their compound! Very safe environment! The grounds are very clean...the rooms are large and so are their bathrooms/showers.

Posted by on Jul 24, 2022

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5 out of 5
We had a great time and are already planning our next trip. This is not a "party" atmosphere, but it is a great place to relax and unwind, which was exactly what we were looking for. Neither the beach or pool ever seemed crowded. I was a bit worried about the food, based on some of the reviews, and while it was nothing to write home about, we never went hungry. The buffet for breakfast and dinner had plenty of options (though it did seem to be the same options everyday). For dinner, our favorites were BLoved (the privileged restaurant, so you do have to pay for that package) and the Tapas restaurant. Drinks were sometimes hit or miss, depending on the bartender, but it was never hard to get a drink (though no alcohol is served until after 10 in the morning). Juice bar was great. The lobby bar was our favorite for alcoholic drinks. Staff were always friendly and accommodating. The room was not the most luxurious ever, but it was clean and spacious. Water pressure was good, and they were good about replacing beach towels and replenishing the mini-fridge. However, there was no deadbolt/security chain, so bring a travel security lock. We loved staying in the jungle and seeing all the coatis on our walks to the beach or lobby. Beautiful property, and we can't wait to go back.

Posted by on Jul 23, 2022

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3 out of 5
Overall, Catalonia was ok. Pros included a great beach, descent grounds (cute little Coatis everywhere), a nice pool, a good sized room, and somewhat friendly staff. Although, the staff was pretty hit or miss. Some were super friendly, especially the housekeeping staff, and others were just rude. We also really enjoyed the dinner/show at Rauxa, which is the only restaurant you need a reservation for (and honestly, the only one worth eating at). The free rentals for kayaking, paddle boarding and snorkeling were also nice. For cons, overall the food is absolutely terrible... and I mean TERRIBLE. We opted for the Privileged accommodations, which was good because by and large the the Privileged restaurant, BLoved, was the only thing really edible. As mentioned, a lot of the staff were apathetic at best and some were just downright rude. The good news is, it was only about a $25 cab ride into Downtown Playa Del Carmen, where you could get a good meal. All things considered, I don't think we'd stay here again.

Posted by on Nov 3, 2021

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Comment from Hotel Management

Nov 5, 2021 by Social Media

Dear Brittney, thank you for taking the time to express you opinion, we like when our guest decide to post their experience since it help us to see our areas of opportunities and improve our service. We will take your comments into account, you would make us happy if you decide to come back and see all the good changes we can make. Thank you for giving us the opportunity to serve you, we hope you come back soon to enjoy the Riviera Maya one more time. Best regards.

4 out of 5

Posted by , from Waterloo on Aug 28, 2021

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3 out of 5
One thing i can say about this place was the pool was amazing. The food wasnt as good as we thought it would be. All the alcoholic drinks were watered down ALOT ! The midnight room service food menu needs a TOTAL change. If you ask for soda at a restaurant here just know its watered down as well. Be prepared to see wildlife throughout the hotel which is pretty cool though. If your looking to party party i say stay closer to Tulum itself. This is more of a couples quiet get away resort. Beach was nice as far as the water & sand, alot of seaweed on it though. OH YEA ! The hot wings from the snack bar spot are great ! Service gets annoying at the different bars because they usually have one bartender & about 10 people trying to all get their attention to order drinks at once (Got to have patience). Not much entertainment going on here. Love Tulum but wont stay here next time. Definitely will look elsewhere.

Posted by on Jul 27, 2021

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2 out of 5
The website shows the restaurants at different locations than where they actually were. The food was not good. We ate at many of the restaurants and were disappointed in the quality of food and drinks. The resort should be embarrassed at the quality of food and drink.

Posted by on Jul 25, 2021

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5 out of 5

Posted by on Jun 7, 2021

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4 out of 5

Posted by on Jan 4, 2021

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4 out of 5

Posted by on Nov 27, 2019

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4 out of 5
Beautiful property, staff is on point with service. We upgraded to Privileged amenities which got us closer to the pool for shorter walking, also provided exclusivities to beach area beds only 5 there and each morning for 6 days I tried to get one with no luck. Guest would drop their towels/lay claim and would not be seen for hours. Very disappointing to those present. I even got their at 6:30am with no such luck I figured if you were making those strives you win! Bring your own bug spray or buy. Mosquitos were terrible and they don’t spray, yikes!

Posted by on Sep 9, 2019

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Comment from Hotel Management

Oct 8, 2019 by General Manager

Dear guest, thank you for taking the time to share and value your experience. I have taken the liberty and I have shared it with the teams involved, everyone will adjust to what is necessary to avoid these bad impressions. Thank you for your trust and preference, we hope you will come back soon. Best regards.

About the Catalonia Royal Tulum - Adults Only All Inclusive

Location Carr Cancun Chetumal Km 264 5, Xpu-Ha, QROO 77790

All-inclusive Details

This resort is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

  • All buffet and à la carte meals, snacks, and select beverages included
  • 24-hour room service
  • In-room minibar (all beverages included)

Activities and facilities/equipment
All onsite activities and use of facilities and equipment are included.

Water activities

  • Kayaking
  • Snorkeling

Land activities
  • Fitness facilities
  • Volleyball

Lessons/classes/games
  • Aerobics
  • Dancing
  • Water fitness
  • Yoga

Entertainment

  • Onsite live performances

Not included

  • Motorized water sports
  • Sailboats
  • Scuba-diving excursions
  • Scuba-diving lessons
  • Spa/beauty facilities and services
  • Activities and services offered by independent operators
  • Offsite tours

  • Kayaking included
  • Taxes included
  • 24-hour room service
  • Buffet-style meals included
  • A la carte dining included
  • Fitness facilities included
  • Water fitness classes/lessons included
  • Volleyball included
  • Scuba diving excursions not included
  • Motorized water sports not included
  • Spa/beauty facilities and services not included
  • Activities/services from independent operators not included
  • Offsite tours not included
  • Scuba diving lessons not included
  • Yoga classes/lessons included
  • Sailboats not included
  • Aerobics classes/lessons included
  • Dancing classes/lessons included
  • Gratuities included
  • Local non-alcoholic beverages and soft drinks included
  • Additional gratuities accepted
  • All meals included
  • Minibar (all beverages included)
  • All onsite activities, and facilities and equipment included
  • Onsite live performances included
  • Snorkeling included

Property Features

Catalonia Royal Tulum - Adults Only All Inclusive is an all-inclusive resort. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Catalonia Royal Tulum - Adults Only All Inclusive offers its guests a full-service spa, an outdoor pool, and a spa tub. There are 9 restaurants on site, along with a snack bar/deli. You can unwind with a drink at one of the 5 bars/lounges. Public spaces have free WiFi. A fitness center, a sauna, and spa services are also featured at the eco-friendly Catalonia Royal Tulum - Adults Only All Inclusive. Free valet parking is available. Smoking is allowed in designated areas at this 4-star Xpu-Ha resort.

  • 288 guestrooms or units
  • 3 levels
  • 6 buildings
  • 9 dining venues
  • 5 bars or lounges
  • Built in 2000
  • Deli
  • Umbrellas for the pool
  • Charging station for electric cars
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • ATM
  • Onsite shopping
  • Bellhop
  • Smoking in designated areas

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free valet parking

Transport

  • Parking: Free valet parking

Room Amenities

Catalonia Royal Tulum - Adults Only All Inclusive offers 288 accommodations, which are accessible via exterior corridors and feature MP3 docking stations and minibars (stocked with some free items). Rooms open to furnished balconies. Plasma televisions come with premium cable channels. Bathrooms include showers, bathrobes, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, laptop-compatible safes, and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily.

  • Private balcony (furnished)
  • Stocked minibar (select free items)
  • MP3 dock
  • In-room dining (24 hours)
  • Plasma television
  • Cable channels
  • Premium channels
  • Coffee maker
  • Shower
  • Housekeeping (daily)
  • Nightly turndown service
  • Hair dryer
  • Laptop safe
  • Bathrobes
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Exterior corridor access
  • Climate control (air conditioning)
  • Ceiling fan
  • Ensuite bathroom
  • Wheelchair accessible

Food & Drink

Rauxa - Onsite theme restaurant. Reservations are required.

La Palapa - This poolside buffet restaurant serves breakfast and lunch. Guests can enjoy alfresco dining (weather permitting). Open daily.

Adelita - This restaurant specializes in Mexican cuisine and serves dinner only. Open daily.

Terrace Tapas Lounge& Bar - This tapas bar serves dinner only. Guests can enjoy alfresco dining (weather permitting). Open daily.

La Toscana - This restaurant specializes in Italian cuisine and serves dinner only. Open daily.

24-hour room service is available.

Nearby Activities

An outdoor pool and a spa tub are on site. Other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Snorkeling on site
  • Parasailing nearby
  • Fitness classes on site
  • Scuba diving on site
  • Beach volleyball on site
  • Kayaking on site
  • Yoga classes/instruction on site

Spa Services

Alegria Spa has 6 treatment rooms including rooms for couples. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a sauna, a spa tub, a steam room, and Turkish bath/hammam.

The spa is open daily.

  • Number of treatment rooms 6
  • Couples treatment rooms
  • Massages on beach
  • Manicures and pedicures
  • Body treatments
  • Body wraps
  • Facial treatments
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Sauna in spa
  • Spa tub in spa
  • Steam room in spa
  • Reflexology
  • Sports massage
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • Wheelchair-accessible concierge desk
  • In-room accessibility
  • Upper floors accessible by stairs only
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets and service animals are not allowed at Catalonia Royal Tulum - Adults Only All Inclusive

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit

Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, debit cards, and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer. Each guestroom is kept vacant for a minimum of 24 between bookings, and can be accessed from outside the building via exterior corridors.

  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Caters to adults only
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Contactless check-out is not available
  • Staff wears personal protective equipment
  • Security system
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • No elevators
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Service animals not allowed
  • Minimum guest age is 18
  • Individually-wrapped food options are not available
  • Debit cards

Hotel Names

  • Catalonia Royal Tulum Adults
  • Catalonia Royal Tulum Adults All Inclusive Xpu-Ha
  • Catalonia Royal Tulum Adults Xpu-Ha
  • Catalonia Royal Tulum Adults Only All Inclusive
  • Catalonia Royal Tulum Adults Hotel Xpu-Ha
  • Hotel Catalonia Royal Tulum - Adults Only Xpu-Ha
  • Xpu-Ha Catalonia Royal Tulum - Adults Only Hotel
  • Catalonia Royal Tulum Adults Hotel
  • Catalonia Royal Tulum Adults
  • Hotel Catalonia Royal Tulum - Adults Only
  • Catalonia Royal Tulum - Adults Only Xpu-Ha
  • Catalonia Royal Tulum Adults Only All Inclusive
  • Catalonia Royal Tulum Xpu Ha
  • Catalonia Royal Tulum All Inclusive Adults Hotel Xpu-Ha
  • Catalonia Royal Tulum All Inclusive Adults Hotel
  • Catalonia Royal Tulum All Inclusive Adults Xpu-Ha
  • Catalonia Royal Tulum All Inclusive Adults
  • Hotel Catalonia Royal Tulum - All Inclusive - Adults Only Xpu-Ha
  • Xpu-Ha Catalonia Royal Tulum - All Inclusive - Adults Only Hotel
  • Hotel Catalonia Royal Tulum - All Inclusive - Adults Only
  • Catalonia Royal Tulum - All Inclusive - Adults Only Xpu-Ha
  • Catalonia Royal Tulum Adults Only All Inclusive
  • Catalonia Royal Tulum Adults Only
  • Catalonia Royal Tulum
  • Catalonia Royal Tulum All Inclusive Adults
  • Catalonia Royal Tulum All Inclusive Adults Only
  • Catalonia Royal Tulum All Inclusive Adults Xpu-Ha
  • Catalonia Royal Tulum - All Inclusive - Adults Only Xpu-Ha
  • Catalonia Royal Tulum Adults Only All Inclusive
  • Catalonia Royal Tulum Adults Only
  • Catalonia Royal Tulum

You should know

  • Pool access available from 8 AM to 8 PM.
  • For stays on 24 December, the total price shown includes a charge for a mandatory Christmas Eve gala dinner.
  • For stays on 31 December, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
  • This is an adults-only property and children 18 years old and younger aren't allowed.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Awards & Affiliations

Green / Sustainable Property
This property participates in Rainforest Alliance Sustainable Tourism Certification, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

  • Rainforest Alliance Sustainable Tourism Certification
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.