"This is my first time staying in the Xpu-Ha beach area and an all inclusive adult resort. I've stayed in the Cancun hotel zone and in the Riviera Maya ... " More
On the beach
Within 2 miles (3 km) of this Xpu-Ha resort, you'll find Cenote Azul and Cenote Cristalino. Ecopark Kantun Chi and Cenote Jardín del Eden are also within 2 miles (3 km).
All-inclusive
A full-service spa, 9 restaurants, and an outdoor pool are all featured at this all-inclusive resort. Traveling on business? Take advantage of the free WiFi in public areas, laundry service, and free valet parking. Make the most of the gym and spa tub, and relax with drinks at one of the 5 bars/lounges.
Sep 26, 2023 by Catalonia Royal Tulum
Hello Erik, first of all thank you for your honest review. We are sorry to hear that your stay at Catalonia Royal Tulum was not as enjoyable as you expected; we truely appreciate your feedback, and we will use it to improve our services and facilities.We understand that we failed to meet your expectations, especially when you were celebrating such a special occasion; although we are happy to know that you loved the housekeeping services,We hope that you will give us another chance to host you in the future, we would love to welcome you back and show you a better time.Once again, thank you for your feedback and for choosing Catalonia Royal Tulum!
Nov 5, 2021 by Social Media
Dear Brittney, thank you for taking the time to express you opinion, we like when our guest decide to post their experience since it help us to see our areas of opportunities and improve our service. We will take your comments into account, you would make us happy if you decide to come back and see all the good changes we can make. Thank you for giving us the opportunity to serve you, we hope you come back soon to enjoy the Riviera Maya one more time. Best regards.
Jul 29, 2021 by Social Media
Dear guest, thank you for sharing your experience with us. We truly regret to hear that your stay didn't meet your needs and expectations. At Catalonia Royal Tulum our guest's satisfaction is our top priority, we can assure you that the team is already working in our areas of improvement to offer the best experience to our future guests. We appreciate the time you took to share your concerns, and although your last statement, it is our hope that you will give us the opportunity to better serve soon. Warm regards.
This resort is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes
Gratuities are included and additional gratuities at guests' discretion are accepted.
Food and beverages
Activities and facilities/equipment
All onsite activities and use of facilities and equipment are included.
Water activities
Entertainment
Not included
Catalonia Royal Tulum - Adults Only All Inclusive is an all-inclusive resort. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Catalonia Royal Tulum - Adults Only All Inclusive offers its guests a full-service spa, an outdoor pool, and a spa tub. There are 9 restaurants on site, along with a snack bar/deli. You can unwind with a drink at one of the 5 bars/lounges. Public spaces have free WiFi. A fitness center, a sauna, and spa services are also featured at the eco-certified Catalonia Royal Tulum - Adults Only All Inclusive. Free valet parking is available. Smoking is allowed in designated areas at this 4-star Xpu-Ha resort.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Free valet parking
Catalonia Royal Tulum - Adults Only All Inclusive offers 288 accommodations, which are accessible via exterior corridors and feature MP3 docking stations and minibars (stocked with some free items). Rooms open to furnished balconies. Plasma televisions come with premium cable channels. Bathrooms include showers, bathrobes, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, laptop-compatible safes, and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily.
Rauxa - Onsite theme restaurant. Reservations are required.
La Palapa - This poolside buffet restaurant serves breakfast and lunch. Guests can enjoy alfresco dining (weather permitting). Open daily.
Adelita - This restaurant specializes in Mexican cuisine and serves dinner only. Open daily.
Terrace Tapas Lounge& Bar - This tapas bar serves dinner only. Guests can enjoy alfresco dining (weather permitting). Open daily.
La Toscana - This restaurant specializes in Italian cuisine and serves dinner only. Open daily.
24-hour room service is available.
An outdoor pool and a spa tub are on site. Other recreational amenities include a sauna and a fitness center.
The recreational activities listed below are available either on site or nearby; fees may apply.
Alegria Spa has 6 treatment rooms including rooms for couples. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. The spa is equipped with a sauna, a spa tub, a steam room, and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is open daily.
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
Front desk staff will greet guests on arrival.
Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, debit cards, and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation.
Eco-Certified Property
This property participates in Rainforest Alliance Sustainable Tourism Certification, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.
