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El Dorado Seaside Palms – Adults Only, All Inclusive by Karisma

4.5-star property
Km 95 Carretera Cancun, Tulum Kantenah, Kantenah, QROO 1-855-201-7819
4.4 out of 5
Excellent!
See all 14 travelocity Reviews

"Stayed with my spouse and for a week and the resort was beautiful food was pretty good just rained most of our trip. The seaweed was pretty bad so we ... " More

By a verified traveler on Thu 15 Dec 2022

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Hotel Description

Adults-only beachfront property with 4 outdoor pools

Beachfront retreat

At this Kantenah property, you'll be within 3 miles (5 km) of Xpu-ha Beach and 6 miles (10 km) of Tajma Ha Cenote. Ecopark Kantun Chi and Cenote Cristalino are also within 6 miles (10 km).

All-inclusive

A full-service spa, 6 restaurants, and 4 outdoor pools are all featured at this smoke-free property. Relax with free beach cabanas and sun loungers, and cool off with a drink at the beachside bar. Relax with a drink at one of the 7 bars/lounges and enjoy free perks like cooked-to-order breakfast and free self parking.

Junior Suite

Bed Count 1 King Bed Maximum Occupancy 2 Max
$605* Per night/room Apr 10 - Apr 11

Beachfront Junior Suite

Bed Count 1 King Bed Maximum Occupancy 2 Max

Premium Swim Up Junior Suite

Bed Count 1 King Bed Maximum Occupancy 2 Max

Swim Up Junior Suite

Bed Count 1 King Bed Maximum Occupancy 2 Max

Premium Ocean View Junior Suite

Bed Count 1 King Bed Maximum Occupancy 3 Max

Luxury Junior Suite

Bed Count 1 King Bed Maximum Occupancy 2 Max

El Dorado Seaside Palms – Adults Only, All Inclusive by Karisma ratings based on 14 Verified Reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for El Dorado Seaside Palms – Adults Only, All Inclusive by Karisma

Everyone (5) Couples (5) Family (3)
5 out of 5

Posted by on Feb 3, 2023

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4 out of 5
Stayed with my spouse and for a week and the resort was beautiful food was pretty good just rained most of our trip. The seaweed was pretty bad so we couldn’t go on the beach.

Posted by on Dec 15, 2022

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Comment from Hotel Management

Dec 15, 2022 by El Dorado Seaside Palms

Dear JustinThank you for your honest review and share your experience with the Travelocity community. We will share this with our staff to keep them motivated and we would like to have you back on a future trip.

5 out of 5

Posted by , from Cheshire on Aug 22, 2022

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5 out of 5

Posted by on Jun 13, 2022

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5 out of 5
Travelled with husband and brother for 6 nights. We have been to mexico multiple times but this resort and this visit was just memorable-the best trip. Everything was top notch from check in to check out. Best customer service from each and every staff- hands down. We met so many people during this stay and everyone one were super friendly. This resort had great activities, fun nightlife and top shelf drinks so you not missing out anything. Get a massage at this resort-top service and great experience. We had swim up pool which was amazing. We went to celebrate hubbys birthday so the staff decorated the room which was nice of them. Housekeeping done everyday and mini bar stocked daily. Will definitely return and recommend to those who are looking for a fun and relaxing stay.

Posted by on Jun 13, 2022

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Comment from Hotel Management

Jun 14, 2022 by El Dorado Seaside Palms

Dear SarikaThank you for your 5 star rating and sharing this with our Expedia Community. We are looking forward for your next trip at El Dorado Seaside Palms. It will be a pleasure to host you. On behalf of the staff and management we want to thank you for your time. General Management

5 out of 5

Posted by , from Chandler on Mar 14, 2022

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2 out of 5
The food quality was poor. Should not be a gourmet 4 star listing. Classic dishes not prepared properly. Example, caesar salad was butter crunch lettuce with ranch dressing and mozzarella

Posted by on Nov 7, 2021

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Comment from Hotel Management

Nov 8, 2021 by Your Hotel Management

Dear Timothy Roland, Thank you for the time taken to provide us your review of your recent stay at El Dorado Seaside Palms; every comment raised by you is of utmost importance at the time that we evaluate our hotel and services. It is very disappointing to hear that your experiences did not live up to expectations. We can assure you that your experiences are not reflective of dining experiences and unique Gourmet Inclusive experience we offer to our guests. Your comments and feedback will be used constructively; ensuring we make every stay as close to perfection.

5 out of 5
Everything and everybody was excellent

Posted by on Nov 4, 2021

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5 out of 5
The staff was amazing!! Every single person we engaged with was an awesome experience.

Posted by on Sep 22, 2021

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5 out of 5
Everyone was so friendly and polite and tge staff goes above and beyond for you!

Posted by on Jun 22, 2021

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About the El Dorado Seaside Palms – Adults Only, All Inclusive by Karisma

Location Km 95 Carretera Cancun, Tulum Kantenah, Kantenah, QROO 77710

All-inclusive Details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes
Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

  • A la carte meals, snacks, and beverages included
  • 24-hour room service

  • 24-hour room service
  • A la carte dining included
  • Gratuities included
  • Additional gratuities accepted
  • All available beverages included

Property Features

El Dorado Seaside Palms – Adults Only, All Inclusive by Karisma is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Hit the beach and work on your tan in the sun loungers (chaise longues) or relax in the shade with complimentary cabanas and umbrellas. At El Dorado Seaside Palms – Adults Only, All Inclusive by Karisma you can cool off in one of the 4 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. Free breakfast is served daily. There are 6 restaurants on site. For a drink, you can stop by one of the onsite bars, including 3 swim-up bars and 7 bars/lounges. WiFi is free in public spaces. This all-inclusive property also offers a steam room, a fitness center, and a garden. You'll have access to the outdoor pool at a partner property. Limited free parking is available on a first-come, first-served basis. This 4.5-star Kantenah property is smoke free.

  • 380 guestrooms or units
  • 6 levels
  • 6 dining venues
  • 3 swim-up bars
  • 7 bars or lounges
  • Cooked-to-order breakfast (free)
  • Cabanas on the beach (free)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Cabanas by the pool (free)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Outdoor picnic space
  • Gift shop
  • Beauty salon
  • No smoking on site
  • Bar on the beach

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Parking (limited spaces)

Transport

  • Parking: Free self parking

Room Amenities

El Dorado Seaside Palms – Adults Only, All Inclusive by Karisma offers 380 accommodations with indoor private spa tubs and free minibar items. Beds feature premium bedding. 32-inch LCD televisions come with satellite channels. Bathrooms include separate bathtubs and showers with deep soaking bathtubs, bathrobes, slippers, and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and safes, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include irons/ironing boards.

  • Private indoor hot tub
  • Deep soaking tub
  • Stocked minibar (free)
  • In-room dining (24 hours)
  • LCD television
  • Satellite channels
  • Coffee maker
  • Luxury bedding
  • Separate shower and tub
  • Housekeeping (daily)
  • Nightly turndown service
  • Local calls (free)
  • Hair dryer
  • Safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board available
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Wardrobe or closet
  • Toothbrush and toothpaste available

Food & Drink

Guests are served free cooked-to-order breakfast daily from 7:00 AM to 11:00 AM.

Arrecifes - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.

Culinarium - This restaurant serves dinner only. Open daily.

La Carreta - This restaurant specializes in Mexican cuisine and serves dinner only. Open daily.

MIA CASA PALMS - This restaurant specializes in Italian cuisine and serves dinner only. Open daily.

KLAY TALAY - This restaurant serves dinner only. Open daily.

24-hour room service is available.

Nearby Activities

4 outdoor swimming pools are on site along with a lazy river and a sauna. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Snorkeling on site
  • Horse riding nearby
  • Ecotours nearby
  • Parasailing nearby
  • Fitness classes on site
  • Motor boating nearby
  • Beach volleyball on site
  • Kayaking on site
  • Fishing nearby
  • Swimming nearby
  • Scuba diving nearby

Spa Services

Guests can indulge in a pampering treatment at the property's full-service spa, NÁAY SPA. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and facials. The spa is equipped with a sauna and a steam room. The spa is open daily.

  • Hot stone massage
  • Deep tissue massage
  • Sauna in spa
  • Steam room in spa
  • Massages on beach
  • Manicures and pedicures
  • Body treatments
  • Facial treatments
  • Massages

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets and service animals are not allowed at El Dorado Seaside Palms – Adults Only, All Inclusive by Karisma

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit

Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, debit cards, and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer. Contactless check-in and contactless check-out are available. This property affirms that it adheres to the cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global).

  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Caters to adults only
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Security system
  • Property follows sanitization practices of Intertek Cristal (3rd party expert - Global)
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • No elevators
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Service animals not allowed
  • Minimum guest age is 18
  • Debit cards
  • No gap period between guest stays

Hotel Names

  • Sensimar Resort Riviera Maya Gourmet All Inclusive Kantenah
  • Sensimar Resort Riviera Maya Gourmet All Inclusive
  • Sensimar Riviera Maya Gourmet All Inclusive Kantenah
  • Sensimar Riviera Maya Gourmet All Inclusive
  • Sensimar Resort Riviera Maya Gourmet All Inclusive Kantenah
  • Sensimar Resort Riviera Maya Gourmet All Inclusive
  • Sensimar Riviera Maya Gourmet All Inclusive Kantenah
  • Sensimar Resort Riviera Maya Gourmet All Inclusive Karisma
  • Hotel Sensimar Resort Riviera Maya, Gourmet - All Inclusive
  • Sensimar Resort Riviera Maya, Gourmet - All Inclusive Kantenah
  • Sensimar Riviera Maya Gourmet All Inclusive Karisma Kantenah
  • Sensimar Riviera Maya Gourmet All Inclusive Karisma
  • Sensimar Resort Riviera Maya Gourmet All Inclusive
  • El Dorado Seaside Palms Adults Only by Karisma
  • El Dorado Seaside Suites Palms by Karisma Adults only
  • Sensimar Resort Riviera Maya Gourmet All Inclusive by Karisma
  • El Dorado Seaside Palms – Adults Only All Inclusive by Karisma

You should know

  • Reservations are needed for massage services. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • This is an adults-only property and guests under 18 years old aren't allowed.
  • Pets and service animals are not allowed on site.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.