At this Cancun property, you'll be within 9 miles (15 km) of Ventura Park Cancun and 12 miles (20 km) of Delfines Beach. Xoximilco is within 3 miles (5 km) and Cancun Country Club is within 9 miles (15 km).
This smoke-free property features a golf course, a full-service spa, and a nightclub. Relax with beach cabanas, sun loungers, and beach umbrellas. There's fun for all ages with a free kid's club and mini golf, and in-room childcare is an added bonus.
Jetted tubs, free WiFi
Boasting jetted bathtubs, the 2058 guestrooms also offer free WiFi and balconies. Other amenities include 24-hour room service, minibars, and Smart TVs with satellite channels.
Jan 16, 2020 by Moon Palace Cancun
Dear Matt, Thank you for your kind comments regarding the aspects you have enjoyed the most and the quality of the Resort. We appreciate your trust in us and for taking the time to share with us your kind comments regarding your recent visit to Moon Palace Cancun, please be sure that our guests’ comments are of extreme importance to us. We hope to have you back soon. Sincerely,
Jan 16, 2020 by Moon Palace Cancun
Dear Guest, Thank you for your recent 5-star review. We hope that in the future you will give us another opportunity to host you and provide you with a unique and personal service that Moon Palace Cancun is known for providing. We remain at your service. Cordially,
Sep 18, 2019 by Moon Palace Cancun
Dear AZ, Thank you so much for your preference and positive feedback. We strive to be the very best for you and it is a great honor to exceed your expectations! We look forward to welcoming you once again. Sincerely,
Jun 26, 2019 by Moon Palace Cancun
Dear guest, Thank you very much for taking the time to fill out the survey and sharing with us your comments about your recent stay at Moon Palace, your straight forward observations are greatly appreciated, as feedback is of extreme importance to Palace Resorts. Cordially,
May 27, 2019 by Moon Palce Cancun
Dear guest, We sincerely regret to know that your experience was not as positive as expected and please be sure that our guests’ comments are of extreme importance to us. We hope that in the future you will give us another opportunity to host you and revert the previous experience providing you a unique and personal service that Moon Palace Cancun is known for providing. We remain at your service. Cordially,
Apr 3, 2019 by Moon Palace cancun
Thank you very much for taking the time to fill out the survey and sharing with us your comments about your recent stay at Moon Palace. We wish we knew why we could not meet your expectations since there is no text in your review. We hope this situation will not deter your impression of Palace Resorts and your future visits.
Aug 20, 2018 by Moon Palace Cancun
Dear guest, Thank you very much for taking the time to share your experience of your recent vacation at Moon Palace Cancun. We are so happy that you had an incredible vacation however, we must apologize for the seaweed on the beach. Rest assured, we clean our beach on a daily basis. Nevertheless, the amount of seaweed on the beach is due to a natural phenomenon that is currently affecting the coasts of Cancun and other islands of the Caribbean. This phenomenon is unpredictable as it might vary according to the direction of the winds. We hope that in the future we can have another opportuntiy to host you anc provide you with the perfect vacation you and your family deserve. Best regards,
Aug 7, 2018 by Moon Palace Cancun
Dear RM, Thank you so much for sharing your comments with us. We sincerely regret to know the natural conditions of our beach did not allow you to enjoy all of the many other facilities we offer to our guests such as our incredible spa, golf course, gourmet restaurants and the many bars we have all around our property. Although we do our best to keep the beach in its best possible condition, we fear this is an act of nature. We are already working on new measures to solve this inconvenience in a way that will not affect the environment either. We hope to have the opportunity to welcome you back again in a near future and redeem ourselves by changing your perception and demonstrating to you the real Moon Palace experience. We remain at your service. Best regards, Moon Palace Cancun
Jun 19, 2018 by Moon Palace Cancun
Dear guest, Thank you very much for contacting us and for sharing your experience. please be informed that we are glad that you choose our resort as destination for your holiday, however we regret that it was affected by the current situation on the beach. Unfortunately, due to a a natural process of the ocean it has been affecting the caribbean sea. Nevertheless, we hope that in the future we will another opportunity to host you and in advance we share that we will not rest the efforts and we would try to preserve our beach on the most optimal conditions for you and our guests. Kind regards,
Feb 27, 2018 by Moon Palace Cancun
Dear Richard, First and foremost I would like to thank you for your preference and for making is part of your vacations. I would like to thank you for bringing to our attention regarding our beach. We are located in front of a reef, therefore our beach has different characteristics, nevertheless, we have a committed team that is constantly working on maintaining our beach in pristine conditions. In reference to your comments regards the shop prices, let me bring to your attention that they are an external company. Palace Resorts cannot interfere on their prices and/or policies. However as an important guest that you are, we have addressed your remarks to their Main Office for their awareness. We thank you for the extraordinary comments and we look forward to your next visit. Cordially, José Luis González E Concierge Manager Palace Resorts
This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.
Food and beverages
Activities and facilities/equipment
All non-motorized water sports, land activities, and use of recreational facilities and equipment are included.
Moon Palace Cancún - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Spend the day at the beach and work on your tan in the sun loungers (chaise longues) or kick back in the shade with cabanas (surcharge) and umbrellas. Summer fun is a breeze at Moon Palace Cancún - All Inclusive, where you can play a round of golf at the golf course, cool off in one of the 10 outdoor swimming pools, and enjoy a treatment at the full-service spa. There are 14 restaurants and 3 coffee shops/cafés, as well as a grocery/convenience store. For a drink, you can stop by one of the onsite bars, including 5 poolside bars and 9 bars/lounges. Public spaces have free WiFi. This all-inclusive property also offers a complimentary children's club, a children's pool, and outdoor tennis courts. Free self parking and valet parking are available. A complete renovation of Moon Palace Cancún - All Inclusive was completed in January 2015. This 4.5-star Cancun property is smoke free.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Free long-term parking , Free self parking , Free valet parking
Moon Palace Cancún - All Inclusive offers 2058 air-conditioned accommodations with minibars and laptop-compatible safes. Rooms open to balconies. 42-inch Smart televisions come with premium satellite channels and pay movies. Bathrooms include separate bathtubs and showers with jetted bathtubs, bathrobes, slippers, and bidets. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; local and long-distance calls are complimentary (restrictions may apply). Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily.
Tratoria - Onsite restaurant. Reservations are required.
24-hour room service is available.
Guests can play rounds at the 36-hole golf course and enjoy other recreation facilities including 2 outdoor tennis courts. 10 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a waterslide, a sauna, a 24-hour fitness center, and complimentary bicycles.
The recreational activities listed below are available either on site or nearby; fees may apply.
Awe- Spa has 39 treatment rooms. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. The spa is equipped with a sauna, a spa tub, a steam room, and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology.
If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
Special check-in instructions:
Guests must show proof of child age at check-in. In the event the child's age differs from that in the booking reservation, the hotel may charge the difference in rate. For more details, please contact the property using the information on the reservation confirmation received after booking.
Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card, debit card, or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
Eat & Play All Palace Resorts Promotion
Book a stay now and your rate will access to the facilities and restaurants at the resort’s sister properties, including: Beach Palace Resort All Inclusive; Isla Mujeres Palace All Inclusive Resort; Playacar Palace All Inclusive; Sun Palace Couples Only All Inclusive; and Cozumel Palace All Inclusive.
Transportation to sister properties not included. Valid anytime, subject to availability. Other restrictions may apply.
Unlimited Phone Calls Promotion
All calls made from guestrooms to phone numbers within Mexico (excluding cell phones), the Continental United States of America, and Canada are complimentary.
Calls must be made from guestrooms. Other international calls are charged at a special rate. If unused, this service cannot be exchanged for cash value. Excludes calls to Hawaii, the Virgin Islands, Puerto Rico, and other international calls. Excludes -800 calls, calls through an outside operator, collect calls, calls using other phone companies, and calls to cell phones within Mexico.