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4.5 out of 5

"The Hilton Tulum was the best I've encountered in my years of traveling and working in terms of service. The food and beverage options were very good. ... " More

By a verified traveler on Sat 06 Aug 2022

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Hotel Description

4.5-star beachfront property near Akumal Beach

On the beach

Stay at this Tulum property and you'll be within half a mile (1 km) of Xcacel Beach and 2 miles (3 km) of Riviera Maya Golf Club. Akumal Beach and Aktun Chen are also within 3 miles (5 km).

All-inclusive

This all-inclusive property features a full-service spa, 8 outdoor pools, and a restaurant. Enjoy beachfront dining and relax with beach cabanas and sun loungers. There's fun for all ages with a free kid's club and a children's pool, and babysitting is an added bonus.

Room, 2 Queen Beds, Nature View

Bed Count 2 Queen Beds Maximum Occupancy 4 Max
$419* Per night/room Sep 27 - Sep 28

Room, 2 Queen Beds, Resort View, Partial Ocean View

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Room, 2 Queen Beds, Ocean View, Oceanfront

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Family Room, 1 King Bed, Accessible, Ground Floor

Bed Count 1 King Bed Maximum Occupancy 3 Max

Family Suite, 1 King Bed, Ground Floor

Bed Count 1 King Bed Maximum Occupancy 3 Max

Family Suite, 1 King Bed, Ocean View

Bed Count 1 King Bed Maximum Occupancy 4 Max

Hilton Tulum Riviera Maya All-Inclusive Resort ratings based on 2 Verified Reviews

Review Summary
4.5 out of 5 4.5 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 5.0 out of 5.0

Guest reviews for Hilton Tulum Riviera Maya All-Inclusive Resort

Couples (1)
5 out of 5
The Hilton Tulum was the best I've encountered in my years of traveling and working in terms of service. The food and beverage options were very good. Sous Chef Ramses was very attentive and focused on delivering quality. He was extremely helpful in suggesting traditional preparations of the local offerings as well. He made sure our family had everything we desired. Luis from the omelet station was always friendly and ready to make a great omelet. All of the hostesses are the buffet restaurant were very accommodating and friendly. At the pool the Dulce was an excellent server that was always present, attentive and personable. Also at the pool Candelario who took care of the pool grounds worked very hard ensuring that the pool and beach looked perfect as caring for the hotel to ensure that it stays beautiful for years to come. Fernanda, Rubi and Stephanie took great care of the kids and the kids all loved them. Carlos from onsite Transportation was very helpful and has a wonderful personality. It is clear that you have built a very beautiful resort, but it is the staff that makes the experience truly extraordinary. Other special things about the hotel were the nightly activities, exploring the local area and snorkeling on and off site. We really enjoyed snorkeling near the man made reef in the lagoon. There were tons of reef fish, squid and other cool things to look at. Watch out for sea urchins any time you are near rocks in the water. We live the Hilton Tulum!

Posted by on Aug 6, 2022

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Comment from Hotel Management

Aug 9, 2022 by Journey Ambassador

Dear Mr. James, We cannot begin to describe how touching your words are. Thank you not only for recognizing out team and the passion and effort we put into making your stay with us memorable, but also for reminding us to appreciate the space we're surrounded. Your seat at our table will always hold a special place, please come back soon as we'll be waiting for you with open arms. Sincerely, Julieta Broca

4 out of 5
The resort itself is gorgeous. Open and natural design feels very eco and modern. Beach lovers will be sorely disappointed. The beach is extremely rocky with rocks and coral everywhere. The sandy area is also poorly groomed. Bring water shoes. The sea is very rough there as well. There is a breakwall but you can only go waist high inside the breakwall. The resort was still under construction when we were there in July. They are working to open 2 more casas and also a family area at the opposite end of the resort. This is truly needed at this resort because (as is) it is really not anything to do for kids at this time. The kids center is super tiny and doesn't look very fun. There are some board games and some coloring but does not look like an all day type of place. There is limited entertainment. There was 2 weddings while we were there and a private event but nothing for customers. I felt for a resort this size, they should have daily/ nightly things to do. During the day there is some days with pool music and workouts but honestly nothing that got huge attention and didn't occur daily. The resort itself is MASSIVE. Depending on which "casa" you stay in, might require a shuttle.The resort provides a free AC van shuttle every 5 minutes so that is a huge plus. Food was incredible- 5 stars. Beware of shady bellhops overquoting for transport. I also had a bellhop who reserved us a spot for dinner and then would text my cell phone daily- obviously for a tip. Unprofessional

Posted by , from LAGRANGE PARK on Jul 22, 2022

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Comment from Hotel Management

Jul 25, 2022 by Journey Ambassador

Dear Mrs. Jessica, Thank you for taking the time to tell us about your experience. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Julieta Broca

About the Hilton Tulum Riviera Maya All-Inclusive Resort

Location Carretera Cancun Tulum 307, Tulum, QROO 77774

All-inclusive Details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Property Features

Hilton Tulum Riviera Maya All-Inclusive Resort is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Spend the day at the beach and work on your tan in the sun loungers (chaise longues) or kick back in the shade with cabanas (surcharge) and umbrellas. At Hilton Tulum Riviera Maya All-Inclusive Resort you can cool off in one of the 8 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. Free breakfast is served daily. There's a restaurant on site, as well as a snack bar/deli. For a drink, you can stop by one of the onsite bars, including 3 beach bars and 3 poolside bars. A computer station is on site and WiFi is free in public spaces. This all-inclusive property also offers a complimentary children's club and a children's pool. Free valet parking is available. This 4.5-star Tulum property is smoke free.

  • 735 guestrooms or units
  • 3 levels
  • 12 buildings
  • 3 bars on the beach
  • 3 bars by the pool
  • Built in 2022
  • Full breakfast (free)
  • Dining venue
  • Deli
  • Kid's club (free)
  • Supervised childcare (surcharge)
  • Childcare (surcharge)
  • Cabanas on the beach (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Cabanas by the pool (surcharge)
  • Umbrellas for the pool
  • Business facilities
  • Dry cleaning
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Gift shop
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 8
  • Children's pool
  • Free WiFi
  • Children's club (free)
  • Snack bar/deli
  • Babysitting or childcare (surcharge)

Internet

Available in some public areas: Free WiFi

Parking

Free valet parking

Transport

  • Parking: Free valet parking

Room Amenities

Hilton Tulum Riviera Maya All-Inclusive Resort offers 735 shared accommodations, which are air-conditioned, accessible via exterior corridors, and feature fireplaces and free minibar items. Rooms open to furnished balconies or patios. Each accommodation is individually furnished and decorated. Beds feature premium bedding. 65-inch Smart televisions come with premium digital channels. Bathrooms include hair dryers and children's robes. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include laptop-compatible safes and complimentary bottled water. Housekeeping is provided daily.

  • Accommodations are shared
  • Fireplace
  • Private balcony or patio (furnished)
  • Stocked minibar (free)
  • In-room dining (24 hours)
  • Smart television
  • Digital channels
  • Premium channels
  • Coffee maker
  • Luxury bedding
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Laptop safe
  • Telephone
  • Desk
  • Blackout drapes
  • Exterior corridor access
  • Air conditioning
  • Ensuite bathroom
  • Unique furnishings
  • Unique decor
  • Connecting rooms available
  • Children's robes
  • Wardrobe or closet
  • Desk chair

Food & Drink

Guests are served free full breakfast daily from 7:00 AM to 11:30 AM.

Noriku - Overlooking the ocean, this fine-dining restaurant specializes in Asian cuisine and serves dinner only. Guests can enjoy drinks at the bar.

Paulina Moran Steak house - Overlooking the ocean, this steakhouse specializes in Regional cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open daily.

Maxal - Overlooking the ocean, this family restaurant specializes in Mexican cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar. Open daily.

Italian Restaurant - Overlooking the ocean, this family restaurant specializes in Italian cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar. Open daily.

Chiringuito Ceviche Grill - This beachfront seafood restaurant specializes in Mexican cuisine and serves lunch, dinner, and light fare. Guests can enjoy drinks at the bar. Open daily.

Late night fare is available from 24-hour room service.

Nearby Activities

8 outdoor swimming pools are on site along with a children's pool.

Spa Services

The onsite spa has 13 treatment rooms and outdoor treatment areas. Services include deep-tissue massages, facials, and body treatments. The spa is equipped with a sauna, a spa tub, and a steam room.

The spa is open daily.

  • Deep tissue massage
  • Sauna in spa
  • Spa tub in spa
  • Number of treatment rooms 13
  • Steam room in spa
  • Outdoor treatment areas
  • Body treatments
  • Facial treatments
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Handrails in hallways
  • Wheelchair accessible parking
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible van parking
  • Valet for wheelchair-equipped vehicle
  • Wheelchair-accessible path to elevator
  • Well-lit path to entrance
  • Wheelchair-accessible registration desk
  • Stair-free path to entrance
  • Wheelchair-accessible fitness center

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, and American Express. Cash is not accepted. This property advises that guest safety measures are currently in place. Guests can access their rooms with a mobile device.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Debit cards not accepted
  • Staffed front desk
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • LGBTQ friendly
  • Children stay free
  • Property confirms they are implementing guest safety measures

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.