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"Fantastic staff across the whole resort. We could not have asked for a better experience. The food was fantastic and the waiters and bar tenders aroun ... " More

By a verified traveler on Sun 25 Sep 2022

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Hotel Description

All-inclusive beachfront property with 12 outdoor pools

On the beach

You'll find Mujeres Beach and Playa Mujeres Golf Club within 3 miles (5 km) of this property. Punta Sam Beach and Punta Sam Ferry Terminal are also within 6 miles (10 km).

All-inclusive

A full-service spa, 7 restaurants, and 12 outdoor pools are all featured at this smoke-free property. Enjoy beachfront dining and relax with sun loungers and beach umbrellas. Bring the family and enjoy the free kid's club, children's pool, and playground.

Junior Suite - Outdoor Jacuzzi

Bed Count 1 King Bed Maximum Occupancy 4 Max
$463* Per night/room Sep 28 - Sep 29

Elegance Club Plunge Pool Suite

Bed Count 1 King Bed Maximum Occupancy 2 Max

Elegance Club Swim Up Suite Outdoor Jacuzzi

Bed Count 1 King Bed Maximum Occupancy 4 Max

Elegance Club One Bedroom Suite Outdoor Jacuzzi

Bed Count 1 King Bed Maximum Occupancy 4 Max

Elegance Club Majestic Jr Suite Swim Up

Bed Count 1 King Bed Maximum Occupancy 2 Max

Jr. Suite Ocean Front Outdoor Jacuzzi

Bed Count 1 King Bed Maximum Occupancy 2 Max

Majestic Elegance Costa Mujeres – All Inclusive ratings based on 55 Verified Reviews

Review Summary
3.9 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Majestic Elegance Costa Mujeres – All Inclusive

Everyone (22) Couples (21) Family (12)
5 out of 5
Fantastic staff across the whole resort. We could not have asked for a better experience. The food was fantastic and the waiters and bar tenders around the pools were great.The staff went above and beyond to the point of being disappointed if you didnt ask for something when they came by.

Posted by on Sep 25, 2022

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1 out of 5
We had a group of 10 people (4 rooms) and they messed up on 2 of those room/reservations. We did not get the rooms that we paid for swim up room which we paid extra! The front desk service was absolutely horrible, no help at all to try to resolve the issue. Even upper management was rude and disrespectful. If you’re staying on the family side of the resort there will be no access to the adult side - even if you’re an adult with no kids, ridiculous!!! The drinks were made with super cheap alcohol and tasted disgusting! Will never come back to this place even if you pay me!

Posted by , from Lynnwood on Sep 7, 2022

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Comment from Hotel Management

Sep 8, 2022 by Brenda Pacheco Customer Care

Dear Elena,Thank you for choosing our Majestic Elegance Costa Mujeres for your family vacation.We are saddened to hear that your overall experience was not according to your expectations.We take the opportunity to clarify this situation again, as the Front Desk team told you, the Club amenities cannot be used. We are very respectful for our guests that decide to enhance their experience by purchasing the upgrade to the elegance club and that is why we cannot allow any other guests to use the areas that are clearly marked for them, we are very sorry if this was an inconvenience for you.Our commitment is always the satisfaction of the guests who visit us and meet their expectations. We remind you that you will always be welcome with your family to our paradise of Costa Mujeres.Kind regards!

5 out of 5

Posted by on Jun 17, 2022

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1 out of 5

Posted by on May 15, 2022

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5 out of 5
Evruthing about this resort was great, from the staff to the excursions, Majestic has really well thoight out how to best service their guests!

Posted by on May 1, 2022

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Comment from Hotel Management

May 2, 2022 by Customer Care Majestic Elegance Costa Mujeres

Dear Timothy Receive our thanks for taking the time to write and share your experience at Majestic Elegance Costa Mujeres. Thank you very much for letting us be part of your vacation, we hope to have you back very soon. Greetings!

5 out of 5
I liked everything about the resort. Beach beautiful, the staff is attentive. The food delicious. Thank you for a wonderful experince.

Posted by , from ROCKVILLE on Apr 29, 2022

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Comment from Hotel Management

Apr 30, 2022 by Customer Care Majestic Elegance Costa Mujeres

Dear Delma We would like to thank you for staying with us at Majestic Elegance Costa Mujeres. At Majestic Resorts we strive to offer a unique experience to each client, so your opinion is very important to continue improving day by day. In the same way, thank you for highlighting the qualities that made your stay unforgettable. We are glad that you have enjoyed the facilities, and personalized service that we offer. Best regards,

5 out of 5
Loved everything buy room service options

Posted by on Apr 24, 2022

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Comment from Hotel Management

Apr 25, 2022 by Brenda Pacheco Customer Care

Dear Shannon, Receive our thanks for taking the time to write and share your experience at Majestic Elegance Costa Mujeres. Thank you very much for letting us be part of your vacation, we hope to have you back very soon. Greetings!

5 out of 5
Beautiful resort that was clean, safe and pays attention to detail- The Elegance Adult Only is the a nice touch with access to special amenities, would highly recommend.

Posted by on Apr 13, 2022

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Comment from Hotel Management

Apr 14, 2022 by Brenda Pacheco Customer Care

Dear Michelle, Nothing is greater for us than being able to exceed your expectations and to make you feel just right at home. Thank you for describing the incredible service and charisma of our team. We remain at your service and sincerely hope to have you back. All the best from Costa Mujeres!

4 out of 5

Posted by on Feb 17, 2022

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5 out of 5
Everything was amazing! Having gone to Majestics other resorts in PUnta Cana, I thought I knew what level of service to expect - but Costa Mujeres Majestic blew it out of the water! Our room was amazing and super convenient being able to leave our room and swim straight to the bar or walk 100 ft to the Ocean. The housekeeping crew did great making sure the room was kept clean and even did nightly turn down service. Food was great throughout all the resort (French and Italian were our favorites). Special shout-outs to a few people who made our stay extra special: Mario was our butler and he was always reaching out to make sure everything was exactly what we wanted. Highly recommend him! Victor and Maria were the bartenders in our swimup bar and they took AMAZING care of us! By the end of the first day they both knew exactly what we wanted and never stopped surprising us with delicious drinks! The spa team was also fantastic. My husband and I got the cenote massage and I've never been so relaxed in my life. Thank you Majestic crew for an AMAZING vacation with my husband and 4 friends!

Posted by on Feb 4, 2022

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Comment from Hotel Management

Feb 5, 2022 by Brenda Pacheco Customer Care

Dear Robert, Nothing is greater for us than being able to exceed your expectations and to make you feel just right at home. Thank you for describing the incredible service and charisma of our team. We remain at your service and sincerely hope to have you back. All the best from Costa Mujeres!

About the Majestic Elegance Costa Mujeres – All Inclusive

Location Carretera Libre 85 - Punta Sam, Costa Mujeres, QROO 77400

All-inclusive Details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

  • All buffet and à la carte meals, snacks, and select beverages included
  • Basic alcoholic beverages included
  • Room service during certain hours

Activities and facilities/equipment
All non-motorized water sports, land activities, and use of recreational facilities and equipment are included.

Water activities

  • Kayaking

Land activities
  • Kids club

Entertainment

  • Onsite entertainment and activities

Not included

  • Motorized water sports
  • Childcare
  • Spa/beauty facilities and services

  • Kayaking included
  • Taxes included
  • Buffet-style meals included
  • Onsite entertainment and activities included
  • A la carte dining included
  • Gratuities included
  • Local non-alcoholic beverages and soft drinks included
  • Basic alcoholic beverages included
  • Additional gratuities accepted
  • Kids club included
  • All meals included
  • Childcare not included
  • Motorized water sports not included
  • Spa/beauty facilities and services not included
  • Room service during certain hours
  • All non-motorized water sports included
  • All land sports and fitness activities and facilities are included

Property Features

Majestic Elegance Costa Mujeres – All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Lie back and work on your tan with relaxing beach amenities like umbrellas and sun loungers. At Majestic Elegance Costa Mujeres – All Inclusive you can cool off in one of the 12 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. Free breakfast is served daily. There are 7 restaurants on site, along with a snack bar/deli. You can enjoy a drink at one of the bars, which include 6 swim-up bars, a bar/lounge, and a beach bar. WiFi is free in public spaces. This all-inclusive property also offers a complimentary children's club, a children's pool, and a health club. Free self parking is available. This 4-star Costa Mujeres property is smoke free.

  • 570 guestrooms or units
  • 5 levels
  • 6 buildings
  • 7 dining venues
  • 6 swim-up bars
  • 8123 sq ft of conference space
  • 755 sq m of conference space
  • Built in 2019
  • Full breakfast (free)
  • Deli
  • Kid's club (free)
  • Beach lounge chairs
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference center
  • Dry cleaning
  • Front desk (24 hours)
  • Staff is multilingual
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Bar on the beach
  • Bar by the pool

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Parking: Free self parking

Room Amenities

Majestic Elegance Costa Mujeres – All Inclusive offers 570 air-conditioned accommodations with free minibar items and safes. Rooms open to balconies. Beds feature pillowtop mattresses. Smart televisions come with cable channels. Rooms have partially open bathrooms. Bathrooms include separate bathtubs and showers with jetted bathtubs and rainfall showerheads. Bathrooms are also outfitted with bathrobes, slippers, and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is offered daily and change of towels can be requested.

  • Bathrooms are partially open
  • Private balcony
  • Pillowtop beds
  • Jetted tub
  • Stocked minibar (free)
  • In-room dining (limited hours)
  • Smart television
  • Cable channels
  • Coffee maker
  • Separate shower and tub
  • Rainfall showerhead
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Change of towels (on request)

Food & Drink

Guests are served free full breakfast daily from 7:00 AM to 10:00 AM.

Flavors - Overlooking the garden, this buffet restaurant serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.

Mar House - This beachfront seafood restaurant specializes in seafood and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. Open daily.

Kabuki - Overlooking the garden, this sushi bar specializes in Japanese cuisine and serves dinner only. Guests can enjoy drinks at the bar. Reservations are required. Open daily.

Bistro - Overlooking the garden, this bistro serves dinner only. Guests can enjoy drinks at the bar. Open daily.

Don Jaume - Overlooking the garden, this steakhouse serves dinner only. Guests can enjoy drinks at the bar. Open daily.

Room service (during limited hours) is available.

Nearby Activities

12 outdoor swimming pools and 2 spa tubs are on site. In addition to a children's pool, other recreational amenities include a health club and a sauna.

Guests under 16 years old are not allowed in the fitness facility.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Playground on site
  • Fitness classes on site
  • Yoga classes/instruction on site

Spa Services

Blossom has 3 treatment rooms and outdoor treatment areas. Services include facials, body scrubs, body treatments, and manicures and pedicures. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with hot springs/mineral springs, a sauna, a spa tub, a steam room, and Turkish bath/hammam.

The spa is open daily. Children under 17 years old are not allowed in the spa without adult supervision.

  • Number of treatment rooms 3
  • Outdoor treatment areas
  • Manicures and pedicures
  • Body treatments
  • Facial treatments
  • Body scrubs
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Sauna in spa
  • Spa tub in spa
  • Steam room in spa
  • Hot springs/mineral springs in spa
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair accessible (may have limitations)
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at 11:30 PM
  • Minimum check-in age is: 18

Special check-in instructions:

If you are planning to arrive after 11:30 PM please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival.

Guests arriving after 11:30 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.

Pet Policy

  • Pets and service animals are not allowed at Majestic Elegance Costa Mujeres – All Inclusive

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Minimum Spring Break check-in age is 18 years old

Guests must contact this property in advance to reserve cribs/infant beds and rollaway/extra beds

This property accepts credit cards and cash

Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards

Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

Minimum Spring Break check-in age is 18 years old. Guests must contact this property in advance to reserve cribs/infant beds and rollaway/extra beds. This property accepts Visa, Mastercard, American Express, and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Security system
  • Protective clothing is available to guests
  • Masks are available to guests
  • Debit cards not accepted
  • Gloves are available to guests
  • Property follows sanitization practices of Intertek Cristal (3rd party expert - Global)
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Individually-wrapped food options are available
  • Service animals not allowed
  • Individually-wrapped food options are available through room service
  • Gap period enforced between guest stays - 48 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-out is available for a fee (subject to availability, amount varies)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Majestic Elegance Playa All Inclusive All-inclusive property
  • Majestic Elegance Playa Mujeres All Inclusive
  • Majestic Elegance Playa All Inclusive
  • Majestic Elegance Playa Mujeres All Inclusive
  • Majestic Elegance Costa Mujeres – All Inclusive Costa Mujeres
  • Majestic Elegance Playa Mujeres - All Inclusive Costa Mujeres
  • Majestic Elegance Inclusive

You should know

  • Pool access available from 8:00 AM to 6:00 PM.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • For stays on 24 December, the total price shown includes a charge for a mandatory Christmas Eve gala dinner.
  • For stays on 31 December, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Awards & Affiliations

Green / Sustainable Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

  • EarthCheck
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.