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4.6 out of 5

"The staff and service were amazing. It was the perfect vacation to sit back and relax. I highly recommend this resort. " More

By a verified traveler on Fri 15 Apr 2022

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Hotel Description

4.5-star beachfront property near Puerto Aventuras Marina

Beachside getaway

Within a 15-minute walk of the property, you'll find Ecopark Kantun Chi and Xpu-ha Beach. Chac Mol Cenote and Puerto Aventuras Marina are also within 3 miles (5 km).

All-inclusive

A full-service spa, 5 restaurants, and 4 outdoor pools are all featured at this all-inclusive property. Enjoy the 2 outdoor tennis courts and perks like free self parking and free WiFi. Enjoy the gym and visit the 5 bars/lounges and poolside bar for drinks.

Rooftop spa tubs

The individually furnished guestrooms offer balconies and free bottled water. LCD TVs come with cable channels, and other amenities include rooftop private spa tubs and free minibar items.

Junior Suite

Bed Count 1 King Bed Maximum Occupancy 3 Max
$350* Per night/room May 28 - May 29

Junior Suite Ocean Front Premium Level

Bed Count 1 King Bed Maximum Occupancy 3 Max

Junior Suite (Swim Up Premium Level)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Junior Suite, Oceanfront

Bed Count 1 King Bed Maximum Occupancy 3 Max

Barceló Maya Riviera - Adults Only - All Inclusive ratings based on 9 Verified Reviews

Review Summary
4.6 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 5.0 out of 5.0

Guest reviews for Barceló Maya Riviera - Adults Only - All Inclusive

Everyone (2) Couples (6) Family (1)
5 out of 5
The staff and service were amazing. It was the perfect vacation to sit back and relax. I highly recommend this resort.

Posted by on Apr 15, 2022

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Comment from Hotel Management

Apr 16, 2022 by Guest Service

Firstly we would like to thank you for choosing our Barceló hotel for your holidays in and for the review you shared , all of your kind words about your stay with us are great to hear.

5 out of 5
Staff was friendly, buffet options were endless, and I enjoy the opportunity to walk amongst the various resorts.

Posted by on Mar 16, 2022

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Comment from Hotel Management

Mar 22, 2022 by Guest Service

Thank you very much for sharing this great review of your recent stay at Barceló Maya Riviera. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience. Look forward to serving you again soon. Best regards.

5 out of 5
It was a fantastic trip and very accommodating.

Posted by on Jan 10, 2022

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Comment from Hotel Management

Jan 10, 2022 by The Managment

Dear Thank you very much for sharing this great review of your recent stay at Barceló Maya Riviera. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience.  Again we thank you for this wonderful review, it has been a pleasure for us to read and we look forward to serving you again soon Best Regards Customer service Barceló Maya Riviera

5 out of 5

Posted by on Nov 1, 2021

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2 out of 5
For the price we paid, I expected a higher standard. The staff was unfriendly and unhelpful, distasteful food, watered down drinks, and bartenders were mostly cold or rude. The food at the buffets was dry and barely edible, we had stomach problems/pains for 3 days, suspecting it was food poisoning. It’s not worth eating. And food was always cold as soon as we walked back to our table, staff catered to local guests (difficult to find staff that spoke basic English) and didn’t care about tourists. It was even difficult to get a glass of water during breakfast. The restaurant food is maybe a touch better but not worth the money you spend to come here. Would not recommend and will definitely not be returning!

Posted by on Oct 19, 2021

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Comment from Hotel Management

Oct 25, 2021 by Gerente de Recepción

Dear Joshua, In Barceló we strongly believe that there is always room for improvement and your comments will assist our team in their continuous efforts aimed at meeting our guests' expectations, therefore we greatly appreciate the time you took out of your day to share your constructive critics We first would like to extend our sincere apologies for the imperfections of service you describe in your review and although your comments do not seem to match the usual feedback we receive both onsite and online, we will make sure to discuss your review internally so as to avoid giving this kind of impressions from our dedicated employees. At Barceló we understand that food and drinks are important aspects of our guests’ overall expérience, this is why our chefs have created a varied assortment of options to please every type of palate. Reading that you were satisfied with the quality but at times a little bit disappointed with the variety, makes us feel that we are doing a good job but with possibilities to do even better, and therefore we will revise why during your stay we didn´t seem to achieve our goal to offer a wide choice in each and every meal. Thank you again for your visit and constructuve critics, our primary goal being to assure our guests feel comfortable and fully enjoy their visits, we are eager to regain your confidence during another occasion if you gave us that chance Warm Regards,

4 out of 5

Posted by on Oct 5, 2021

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5 out of 5
My stay at Barcelo Maya Riveria was best experience I have ever had I can’t wait to go back

Posted by on May 30, 2021

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Comment from Hotel Management

May 31, 2021 by Gerente de Recepción

Dear Guest, We always find it nice to read that our guests went home with great holiday memories and we are very grateful for the time and effort you spent to share your personal experience at our Barceló Barcelo Maya Riviera Adults Only hotel with us. We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon. Best regards,

5 out of 5
Amazing

Posted by on May 25, 2021

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Comment from Hotel Management

May 26, 2021 by Gerente de Recepción

Dear Guest, Thank you so much, for score in your last visit at Barcelo Maya Riviera AO. Best Regards,

5 out of 5
Tje new resort was magnificent clean and the ameneties incredible. The staff goes above and beyond in attebrion to detail to serve you and the restaurants compete with any gourmet restaurant at any big city. The pool is clean huge and well maintained. We only wish the no reseve lounge chairs should be enforce othetwise is awesome. Tje only complaint is that alcohol is not served before 12 noon.

Posted by , from Saline Michigan USA on Jan 20, 2020

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Comment from Hotel Management

Feb 7, 2020 by Maya Riviera

Dear Guest, We greatly appreciate the time you spent to review your recent experience in our hotel, at Barceló Maya Riviera. Thanks a lot also for your feedback, we have received with attention all your comments that at the same time we consider as opportunities of improving. We always strive to exceed guests' expectations and your comments will help our teams reaching that goal. Please brings us the opportunity to host you again, we will be happy. Warm Regards,

About the Barceló Maya Riviera - Adults Only - All Inclusive

Location Carr. Chetumal Puerto Juarez km 266.3, Xpu-Ha, QROO

All-inclusive Details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Property Features

Barceló Maya Riviera - Adults Only - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Barceló Maya Riviera - Adults Only - All Inclusive offers its guests a full-service spa, 4 outdoor swimming pools, outdoor tennis courts, and a fitness center. There are 5 restaurants on site. You can enjoy a drink at one of the bars, which include 5 bars/lounges and a poolside bar. WiFi is free in public spaces. A terrace, tour/ticket assistance, and gift shops/newsstands are also featured at the luxury Barceló Maya Riviera - Adults Only - All Inclusive. Limited free parking is available on a first-come, first-served basis. This 4.5-star Xpu-Ha property is smoke free.

  • 850 guestrooms or units
  • 5 levels
  • 5 dining venues
  • 5 bars or lounges
  • Built in 2019
  • Poolside lounge chairs
  • Conference center
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Newspapers for purchase
  • ATM
  • Elevator
  • No smoking on site
  • Bar by the pool
  • Swim-up bar

Internet

Available in some public areas: Free WiFi , WiFi (surcharge)

Parking

Free self parking , Parking (limited spaces)

Transport

  • Parking: Free self parking

Room Amenities

Barceló Maya Riviera - Adults Only - All Inclusive offers 850 air-conditioned accommodations with rooftop private spa tubs and free minibar items. Rooms open to balconies. Each accommodation is individually furnished. 50-inch LCD televisions come with cable channels. Bathrooms include shower/tub combinations with hydromassage showerheads, bathrobes, slippers, and complimentary toiletries. Business-friendly amenities include laptop-compatible safes and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is provided daily. Renovation of all guestrooms was completed in December 2019.

  • Private rooftop hot tub
  • Private balcony
  • Stocked minibar (free)
  • LCD television
  • Cable channels
  • Coffee maker
  • Shower and tub combination
  • Hydromassage showerhead
  • Housekeeping (daily)
  • Hair dryer
  • Laptop safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Telephone
  • Air conditioning
  • Ensuite bathroom
  • Unique furnishings
  • Wardrobe or closet
  • Toothbrush and toothpaste

Food & Drink

Barceló Maya Riviera - Adults Only - All Inclusive has 5 restaurants on site.

Nearby Activities

4 outdoor swimming pools are on site along with outdoor tennis courts and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Snorkeling on site
  • Miniature golf on site
  • Fitness classes on site
  • Scuba diving on site
  • Volleyball on site
  • Windsurfing on site

Spa Services

U-Spa has 26 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a sauna, a spa tub, and a steam room.

The spa is open daily.

  • Number of treatment rooms 26
  • Couples treatment rooms
  • Manicures and pedicures
  • Body wraps
  • Facial treatments
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Sauna in spa
  • Spa tub in spa
  • Steam room in spa
  • Sports massage
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at 6:00 PM
  • Minimum check-in age is: 18

Special check-in instructions:

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets and service animals are not allowed at Barceló Maya Riviera - Adults Only - All Inclusive

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

Safety features at this property include a smoke detector

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, debit cards, and cash. For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property. Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitizer. Individually-wrapped food options are available for breakfast and through room service.

  • Caters to adults only
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Masks are available to guests
  • Gloves are available to guests
  • Protective clothing is not available to guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Service animals not allowed
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available through room service
  • Minimum guest age is 18
  • Debit cards

Fees

Guests will be asked to pay the following charges at the property:

  • Sanitation services: USD 1.5 per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for wireless Internet in public areas: USD 12 per night (2-device limit, rates may vary)
  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-out is available for a fee (subject to availability, amount varies)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Barcelo Maya Riviera Resort Xpu-Ha
  • Barcelo Maya Riviera Adults Resort Xpu-Ha
  • Barcelo Maya Riviera Adults Resort
  • Barcelo Maya Riviera Adults Xpu-Ha
  • Barcelo Maya Riviera Adults
  • Resort Barcelo Maya Riviera - Adults only Xpu-Ha
  • Xpu-Ha Barcelo Maya Riviera - Adults only Resort
  • Resort Barcelo Maya Riviera - Adults only
  • Barcelo Maya Riviera - Adults only Xpu-Ha
  • Barcelo Maya Riviera Resort
  • Barcelo Maya Riviera Xpu-Ha
  • Resort Barcelo Maya Riviera Xpu-Ha
  • Xpu-Ha Barcelo Maya Riviera Resort
  • Resort Barcelo Maya Riviera
  • Barcelo Maya Riviera
  • Barcelo Maya Riviera Adults
  • Barcelo Maya Riviera Adults Only All Inclusive
  • Barceló Maya Riviera - Adults Only - All Inclusive Xpu-Ha

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • This is an adults-only property and guests under 18 years old aren't allowed.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.