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4.0 out of 5

"Everything was great! The staff were amazing and the resort was beautiful! " More

By a verified traveler on Fri 04 Mar 2022

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Hotel Description

4-star beachfront property near Akumal Beach

On the beach

You'll be within half a mile (1 km) of Riviera Maya Golf Club and 2 miles (3 km) of Akumal Beach with a stay at this Akumal property. Aktun Chen and Xcacel Beach are also within 2 miles (3 km).

All-inclusive

This smoke-free property features a private beach, a golf course, and a full-service spa. Enjoy a day at the beach snorkeling, or relax with beach umbrellas. Bring the family and enjoy the free kid's club, children's pool, and waterslide.

Premium Room (Superior 2+2)

Bed Count 2 Full Beds Maximum Occupancy 4 Max
$281* Per night/room Jun 29 - Jun 30

2 Bedroom Suite

Bed Count 2 Full Beds Maximum Occupancy 5 Max

2 Bedroom Suite

Bed Count 2 Full Beds Maximum Occupancy 5 Max

Premium Room, Oceanfront (Superior)

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Premium Room, Oceanfront (Superior)

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Premium Room (Superior)

Bed Count 2 Full Beds Maximum Occupancy 3 Max

Bahia Principe Grand Tulum - All Inclusive ratings based on 24 Verified Reviews

Review Summary
4.0 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Bahia Principe Grand Tulum - All Inclusive

Everyone (11) Couples (4) Family (8)
1 out of 5
Terrible resort!! I will never stay there again! Workers were rude. Room smelled like water damage, no wash clothes in the room for 4 days, had to wash with hand towels. Food was terrible, food was always cold as ice. Animals running around all through the restaurant jumping on tables. How do you charge for top shelf alcohol at an all inclusive resort? They charge for modelos and Coronas too!! Smh SAD! The lights went out in the room for no reason one night. We had to take the Covid test, they schedule 50 people with 8am appt, not one worker showed up until 9:15am, top it off, total chaos, the building power went out smh, out for 2 hours smh. Called bell hop to come get our bags to check out 3xs, they never came for 30 minutes. We will never ever go back to Grand Bahia Principe ever!!! TRASH!!

Posted by on Apr 6, 2022

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Comment from Hotel Management

Apr 6, 2022 by Online Reputation

Dear Guest: First of all I would like to thank you for your detailed feedback regarding your recent stay at our hotel resort. It is a pity that we have not exceeded your expectations. We hope to have the opportunity to change your perception in the future. Our best wishes, Irma Ramos Bahia Principe Grand Tulum

5 out of 5

Posted by on Mar 24, 2022

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5 out of 5
Everything was great! The staff were amazing and the resort was beautiful!

Posted by on Mar 4, 2022

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Comment from Hotel Management

Mar 5, 2022 by Online Reputation

Dear Guest, We are happy to read that you had a good vacation with us enjoying all our services. Kind regards !!! Irma Ramos Bahia Principe Grand Tulum

5 out of 5
All staff was so kind and efficient. Lots of fun activities at the main pool! Overall, it was perfect and we would like to return and stay at another division of the hotel!

Posted by on Feb 13, 2022

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Comment from Hotel Management

Feb 14, 2022 by Online Reputation

Dear guest, We are glad to know that you have spent a nice vacation in our hotel, we thank you for choosing us and for sharing your words and observations through this important medium. Best regards! Irma Ramos Bahia Principe Grand Tulum.

5 out of 5
Loved my stay here. The food was really good, the service was excellent, the rooms were clean, and my suite had a great ocean view. My only two drawbacks were the rocky beach and a sub par experience at the Nikkei Mashua restaurant in Coba. Outside of those two I really enjoyed the resort and would highly recommend.

Posted by on Nov 23, 2021

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Comment from Hotel Management

Nov 25, 2021 by Online Reputation

Dear Guest: On behalf of our team we thank you for taking the time to put together the details of your vacation experience at Bahia Principe Grand Tulum It is rewarding for us to know that you spent a wonderful holiday in the resort, as well as for targeting the points we can improve. All your observations are well received and we will do our best to reinforce the areas mentioned. Thank you once again for your choice and we are looking forward to your next visit in order to repeat this very nice experience! Best regards, Irma Ramos Bahia Principe Grand Tulum

5 out of 5
The hotel was very clean. Staff was super attentive to making sure we were having. Great time. Great follow up. Thought there could be more entertainment throughout the day. Activities seemed to repeat every other day. Food options were ggreatcouldbonly book a la carte dinners 3 times if you booked 7 nights.

Posted by on Oct 10, 2021

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Comment from Hotel Management

Oct 11, 2021 by Online Reputation

Dear guest, It was a great honor to host you during your visit to Bahia Principe Hotels & Resort Riviera Maya, thank you so much for taking the time to share your personal perceptions! The feedback of our guests are very valuable for our work team as they give us the tools to detect the areas to improve, your observations have been shared with our management team in order to correct these situations. We hope to welcome you again in the near future. Kind regards! Irma Ramos Bahia Principe Grand Tulum.

3 out of 5
Cannot really access the ocean from this property. Sea Turtles are being protected and there is a thick brown seaweed all across the sand that is odorous. The staff at this facility are less than helpful or friendly.

Posted by on Aug 2, 2021

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Comment from Hotel Management

Aug 21, 2021 by Online Reputation

Dear Guest: First of all thank you for visiting our hotel and for sharing your point of view. Regarding the situation described, we are sorry that we have not exceeded your expectations, accept our sincere apologies that certainly does not reflect the commitment and the quality that we have exhibited for many years. We hope to have the opportunity to change your perception in the future as we believe you will enjoy our new services. Sending you our best regards, Irma Ramos Bahia Principe Grand Tulum

5 out of 5
We loved everything at the resort! I travel with one friend and her 7 year old daughter. The room was great, a big king bed and a couch bed, all comfortable. it wasn't far from the main pools, restaurants, etc. There were trolleys to take us around if needed. The restaurants were great; the main buffet had so many options, for all meals; the pool side food places were convenient and had great options; from the specialty restaurants we went to two, Tequila which had great Mexican food and La Gran Tortuga, where i had a great steak dish. there were a lot of bars, so many options of drinks and of course, great tequila. The staff was great, so friendly and helpful; Victor at the gym (which was great, so many machines/options) was very helpful getting me spots to workout daily; Angel with entertainment was always making sure we had fun! The biggest highlight were the options for family and kids! they had shows, activities, kids/teen club, plus 2 pool areas for them. I highly recommend this resort for families; but also great for people who want to relax and have fun. My only complaint was the beaches! we couldn't go to swimming due to a seaweed issue, that we weren't told about. Not only that, but the seaweed didn't smell well and we could often smell it in the resort. I wish we were told about it before going.

Posted by on Jun 7, 2021

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Comment from Hotel Management

Jun 9, 2021 by Bahia Principe

Dear Guest, We would like to express our gratitude for choosing our hotel for your vacations. We thank you for your evaluation and we hope that you spent a wonderful holiday in the resort. If you choose us again as your holiday destination it will be pleasure to serve you again in the best possible way. Kind Regards,

5 out of 5
Salimos encantadas del hotel!! Disfrutamos de cada espacio, el servicio de los bufetes fueron muy buenos, los del entretenimiento mantenían felices a todos, cada rincón del hotel es único y mágico! Variedad de comidas, bebidas, shows, piscinas y hasta bailes!

Posted by on May 15, 2021

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Comment from Hotel Management

May 18, 2021 by Bahia Principe

Dear Guest, Thank you for your comments. It is a pleasure to know that you enjoyed our services. We are always striving to give our guests the highest quality service so that they could stay absolutely content with their vacations at our hotel. Sending you our warmest regards,

5 out of 5
Great place to go with your family a lot of different activities that kept the kids and adults entertained very friendly staff.

Posted by , from Illinois on Dec 10, 2020

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Comment from Hotel Management

Dec 14, 2020 by Online reputation

Dear Guest: Thank you for choosing our facility as your holiday destination.We are happy to know that you completely enjoyed your holidays at the resort.It was honor for our entire team to be at your service again making your holiday enjoyable. Best regards, Lucero Alvarado Bahia Principe Grand Tulum

About the Bahia Principe Grand Tulum - All Inclusive

Location Crta Chetumal - Cancun Km 250, Akumal, QROO 77760

All-inclusive Details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes
Gratuities and taxes are included.

Food and beverages

  • Buffet and à la carte meals, snacks, and select beverages included
  • In-room minibar (some restrictions)
  • Limited gourmet or à la carte dining

Activities and facilities/equipment
Water activities

  • Kayaking
  • Snorkeling
  • Surfing/boogie boarding
  • Windsurfing

Land activities
  • Bicycling
  • Fitness facilities
  • Tennis
  • Tennis lessons
  • Volleyball

Lessons/classes/games
  • Aerobics
  • Dancing

Entertainment

  • Onsite entertainment and activities
  • Access to onsite nightclubs
  • Access to offsite nightclubs
  • Onsite live performances
  • Theme parties

Not included

  • Motorized water sports
  • Scuba-diving certification
  • Scuba-diving excursions
  • Scuba-diving lessons
  • Snorkeling excursions
  • Premium/non-domestic alcoholic beverages
  • Childcare
  • Spa/beauty facilities and services
  • Offsite tours

  • Kayaking included
  • Access to onsite nightclubs included
  • Access to offsite nightclubs included
  • Surfing/bodyboarding included
  • Windsurfing included
  • Taxes included
  • Buffet-style meals included
  • A la carte dining included
  • A la carte or gourmet dining is limited
  • Premium/imported alcoholic beverages not included
  • Fitness facilities included
  • Tennis included
  • Volleyball included
  • Childcare not included
  • Scuba diving excursions not included
  • Snorkeling excursions not included
  • Scuba diving certification not included
  • Motorized water sports not included
  • Bicycling included
  • Spa/beauty facilities and services not included
  • Offsite tours not included
  • Scuba diving lessons not included
  • Aerobics classes/lessons included
  • Dancing classes/lessons included
  • Onsite entertainment and activities included
  • Gratuities included
  • Local non-alcoholic beverages and soft drinks included
  • Minibar beverages - restrictions apply
  • Tennis lessons included
  • Onsite live performances included
  • Theme parties included
  • Snorkeling included

Property Features

Bahia Principe Grand Tulum - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Step outside to unwind on the white sand beach. Summer fun is a breeze at Bahia Principe Grand Tulum - All Inclusive, where you can play a round of golf at the golf course, cool off in one of the 3 outdoor swimming pools, and enjoy a treatment at the full-service spa. Free breakfast is available daily. There are 5 restaurants on site, along with a snack bar/deli. You can enjoy a drink at one of the bars, which include a bar/lounge, a beach bar, and a poolside bar. Public spaces have free WiFi. This all-inclusive property also offers a complimentary children's club, a children's pool, and outdoor tennis courts. Self parking is free. This 4-star Akumal property is smoke free.

  • 978 guestrooms or units
  • 3 levels
  • 5 dining venues
  • Buffet breakfast (free)
  • Nightclub
  • Deli
  • Kid's club (free)
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Charging station for electric cars
  • Business facilities
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Library
  • Terrace
  • Garden
  • BBQ grill(s)
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • ATM
  • Onsite shopping
  • No smoking on site
  • Water dispenser
  • Bar or lounge
  • Bar on the beach
  • Bar by the pool
  • Swim-up bar

Family Friendly Amenities

  • Family property
  • On private beach
  • Number of outdoor pools - 3
  • Children's pool
  • Waterslide
  • Free WiFi
  • Outdoor tennis courts - 5
  • Children's club (free)
  • Snack bar/deli
  • Laundry facilities
  • Arcade/game room
  • Playground on site
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Property shuttles: Airport shuttle
  • Parking: Free self parking

Room Amenities

Bahia Principe Grand Tulum - All Inclusive offers 978 air-conditioned accommodations with safes and complimentary bottled water. Rooms open to balconies. LCD televisions come with satellite channels. Bathrooms include shower/tub combinations with jetted bathtubs and rainfall showerheads, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily.

  • Private balcony
  • Separate bedroom
  • Jetted tub
  • In-room dining
  • LCD television
  • Satellite channels
  • Coffee maker
  • Shower and tub combination
  • Rainfall showerhead
  • Cribs (free)
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ceiling fan
  • Ensuite bathroom
  • Connecting rooms available
  • Wardrobe or closet

Food & Drink

Guests are served free buffet breakfast daily from 7:00 AM to 10:30 AM.

Yucatan - This buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.

La Gran Tortuga - This restaurant specializes in Brazilian cuisine and serves dinner only. Reservations are required. Open daily.

Tequila - This restaurant specializes in Mexican cuisine and serves dinner only. Reservations are required. Open daily.

Don Pablo - This restaurant serves dinner only. Reservations are required. Open daily.

Las Olas - Onsite buffet restaurant. Open 24 hours. Open daily.

Room service is available.

Nearby Activities

Guests can play rounds at the 27-hole golf course and enjoy other recreation facilities including a private beach, 5 outdoor tennis courts, and a marina. 3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a waterslide, a spa tub, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Snorkeling on site
  • Bicycle on site
  • Ecotours on site
  • Free bicycles on site
  • Golf lessons on site
  • Golfing on site
  • Volleyball on site
  • Beach volleyball on site
  • Kayaking on site
  • Windsurfing on site
  • Parasailing on site
  • Yoga classes/instruction on site
  • Playground on site
  • Ecotours nearby
  • Fitness classes on site
  • Sailing on site
  • Basketball on site
  • Bicycle rentals on site
  • Scuba diving on site

Spa Services

SPA Bahia Principe has 4 treatment rooms and outdoor treatment areas. Massages are available on the beach and in the spa; other services include facials, body wraps, and body scrubs. The spa is equipped with a sauna, a spa tub, and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

  • Number of treatment rooms 4
  • Outdoor treatment areas
  • Massages on beach
  • Manicures and pedicures
  • Body treatments
  • Body wraps
  • Facial treatments
  • Body scrubs
  • Sauna in spa
  • Spa tub in spa
  • Minimum age to access spa is 18
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Accessible bathroom
  • In-room accessibility
  • Well-lit path to entrance
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

This property uses eco-friendly cleaning products

Safety features at this property include a fire extinguisher and a first aid kit

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa and Mastercard. Cash is not accepted. This property uses eco-friendly cleaning products. For guests' safety, the property includes a fire extinguisher and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; masks are required in public areas. Contactless check-in and contactless check-out are available. Enhanced food service safety measures are in place. Individually-wrapped food options are available for breakfast, lunch, and dinner. Each guestroom is kept vacant for a minimum of 24 hours between bookings. This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico).

  • Staff temperature checks are conducted regularly
  • Masks are compulsory at the property
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Debit cards not accepted
  • Gloves are available to guests
  • Food service has been amended for enhanced safety
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • Property follows regional sanitization guidelines National Guidelines for reopening Tourism (Mexico)
  • No elevators
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Gap period enforced between guest stays - 24 hours

Hotel Names

  • All Inclusive Bahia
  • All Inclusive Tulum
  • Bahia All Inclusive
  • Grand Bahia Principe Tulum All Inclusive All-inclusive property
  • Grand Bahia Principe Tulum All Inclusive Akumal
  • Principe Bahia
  • Principe Tulum
  • Tulum Bahia
  • Tulum Principe
  • Tulum Principe Bahia
  • Grand Bahia Principe Tulum Akumal
  • Bahia Principe Tulum Inclusiv
  • Grand Bahia Principe All Inclusive
  • Grand Bahia Principe

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Awards & Affiliations

Green / Sustainable Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

This property has signed the UNESCO Sustainable Travel Pledge.

  • Travelife
  • EarthCheck
  • UNESCO sustainable tourism pledge
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.