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4.8 out of 5

"The resort was breathtaking ! The restaurants were wonderful !! All of the options on top of the Churro cart, the coffee shop. The staff is absolutely ... " More

By a verified traveler on Wed 11 May 2022

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Hotel Description

Adults-only beachfront property with 3 outdoor pools

Beachfront retreat

You'll be within 6 miles (10 km) of Maroma Beach and 20 miles (32 km) of Xoximilco. Xcaret Eco Theme Park is 20.3 mi (32.7 km) away.

All-inclusive

This all-inclusive property features a private beach, a full-service spa, and 8 restaurants. Traveling on business? Take advantage of the business center, free WiFi in public areas, and airport shuttle. Enjoy the 3 outdoor pools and free perks like buffet breakfast and valet parking.

Free WiFi, iPod docks

The 540 individually decorated guestrooms offer free WiFi and iPod docks. Free minibar items, furnished balconies or patios, and 24-hour room service are also available.

Deluxe Junior Suite - Garden View

Bed Count 2 Full Beds Maximum Occupancy 3 Max
$464* Per night/room Jun 7 - Jun 8

Silver Superior Junior Suite

Bed Count 1 King Bed Maximum Occupancy 2 Max

Golden Junior Suite

Bed Count 1 King Bed Maximum Occupancy 3 Max

Emerald Junior Suite

Bed Count 1 King Bed Maximum Occupancy 2 Max

Diamond Suite Privé

Bed Count 1 King Bed Maximum Occupancy 3 Max

Golden Superior Junior Suite

Bed Count 1 King Bed Maximum Occupancy 2 Max

Valentin Imperial Riviera Maya All Inclusive - Adults Only ratings based on 31 Verified Reviews

Review Summary
4.8 out of 5 5.0 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 5.0 out of 5.0

Guest reviews for Valentin Imperial Riviera Maya All Inclusive - Adults Only

Everyone (11) Couples (11) Family (5)
5 out of 5
The resort was breathtaking ! The restaurants were wonderful !! All of the options on top of the Churro cart, the coffee shop. The staff is absolutely incredible !!!! I can't say enough about this resort. I absolutely will be returning !!!

Posted by , from Grosse Ile Township on May 11, 2022

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Comment from Hotel Management

May 12, 2022 by Isabel Casanova

Dear Guest, Thank you kindly for you valuable rating and comments We look forward to welcoming you again soon

5 out of 5
Not enough bathrooms by pool.

Posted by on Mar 20, 2022

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Comment from Hotel Management

Mar 21, 2022 by Isabel Casanova

Dear Guest, Thank you kindly for you valuable rating and comments that are very important to us. We look forward to welcoming you again soon Regards

4 out of 5
The grounds are lovely and the staff is very welcoming and eager to please. The rooms are in need of refurbishment and the process has already begun. Food quality is mostly pretty good but has a few misses here and there.

Posted by on Feb 5, 2022

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Comment from Hotel Management

Feb 7, 2022 by vi

Dear guest, On behalf of our entire team at Valentin Imperial Riviera Maya, we want to thank you for the time you invested to share your kind comments. You can have total certainty that on your next visit we will bend over backward to make of your holidays something unforgettable. On the other hand, we also appreciate the timely observations you made regarding the rooms; we will be happy to verify this with our entire team in order to ensure the quality of our services and amenities we provide to our guests at all times. Our kindest regards,

5 out of 5

Posted by on Dec 17, 2021

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5 out of 5
Simply put, it was perfect! I have been to Mexico multiple times and have stayed at tons of resorts and nothing is remotely close to what this resort offers. Drinks are poured heavy, food quality is top notch, the entertainment shows are Vegas quality, the staff is amazing, the grounds are perfectly manicured, I mean, the list goes on and on. I have never even written a review before but felt I had to. We ran into multiple couples that have been there 5, 9, 16 times and I can see why. I honestly don’t think I will stay any where else because I know it won’t even come close to this resort.

Posted by , from CARROLLTON on Dec 11, 2021

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Comment from Hotel Management

Dec 15, 2021 by VI

Dear guest, On behalf of the entire team that makes up Valentin Imperial Riviera Maya, thank you! We really appreciate the kind words you have shared with us and the world by recommending the services and experience you had while you were here with us during your holidays. We focus on the best customer service and making all our guests feel like family and at home. Looking forward to welcoming you back very soon!

5 out of 5
Everything was great & staff was fantastic as always. Everyone at all restaurants where great!

Posted by on Nov 14, 2021

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Comment from Hotel Management

Nov 24, 2021 by JV

Dear guest, Thank you for sharing such kind words of the great service and holidays you experienced while you were here with us; it was truly a pleasure to have you around. You have a place right here waiting for you every time you wish it. Looking forward to welcoming you back with wide-open arms.

5 out of 5
The landscaping is beautiful it’s so tropical, the staff and food are absolutely amazing! This is our home away from home

Posted by on Oct 12, 2021

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Comment from Hotel Management

Oct 12, 2021 by Fernando Can - Social Media

Dear Tracey, Thank you for visiting our hotel, we sincerely appreciate your kinds words and hope to see you again.

5 out of 5
We loved everything about this property. We have traveled to a bunch of all inclusive's at various locations and this resort was probably the best we have gone to. The staff is attentive and friendly, the property is beautiful and clean, the restaurants are very good, the entertainment was great by the pool and at night. We loved it all!! We had the best time and normally I like trying new hotels but I will probably just book here again rather than risk trying somewhere new next time in Mexico and risk being unhappy. TIP....Guys, make sure you bring pants for dinner, it is a requirement at most restaurants that the men wear pants.

Posted by on Sep 21, 2021

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Comment from Hotel Management

Sep 21, 2021 by Fernando Can - Social Media

Dear Tiffany Leigh, We are glad to hear you had a wonderful time at our hotel, our staff members are happy for being able to surpass your expectations, we are delighted to learn we will welcome you back again. Your recommendations will be of great help to future travelers. Best regards,

5 out of 5
This place is amazing! It’s designed like a little village. You have little roads that lead to different parts of the resort. Very unique! The staff were fantastic! Food was amazing! Messages are a must here! Best I’ve ever had in my life.

Posted by on Sep 20, 2021

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Comment from Hotel Management

Sep 20, 2021 by Fernando Can - Social Media

Dear Vladimir, Thank your for sharing your amazing words on this valuable platform, we are sure your words will be of great value to future guests. Best regards,

5 out of 5
Property and facilities were incredible and better than expected. From the moment we entered the registration building our experience was top-notch.

Posted by , from Austin on Sep 19, 2021

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Comment from Hotel Management

Sep 19, 2021 by Fernando Can - Social Media

Dear Richard, Thank you for giving us the opportunity to be at your service, we are glad everything was better than expected, we will share your recognitions among our staff members. Best regards,

About the Valentin Imperial Riviera Maya All Inclusive - Adults Only

Location Carr.Fed.307 Chetumal, Playa del Carmen, QROO 77710

All-inclusive Details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Entertainment

  • Onsite live performances

Not included

  • Spa/beauty facilities and services

  • Minibar (all beverages included)
  • Taxes included
  • Spa/beauty facilities and services not included
  • Gratuities included
  • Additional gratuities accepted
  • All onsite activities, and facilities and equipment included
  • Onsite live performances included

Property Features

Valentin Imperial Riviera Maya All Inclusive - Adults Only is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Simply walk outside to smell the salt air and watch the ocean waves from the white sand beach. At Valentin Imperial Riviera Maya All Inclusive - Adults Only you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. Free breakfast is served daily. There are 8 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 2 beach bars, 2 swim-up bars, and 6 bars/lounges. Public spaces have free WiFi. This all-inclusive property also offers outdoor tennis courts, a health club, and a steam room. Free self parking and valet parking are available. Smoking is allowed in designated areas at this 4.5-star Playa del Carmen property.

  • 540 guestrooms or units
  • 15 buildings
  • 8 dining venues
  • 2 bars on the beach
  • 2 bars by the pool
  • 2 swim-up bars
  • 6 bars or lounges
  • Buffet breakfast (free)
  • Deli
  • Towels for the beach
  • Cabanas by the pool (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Terrace
  • Garden
  • Beauty salon
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Free valet parking

Transport

  • Property shuttles: Airport shuttle
  • Parking: Free valet parking and self parking

Room Amenities

Valentin Imperial Riviera Maya All Inclusive - Adults Only offers 540 air-conditioned accommodations with iPod docking stations and free minibar items. Rooms open to furnished balconies or patios. Each accommodation is individually furnished and decorated. Beds feature premium bedding. This Playa del Carmen property provides complimentary wireless Internet access. Bathrooms include bathrobes, slippers, complimentary toiletries, and hair dryers. Business-friendly amenities include desks, laptop-compatible safes, and phones. Additionally, rooms include espresso makers and complimentary bottled water. A nightly turndown service is provided and housekeeping is offered daily.

  • Private balcony or patio (furnished)
  • Stocked minibar (free)
  • IPod dock
  • In-room dining (24 hours)
  • Espresso maker
  • Coffee maker
  • Luxury bedding
  • Housekeeping (daily)
  • Nightly turndown service
  • Hair dryer
  • Laptop safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ceiling fan
  • Ensuite bathroom
  • Unique furnishings
  • Unique decor
  • Connecting rooms available

Food & Drink

Guests are served free buffet breakfast daily from 7:00 AM to 11:30 AM.

L´ Olivo - This restaurant specializes in Italian cuisine and serves dinner only.

Ginger - This restaurant specializes in Japanese cuisine and serves dinner only. Open daily.

La Hacienda - This restaurant specializes in Mexican cuisine and serves dinner only. Open daily.

Taman Sari - This restaurant specializes in Asian cuisine and serves dinner only. Open daily.

L´Alsace - This restaurant specializes in French cuisine and serves dinner only. Open daily.

24-hour room service is available.

Nearby Activities

3 outdoor swimming pools are on site along with a private beach and outdoor tennis courts. Other recreational amenities include a lazy river, a health club, and a steam room.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Snorkeling on site
  • Golfing nearby
  • Fitness classes on site
  • Basketball on site
  • Bicycle rentals on site
  • Scuba diving on site
  • Volleyball on site
  • Kayaking on site
  • Sailing nearby
  • Yoga classes/instruction on site

Spa Services

Guests can indulge in a pampering treatment at the property's full-service spa. Services include facials, body wraps, body treatments, and manicures and pedicures. The spa is equipped with a spa tub and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy.

  • Spa tub in spa
  • Manicures and pedicures
  • Body treatments
  • Body wraps
  • Facial treatments
  • Aromatherapy treatments
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchairs available on site
  • Wheelchair accessible (may have limitations)
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • Wheelchair-accessible concierge desk
  • In-room accessibility
  • Wheelchair-accessible van parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival.

Valentin Imperial Riviera Maya All Inclusive - Adults Only offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets and service animals are not allowed at Valentin Imperial Riviera Maya All Inclusive - Adults Only

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Minimum Spring Break check-in age is 18 years old

This property accepts credit cards; cash is not accepted

Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

Minimum Spring Break check-in age is 18 years old. This property accepts Visa, Mastercard, and American Express. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Caters to adults only
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Security system
  • Protective clothing is available to guests
  • Masks are available to guests
  • Debit cards not accepted
  • Property follows sanitization practices of Intertek Cristal (3rd party expert - Global)
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Onsite COVID-19 testing (PCR) is available
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Service animals not allowed
  • Reservations are required for onsite COVID-19 testing
  • Minimum guest age is 18
  • Individually-wrapped food options are not available
  • No gap period between guest stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 174 per room (roundtrip)
  • Early check-in is available for a fee (subject to availability, amount varies)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Maya Imperial
  • Maya Imperial Valentin
  • Maya Valentin Imperial
  • Valentin Imperial All Inclusive
  • Valentin Imperial Maya
  • Valentin Imperial Maya All Inclusive Playa del Carmen
  • Valentin Imperial Maya Playa del Carmen
  • Valentin Maya All Inclusive
  • Valentin Maya Imperial
  • Valentin Imperial Maya Hotel Playa Del Carmen
  • Valentin Imperial Maya Riviera Maya, Mexico
  • Valentin Imperial Riviera Maya Adults Hotel Playa del Carmen
  • Hotel Valentin Imperial Riviera Maya – Adults Only
  • Valentin Imperial Riviera Maya – Adults Only Playa del Carmen
  • Valentin Imperial Riviera Maya Adults Playa del Carmen
  • Valentin Imperial Rivera Maya All Inclusive Adult Hotel
  • Valentin Imperial Riviera Maya Adults Hotel
  • Valentin Imperial Riviera Maya Adults
  • Valentin Imperial Riviera Maya All Inclusive
  • Valentin Imperial Maya All Inclusive
  • Valentin Imperial Riviera Maya– All Inclusive – Adults Only
  • Valentin Imperial Riviera Maya
  • Valentin Imperial Rivera Maya All Inclusive Adult
  • Hotel Valentin Imperial Rivera Maya All Inclusive - Adult Only
  • Valentin Imperial Riviera Maya All Inclusive
  • Valentin Imperial Maya All Inclusive
  • Valentin Imperial Riviera Maya – Adults Only
  • Valentin Imperial Riviera Maya– All Inclusive – Adults Only
  • Valentin Imperial Riviera Maya
  • Valentin Imperial Rivera Maya All Inclusive Adult Only
  • Valentin Imperial Riviera Maya All Inclusive Adults Only

You should know

  • This is an adults-only property and guests under 18 years old aren't allowed.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

Awards & Affiliations

Green / Sustainable Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Valentin Imperial Riviera Maya All Inclusive - Adults Only is listed in the 2021 Travel + Leisure 500.

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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.