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4.9 out of 5

"One of the prettiest places I’ve been to! Staff is absolutely top notch and caring. " More

By a verified traveler on Wed 17 Feb 2021

Hotel Description

4.5-star beachfront property near Maroma Beach

Beachfront retreat

You'll be within 3 miles (5 km) of Maroma Beach and 20 miles (32 km) of Xoximilco. Xcaret Eco Theme Park is 21.5 mi (34.7 km) away.

All-inclusive

This all-inclusive property features a private beach, a full-service spa, and 8 restaurants. Traveling on business? Take advantage of the business center, free WiFi in public areas, and airport shuttle. Enjoy the 3 outdoor pools and free perks like buffet breakfast and valet parking.

Free WiFi, iPod docks

The 540 individually decorated guestrooms offer free WiFi and iPod docks. Free minibar items, furnished balconies or patios, and 24-hour room service are also available.

Deluxe Junior Suite - Garden View

Bed Count 2 Full Beds Maximum Occupancy 3 Max
$448* Per night/room May 6 - May 7

Silver Superior Junior Suite

Bed Count 1 King Bed Maximum Occupancy 2 Max

Golden Junior Suite

Bed Count 1 Full Bed Maximum Occupancy 3 Max

Emerald Junior Suite

Bed Count 1 King Bed Maximum Occupancy 2 Max

Diamond Suite Privilege

Bed Count 1 King Bed Maximum Occupancy 3 Max

Golden Superior Junior Suite

Bed Count 1 King Bed Maximum Occupancy 2 Max

Valentin Imperial Riviera Maya All Inclusive - Adults Only ratings based on 27 Verified Reviews

Review Summary
4.9 out of 5 5.0 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 5.0 out of 5.0

Guest reviews for Valentin Imperial Riviera Maya All Inclusive - Adults Only

Everyone (12) Couples (8) Family (3)
5 out of 5
One of the prettiest places I’ve been to! Staff is absolutely top notch and caring.

Posted by on Feb 17, 2021

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5 out of 5
What a beautiful place to stay! Everything was so clean! The hotel staff was very accommodating friendly and cleanly. Great place to stay I would highly recommend it. The grounds of the property are immaculate and amazing! Our server Omar who served us out on the beach was so friendly, efficient and helpful. We will go back! Oh and the food was simply spectacular! Every night it was like "Life styles of the rich and famous ". Loved everything!

Posted by on Jan 20, 2021

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Comment from Hotel Management

Jan 20, 2021 by VI

Dear guest, On behalf of the entire team that makes up Valentin Imperial Riviera Maya, thank you! We really appreciate the kind words you have shared with us and the world by recommending the services and experience you had while you were here with us during your holidays. We focus on the best customer service and making all our guests feel like family and at home. Looking forward to welcoming you back very soon! General Manager and all the Valentin Imperial Riviera Maya staff.

5 out of 5
Best resort I ever been too. The food is great and also the restaurants. The staff there are so Nice and friendly. I would highly recommend this place to everyone for vacation, wedding, or fun.

Posted by , from Dallas on Oct 5, 2020

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Comment from Hotel Management

Nov 6, 2020 by VI

Dear guest, We appreciate all kinds of feedback, and when we receive compliments given our hard work and efforts we feel rewarded and encouraged to keep it up. It is so refreshing to know you had overall a great experience and look forward to your next visit! Best Regards, General Manager and all the Valentin Imperial Riviera Maya staff.

5 out of 5

Posted by on Sep 28, 2020

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Comment from Hotel Management

Sep 29, 2020 by VI

Dear guest, On behalf of the entire team that makes up Valentin Imperial Riviera Maya, thank you! We really appreciate the kind words you have shared with us and the world by recommending the services and experience you had while you were here with us during your holidays. We focus on the best customer service and making all our guests feel like family and at home. Looking forward to welcoming you back very soon! General Manager and all the Valentin Imperial Riviera Maya staff.

5 out of 5
All of the staff was very nice and helpful. Beautiful property!!

Posted by , from Tulsa, OK on Sep 18, 2020

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Comment from Hotel Management

Sep 22, 2020 by VI

Dear guest, Thank you for sharing such a positive and upbuilding feedback about your stay with us at Valentin Imperial Riviera Maya. It is a reason to be flattered when we read that the warm attention of our team and great service made of your stay a success. There is no better reward than your satisfaction and we look forward to welcoming you back on your next visit, you can totally rely on that we will get out our way, to make from your holidays something even more pleasant and worthy of recommendation. Kindest regards,

5 out of 5

Posted by on Aug 11, 2020

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Comment from Hotel Management

Aug 12, 2020 by VI

Dear guest, Thank you very much for your kind review and we delighted to know that Valentin Imperial Riviera Maya is your favourite hotel in Mexico. We are pleased you had an enjoyable stay and we look forward to welcoming you back again very soon. With kind regards,

5 out of 5

Posted by on May 29, 2020

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Comment from Hotel Management

Jul 10, 2020 by JV

Dear repeat guest, Thank you very much for your review following your 04th stay at Valentin Imperial Riviera Maya. It was a pleasure to welcome you back to our hotel and we are delighted you had an enjoyable stay. We will be sure to share your kind feedback with the team who will be delighted to know they could play a part in ensuring your stay was a memorable one. We are glad you enjoyed the French restaurant and look forward to welcoming you back again very soon. With kind regards,

5 out of 5

Posted by on Jan 26, 2020

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Comment from Hotel Management

Feb 20, 2020 by VI

Dear guest, We appreciate all kinds of feedback, and when we receive compliments given our hard work and efforts we feel rewarded and encouraged to keep it up. It is so refreshing to know you had overall a great experience and look forward to your next visit! Best Regards, Vicente Iglesias General Manager and all the Valentin Imperial Riviera Maya staff.

5 out of 5
The property is beautiful, very clean and I felt very safe as a lone female traveler. The restaurants served a variety of high quality foods and premium drinks. The service in all areas was impeccable.

Posted by , from Houston on Jan 2, 2020

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Comment from Hotel Management

Jan 4, 2020 by VI

Dear guest, Thank you for sharing your positive review regarding the time you spent at Valentin Imperial Riviera Maya during your holidays. We are flattered by reading you had such a great time and that the quality of our services was up to your expectations along with the activities and services. We want to take customer service up to the next level as making everybody feeling like home , thus you can have total certainty that we will go out our way on your next trip to make your holidays truly a success. Kindest regards,

5 out of 5
This was our first time to an all inclusive. I tried to avoid reviews, just wanting to go in without any preconceived ideas. I was blown away by the beauty of the grounds, the buildings, God's amazing creation, as well as the friendly helpfulness of the staff. There is something for everyone - whether you're seeking party fun, sports/group activities, or quiet seclusion to restore the body and soul.

Posted by on Nov 2, 2019

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Comment from Hotel Management

Nov 19, 2019 by VI

Dear guest, It was truly quite an honor to be your host in such special occasion ! Just like you loved the hotel, we all in our team loved by serving you while you were here. Thank you for sharing a detailed review of all the services that were at your disposal and how greatly you enjoyed it. All of our team will be happy to read that you enjoyed their hard work and you can be sure that we will strive to keep up the good work as you have stated. We really appreciate when our guests not only enjoy the services but also of the hard efforts our team displays in every step they take. Thank you once again for your kind words. Looking forward to welcoming you back next year! Best regards, Vicente Iglesias General Manager and all the Valentin Imperial Riviera Maya staff.

About the Valentin Imperial Riviera Maya All Inclusive - Adults Only

Location Carr.Fed.307 Chetumal, Playa del Carmen, QROO 77710

All-inclusive Details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

  • Meals, snacks, and beverages included
  • In-room minibar (all beverages included)

Entertainment

  • Onsite live performances

Not included

  • Airport transfers
  • Spa/beauty facilities and services

  • Food and beverage restrictions apply
  • Minibar (all beverages included)
  • Taxes included
  • Spa/beauty facilities and services not included
  • Gratuities included
  • Additional gratuities accepted
  • All onsite activities, and facilities and equipment included
  • Airport transfers not included
  • Onsite live performances included

Property Features

Valentin Imperial Riviera Maya All Inclusive - Adults Only is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Simply walk outside to smell the salt air and watch the ocean waves from the white sand beach. At Valentin Imperial Riviera Maya All Inclusive - Adults Only you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. Free breakfast is served daily. There are 8 restaurants on site, along with a snack bar/deli. For a drink, you can stop by one of the onsite bars, including 2 swim-up bars and 11 bars/lounges. Public spaces have free WiFi. This all-inclusive property also offers outdoor tennis courts, a health club, and a garden. Free self parking and valet parking are available. Smoking is allowed in designated areas at this 4.5-star Playa del Carmen property.

  • 540 guestrooms or units
  • 15 buildings
  • 8 dining venues
  • 2 bars by the pool
  • 2 swim-up bars
  • 11 bars or lounges
  • Buffet breakfast (free)
  • Bar on the beach
  • Deli
  • Towels for the beach
  • Cabanas by the pool (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Library
  • Garden
  • Beauty salon
  • Newspapers in lobby (free)
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Free valet parking

Transport

  • Airport: Cancun Intl. Airport (CUN) (35.7 km / 22.2 mi)
  • Property shuttles: Airport shuttle
  • Parking: Free valet parking and self parking

Room Amenities

Valentin Imperial Riviera Maya All Inclusive - Adults Only offers 540 air-conditioned accommodations with iPod docking stations and free minibar items. Rooms open to furnished balconies or patios. Each accommodation is individually furnished and decorated. Beds feature premium bedding. This Playa del Carmen property provides complimentary wireless Internet access. Bathrooms include bathrobes, slippers, complimentary toiletries, and hair dryers. Business-friendly amenities include desks, laptop-compatible safes, and phones. Additionally, rooms include espresso makers and complimentary bottled water. A nightly turndown service is provided and housekeeping is offered daily.

  • Private balcony or patio (furnished)
  • Stocked minibar (free)
  • IPod dock
  • In-room dining (24 hours)
  • Espresso maker
  • Coffee maker
  • Luxury bedding
  • Housekeeping (daily)
  • Nightly turndown service
  • Hair dryer
  • Laptop safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ceiling fan
  • Ensuite bathroom
  • Unique furnishings
  • Unique decor
  • Connecting rooms available

Food & Drink

Guests are served free buffet breakfast daily from 7:00 AM to 11:30 AM.

L´ Olivo - This restaurant specializes in Italian cuisine and serves dinner only.

Ginger - This restaurant specializes in Japanese cuisine and serves dinner only. Open daily.

La Hacienda - This restaurant specializes in Mexican cuisine and serves dinner only. Open daily.

Taman Sari - This restaurant specializes in Asian cuisine and serves dinner only. Open daily.

L´Alsace - This restaurant specializes in French cuisine and serves dinner only. Open daily.

24-hour room service is available.

Nearby Activities

3 outdoor swimming pools are on site along with a private beach and outdoor tennis courts. Other recreational amenities include a lazy river and a health club.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Snorkeling on site
  • Golfing nearby
  • Fitness classes on site
  • Basketball on site
  • Bicycle rentals on site
  • Scuba diving on site
  • Volleyball on site
  • Kayaking on site
  • Sailing nearby
  • Windsurfing on site
  • Yoga classes/instruction on site

Spa Services

Guests can indulge in a pampering treatment at the property's full-service spa. Services include facials, body wraps, body treatments, and manicures and pedicures. The spa is equipped with a spa tub. A variety of treatment therapies are provided, including aromatherapy.

  • Spa tub in spa
  • Manicures and pedicures
  • Body treatments
  • Body wraps
  • Facial treatments
  • Aromatherapy treatments
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchairs available on site
  • Wheelchair accessible (may have limitations)
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • Wheelchair-accessible concierge desk
  • In-room accessibility
  • Wheelchair-accessible van parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

This property offers onsite health screenings for COVID-19. There is no charge for departure rapid antigen screenings. PCR screenings for COVID-19 are available for a surcharge. Guests will be advised of the health screening options on arrival, and will be able to schedule appointments in advance.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets and service animals are not allowed at Valentin Imperial Riviera Maya All Inclusive - Adults Only

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Minimum Spring Break check-in age is 18 years old

This property accepts credit cards; cash is not accepted

Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

Minimum Spring Break check-in age is 18 years old. This property accepts credit cards. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Caters to adults only
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Security system
  • Protective clothing is available to guests
  • Masks are available to guests
  • Debit cards not accepted
  • Property follows sanitization practices of Intertek Cristal (3rd party expert - Global)
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Service animals not allowed
  • Minimum guest age is 18
  • Individually-wrapped food options are not available
  • No gap period between guest stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 174 per room (roundtrip)
  • Early check-in is available for a fee (subject to availability, amount varies)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Maya Imperial
  • Maya Imperial Valentin
  • Maya Valentin Imperial
  • Valentin Imperial All Inclusive
  • Valentin Imperial Maya
  • Valentin Imperial Maya All Inclusive Playa del Carmen
  • Valentin Imperial Maya Playa del Carmen
  • Valentin Maya All Inclusive
  • Valentin Maya Imperial
  • Valentin Imperial Maya Hotel Playa Del Carmen
  • Valentin Imperial Maya Riviera Maya, Mexico
  • Valentin Imperial Riviera Maya Adults Hotel Playa del Carmen
  • Hotel Valentin Imperial Riviera Maya – Adults Only
  • Valentin Imperial Riviera Maya – Adults Only Playa del Carmen
  • Valentin Imperial Riviera Maya Adults Playa del Carmen
  • Valentin Imperial Rivera Maya All Inclusive Adult Hotel
  • Valentin Imperial Riviera Maya Adults Hotel
  • Valentin Imperial Riviera Maya Adults
  • Valentin Imperial Riviera Maya All Inclusive
  • Valentin Imperial Maya All Inclusive
  • Valentin Imperial Riviera Maya– All Inclusive – Adults Only
  • Valentin Imperial Riviera Maya
  • Valentin Imperial Rivera Maya All Inclusive Adult
  • Hotel Valentin Imperial Rivera Maya All Inclusive - Adult Only
  • Valentin Imperial Riviera Maya All Inclusive
  • Valentin Imperial Maya All Inclusive
  • Valentin Imperial Riviera Maya – Adults Only
  • Valentin Imperial Riviera Maya– All Inclusive – Adults Only
  • Valentin Imperial Riviera Maya
  • Valentin Imperial Rivera Maya All Inclusive Adult Only
  • Valentin Imperial Riviera Maya All Inclusive Adults Only

You should know

  • Valentin Imperial Riviera Maya All Inclusive - Adults Only offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel.
  • This is an adults-only property and guests under 18 years old aren't allowed.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

Awards & Affiliations

Green / Sustainable Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.