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Valentin Imperial Rivera Maya All Inclusive - Adult Only

4.5-star property
Carr.Fed.307 Chetumal, Playa del Carmen, QROO 1-855-201-7819
4.8 out of 5
Exceptional!
See all 37 travelocity Reviews

"We had a wonderful stay at the Valentin. The staff is very attentive and the service was superb! The grounds are beautifully maintained. We loved the ... " More

By a verified traveler on Thu 13 Apr 2023

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Hotel Description

4.5-star beachfront aparthotel near Maroma Beach

Beachfront retreat

You'll be within 12 miles (20 km) of Maroma Beach and 25 miles (40 km) of Xcaret Eco Theme Park.

All-inclusive

This all-inclusive aparthotel features a private beach, a full-service spa, and 8 restaurants. Traveling on business? Take advantage of the business center, free WiFi in public areas, and airport shuttle. Enjoy the 3 outdoor pools and free perks like buffet breakfast and valet parking.

Free WiFi, iPod docks

The 540 individually decorated apartments offer free WiFi and iPod docks. Free minibar items, furnished balconies or patios, and 24-hour room service are also available.

Deluxe Junior Suite

Bed Count 1 King Bed Maximum Occupancy 3 Max
$412* Per night/room Jun 9 - Jun 10

Silver Junior Suite

Bed Count 1 King Bed Maximum Occupancy 2 Max

Golden Junior Suite

Bed Count 1 King Bed Maximum Occupancy 3 Max

Emerald Junior Suite

Bed Count room.options.bedSize. Maximum Occupancy 2 Max

Diamond Suite Privilege

Bed Count room.options.bedSize. Maximum Occupancy 3 Max

Golden Superior Junior Suite

Bed Count room.options.bedSize. Maximum Occupancy 2 Max

Valentin Imperial Rivera Maya All Inclusive - Adult Only ratings based on 37 Verified Reviews

Review Summary
4.8 out of 5 5.0 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 5.0 out of 5.0

Guest reviews for Valentin Imperial Rivera Maya All Inclusive - Adult Only

Everyone (12) Couples (15) Family (6)
5 out of 5
We had a wonderful stay at the Valentin. The staff is very attentive and the service was superb! The grounds are beautifully maintained. We loved the pool area. Most of the days we went to the main pool. One day was spent at the more quiet Golden Pool. Another day we went to the beach, which was beautiful. The water was clear and we easily got a front row palapa. Mornings are very easy going with your choice of activities and the afternoon entertainment was a lot of fun. The service during the day, at all locations, is excellent. The servers are attentive, always ready to get you a drink, water, or something to eat. You can spend your time in a quiet location or join in the activities. The restaurants provided a lot of variety and met our expectations. We loved that there were things to do after dinner. We went to Don Miguel's for after dinner drinks and hung out in the open-air square and listened to the band most nights. We pretty much stayed to ourselves and had an awesome time. We would definitely go back!

Posted by on Apr 13, 2023

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Comment from Hotel Management

Apr 14, 2023 by Isabel Casanova

Dear Kenneth,On behalf of our entire team here at Valentin Imperial Riviera Maya we thank you for your sincere and positive words regarding the time you had among us. We all look forward to welcoming you again very soon!

5 out of 5
Beautiful resort

Posted by on Feb 25, 2023

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Comment from Hotel Management

Mar 2, 2023 by Isabel Casanova

Dear Deron,Thank you kindly for letting us know you had a fantastic time with usWe hope to be welcoming you soon.

5 out of 5
Beach and food were both very good. Clean property and attentive staff

Posted by on Dec 30, 2022

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Comment from Hotel Management

Dec 31, 2022 by Isabel Casanova

Dear Morgan,On behalf of the entire team Valentin Imperial Riviera Maya, we want to thank you for your kind review.Looking forward to welcoming you back very soon!

4 out of 5
I would give it a 5 star if it wasn’t for the smell of the room. Don’t know if it was cause of the humidity. Other than that everything was great from. All the employees are great and the food too.

Posted by , from Hood River on Nov 28, 2022

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Comment from Hotel Management

Nov 28, 2022 by Isabel Casanova

Dear Victor, Thank you for your detailed feedback, we know that reviews like yours will help other future travelers.We hope to welcoming you soon again.

5 out of 5

Posted by on Jul 20, 2022

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2 out of 5
- all wine & drinks served in cups throughout except inside the restaurant . Not even a plastic wine glass like in the other hotels in Mexico. Serving wine in a plastic cup is an insult - Absolutely horrible Wines (red, white & sparkling) and only 5 total to choose from , if you want to buy the bottle in the restaurants they are extremely expensive. And hard liquor the cheapest bad quality - Rooms are Very humid and A/C does not cool - French restaurant is a FRENCH want to be . As well as the Italian . The only original was the Mexican - No hair conditioner. You have to request it daily - masks are required in every restaurant - The overall surroundings are very nice. A lot of plants but a lot of mosquitoes - Overall not planning to go back I recommend Excellence Riviera in Cancun . It’s the total opposite of Valentin Imperial.

Posted by on Jul 7, 2022

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Comment from Hotel Management

Jul 19, 2022 by JV

Dear guest, On behalf of our entire team at Valentin Imperial Riviera Maya, we want to thank you for the time you invested to share your kind comments. You can have total certainty that on your next visit we will bend over backward to make of your holidays something unforgettable. On the other hand, we also appreciate the timely observations you made regarding the communication with our doctor and stadd; we will be happy to verify this with our entire team in order to ensure the quality of our services and amenities we provide to our guests at all times. Our kindest regards,

5 out of 5
The resort was breathtaking ! The restaurants were wonderful !! All of the options on top of the Churro cart, the coffee shop. The staff is absolutely incredible !!!! I can't say enough about this resort. I absolutely will be returning !!!

Posted by , from Grosse Ile Township on May 11, 2022

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Comment from Hotel Management

May 12, 2022 by Isabel Casanova

Dear Guest, Thank you kindly for you valuable rating and comments We look forward to welcoming you again soon

5 out of 5
Not enough bathrooms by pool.

Posted by on Mar 20, 2022

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Comment from Hotel Management

Mar 21, 2022 by Isabel Casanova

Dear Guest, Thank you kindly for you valuable rating and comments that are very important to us. We look forward to welcoming you again soon Regards

4 out of 5
The grounds are lovely and the staff is very welcoming and eager to please. The rooms are in need of refurbishment and the process has already begun. Food quality is mostly pretty good but has a few misses here and there.

Posted by on Feb 5, 2022

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Comment from Hotel Management

Feb 7, 2022 by vi

Dear guest, On behalf of our entire team at Valentin Imperial Riviera Maya, we want to thank you for the time you invested to share your kind comments. You can have total certainty that on your next visit we will bend over backward to make of your holidays something unforgettable. On the other hand, we also appreciate the timely observations you made regarding the rooms; we will be happy to verify this with our entire team in order to ensure the quality of our services and amenities we provide to our guests at all times. Our kindest regards,

5 out of 5

Posted by on Dec 17, 2021

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About the Valentin Imperial Rivera Maya All Inclusive - Adult Only

Location Carr.Fed.307 Chetumal, Playa del Carmen, QROO 77710

All-inclusive Details

This aparthotel is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes
Gratuities are included and additional gratuities at guests' discretion are accepted.

Entertainment

  • Onsite live performances

Not included

  • Spa/beauty facilities and services

  • Minibar (all beverages included)
  • Spa/beauty facilities and services not included
  • Gratuities included
  • Additional gratuities accepted
  • All onsite activities, and facilities and equipment included
  • Onsite live performances included

Property Features

Valentin Imperial Rivera Maya All Inclusive - Adult Only is an all-inclusive aparthotel. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Simply walk outside to smell the salt air and watch the ocean waves from the white sand beach. At Valentin Imperial Rivera Maya All Inclusive - Adult Only you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. Free breakfast is served daily. There are 8 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 2 beach bars, 2 swim-up bars, and 6 bars/lounges. Public spaces have free WiFi. This all-inclusive aparthotel also offers outdoor tennis courts, a health club, and a steam room. Free self parking and valet parking are available. Smoking is allowed in designated areas at this 4.5-star Playa del Carmen aparthotel.

  • 540 guestrooms or units
  • 15 buildings
  • 8 dining venues
  • 2 bars on the beach
  • 2 bars by the pool
  • 2 swim-up bars
  • 6 bars or lounges
  • Buffet breakfast (free)
  • Deli
  • Towels for the beach
  • Cabanas by the pool (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Terrace
  • Garden
  • Beauty salon
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Free valet parking

Transport

  • Property shuttles: Airport shuttle
  • Parking: Free valet parking and self parking

Room Amenities

Valentin Imperial Rivera Maya All Inclusive - Adult Only offers 540 air-conditioned accommodations with iPod docking stations and free minibar items. Rooms open to furnished balconies or patios. Each accommodation is individually furnished and decorated. Beds feature premium bedding. This Playa del Carmen aparthotel provides complimentary wireless Internet access. Bathrooms include bathrobes, slippers, complimentary toiletries, and hair dryers. Business-friendly amenities include desks, laptop-compatible safes, and phones. Additionally, rooms include espresso makers and complimentary bottled water. A nightly turndown service is provided and housekeeping is offered daily.

  • Private balcony or patio (furnished)
  • Stocked minibar (free)
  • IPod dock
  • In-room dining (24 hours)
  • Espresso maker
  • Coffee maker
  • Luxury bedding
  • Housekeeping (daily)
  • Nightly turndown service
  • Hair dryer
  • Laptop safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ceiling fan
  • Ensuite bathroom
  • Unique furnishings
  • Unique decor
  • Connecting rooms available

Food & Drink

Guests are served free buffet breakfast daily from 7:00 AM to 11:30 AM.

L´ Olivo - This restaurant specializes in Italian cuisine and serves dinner only.

Ginger - This restaurant specializes in Japanese cuisine and serves dinner only. Open daily.

La Hacienda - This restaurant specializes in Mexican cuisine and serves dinner only. Open daily.

Taman Sari - This restaurant specializes in Asian cuisine and serves dinner only. Open daily.

L´Alsace - This restaurant specializes in French cuisine and serves dinner only. Open daily.

24-hour room service is available.

Nearby Activities

A private beach, 2 outdoor tennis courts, and a health club are featured at the aparthotel. 3 outdoor swimming pools are on site along with a lazy river and a steam room. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Snorkeling on site
  • Golfing nearby
  • Fitness classes on site
  • Basketball on site
  • Bicycle rentals on site
  • Scuba diving on site
  • Volleyball on site
  • Kayaking on site
  • Sailing nearby
  • Yoga classes/instruction on site

Spa Services

Guests can indulge in a pampering treatment at the aparthotel's full-service spa. Services include facials, body wraps, body treatments, and manicures and pedicures. The spa is equipped with a spa tub and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy.

  • Spa tub in spa
  • Manicures and pedicures
  • Body treatments
  • Body wraps
  • Facial treatments
  • Aromatherapy treatments
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchairs available on site
  • Wheelchair accessible (may have limitations)
  • Accessible bathroom (in select rooms)
  • Roll-in shower (in select rooms)
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • Wheelchair-accessible concierge desk
  • In-room accessibility (in select rooms)
  • Wheelchair-accessible van parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival.

Valentin Imperial Rivera Maya All Inclusive - Adult Only offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets and service animals are not allowed at Valentin Imperial Rivera Maya All Inclusive - Adult Only

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Minimum Spring Break check-in age is 18 years old

This property accepts credit cards; cash is not accepted

Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. Minimum Spring Break check-in age is 18 years old. This property accepts Visa, Mastercard, and American Express. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Caters to adults only
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Security system
  • Protective clothing is available to guests
  • Masks are available to guests
  • Debit cards not accepted
  • Property follows sanitization practices of Intertek Cristal (3rd party expert - Global)
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Onsite COVID-19 testing (PCR) is available
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Service animals not allowed
  • Reservations are required for onsite COVID-19 testing
  • Minimum guest age is 18
  • Individually-wrapped food options are not available
  • No gap period between guest stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 174 per room (roundtrip)
  • Early check-in is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Maya Imperial
  • Maya Imperial Valentin
  • Maya Valentin Imperial
  • Valentin Imperial All Inclusive
  • Valentin Imperial Maya
  • Valentin Imperial Maya All Inclusive Playa del Carmen
  • Valentin Imperial Maya Playa del Carmen
  • Valentin Maya All Inclusive
  • Valentin Maya Imperial
  • Valentin Imperial Maya Hotel Playa Del Carmen
  • Valentin Imperial Maya Riviera Maya, Mexico
  • Valentin Imperial Riviera Maya Adults Hotel Playa del Carmen
  • Hotel Valentin Imperial Riviera Maya – Adults Only
  • Valentin Imperial Riviera Maya – Adults Only Playa del Carmen
  • Valentin Imperial Riviera Maya Adults Playa del Carmen
  • Valentin Imperial Rivera Maya All Inclusive Adult Hotel
  • Valentin Imperial Riviera Maya Adults Hotel
  • Valentin Imperial Riviera Maya Adults
  • Valentin Imperial Riviera Maya All Inclusive
  • Valentin Imperial Maya All Inclusive
  • Valentin Imperial Riviera Maya– All Inclusive – Adults Only
  • Valentin Imperial Riviera Maya
  • Valentin Imperial Rivera Maya All Inclusive Adult
  • Hotel Valentin Imperial Rivera Maya All Inclusive - Adult Only
  • Valentin Imperial Riviera Maya All Inclusive
  • Valentin Imperial Maya All Inclusive
  • Valentin Imperial Riviera Maya – Adults Only
  • Valentin Imperial Riviera Maya– All Inclusive – Adults Only
  • Valentin Imperial Riviera Maya

You should know

  • This is an adults-only property and guests under 18 years old aren't allowed.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Awards & Affiliations

Green / Sustainable Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

  • EarthCheck
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Frequently Asked Questions

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.