Skip to main content
Beginning of main content

Enter dates to see availability

4.1 out of 5

"The service and resort were fantastic. Definitely recommend this place for families or even couples, groups or any sort of traveling. The food was ter ... " More

By a verified traveler on Sat 30 Nov 2019

Hotel Description

4-star beachfront property near Puerto Morelos Town Square

Beachside getaway

You'll find Puerto Morelos Town Square and Ojo de Agua Beach within 2 miles (3 km) of this property. Artisans Market and San Jose Catholic Parish are also within 2 miles (3 km).

All-inclusive

This all-inclusive property features a full-service spa, a marina, and 5 restaurants. Enjoy a day at the beach surfing, or relax with sun loungers. There's fun for all ages with a free kid's club and a children's pool, and in-room childcare is an added bonus.

WiFi, balconies

Boasting comforts like premium bedding and pillow menus, the 500 guestrooms also offer balconies and TVs with satellite channels. Other amenities include WiFi, minibars, and room service.

Luxury Room

Bed Count 2 Full Beds Maximum Occupancy 4 Max
$232* Per night/room Sep 1 - Sep 2

Studio with Jacuzzi

Bed Count 1 King Bed Maximum Occupancy 4 Max

Suite, 1 Bedroom

Bed Count 1 King Bed Maximum Occupancy 4 Max

One Bedroom Suite Platinum

Bed Count 1 King Bed Maximum Occupancy 4 Max

Junior Suite

Bed Count 1 King Bed Maximum Occupancy 4 Max

Family Room

Bed Count 2 Full Beds Maximum Occupancy 5 Max

Hotel Marina El Cid Spa & Beach Resort All Inclusive ratings based on 21 Verified Reviews

Review Summary
4.1 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Hotel Marina El Cid Spa & Beach Resort All Inclusive

Everyone (16) Couples (2) Family (4)
2 out of 5
This is the third time I have stayed at this property. Food is good. Beach is not. Also consistantly get put in a subpar room. Paid for ocean view -- $200 for 1 night for 1 person! Got put in the last room of the hall overlooking road and mechanical service facilities-- could only see ocean if strained neck and looked around corner of building. Put in a suit with 3 separate rooms -- the other 2 rooms were filled with teanage boys who left their room doors open at all times. Lastly, the smoke detector started beeping incessantly (in need of a battery change) 10 mins after midnight. It took 40 minutes for maintenance to show up to change the battery -- and 2 phone calls!!

Posted by on Jan 6, 2020

Was this review helpful to you?
Comment from Hotel Management

Jan 9, 2020 by Dear guest,

Thank you very much for your time in sharing your recent vacation experience at our resort. We are very sorry to determine in your review that this stay at our facilities has not been as pleasant as you expected. However, we can assure you that your feedback does not be fall into deaf ears and we will work on the measure to redirect the deviation in our service detected in your comments. We hope to have another opportunity to be your hosts and restore your trust in our complex in the future. Cordially, Iván Bringas El Cid Resorts.

5 out of 5
The service and resort were fantastic. Definitely recommend this place for families or even couples, groups or any sort of traveling. The food was terrific. Can't wait to go back!

Posted by on Nov 30, 2019

Was this review helpful to you?
Comment from Hotel Management

Nov 30, 2019 by Dear guest,

What a great pleasure to have the opportunity to receive your comments on this media. We are happy to conclude that your recent stay at our resort has been an incredible and enjoyable vacation experience. We will be happy to have the pleasure of serving you again in the future. Cordially, Iván Bringas El Cid Resorts.

5 out of 5

Posted by on May 12, 2019

Was this review helpful to you?
Comment from Hotel Management

May 15, 2019 by Your Guest

thank you very much for taking a minute of your time to qualify our service and facilities through this website.We feel honored to conclude in your review that you had an excellent vacation experience at our resort. Best regards, Iván Bringas El Cid Resorts.

4 out of 5
With the exception of the front desk personnel and the sales “sharks” , the staff at El Cid were exceptional. You can diffenetly tell who the members were as our vacation progressed.

Posted by , from Indiana on Feb 17, 2019

Was this review helpful to you?
Comment from Hotel Management

Feb 20, 2019 by Dear guest,

First of all, I wish to thank you for granted our resort the opportunity to host you during this recent visit to the Riviera Maya. We are very glad to identify that you had a pleasant vacation with us, however, we are very sorry for the inconveniences occurred with our staff, your comments are truly important for us and we will make sure of properly follow up your feedback with the head of the area and correct this important deviation in our service soon. We hope to have the pleasure of welcoming you back in the near future. Best regards, Iván Bringas El Cid Resorts.

2 out of 5
Too pushy on the time share Too hard or impossible to make dinner reservations at restaurants that were half empty every night food inconsistent. Restaurant Delores was wonderful pool buffet was a disaster quality wise.

Posted by on Jan 8, 2019

Was this review helpful to you?
Comment from Hotel Management

Jan 12, 2019 by Dear Guest

I hope you are well and enjoying a lovely Wednesday afternoon. I would like to offer a sincere token of gratitude and appreciation for giving us the opportunity to be your hosts. I am sorry that the membership presentation and dining experiences were a sour note on this recent vacation at our resort. We adhere to the highest customer service etiquette and train all our staff on when to take no for an answer. It is clear that this was not that case here. Our aim is to make people happy, delighted and optimistic, never has it been our intention to anger or frustrate our guests. Rest assured your comments do not fall on deaf ears and we will follow up on these important opportunity areas in our service. With all kindness and respect, we humbly invite you to revisit any of our El Cid Resorts where we will gladly welcome you with open arms. Warm regards, Iván Bringas El Cid Resorts.

5 out of 5
Great food (coffee wasn't that good), helpful staff, nice accommodations. Beach has shade, a bit rocky, might need water shoes.

Posted by on Jan 4, 2019

Was this review helpful to you?
Comment from Hotel Management

Jan 4, 2019 by Dear guest,

First of all, I would like to thank you for sharing your comments in base this past visit to our resort. We are glad to identify that all in all you had a wonderful vacation experience, nevertheless, it is a shame to know about the negative details which prevented your holiday of an excellent getaway. Our resort is located in front of one of the largest reef in the Mexican Caribbean and this is one of the reasons because our beaches tend to be rocky. On the other hand, it will be a pleasure to take into account your feedback and shared with our food and beverage manager with the aim to correct this deviation in our quality service. It will be an honor to have the pleasure to greet you again in the future. Best regards, Iván Bringas El Cid Resorts.

4 out of 5

Fun in the Sun

Pros: Good food overall. Lots of restaurant and bar choices.
Cons: There are several pools, but they are not heated so were very cold. Also, beach had lots of seaweed, but this was also at other resorts in the area.
Location: Not far from the airport, but much quieter than Cancun. Close to everything you can do from either Cancun or Riviera Maya. Scuba diving from hotel.
From the moment we arrived at El Cid we received excellent service. Our room was wonderful! It overlooked both the ocean from a distance and the lagoon. We had two balconies, one with a jacuzzi. This resort was family oriented and though we were not travelling with children we really enjoyed it. There was an area for adults only in case you wanted to enjoy a little quieter scene. Luis the butler and Joel were so nice. Really the best service we have had at an all inclusive.

Posted by on Mar 28, 2018

Was this review helpful to you?
Comment from Hotel Management

Jul 16, 2018 by Dear Mrs. Christy,

Thank you very much for sharing your comments about your past stay at El Cid through Expedia´s platform, We are very glad to hear that you spent a wonderful time and that the service from our staff and your room accommodations meet your expectations during your stay with us. Thank you also for sharing your feedback we will make sure to share it with the proper areas as an alternative to increase the quality of our services. We look forward to having the opportunity to greet you again in the future. Sincerely, Iván Bringas El Cid Resorts.

4 out of 5

Very good hotel

Family oriented, near Cancun and Playa del Carmen. Great food and restaurants. Perfect facilities. Lovely beach. The service it’s not great, specially the waitress. But the rest was fine. I recommend doing the upgrade to premium. Regards

Posted by , from ecuador on Jan 8, 2018

Was this review helpful to you?
Comment from Hotel Management

Jan 10, 2018 by Ivan Bringas/El Cid Resorts

Dear Natalia, Thank you very much for sharing your comments through this platform. We are glad to hear that we met your expectations and that you had a great time. Please be assure that the waitress service will be reinforce with the staff in order to make the improvements necessaries. We hope to continue being your choice the next time. Sincerely,

5 out of 5

Awesome Family Destination

Pros: Great selection of food, infinity pool a main pool, service
Cons: It would be nice if one of the hot tubs allow kids under parents supervision. During chilly days it would be great to be in warm water with your kid.
Location: Hotel is conveniently located not far from the airport. We had a 2-year old, so no excursions this time.
We had a fantastic experience with Hotel Marina El Cid Spa & Beach Resort. We stayed at Ventus section, which was brand new, and a super nice gentleman at the front desk gave us a room with a hot tub. The room was huge, and looked phenomenal! The property of the resort looks absolutely beautiful and is very well-maintained. Everything was amazing, our room, service, constantly smiling staff, pools, nightly entertainment. The food was the best I have ever tried in the Caribbean so far. It's not a huge resort where you need a shuttle (even though there is one) to take you from the room to the lobby, or from the room to the beach. Everything is very close to each other, and will take you no more than 5-7 minutes walk between two opposite ends of the resort. The beach was a bit rocky, but the hotel staff is doing a great job by pulling those stones out on a daily basis. Swimming shoes will work just fine. Overall, great time! So, highly recommend to anyone who wants to stay at a nice hotel with great food, service and entertainment.

Posted by , from Newport News, VA on Dec 12, 2017

Was this review helpful to you?
Comment from Hotel Management

Mar 4, 2018 by Ivan Bringas/El Cid Resorts

Dear Julia, Wow! Such an awesome comment. Thank you for sharing your experience with us through Expedia regarding your recent stay with us at El Cid Marina. We are very pleased to hear that all our staff attended to all of your expectations and made of your vacation at El Cid something unforgettable. Be assured they will receive recognition for their good efforts. Comments like yours motivate us to always try to improve the quality of our service, and It is very good to hear that we met all your expectations, food, services, facilities, location and activities. We will be awaiting your return the next time you visit this beautiful town and we look forward to attend you during your vacation. Kind Regards,

5 out of 5

Outstanding

So great I want to live there. Outstanding place great staff, food and activities

Posted by , from j on May 2, 2017

Was this review helpful to you?
Comment from Hotel Management

May 4, 2017 by Ricardo Bustamante/ General Manager

Dear Guest, We are very happy to hear we met all your expectations and that you enjoyed your vacations with us. We hope to continue being your choice the next time you come back to Riviera Maya. Kind Regards,

About the Hotel Marina El Cid Spa & Beach Resort All Inclusive

Location Boulevard el Cid Unidad 15, Puerto Morelos, QROO 77580

All-inclusive Details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

  • All buffet and à la carte meals, snacks, and beverages included
  • 24-hour room service
  • In-room minibar (all beverages included)

Activities and facilities/equipment
All onsite activities and use of facilities and equipment are included.

Water activities

  • Kayaking
  • Surfing/boogie boarding
  • Windsurfing

Land activities
  • Bicycling
  • Fitness facilities
  • Tennis

Kids' club

  • Supervised activities for children between 4 and 11 years old

Entertainment

  • Onsite entertainment and activities
  • Onsite live performances

Not included

  • Motorized water sports
  • Airport transfers
  • Childcare
  • Laundry/dry cleaning services
  • Spa/beauty facilities and services
  • Wireless Internet access
  • Offsite tours

  • Kayaking included
  • Surfing/boogie boarding included
  • Windsurfing included
  • Taxes included
  • Onsite entertainment and activities included
  • 24-hour room service
  • Buffet and à la carte dining
  • Gratuities included
  • Additional gratuities accepted
  • Airport transfers not included
  • Fitness facilities included
  • All food and beverages included
  • Tennis included
  • Wireless Internet access not included
  • Laundry/dry cleaning services not included
  • Childcare not included
  • Motorized water sports not included
  • All available beverages included
  • Minibar (all beverages included)
  • Bicycling included
  • Spa/beauty facilities and services not included
  • All onsite activities, and facilities and equipment included
  • Offsite tours not included
  • Onsite live performances included

Property Features

Hotel Marina El Cid Spa & Beach Resort All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. As a guest of Hotel Marina El Cid Spa & Beach Resort All Inclusive, you'll find a full-service spa, a marina, and 2 outdoor swimming pools. There are 5 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a swim-up bar. A business center and a meeting room are available. A children's pool, a spa tub, and a fitness center are also featured at the family-friendly Hotel Marina El Cid Spa & Beach Resort All Inclusive. An airport shuttle (available 24 hours) is available for a fee. Self parking and valet parking are free. Smoking is allowed in designated areas at this Colonial Puerto Morelos property.

  • 500 guestrooms or units
  • 4 levels
  • 12 buildings
  • 5 dining venues
  • 2 bars or lounges
  • Built in 2006
  • Bar by the pool
  • Swim-up bar
  • Coffee shop
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Terrace on the roof
  • Beach lounge chairs
  • Towels for the beach
  • Cabanas by the pool (free)
  • Poolside lounge chairs
  • Conference center
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Garden
  • Gift shop
  • Beauty salon
  • Television in lobby
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas

Family Friendly Amenities

  • Number of outdoor pools - 2
  • Children's pool
  • Supervised childcare/activities (free)
  • Outdoor tennis court
  • Children's club (free)
  • Snack bar/deli
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Playground on site

Internet

Available in all rooms: WiFi (surcharge)

Parking

Free self parking , Free valet parking

Transport

  • Airport: Cancun Intl. Airport (CUN) (30 km / 18.6 mi)
  • Property shuttles: Airport shuttle
  • Parking: Free valet parking and self parking

Room Amenities

Hotel Marina El Cid Spa & Beach Resort All Inclusive offers 500 air-conditioned accommodations with minibars and safes. Rooms open to balconies. Beds feature premium bedding. A pillow menu is available. Televisions come with satellite channels. Bathrooms include showers, complimentary toiletries, and hair dryers. In-room wireless Internet access is available for a surcharge. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily.

  • Private balcony
  • Minibar
  • In-room dining (limited hours)
  • Television
  • Satellite channels
  • Coffee maker
  • Luxury bedding
  • Pillow options
  • Shower
  • Housekeeping (daily)
  • Nightly turndown service
  • Childcare in room (surcharge)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Iron and ironing board
  • Desk
  • Air conditioning
  • Ceiling fan
  • Connecting rooms available

Food & Drink

Hacienda Arrecife - This poolside restaurant specializes in Mexican cuisine and serves breakfast, lunch, and dinner.

Alhambra - Overlooking the garden, this buffet restaurant serves breakfast, lunch, and dinner.

El Alcazar - This fine-dining restaurant specializes in Mediterranean cuisine and serves dinner only. Guests can enjoy alfresco dining (weather permitting). Reservations are required.

La Marina - Overlooking the ocean, this restaurant specializes in seafood and serves dinner only. Reservations are required.

Tratorria Da'Gulio - Overlooking the garden, this fine-dining restaurant specializes in Italian cuisine and serves dinner only. Reservations are required.

Room service (during limited hours) is available.

Nearby Activities

2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include an outdoor tennis court, a spa tub, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Snorkeling on site
  • Ecotours on site
  • Fishing on site
  • Golfing nearby
  • Surfing/boogie boarding on site
  • Kayaking on site
  • Windsurfing on site
  • Yoga classes/instruction on site
  • Playground on site
  • Bicycle rentals nearby
  • Boat tours nearby
  • Fitness classes on site
  • Scuba diving on site
  • Hiking/biking trails nearby
  • Sailing nearby
  • Scooter/moped rentals nearby

Spa Services

Guests can indulge in a pampering treatment at the property's full-service spa, El Cocay Spa. Massages are available on the beach and in the spa; other services include facials, body wraps, and body scrubs. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna, a spa tub, and Turkish bath/hammam.

Guests under 6 years old are not allowed in the spa.

  • Sauna in spa
  • Spa tub in spa
  • Minimum age to access spa is 6
  • Massages on beach
  • Manicures and pedicures
  • Body wraps
  • Body scrubs
  • Facial treatments
  • Aromatherapy treatments
  • Massages

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Wheelchair accessible parking
  • Wheelchair-accessible concierge desk
  • In-room accessibility
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at 11:30 PM
  • Minimum check-in age is: 21

Special check-in instructions:

If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.

24-hour airport shuttle service is available. Fees may apply. Contact the property in advance to get details.

Guests arriving after midnight must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival.

Airport transportation is offered 24 hours a day. Fees may apply. For details, please contact the property in advance.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.

Pet Policy

  • Pets and service animals are not allowed at Hotel Marina El Cid Spa & Beach Resort All Inclusive

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Safety features at this property include a smoke detector

This property advises that enhanced cleaning and guest safety measures are currently in place

Disinfectant is used to clean the property

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer

Each guestroom is kept vacant for a minimum of 24 hours between bookings

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer.Each guestroom is kept vacant for a minimum of 24 hours between bookings.

  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • Service animals not allowed
  • Individually-wrapped food options are not available
  • Debit cards
  • Property confirms they are implementing guest safety measures
  • Gap period enforced between guest stays 24 hours

Fees

Guests will be asked to pay the following charges at the property:

The charges below are included in your overall room price:

  • New Year's Eve gala dinner fee

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for in-room wireless Internet: MXN 315 per 24-hour period (1-device limit, rates may vary)
  • Airport shuttle fee: MXN 2300 per person (roundtrip)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Marina Cid
  • Marina El Cid Spa Beach Puerto Morelos
  • El Cid Puerto Morelos
  • Marina El Cid Spa Beach All Inclusive Puerto Morelos
  • Hotel Marina El Cid Spa & Beach Puerto Morelos
  • Hotel Marina El Cid Spa And Beach Resort
  • ina Cid Inclusive Puerto More
  • Marina El Cid Spa Beach

You should know

  • Reservations are needed for massage services. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • For stays on 31 December, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.
url importing http://travel.travelocity.com/Cancun-Hotels-Hotel-Marina-El-Cid-Spa-&-Beach-Resort-All-Inclusive.h1319425-p2.Hotel-Reviews?rm1=a2&
There was an error importing /Cancun-Hotels-Hotel-Marina-El-Cid-Spa-&-Beach-Resort-All-Inclusive.h1319425-p2.Hotel-Reviews?rm1=a2&, error: javax.servlet.jsp.JspTagException: 301 http://travel.travelocity.com/Cancun-Hotels-Hotel-Marina-El-Cid-Spa-&-Beach-Resort-All-Inclusive.h1319425-p2.Hotel-Reviews?rm1=a2&

Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.