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 Puerto Morelos •1 Room
 Puerto Morelos • 1 Room
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Hotel Marina El Cid Spa & Beach Resort All Inclusive

4-star property
Boulevard el Cid Unidad 15, Puerto Morelos, QROO 1-855-201-7819
4.1 out of 5
Very good!
See all 61 travelocity Reviews

"Second time at this resort. Would come back again! " More

By a verified traveler on Sun 30 Apr 2023

Points Of Interest

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Hotel Description

4-star beachfront property with 2 outdoor pools

Beachside getaway

Stay at this Puerto Morelos property and you'll be within half a mile (1 km) of Arrecife de Puerto Morelos National Park and 2 miles (3 km) of Artisans Market. San Jose Catholic Parish and Puerto Morelos Town Square are also within 2 miles (3 km).

All-inclusive

This all-inclusive property features a full-service spa, a marina, and 5 restaurants. Enjoy a day at the beach surfing, or relax with sun loungers. There's fun for all ages with a free kid's club and a children's pool, and in-room childcare is an added bonus.

Luxury Room

Bed Count 2 Full Beds Maximum Occupancy 4 Max
$368* Per night/room May 30 - May 31

Studio With Jacuzzi

Bed Count 1 King Bed Maximum Occupancy 4 Max

Suite, 1 Bedroom

Bed Count 1 King Bed Maximum Occupancy 4 Max

One Bedroom Suite Platinum

Bed Count 1 King Bed Maximum Occupancy 4 Max

Junior Suite

Bed Count 1 King Bed Maximum Occupancy 4 Max

Family Room

Bed Count 2 Full Beds Maximum Occupancy 5 Max

Hotel Marina El Cid Spa & Beach Resort All Inclusive ratings based on 61 Verified Reviews

Review Summary
4.1 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Hotel Marina El Cid Spa & Beach Resort All Inclusive

Everyone (16) Couples (7) Family (26)
5 out of 5
Second time at this resort. Would come back again!

Posted by on Apr 30, 2023

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Comment from Hotel Management

May 2, 2023 by Dear Dawn,

First off, we would like to extend our appreciation for sharing with us your qualification for our resort based on this recent stay.We are very happy to learn from your comments that you spent a good time during your stay at our resort.We hope your return to our resort very soon, we will be glad to serve you again.Best regards, El Cid Resorts.

4 out of 5

Posted by on Apr 2, 2023

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Comment from Hotel Management

Apr 24, 2023 by Dear Mr. Allen,

First off, we would like to extend our appreciation for sharing with us your qualification for our resort based on this recent stay.As far as we can interpret in your rating you spent a good time during your stay at our resort.We hope your return to our resort very soon, we will be glad to serve you again.Best regards, El Cid Resorts.

5 out of 5
All staff are extremely friendly and accommodating. There was a nice atmosphere in the evening with guests dressing up for dinner and the shows were enjoyable. We met the nicest, most genuine staff person at the “vacation club” presentation and now consider her our family friend(Frita). We felt the 3 hour presentation was deceptively presented at checkin as a part of welcoming new guests to the property.

Posted by on Apr 2, 2023

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Comment from Hotel Management

Apr 4, 2023 by Dear guest,

First of all, we would like to extend our appreciation for your time in sharing your experience at our resort with the users of Expedia.Receiving all your positive comments about our staff and service makes us feel very happy and we could determine that this vacation has been pleasant. We thank you also for bringing to our attention your observations of these areas of our service, we can assure you we aim to offer you the best service and we will be happy to share your feedback with the involved area to properly follow them up and correct any deviation in our services as soon as possible.We look forward to having the opportunity of serving you again and showing you the improvements in our service soon.Cordially, El Cid Resorts.

5 out of 5
Gorgeous property with an incredible staff! We will for sure come back!

Posted by on Mar 25, 2023

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Comment from Hotel Management

Mar 25, 2023 by Dear guest,

First off, we would like to thank you for choosing our resort.We are more than happy to realize in your post that our resort and the service from our staff meet your expectations.For all of the members of Hotel Marina El Cid Spa and Beach Resort, We look forward to having the honor to serve you again in the near future.Sincerely, El Cid Resorts.

4 out of 5

Posted by on Mar 24, 2023

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Comment from Hotel Management

Apr 15, 2023 by Dear Joan,

Thank you very much for sharing with us and with the audience of this platform your qualification for our resort.As far as we can interpret in your rating you spent a good time during your stay at our resort.We hope your return to our resort very soon, we will be glad to serve you again.Best regards, El Cid Resorts.

3 out of 5
The beach is basically un swimmable due to the seaweed. They did there best to clean it up everyday from the shore but the water is still very brown and full of seaweed. All food is only available inside the restaurants so you cannot have food at the beach or pool. Room was nice and very clean. Food and beverage Room service was very hit and miss. Other than that the service was good. Pool areas were nice and well taken care of , but always hard to get a chair. No internet included you have to pay per device.

Posted by on Mar 22, 2023

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Comment from Hotel Management

Mar 23, 2023 by Dear Guest:

How very kind of you for taking the time to qualify our service through this platform.We certainly understand how difficult is for our guest the actual conditions of our beaches, nevertheless, we really appreciate your comprehension and recognition for the daily labor from staff in keeping the beach in the best conditions for you and the rest of our guests.Your comments are very important and allow us to become better. We can assure you that we are going to share them with the proper areas in order to take the necessary corrective actions to be able to continue offering you and the rest of our guest a high-quality service.We will be enchanted to have the opportunity to welcome you back to Puerto Morelos in the future.Cordially El Cid Resorts

4 out of 5

Posted by on Mar 11, 2023

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Comment from Hotel Management

Apr 10, 2023 by Dear Guest:

We would like to thank you for taking the time to evaluate our service through Expedias platform.We feel really glad to identify that you enjoyed your vacation and the service from our staff during your holidays. We look forward to having the opportunity to welcome you again in a near futureCordially El Cid Resorts

5 out of 5
We absolutely loved this place! The staff was super friendly and tried very hard to understand us as we do not speak Spanish. We traveled with our children 14 and 11 they also loved this vacation very much. Puerto Morales is a very cute town with shops and a beautiful beach. The food was very good and lots of options from sun up to well into the night you can get a bite to eat. Drinks were also good my favorite was the Margrita at the swim up bar! We were approached to sit through the time share option but we kindley declined with no issue. Our room was cleaned spotless everyday and my kids really liked the room service. We were treated so well we will for sure be back. The beach does have alot of seaweed but they work all day to clean it up and it didnt hinder our experience one bit somethings cannot be controlled and mither nature is one of them. We loved this place very much can't wait to go again.

Posted by on Mar 2, 2023

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Comment from Hotel Management

Mar 2, 2023 by Dear Guest

How kind of you to have taken the time on qualifying our service through this platform. We are enchanted to identify that you had an excellent vacation at our resort. Your evaluation assures us that the effort of our entire team is having positive results and that we are conserving our high quality service. For El Cid Resort, it is very important to satisfy our guests needs.Please dont hesitate to contact us if you would like to share some details of your last visit to El Cid, I will be more than glad to hear your comments.We look forward to having the opportunity to welcome you again in a near futureCordially El Cid Resort

2 out of 5
Greeted by Jezhabel Tovar.Was told i would have a butler. No name. Put her number in my phone but it didnt work. No reservations for meals. Lots of walking. Wondered aimlessly. Asked for management. None available. Language barriers

Posted by , from Westside on Feb 12, 2023

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Comment from Hotel Management

Feb 22, 2023 by Dear guest,

Thank you very much for sharing your rating of our facilities concerning your last visit to our resort.We regret that this recent visit to our resort has not meted your expectations and caused you discomfort. You can be sure that our purpose has always been making our guests happy and confident that they will have an excellent and restful holiday at our resort.We will be happy to share each of your comments with the area manager in charge to work on the action plans to improve and regain our quality care and continue offering you and the rest of our guests the level of service that they deserve.We hope you can give us a second opportunity to serve you and show you all that El Cid has to offer.Cordially,El Cid Resorts.

1 out of 5
I'll start by telling you that travelocity notified us of our two hour earlier flight change via email one hour before our new flight time!! My husband and I both have and are recovering from cancer so imagine us running with bags to check in and get to the terminal and on our flight ten minutes before takeoff!! We were sick the entire flight then had to maneuver through Mexico's terminal where the extra $140.00 round trip ride was waiting, he was wonderful...he was the best part of this trip helping us get to check in so we could lay down and recover from the travelocity flight fiasco. Next, our concierge Jezebel said she was checking us in but instead she swindled us into losing the $200 day trip we scheduled telling us we would get the refund and a free couples massage to sit through a 90 minute sales pitch for the hotel!! We thought we were checking in and being saved from a conartist trip until we were finally both so sick we had to tell her to just let us in our room so to please just get us checked in and we'd talk at breakfast. That's when she kept her sales pitch going. My husband and I spent the whole first day of our vacation in bed watching TV and recovering from the entire flight check in and sales pitch. We took an early flight to have a whole first day of enjoying the hotel resort. One day wasted!!! We ordered room service because we couldn't get a dinner reservation. The food was awful, it was inedible to say the least. This review is not done!

Posted by on Feb 11, 2023

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About the Hotel Marina El Cid Spa & Beach Resort All Inclusive

Location Boulevard el Cid Unidad 15, Puerto Morelos, QROO 77580

All-inclusive Details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes
Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

  • All à la carte meals, snacks, and beverages included
  • 24-hour room service
  • In-room minibar (all beverages included)

Activities and facilities/equipment
All onsite activities and use of facilities and equipment are included.

Water activities

  • Kayaking
  • Surfing/body boarding
  • Windsurfing

Land activities
  • Bicycling
  • Fitness facilities
  • Tennis

Entertainment

  • Onsite entertainment and activities
  • Onsite live performances

Not included

  • Motorized water sports
  • Childcare
  • Spa/beauty facilities and services
  • Offsite tours

  • Kayaking included
  • Surfing/bodyboarding included
  • Windsurfing included
  • 24-hour room service
  • Onsite entertainment and activities included
  • A la carte dining included
  • Gratuities included
  • Additional gratuities accepted
  • Fitness facilities included
  • All meals included
  • Tennis included
  • Childcare not included
  • Motorized water sports not included
  • All available beverages included
  • Minibar (all beverages included)
  • Bicycling included
  • Spa/beauty facilities and services not included
  • All onsite activities, and facilities and equipment included
  • Offsite tours not included
  • Onsite live performances included

Property Features

Hotel Marina El Cid Spa & Beach Resort All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. As a guest of Hotel Marina El Cid Spa & Beach Resort All Inclusive, you'll find a full-service spa, a marina, and 2 outdoor swimming pools. There are 5 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. Free breakfast is served daily. A business center and a meeting room are available. A children's pool, a spa tub, and a fitness center are also featured at the family-friendly Hotel Marina El Cid Spa & Beach Resort All Inclusive. Self parking and valet parking are free. Smoking is allowed in designated areas at this Colonial Puerto Morelos property.

  • 500 guestrooms or units
  • 4 levels
  • 12 buildings
  • 5 dining venues
  • 2 bars or lounges
  • Built in 2006
  • Buffet breakfast (free)
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Terrace on the roof
  • Beach lounge chairs
  • Towels for the beach
  • Poolside lounge chairs
  • Conference center
  • Business facilities
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Garden
  • Gift shop
  • Beauty salon
  • Television in lobby
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Bar by the pool
  • Swim-up bar

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 2
  • Children's pool
  • Supervised childcare/activities (free)
  • Outdoor tennis courts - 1
  • Children's club (free)
  • Snack bar/deli
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Playground on site

Internet

Available in all rooms: WiFi (surcharge) , Wireless internet access

Parking

Free self parking , Free valet parking

Transport

  • Parking: Free valet parking and self parking

Room Amenities

Hotel Marina El Cid Spa & Beach Resort All Inclusive offers 500 air-conditioned accommodations with safes and complimentary bottled water. Rooms open to balconies. Beds feature premium bedding. A pillow menu is available. Satellite television is provided. Guests can make use of the in-room coffee/tea makers and minibars. Bathrooms include showers, complimentary toiletries, and hair dryers. Additionally, rooms include irons/ironing boards and ceiling fans. A nightly turndown service is provided and housekeeping is offered daily.

  • Private balcony
  • Minibar
  • In-room dining (24 hours)
  • Television
  • Satellite channels
  • Coffee maker
  • Luxury bedding
  • Pillow options
  • Shower
  • Housekeeping (daily)
  • Nightly turndown service
  • Childcare in room (surcharge)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Iron and ironing board
  • Desk
  • Air conditioning
  • Ceiling fan
  • Connecting rooms available

Food & Drink

Guests are served free buffet breakfast daily from 7:00 AM to 11:00 AM.

Hacienda Arrecife - This poolside restaurant specializes in Mexican cuisine and serves breakfast, lunch, and dinner.

Alhambra - Overlooking the garden, this buffet restaurant serves breakfast, lunch, and dinner.

El Alcazar - This fine-dining restaurant specializes in Mediterranean cuisine and serves dinner only. Guests can enjoy alfresco dining (weather permitting). Reservations are required.

La Marina - Overlooking the ocean, this restaurant specializes in seafood and serves dinner only. Reservations are required.

Tratorria Da'Gulio - Overlooking the garden, this fine-dining restaurant specializes in Italian cuisine and serves dinner only. Reservations are required.

24-hour room service is available.

Nearby Activities

An outdoor tennis court and a marina are featured at the property. 2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a spa tub, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Snorkeling on site
  • Ecotours on site
  • Fishing on site
  • Golfing nearby
  • Surfing/bodyboarding on site
  • Kayaking on site
  • Windsurfing on site
  • Yoga classes/instruction on site
  • Playground on site
  • Bicycle rentals nearby
  • Boat tours nearby
  • Fitness classes on site
  • Scuba diving on site
  • Hiking/biking trails nearby
  • Sailing nearby
  • Scooter/moped rentals nearby

Spa Services

Guests can indulge in a pampering treatment at the property's full-service spa. Massages are available on the beach and in the spa; other services include facials, body wraps, and body scrubs. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a sauna, a spa tub, and Turkish bath/hammam.

The spa is open daily. Children under 12 years old are not allowed in the spa without adult supervision. Guests under 6 years old are not allowed in the spa.

  • Sauna in spa
  • Spa tub in spa
  • Minimum age to access spa is 6
  • Massages on beach
  • Manicures and pedicures
  • Body wraps
  • Facial treatments
  • Body scrubs
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair accessible path of travel
  • Accessible bathroom (in select rooms)
  • Wheelchair accessible parking
  • Wheelchair-accessible concierge desk
  • In-room accessibility (in select rooms)
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at 11:30 PM
  • Minimum check-in age is: 18

Special check-in instructions:

If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival.

Guests arriving after midnight must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.

Pet Policy

  • Pets and service animals are not allowed at Hotel Marina El Cid Spa & Beach Resort All Inclusive

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Minimum Spring Break check-in age is 25 years old

This property accepts credit cards, debit cards, and cash

Safety features at this property include a carbon monoxide detector and a smoke detector

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. Minimum Spring Break check-in age is 25 years old. This property accepts Visa, Mastercard, American Express, debit cards, and cash. For guests' safety, the property includes a carbon monoxide detector and a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property and commonly-touched surfaces are cleaned with disinfectant between stays. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; masks are required in public areas.

  • Property follows sanitization practices of COVID-19 Guidelines (CDC)
  • Property does not offer onsite COVID-19 testing
  • Property does not require health documentation at check-in
  • Cashless transactions are not available
  • Staff temperature checks are conducted regularly
  • Masks are compulsory at the property
  • Temperature checks are available to guests
  • Commonly-touched surfaces are cleaned with disinfectant
  • Reservation is not required for facilities onsite
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Mobile key entry is not available
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property follows regional sanitization guidelines National Guidelines for reopening Tourism (Mexico)
  • Carbon monoxide detector
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Service animals not allowed
  • Individually-wrapped food options are not available
  • Debit cards
  • No gap period between guest stays

Hotel Names

  • Marina Cid
  • Marina El Cid Spa Beach Puerto Morelos
  • El Cid Puerto Morelos
  • Marina El Cid Spa Beach All Inclusive Puerto Morelos
  • Hotel Marina El Cid Spa & Beach Puerto Morelos
  • Hotel Marina El Cid Spa And Beach Resort
  • ina Cid Inclusive Puerto More
  • Marina El Cid Spa Beach

You should know

  • Reservations are needed for massage services. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • For stays on 31 December, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Awards & Affiliations

Green / Sustainable Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

  • EarthCheck
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.