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4.3 out of 5

"Staff very friendly. Certain restaurants were not included. When I asked she said they were and we were charged a lot. Beaches was a lot of seaweed ... " More

By a verified traveler on Sun 29 May 2022

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Hotel Description

4-star beachfront property near Puerto Morelos Beach

Beachside getaway

Within 3 miles (5 km) of this property, you'll find Puerto Morelos Town Square and Puerto Morelos Beach. Ojo de Agua Beach and Artisans Market are also within 2 miles (3 km).

All-inclusive

This all-inclusive property features a full-service spa, a marina, and 5 restaurants. Enjoy a day at the beach surfing, or relax with sun loungers. There's fun for all ages with a free kid's club and a children's pool, and in-room childcare is an added bonus.

Luxury Room

Bed Count 2 Full Beds Maximum Occupancy 4 Max
$321* Per night/room Jul 29 - Jul 30

Studio With Jacuzzi

Bed Count 1 King Bed Maximum Occupancy 4 Max

Suite, 1 Bedroom

Bed Count 1 King Bed Maximum Occupancy 4 Max

One Bedroom Suite Platinum

Bed Count 1 King Bed Maximum Occupancy 4 Max

Junior Suite

Bed Count 1 King Bed Maximum Occupancy 4 Max

Family Room

Bed Count 2 Full Beds Maximum Occupancy 5 Max

Hotel Marina El Cid Spa & Beach Resort All Inclusive ratings based on 39 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Hotel Marina El Cid Spa & Beach Resort All Inclusive

Everyone (14) Couples (7) Family (15)
4 out of 5
Staff very friendly. Certain restaurants were not included. When I asked she said they were and we were charged a lot. Beaches was a lot of seaweed couldn’t swim the gulf. Over all great time with family

Posted by on May 29, 2022

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Comment from Hotel Management

Jun 17, 2022 by Dear guest,

Thank you very much for taking part of your time to qualify our resort on this media. We are very happy to conclude that this was a pleasant vacation, nevertheless, we would like to take this opportunity to ask you if it could be possible that you can share with us more information in relation to the situation you describe in your review. On the other hand, we certainly understand your concerns in regards to the situation in the Beach area, nevertheless, we can guarantee you we continue working to keep the beach area in the best conditions and improve the damages caused due to the past hurricanes and the seaweed phenomena for you and the rest of our guests. Your feedback is very important for us if you would like to share more details about your experience at our resort please do not hesitate to contact us. Cordially, El Cid Resorts.

5 out of 5
Great experience

Posted by on May 10, 2022

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Comment from Hotel Management

May 11, 2022 by Dear Guest,

First off, thank you very much for allowing us to learn more about your past stay at our resort through Expedia. We are pleased to conclude in your comments that you and your family enjoyed a wonderful vacation and that our facilities and staff´s service made this stay at El Cid more than accommodating. Hotel Marina El Cid appreciates your confidence and we hope to have the pleasure of welcoming you back to our facilities, soon. Sincerely, El Cid Resorts.

5 out of 5
Gorgeous landscaping throughout the property and access to new restaurants in Ventus and Ventus Ha! We absolutely had the best time. The staff is knowledgeable and made us feel appreciated and valued. Highly recommend!

Posted by , from Richmond on May 4, 2022

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Comment from Hotel Management

May 7, 2022 by Dear guest,

I would like to start by thanking you for your time in sharing your review of ur resort on this media. We are happy to read in this recent post that your stay at our facilities has fulfilled your expectations and we look forward to having the opportunity of welcoming you back soon. Cordially, El Cid Resorts.

5 out of 5
First time travelers to Riviera Maya - very friendly and attentive staff, beautiful surroundings and gardens, and wonderful facilities. Amenities and food choices are great.

Posted by on May 4, 2022

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Comment from Hotel Management

May 7, 2022 by Dear Mr. James,

Thank you very much, for granting us the opportunity to receive your comments based on this stay. We are delighted to determine on your positive remarks that this holiday at our complex met all your expectations. We look forward to having the pleasure of welcoming you back soon. Sincerely, El Cid Resorts.

5 out of 5
Staff very friendly and extremely helpful , everything looked like the pictures and as described food good with many options no complaints and actually plan to return in the future have never been more satisfied with a property

Posted by on Apr 26, 2022

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Comment from Hotel Management

Apr 26, 2022 by Dear Jeffery,

Thank you very much for writing this review for our resort. It makes us feel very happy to read in your review that this holiday with us has exceeded all your needs and expectations and we hope to have the fortune of serving you again in the near future. Best regards, El Cid Resorts.

5 out of 5
Property, Staff and Resort was very nice and beautiful. Family and friends felt very safe and will come back again to stay.

Posted by on Apr 25, 2022

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Comment from Hotel Management

Apr 26, 2022 by Dear Guest,

Thank you very much for sharing with us and the users of this media your review of our facilities. We are very glad to identify in your positive remarks that our service made this stay at our resort a wonderful vacation experience. We will b enchanted to have the opportunity of serving you again in the near future. Cordially, El Cid Resorts.

5 out of 5
The staff was super friendly, always checking on you ready to assist you with anything you need.

Posted by on Mar 14, 2022

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Comment from Hotel Management

Mar 19, 2022 by Dear Mr. Juan Manuel,

Thank you very much for granting us the opportunity to receive your review for our resort on this media. We are very pleased to hear that this visit to our resort has fulfilled your expectations. It will be a great pleasure to have the opportunity of welcoming you back in the near future. Sincerely, El Cid Resorts.

5 out of 5
property was clean, staff was friendly, plenty of amenities.

Posted by on Mar 10, 2022

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Comment from Hotel Management

Mar 10, 2022 by Dear Mr. Willie,

Thank you very much for taking a part of your time n qualify our resort and service on this media. We are very pleased to conclude in your comments that this vacation experience at our facilities has been a wonderful experience and we hope to have the opportunity of serving you again soon. Sincerely, El Cid Resorts.

4 out of 5
The resort is very spread out. Our friends were on the other side and it was a long walk for anyone that has difficult time. not enough shade opportunities for those who do not want to bake in the sun all day.

Posted by on Mar 8, 2022

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Comment from Hotel Management

Mar 9, 2022 by Dear Mrs. Jennifer,

Thank you very much for taking part of your time to qualify our facilities and service. We are very pleased to determine that this vacation at our resort was all in all a pleasant vacation, however, we are sorry to hear about the details that have been the negative note during this vacation and we will make sure to bring these comments to our administration order to properly follow up your feedback and continue offering you the best level service. We look forward to having the opportunity of serving you and exceed all your expectations in the future. Sincerely, El Cid Resorts.

5 out of 5
Loved everything about our stay. Staff was top notch.

Posted by on Jan 31, 2022

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Comment from Hotel Management

Feb 4, 2022 by Dear Mr. Osinachi

First of all, I would like to thank you for your positive qualification for our resort through this platform. It is a pleasure to hear that our staff was able to meet your expectations by providing you with the best attention during your stay. We hope to have the opportunity to serve you again very soon. Cordially, El Cid Resorts

About the Hotel Marina El Cid Spa & Beach Resort All Inclusive

Location Boulevard el Cid Unidad 15, Puerto Morelos, QROO 77580

All-inclusive Details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

  • All à la carte meals, snacks, and beverages included
  • 24-hour room service
  • In-room minibar (all beverages included)

Activities and facilities/equipment
All onsite activities and use of facilities and equipment are included.

Water activities

  • Kayaking
  • Surfing/boogie boarding
  • Windsurfing

Land activities
  • Bicycling
  • Fitness facilities
  • Tennis

Entertainment

  • Onsite entertainment and activities
  • Onsite live performances

Not included

  • Motorized water sports
  • Childcare
  • Spa/beauty facilities and services
  • Offsite tours

  • Kayaking included
  • Surfing/bodyboarding included
  • Windsurfing included
  • Taxes included
  • 24-hour room service
  • Onsite entertainment and activities included
  • A la carte dining included
  • Gratuities included
  • Additional gratuities accepted
  • Fitness facilities included
  • All meals included
  • Tennis included
  • Childcare not included
  • Motorized water sports not included
  • All available beverages included
  • Minibar (all beverages included)
  • Bicycling included
  • Spa/beauty facilities and services not included
  • All onsite activities, and facilities and equipment included
  • Offsite tours not included
  • Onsite live performances included

Property Features

Hotel Marina El Cid Spa & Beach Resort All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. As a guest of Hotel Marina El Cid Spa & Beach Resort All Inclusive, you'll find a full-service spa, a marina, and 2 outdoor swimming pools. There are 5 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. Free breakfast is served daily. A business center and a meeting room are available. A children's pool, a spa tub, and a fitness center are also featured at the family-friendly Hotel Marina El Cid Spa & Beach Resort All Inclusive. Self parking and valet parking are free. Smoking is allowed in designated areas at this Colonial Puerto Morelos property.

  • 500 guestrooms or units
  • 4 levels
  • 12 buildings
  • 5 dining venues
  • 2 bars or lounges
  • Built in 2006
  • Buffet breakfast (free)
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Terrace on the roof
  • Beach lounge chairs
  • Towels for the beach
  • Poolside lounge chairs
  • Conference center
  • Business facilities
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Garden
  • Gift shop
  • Beauty salon
  • Television in lobby
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Bar by the pool
  • Swim-up bar

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 2
  • Children's pool
  • Supervised childcare/activities (free)
  • Outdoor tennis courts - 1
  • Children's club (free)
  • Snack bar/deli
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Playground on site

Internet

Available in all rooms: WiFi (surcharge) , Wireless internet access

Parking

Free self parking , Free valet parking

Transport

  • Parking: Free valet parking and self parking

Room Amenities

Hotel Marina El Cid Spa & Beach Resort All Inclusive offers 500 air-conditioned accommodations with minibars and safes. Rooms open to balconies. Beds feature premium bedding. A pillow menu is available. Televisions come with satellite channels. Bathrooms include showers, complimentary toiletries, and hair dryers. In-room wireless Internet access (speed: 25+ Mbps) is available for a surcharge. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily.

  • Private balcony
  • Minibar
  • In-room dining (24 hours)
  • Television
  • Satellite channels
  • Coffee maker
  • Luxury bedding
  • Pillow options
  • Shower
  • Housekeeping (daily)
  • Nightly turndown service
  • Childcare in room (surcharge)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Iron and ironing board
  • Desk
  • Air conditioning
  • Ceiling fan
  • Connecting rooms available

Food & Drink

Guests are served free buffet breakfast daily from 7:00 AM to 11:00 AM.

Hacienda Arrecife - This poolside restaurant specializes in Mexican cuisine and serves breakfast, lunch, and dinner.

Alhambra - Overlooking the garden, this buffet restaurant serves breakfast, lunch, and dinner.

El Alcazar - This fine-dining restaurant specializes in Mediterranean cuisine and serves dinner only. Guests can enjoy alfresco dining (weather permitting). Reservations are required.

La Marina - Overlooking the ocean, this restaurant specializes in seafood and serves dinner only. Reservations are required.

Tratorria Da'Gulio - Overlooking the garden, this fine-dining restaurant specializes in Italian cuisine and serves dinner only. Reservations are required.

24-hour room service is available.

Nearby Activities

An outdoor tennis court and a marina are featured at the property. 2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a spa tub, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Snorkeling on site
  • Ecotours on site
  • Fishing on site
  • Golfing nearby
  • Surfing/bodyboarding on site
  • Kayaking on site
  • Windsurfing on site
  • Yoga classes/instruction on site
  • Playground on site
  • Bicycle rentals nearby
  • Boat tours nearby
  • Fitness classes on site
  • Scuba diving on site
  • Hiking/biking trails nearby
  • Sailing nearby
  • Scooter/moped rentals nearby

Spa Services

Guests can indulge in a pampering treatment at the property's full-service spa, El Cocay Spa. Massages are available on the beach and in the spa; other services include facials, body wraps, and body scrubs. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a sauna, a spa tub, and Turkish bath/hammam.

The spa is open daily. Guests under 6 years old are not allowed in the spa.

  • Sauna in spa
  • Spa tub in spa
  • Minimum age to access spa is 6
  • Massages on beach
  • Manicures and pedicures
  • Body wraps
  • Facial treatments
  • Body scrubs
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Wheelchair accessible parking
  • Wheelchair-accessible concierge desk
  • In-room accessibility
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at 11:30 PM
  • Minimum check-in age is: 21

Special check-in instructions:

To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation. If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.

To arrange for check-in, guests must contact the property in advance of arrival using the information on the booking confirmation. Guests arriving after midnight must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.

Pet Policy

  • Pets and service animals are not allowed at Hotel Marina El Cid Spa & Beach Resort All Inclusive

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

Safety features at this property include a carbon monoxide detector and a smoke detector

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, debit cards, and cash. For guests' safety, the property includes a carbon monoxide detector and a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property and commonly-touched surfaces are cleaned with disinfectant between stays. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; masks are required in public areas. This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico). This property affirms that it adheres to the cleaning and disinfection practices of COVID-19 Guidelines (CDC).

  • Property follows sanitization practices of COVID-19 Guidelines (CDC)
  • Property does not offer onsite COVID-19 testing
  • Property does not require health documentation at check-in
  • Cashless transactions are not available
  • Staff temperature checks are conducted regularly
  • Masks are compulsory at the property
  • Temperature checks are available to guests
  • Commonly-touched surfaces are cleaned with disinfectant
  • Reservation is not required for facilities onsite
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Mobile key entry is not available
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property follows regional sanitization guidelines National Guidelines for reopening Tourism (Mexico)
  • Property confirms they are implementing enhanced cleaning measures
  • Service animals not allowed
  • Individually-wrapped food options are not available
  • Debit cards
  • No gap period between guest stays

Fees

Guests will be asked to pay the following charges at the property:

The charges below are included in your overall room price:

  • New Year's Eve gala dinner fee

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for in-room wireless Internet: USD 15 per 24-hour period (1-device limit, rates may vary)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Marina Cid
  • Marina El Cid Spa Beach Puerto Morelos
  • El Cid Puerto Morelos
  • Marina El Cid Spa Beach All Inclusive Puerto Morelos
  • Hotel Marina El Cid Spa & Beach Puerto Morelos
  • Hotel Marina El Cid Spa And Beach Resort
  • ina Cid Inclusive Puerto More
  • Marina El Cid Spa Beach

You should know

  • Reservations are needed for massage services. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • For stays on 31 December, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.