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Grand Riviera Princess All Suites Resort & Spa All Inclusive

4.5-star property
Prolongacion 5ta Avenida, Playa del Carmen, QROO 1-855-201-7819
3.6 out of 5
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See all 53 travelocity Reviews

"This resort is HUGE! great if you need or want lots of options for pool or beach or you just love walking. If you do have a tough time walking then th ... " More

By a verified traveler on Mon 29 May 2023

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Hotel Description

4.5-star beachfront aparthotel near Quinta Avenida

Beachside getaway

Within 3 miles (5 km) of this Playa del Carmen aparthotel, you'll find Playa Xcalacoco and El Camaleón Mayakoba Golf Course. Gran Coyote Golf and Punta Esmeralda Beach are also within 3 miles (5 km).

All-inclusive

This all-inclusive aparthotel features a full-service spa, a water park, and a nightclub. Relax with sun loungers and beach umbrellas, and enjoy a drink at one of the 2 beachside bars. Enjoy the 12 outdoor pools and free perks like buffet breakfast and free self parking.

Free WiFi, balconies

The 674 apartments feature thoughtful touches like free minibar items and pillow menus, while sitting areas and coffee/tea makers offer the conveniences of home. Free WiFi, balconies, and free bottled water are also available. Change of towels is available on request.

Deluxe Room, Garden View

Bed Count 2 Full Beds Maximum Occupancy 4 Max
$215* Per night/room Jun 5 - Jun 6

Family Club Room - Pool Access, Pool View

Bed Count room.options.bedSize. Maximum Occupancy 5 Max

Family Room

Bed Count room.options.bedSize. Maximum Occupancy 5 Max

Super Saver

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Suite With Jacuzzi and Outdoor Shower

Bed Count 1 King Bed Maximum Occupancy 2 Max

Suite (with 2 Jacuzzies)

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Grand Riviera Princess All Suites Resort & Spa All Inclusive ratings based on 53 Verified Reviews

Review Summary
3.6 out of 5 3.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Grand Riviera Princess All Suites Resort & Spa All Inclusive

Everyone (14) Couples (13) Family (19)
5 out of 5
This resort is HUGE! great if you need or want lots of options for pool or beach or you just love walking. If you do have a tough time walking then this will be difficult cause all the activities are so spread out. Food was good I would love to see more or different fish options from just a plain grilled or fried fish. The room was older and the view we had was of the pool. Would love to see the beach but it is a huge resort!

Posted by on May 29, 2023

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Comment from Hotel Management

May 30, 2023 by Ricardo Vázquez

Hello dear Katherine, thank you very much for your excellent rating. We appreciate the time you took to tell us about your experience at the resort. We are proud to know that your stay with us was completely satisfactory. Thank you for trusting us for your stay. We send you a cordial greeting.

4 out of 5
Overall, this was a lovely property. It was clean and well maintained. The staff were all super helpful and lovely. The beach had more shaded chairs than other resorts I've been to, that was GREATLY appreciated. The buffet was very good (for buffets). The only 'truly' excellent restaurant was Le Fleur, the others were better than 'good'. Slow service in the Ala Carte restaurants is something to improve. Yes, there was seaweed on the beach - but the resort had staff working on that every day. Yes, there were rocks in the ocean at this location, but they are large and flat, no issues walking on them.

Posted by on Mar 8, 2023

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Comment from Hotel Management

Mar 8, 2023 by Ricardo Vázquez

Hello dear Maegan, thank you very much for your rating, we really appreciate your comments and rest assured that we will take your feedback into account to improve our service. Thank you for trusting us for your stay. We send you a cordial greeting.

4 out of 5
Beautiful resort, however buffet meals are kind of bland and resort is really big meaning there is a lot of walking to get to the beach

Posted by on Feb 2, 2023

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Comment from Hotel Management

Feb 2, 2023 by Ricardo Vázquez

Hello dear Josefina, thank you very much for your rating. We appreciate your feedback, we will certainly take your comments into account to make positive changes and improve our service. Thank you for your preference and trust in us for your stay. We send you a cordial greeting.

2 out of 5
We stayed the week before christmas and it was very busy, our check in was late , the room felt outdated, and one of the beds felt wet and smelled of meldew the whole time. We had a hard time finding reservations for a table of 7 for ala carte dinner, only were able to get into the seafood, steak and fondue restaurant and the food was not good. The staff were always nice and tried their best but its obvious the resort is under staffed. getting drinks took atleast 15 minutes, The best part was how beautiful the resort is and all the tropical trees and animals, we got to see monkeys and racoons.

Posted by on Dec 28, 2022

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Comment from Hotel Management

Dec 28, 2022 by Ricardo Vázquez

Hello dear Kristina, thank you very much for taking the time to rate your stay with us and share your experience at the hotel. We are really sorry that your stay with us has not been completely satisfactory, without a doubt we will take your comments into account to improve our service. It is important that the guest notify the concierge of any disagreement so that our team can provide a solution. Thank you for trusting us for your stay. We send you a cordial greeting.

5 out of 5
I think it should have more American food the restaurant was always booked but the property is beautiful people so nice it just needs better food

Posted by on Nov 19, 2022

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2 out of 5
Initially the property was nice however, the room had ants everywhere. The toilet did not flush very well which made it very difficult. We tried to tell housekeeping but they referred us to the front desk. The transportation to the room which was all the way to the back was lacking. When we tried to catch a ride, they said it was for the VIP. I was not very impressed. I am sorry.

Posted by on Nov 15, 2022

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Comment from Hotel Management

Nov 16, 2022 by Alfredo Lezama

Hello Marie, thank you very much for your feedback. We will certainly take your comments into account to improve our service. We appreciate your trust in us for your stay. Greetings.

5 out of 5
Spent my birthday here met a lot of different people be prepared to walk it’s a large resort but they do have shuttles

Posted by on Sep 7, 2022

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Comment from Hotel Management

Sep 8, 2022 by Alfredo Lezama

Hello dear Courtney, thank you very much for that generous rating. We really appreciate your feedback, it helps us learn about our strengths and areas of opportunity. We appreciate your trust in us for your stay. We hope to welcome you again in the future. Best regards.

5 out of 5
The properly was very clean and well maintained, and it was quiet.

Posted by , from CEDAR RAPIDS on Aug 22, 2022

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Comment from Hotel Management

Aug 23, 2022 by Alfredo Lezama

Hello dear guest ARNOLD, we appreciate you taking the time to write your message and your generous rating.Knowing that we are up to your expectations makes us happy and inspires us to continue providing quality service to all our guests.We hope you can return soon, remember that for us it is and always will be a pleasure to serve you.Warm greetings.

5 out of 5

Posted by on Aug 9, 2022

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3 out of 5

Posted by on Jun 30, 2022

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About the Grand Riviera Princess All Suites Resort & Spa All Inclusive

Location Prolongacion 5ta Avenida, Playa del Carmen, QROO 77710

All-inclusive Details

This aparthotel is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes
Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

  • All buffet and à la carte meals, snacks, and beverages included

Activities and facilities/equipment
All non-motorized water sports are included.

Land activities

  • Fitness facilities
  • Soccer
  • Tennis
  • Volleyball

Lessons/classes/games
  • Aerobics
  • Dancing

Entertainment

  • Access to onsite nightclubs
  • Onsite live performances

Not included

  • Motorized water sports
  • Surcharge for premium food items
  • Surcharge for room service
  • Childcare
  • Spa/beauty facilities and services

  • Access to onsite nightclubs included
  • Aerobics classes/lessons included
  • Dancing classes/lessons included
  • Buffet-style meals included
  • A la carte dining included
  • Gratuities included
  • Additional gratuities accepted
  • Fitness facilities included
  • All meals included
  • Tennis included
  • Volleyball included
  • Soccer (football) included
  • Childcare not included
  • Surcharge for premium food items
  • Motorized water sports not included
  • All available beverages included
  • Spa/beauty facilities and services not included
  • Surcharge for room service
  • All non-motorized water sports included
  • Onsite live performances included

Property Features

Grand Riviera Princess All Suites Resort & Spa All Inclusive is an all-inclusive aparthotel. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Lie back and work on your tan with relaxing beach amenities like umbrellas and sun loungers. At Grand Riviera Princess All Suites Resort & Spa All Inclusive you can cool off in one of the 12 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. Free breakfast is served daily, and guests can also enjoy a free nightly manager's reception. There are 9 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 2 beach bars, 3 swim-up bars, and 9 bars/lounges. WiFi is free in public spaces. This all-inclusive aparthotel also offers a water park (surcharge), a complimentary children's club, and a children's pool. Self parking is free. Smoking is allowed in designated areas at this 4.5-star Playa del Carmen aparthotel.

  • 674 guestrooms or units
  • 3 levels
  • 9 dining venues
  • 2 bars on the beach
  • 3 bars by the pool
  • 3 swim-up bars
  • 9 bars or lounges
  • 5425 sq ft of conference space
  • 504 sq m of conference space
  • Built in 2007
  • Buffet breakfast (free)
  • Nightclub
  • Manager's reception (free)
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Cabanas by the pool (free)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference space
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Pool or billiards table
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas

Family Friendly Amenities

  • Number of indoor pools - 1
  • Number of outdoor pools - 12
  • Children's pool
  • Supervised childcare/activities (free)
  • Free WiFi
  • Outdoor tennis courts - 6
  • Children's club (free)
  • Snack bar/deli
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Arcade/game room
  • Playground on site

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Parking: Free self parking

Room Amenities

Grand Riviera Princess All Suites Resort & Spa All Inclusive offers 674 accommodations with free minibar items and safes. Rooms open to balconies. Accommodations offer separate sitting areas. A pillow menu is available. This Playa del Carmen aparthotel provides complimentary wireless Internet access. Bathrooms include complimentary toiletries and hair dryers. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

  • Private balcony
  • Sitting area
  • Stocked minibar (free)
  • Coffee maker
  • Pillow options
  • Rollaway beds (free)
  • Housekeeping (daily)
  • Childcare in room (surcharge)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ceiling fan
  • Ensuite bathroom
  • Connecting rooms available
  • Change of towels (on request)
  • Change of bedsheets (on request)

Food & Drink

Guests are served free buffet breakfast daily from 7 AM to 11:30 AM. The aparthotel hosts a free manager's reception daily.

Buffet Verde - This buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.

La Hacienda - This theme restaurant specializes in Mexican cuisine and serves dinner only. Guests can enjoy drinks at the bar. Reservations are required. Open daily.

La Vaquería - This theme restaurant specializes in local and international cuisine and serves dinner only. Reservations are required. Open daily.

Mamma Mia - This theme restaurant specializes in Italian cuisine and serves dinner only. Guests can enjoy drinks at the bar. Reservations are required. Open daily.

La Fondue - This theme restaurant serves dinner only. Reservations are required. Open daily.

Nearby Activities

6 outdoor tennis courts, a health club, and a water park (surcharge) are featured at the aparthotel. 12 outdoor swimming pools are on site along with an indoor pool. In addition to a children's pool, other recreational amenities include a spa tub, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Snorkeling on site
  • Playground on site
  • Fitness classes on site
  • Basketball on site
  • Tennis lessons on site
  • Volleyball on site
  • Beach volleyball on site
  • Archery on site
  • Kayaking on site
  • Scuba diving nearby

Spa Services

The onsite spa has 15 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, Swedish massages, and facials. The spa is equipped with a sauna, a spa tub, a steam room, and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is open daily.

  • Number of treatment rooms 15
  • Outdoor treatment areas
  • Couples treatment rooms
  • Manicures and pedicures
  • Body treatments
  • Body wraps
  • Facial treatments
  • Body scrubs
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Sauna in spa
  • Spa tub in spa
  • Steam room in spa
  • Reflexology
  • Detoxification wrap
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Accessible bathroom (in select rooms)
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • Wheelchair-accessible concierge desk
  • In-room accessibility (in select rooms)
  • Wheelchair-accessible van parking
  • Valet for wheelchair-equipped vehicle
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets and service animals are not allowed at Grand Riviera Princess All Suites Resort & Spa All Inclusive

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards and cash

This property uses eco-friendly cleaning products

Noise-free guestrooms cannot be guaranteed

Safety features at this property include a smoke detector, a security system, and a first aid kit

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, and cash. This property uses eco-friendly cleaning products. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a smoke detector, a security system, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property and commonly-touched surfaces are cleaned with disinfectant between stays. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer. Individually-wrapped food options are available for breakfast, lunch, and dinner. Each guestroom is kept vacant for a minimum of 24 hours between bookings.

  • Noise-free rooms not guaranteed
  • Humane animal treatment
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Security system
  • Protective clothing is available to guests
  • Masks are available to guests
  • Debit cards not accepted
  • Gloves are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No cribs (infant beds) available
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Individually-wrapped food options are available
  • Service animals not allowed
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Gap period enforced between guest stays - 24 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out fee: USD 50 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Grand Riviera Princess All Suites All Inclusive Playa del Carmen
  • Riviera Princess Suites Inclu
  • Grand Riviera Princess All Inclusive
  • Grand Riviera Princess All Suites Resort Spa All Inclusive

You should know

  • Pool access available from 8:00 AM to 8:00 PM.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the aparthotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.
  • Guests may experience noise disturbance due to nearby construction work.

Awards & Affiliations

Green / Sustainable Property
This property participates in Travelife, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

  • Travelife
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.