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Grand Riviera Princess - All Inclusive

4.5-star property
Prolongacion 5ta Avenida, Playa del Carmen, QROO 1-855-201-7819
3.4 out of 5
See all 43 travelocity Reviews

"Very large property slot of walking they have shuttles run every 10mins " More

By a verified traveler on Wed 11 May 2022

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Hotel Description

4.5-star beachfront property near Grand Coral Golf Riviera Maya

Beachside getaway

Within 3 miles (5 km) of this Playa del Carmen property, you'll find El Camaleon Mayakoba Golf Course and Playa Xcalacoco. Quinta Avenida and Playa del Carmen Main Beach are also within 6 miles (10 km).

All-inclusive

This all-inclusive property features a full-service spa, a water park, and a nightclub. Relax with sun loungers and beach umbrellas, and cool off with a drink at the beachside bar. Enjoy the 12 outdoor pools and free perks like buffet breakfast and free self parking.

Free WiFi, balconies

Featuring conveniences like sitting areas and coffee/tea makers, the 674 guestrooms also offer free WiFi and plasma TVs with satellite channels. Other amenities include balconies, room service, and free bottled water.

Deluxe Room, Garden View

Bed Count 2 Full Beds Maximum Occupancy 4 Max
$195* Per night/room Jun 8 - Jun 9

Room

Bed Count 1 King Bed Maximum Occupancy 5 Max

Family Room

Bed Count 1 King Bed Maximum Occupancy 5 Max

Super Saver

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Suite With Jacuzzi and Outdoor Shower

Bed Count 1 King Bed Maximum Occupancy 2 Max

Suite (with 2 Jacuzzies)

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Grand Riviera Princess - All Inclusive ratings based on 43 Verified Reviews

Review Summary
3.4 out of 5 3.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Grand Riviera Princess - All Inclusive

Everyone (10) Couples (14) Family (14)
4 out of 5
Very large property slot of walking they have shuttles run every 10mins

Posted by on May 11, 2022

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Comment from Hotel Management

May 11, 2022 by Alfredo Lezama

Hello dear Courtney, we want to thank you for your kind message, knowing that we were able to exceed your expectations inspires us to continue providing and improving our service day by day. We hope you can return very soon, remember that it is always and will be a pleasure to serve you. Receive a warm greeting.

5 out of 5

Posted by on Jan 17, 2022

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Comment from Hotel Management

May 12, 2022 by Alfredo Lezama

Hola estimada Jane Ann, muchas gracias por tu generosa calificación. Nos hubiera gustado saber un poco mas de como fue tu experiencia con nosotros. Esperamos puedas volver pronto y nos regales una breve reseña de como fue tu estancia. Saludos Caluroso.

5 out of 5

Posted by on Jan 13, 2022

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Comment from Hotel Management

May 12, 2022 by Alfredo Lezama

Hola estimado Kevin, muchas gracias por tu generosa calificación. Nos hubiera gustado saber un poco mas de como fue tu experiencia con nosotros. Esperamos puedas volver pronto y nos regales una breve reseña de como fue tu estancia. Recuerda que siempre es y sera un gusto poder atenderles. Saludos Cordiales..

1 out of 5

Posted by on Dec 28, 2021

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Comment from Hotel Management

May 11, 2022 by Alfredo Lezama

Hola Hayleem, para nosotros tu opinión es muy importante ya que con ella podemos saber donde podemos mejorar nuestro servicio para que sea de alta calidad. Nos hubiera gustado saber el motivo de tu calificación. Saludos cordiales.

3 out of 5
I have been traveling to Mexico for 18 years and this was my first disappointment. The staff were so unfriendly. One of the reasons we continue to travel to Mexico is the hospitality of the people. The staff were working very short and it showed. From groundskeepers to wait staff everyone had a scowl on their face and appeared displeased if you asked for anything. Service in the restaurants was very poor as there was typically only 1 server. Lines at the bars for drinks were very lengthy. The only friendly people we encountered were the people trying to sell you vacation packages. Fortunately the food was better than most all inclusive resorts otherwise the week would have been my worst vacation to date. I understand tourism is down and resorts are trying to save money but 1 staff member per bar or restaurant is absurd and abusive to the staff.

Posted by on Dec 27, 2021

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Comment from Hotel Management

Dec 27, 2021 by Alfredo Lezama

Hello dear Kelly, we appreciate you sharing your experience with us, we know that feedback is important for continuous improvement in our service. Your opinion is of the utmost importance to us since without it we would not be able to know what are the things that were unpleasant for you during your stay. Now that you share the areas in which we must work more, we will pass them on with the corresponding departments so that they can implement an action plan and make the corresponding improvements in our service. We regret not being able to exceed your expectations. Best regards

4 out of 5
Overall the resort is very pretty has lots of fountains and statues beautifully maintained garden areas. Most of the stuff for her friendly and very helpful however it does seem that they are shortstaffed and it can take a while to get something such as a drink at the Buffet, pools and beaches. But all the stuff for working very hard to ensure that you had what you needed at all times. The food was fairly average it wasn’t bad but it wasn’t wonderful or memorable. Overall for the cost it was a great vacation. One improvement is definitely the Wi-Fi horrible you can not even send or receive texts on it.

Posted by on Dec 19, 2021

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Comment from Hotel Management

Dec 21, 2021 by Alfredo Lezama

Hello Kimberly! Thank you for taking the time to write your experience at our hotel. We have reviewed all the points you mention and we will make a report on the issue of Wi-Fi and send it to the corresponding area, with the aim of improving our service. It would be a pleasure for us to welcome you again. Greetings.

4 out of 5
Overall a great resort from food to amenities and the staff couldn’t have been more accommodating! We stayed at the villas which was super cool but no one told us until our second to last day that we were supposed to get a special dinner (which was past the date), free breakfast at their luxury restaurant and a free massage. Only other issue was the beds were like sleeping on planks so not the most comfy. Would’ve been 5 stars if it wasn’t for the above. Overall minor stuff but still wouldn’t been nice to know it so we could’ve taken advantage. Food, staff and amenities were all great so would definitely stay again for the price. If you’re looking to stay on property for most of your stay, great spot! If not, it’s about 30-45mins to Tulum, 2.5-3 hours to Kithen Itza (not a bad drive) and some other site seeing places.

Posted by on Sep 12, 2021

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Comment from Hotel Management

Sep 13, 2021 by SANDRA GALVAN

Dear guest, Thank you for that kind rating, we really appreciate it. we hope to see you soon! Best regards.

4 out of 5

Posted by on Aug 19, 2021

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2 out of 5
BEWARE!!! “ROOM SERVICE AND POOL SERVICE” are not included in all the INCLUSIVE PACKAGES. The food is not at par not like the last time I was there. The ocean water is brown, not swimmerable and has a foul smell. VERY DISAPPOINTED AND DISSATISFIED!

Posted by on Jul 24, 2021

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Comment from Hotel Management

Jul 26, 2021 by Sandra Galvan

Dear guest, Thank you for your kind review, feedback is always appreciated. We will share your comments with our staff to improve our service. Best regards

5 out of 5
Staff very friendly and excellent service

Posted by on Jul 24, 2021

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Comment from Hotel Management

Jul 27, 2021 by Alfredo Lezama

Dear guest, Thank you for sharing your experience with us and thank you for such a generous rating. We hope we have met all your expectations and we look forward to the opportunity to serve you again. Best regards

About the Grand Riviera Princess - All Inclusive

Location Prolongacion 5ta Avenida, Playa del Carmen, QROO 77710

All-inclusive Details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes
Gratuities and taxes are included.

Food and beverages

  • All buffet and à la carte meals, snacks, and beverages included

Activities and facilities/equipment
All non-motorized water sports are included.

Land activities

  • Fitness facilities
  • Soccer
  • Tennis
  • Volleyball

Lessons/classes/games
  • Aerobics
  • Dancing

Entertainment

  • Access to onsite nightclubs
  • Onsite live performances

Not included

  • Motorized water sports
  • Surcharge for premium food items
  • Room service
  • Childcare
  • Spa/beauty facilities and services

  • Access to onsite nightclubs included
  • Aerobics classes/lessons included
  • Dancing classes/lessons included
  • Taxes included
  • Buffet-style meals included
  • A la carte dining included
  • Gratuities included
  • Fitness facilities included
  • All meals included
  • Tennis included
  • Volleyball included
  • Soccer (football) included
  • Childcare not included
  • Surcharge for premium food items
  • Motorized water sports not included
  • All available beverages included
  • Spa/beauty facilities and services not included
  • All non-motorized water sports included
  • Onsite live performances included
  • Room service not included

Property Features

Grand Riviera Princess - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Lie back and work on your tan with relaxing beach amenities like umbrellas and sun loungers. At Grand Riviera Princess - All Inclusive you can cool off in one of the 12 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. Free breakfast is served daily. There are 9 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 9 bars/lounges, a beach bar, and a poolside bar. WiFi is free in public spaces. This all-inclusive property also offers a water park (surcharge), a complimentary children's club, and a children's pool. You'll have access to the outdoor pool at a partner property. Self parking is free. Smoking is allowed in designated areas at this 4.5-star Playa del Carmen property.

  • 674 guestrooms or units
  • 3 levels
  • 9 dining venues
  • 9 bars or lounges
  • 5425 sq ft of conference space
  • 504 sq m of conference space
  • Built in 2007
  • Buffet breakfast (free)
  • Nightclub
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Terrace on the roof
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Garden
  • BBQ grill(s)
  • Gift shop
  • Beauty salon
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Bar on the beach
  • Bar by the pool
  • Swim-up bar

Family Friendly Amenities

  • Number of outdoor pools - 12
  • Children's pool
  • Supervised childcare/activities (free)
  • Free WiFi
  • Outdoor tennis courts - 6
  • Children's club (free)
  • Snack bar/deli
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Arcade/game room
  • Playground on site

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Parking: Free self parking

Room Amenities

Grand Riviera Princess - All Inclusive offers 674 accommodations with safes and complimentary bottled water. Rooms open to balconies. Accommodations offer separate sitting areas. 30-inch plasma televisions come with satellite channels. Bathrooms include complimentary toiletries and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and ceiling fans. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include irons/ironing boards.

  • Private balcony
  • Sitting area
  • In-room dining
  • Plasma television
  • Satellite channels
  • Coffee maker
  • Rollaway beds (free)
  • Housekeeping (daily)
  • Nightly turndown service
  • Childcare in room (surcharge)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board available
  • Desk
  • Climate control (air conditioning)
  • Ceiling fan
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Guests are served free buffet breakfast daily from 7 AM to 11:30 AM.

Buffet Verde - This buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.

La Hacienda - This theme restaurant specializes in Mexican cuisine and serves dinner only. Guests can enjoy drinks at the bar. Reservations are required. Open daily.

La Vaquería - This theme restaurant specializes in local and international cuisine and serves dinner only. Reservations are required. Open daily.

Mamma Mia - This theme restaurant specializes in Italian cuisine and serves dinner only. Guests can enjoy drinks at the bar. Reservations are required. Open daily.

La Fondue - This theme restaurant serves dinner only. Reservations are required. Open daily.

Room service is available.

Nearby Activities

6 outdoor tennis courts and a water park (surcharge) are featured at the property. 12 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a health club, a spa tub, and a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Snorkeling on site
  • Playground on site
  • Rowing or canoeing on site
  • Fitness classes on site
  • Basketball on site
  • Tennis lessons on site
  • Volleyball on site
  • Beach volleyball on site
  • Motor boating on site
  • Scuba diving nearby

Spa Services

Spa Princess has massage/treatment rooms and couples treatment room(s). Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and facials. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a sauna, a spa tub, and Turkish bath/hammam.

The spa is open daily.

  • Couples treatment rooms
  • Massages on beach
  • Manicures and pedicures
  • Body treatments
  • Body wraps
  • Facial treatments
  • Body scrubs
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Hot stone massage
  • Deep tissue massage
  • Sauna in spa
  • Spa tub in spa
  • Reflexology
  • Detoxification wrap
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Wheelchair accessible parking
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at 10:00 PM
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards and cash

Safety features at this property include a smoke detector, a security system, and a first aid kit

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, and cash. For guests' safety, the property includes a smoke detector, a security system, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property and commonly-touched surfaces are cleaned with disinfectant between stays. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer. Individually-wrapped food options are available for breakfast, lunch, and dinner. Each guestroom is kept vacant for a minimum of 24 hours between bookings.

  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Security system
  • Protective clothing is available to guests
  • Masks are available to guests
  • Debit cards not accepted
  • Gloves are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No cribs (infant beds) available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Gap period enforced between guest stays - 24 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out fee: USD 32 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Grand Riviera Princess All Suites All Inclusive Playa del Carmen
  • Riviera Princess Suites Inclu
  • Grand Riviera Princess - All Inclusive Playa del Carmen
  • Grand Riviera Princess All Suites Resort Spa All Inclusive
  • Grand Riviera Princess - All Inclusive All-inclusive property

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Guests may experience noise disturbance due to nearby construction work.

Awards & Affiliations

Green / Sustainable Property
This property participates in Travelife, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

  • Travelife
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Frequently Asked Questions

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.