Beachside getaway
Within 3 miles (5 km) of this Playa del Carmen property, you'll find El Camaleon Mayakoba Golf Course and Playa Xcalacoco. Quinta Avenida and Playa del Carmen Main Beach are also within 6 miles (10 km).
All-inclusive
This all-inclusive property features a full-service spa, a water park, and a nightclub. Relax with sun loungers and beach umbrellas, and cool off with a drink at the beachside bar. Enjoy the 12 outdoor pools and free perks like buffet breakfast and free self parking.
Free WiFi, balconies
Featuring conveniences like sitting areas and coffee/tea makers, the 674 guestrooms also offer free WiFi and plasma TVs with satellite channels. Other amenities include balconies, room service, and free bottled water.
May 11, 2022 by Alfredo Lezama
Hello dear Courtney, we want to thank you for your kind message, knowing that we were able to exceed your expectations inspires us to continue providing and improving our service day by day. We hope you can return very soon, remember that it is always and will be a pleasure to serve you. Receive a warm greeting.
May 12, 2022 by Alfredo Lezama
Hola estimada Jane Ann, muchas gracias por tu generosa calificación. Nos hubiera gustado saber un poco mas de como fue tu experiencia con nosotros. Esperamos puedas volver pronto y nos regales una breve reseña de como fue tu estancia. Saludos Caluroso.
May 12, 2022 by Alfredo Lezama
Hola estimado Kevin, muchas gracias por tu generosa calificación. Nos hubiera gustado saber un poco mas de como fue tu experiencia con nosotros. Esperamos puedas volver pronto y nos regales una breve reseña de como fue tu estancia. Recuerda que siempre es y sera un gusto poder atenderles. Saludos Cordiales..
May 11, 2022 by Alfredo Lezama
Hola Hayleem, para nosotros tu opinión es muy importante ya que con ella podemos saber donde podemos mejorar nuestro servicio para que sea de alta calidad. Nos hubiera gustado saber el motivo de tu calificación. Saludos cordiales.
Dec 27, 2021 by Alfredo Lezama
Hello dear Kelly, we appreciate you sharing your experience with us, we know that feedback is important for continuous improvement in our service. Your opinion is of the utmost importance to us since without it we would not be able to know what are the things that were unpleasant for you during your stay. Now that you share the areas in which we must work more, we will pass them on with the corresponding departments so that they can implement an action plan and make the corresponding improvements in our service. We regret not being able to exceed your expectations. Best regards
Dec 21, 2021 by Alfredo Lezama
Hello Kimberly! Thank you for taking the time to write your experience at our hotel. We have reviewed all the points you mention and we will make a report on the issue of Wi-Fi and send it to the corresponding area, with the aim of improving our service. It would be a pleasure for us to welcome you again. Greetings.
Sep 13, 2021 by SANDRA GALVAN
Dear guest, Thank you for that kind rating, we really appreciate it. we hope to see you soon! Best regards.
Jul 26, 2021 by Sandra Galvan
Dear guest, Thank you for your kind review, feedback is always appreciated. We will share your comments with our staff to improve our service. Best regards
Jul 27, 2021 by Alfredo Lezama
Dear guest, Thank you for sharing your experience with us and thank you for such a generous rating. We hope we have met all your expectations and we look forward to the opportunity to serve you again. Best regards
This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes
Gratuities and taxes are included.
Food and beverages
Activities and facilities/equipment
All non-motorized water sports are included.
Land activities
Entertainment
Not included
Grand Riviera Princess - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Lie back and work on your tan with relaxing beach amenities like umbrellas and sun loungers. At Grand Riviera Princess - All Inclusive you can cool off in one of the 12 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. Free breakfast is served daily. There are 9 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 9 bars/lounges, a beach bar, and a poolside bar. WiFi is free in public spaces. This all-inclusive property also offers a water park (surcharge), a complimentary children's club, and a children's pool. You'll have access to the outdoor pool at a partner property. Self parking is free. Smoking is allowed in designated areas at this 4.5-star Playa del Carmen property.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Free self parking
Grand Riviera Princess - All Inclusive offers 674 accommodations with safes and complimentary bottled water. Rooms open to balconies. Accommodations offer separate sitting areas. 30-inch plasma televisions come with satellite channels. Bathrooms include complimentary toiletries and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and ceiling fans. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include irons/ironing boards.
Guests are served free buffet breakfast daily from 7 AM to 11:30 AM.
Buffet Verde - This buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.
La Hacienda - This theme restaurant specializes in Mexican cuisine and serves dinner only. Guests can enjoy drinks at the bar. Reservations are required. Open daily.
La Vaquería - This theme restaurant specializes in local and international cuisine and serves dinner only. Reservations are required. Open daily.
Mamma Mia - This theme restaurant specializes in Italian cuisine and serves dinner only. Guests can enjoy drinks at the bar. Reservations are required. Open daily.
La Fondue - This theme restaurant serves dinner only. Reservations are required. Open daily.
Room service is available.
6 outdoor tennis courts and a water park (surcharge) are featured at the property. 12 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a health club, a spa tub, and a sauna.
The recreational activities listed below are available either on site or nearby; fees may apply.
Spa Princess has massage/treatment rooms and couples treatment room(s). Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and facials. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a sauna, a spa tub, and Turkish bath/hammam.
The spa is open daily.
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
Front desk staff will greet guests on arrival.
Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a smoke detector, a security system, and a first aid kit
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property accepts Visa, Mastercard, American Express, and cash. For guests' safety, the property includes a smoke detector, a security system, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property and commonly-touched surfaces are cleaned with disinfectant between stays. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer. Individually-wrapped food options are available for breakfast, lunch, and dinner. Each guestroom is kept vacant for a minimum of 24 hours between bookings.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Green / Sustainable Property
This property participates in Travelife, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.