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4.1 out of 5

"I booked reservations for the hotel a week prior to arriving and receive and email immediately afterwards stating they were no longer doing valet. I h ... " More

By a verified traveler on Thu 14 Apr 2022

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Hotel Description

4-star hotel near Beale Street

City center stay

A stay at this Downtown Memphis hotel places you steps from AutoZone Park and within a 10-minute walk of Beale Street. FedEx Forum and Orpheum Theatre are also within half a mile (1 km).

Dining, 24-hour fitness

This hotel features a restaurant, a 24-hour gym, and a bar/lounge. Traveling on business? Take advantage of the free WiFi in public areas, laundry service, and valet parking. A coffee shop, a lobby fireplace, and a communal living room are also on offer.

Free WiFi, flat-screen TVs

In addition to flat-screen TVs with digital channels, the 174 guestrooms offer free WiFi and room service. Free local calls, hair dryers, and safes are also available. Housekeeping is available on request.

Room, 1 King Bed, Accessible, Bathtub

Bed Count 1 King Bed Maximum Occupancy 2 Max
$153* Per night/room Jul 21 - Jul 22

Suite, 1 Bedroom

Bed Count 1 King Bed Maximum Occupancy 4 Max

Deluxe Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Premium Room, 2 Queen Beds, Accessible, Bathtub (Mobility)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Room, 1 King Bed, Accessible (Roll-In Shower)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 1 King Bed with Sofa bed, Corner

Bed Count 1 King Bed Maximum Occupancy 4 Max

Canopy by Hilton Memphis Downtown ratings based on 15 Verified Reviews

Review Summary
4.1 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Canopy by Hilton Memphis Downtown

Everyone (4) Couples (3) Family (4)
3 out of 5
I booked reservations for the hotel a week prior to arriving and receive and email immediately afterwards stating they were no longer doing valet. I had to do self parking down the street and carried a big bag to the hotel to check in. When I arrived to the hotel I saw a young man who was doing valet and stated they just started back doing valet three days prior to me arriving. It would have been nice to be notified the valet parking started back again.

Posted by on Apr 14, 2022

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Comment from Hotel Management

Apr 15, 2022 by Canopy Memphis

Thank you for sharing with us!

3 out of 5
I booked a week before arriving at the hotel. I received an email as soon as I booked stating no valet parking available. When I arrived I had to pay for self parking. Upon walking to the hotel I see a young man doing valet service for the hotel which I was not made aware of that the hotel resumed valet parking three days prior to be arriving. I was very upset because I had to walk far with a big bag for nothing and could have chosen valet had I known it was available.

Posted by on Apr 14, 2022

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Comment from Hotel Management

Apr 14, 2022 by Canopy Memphis

Thank you for your feedback!

5 out of 5
Staff was excellent, friendly and helpful

Posted by on Mar 6, 2022

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Comment from Hotel Management

Mar 7, 2022 by Canopy Memphis

Thank you for sharing with us!

4 out of 5
Ms. Ida was the only person I came in contact with at the front desk and she is a LOVELY person. She made suggestions and made sure our needs were taken care of. The hotel is modern and pleasing to the eye. My issue was the amount of dust and hair in my room. Instead of bothering Ms.Ida, who seems to have been a one woman show, I cleaned the room myself. Also the bed was sinking in the middle which made for only a decent rest.

Posted by , from DISTRICT HEIGHTS on Jan 31, 2022

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Comment from Hotel Management

Feb 1, 2022 by Cynthia J.

Thank you so much for sharing your feedback and we will definitely share it with Ida. She truly cares about the guests and works hard to take care of their needs. I apologize for the dust and hair in the room and we will address this with our housekeeping team. We will try to locate the bed that you referenced. Your candid feedback allows us to know what our guests are experiencing and work on improving these areas, thank you for sharing it.

5 out of 5

Posted by on Dec 27, 2021

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3 out of 5
For the price...it was just ok.

Posted by , from San Antonio on Sep 20, 2021

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Comment from Hotel Management

Sep 20, 2021 by Canopy Memphis

Thank you for sharing with us!

5 out of 5
Clean and modern. Ida, one of the staff, was incredibly helpful and friendly!! Will definitely stay here again!

Posted by on Sep 10, 2021

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Comment from Hotel Management

Sep 10, 2021 by Canopy Memphis

Thank you for sharing with us!

5 out of 5
These people are amazingly helpful & friendly ,the building is beautiful & fun ,the location is great ,it's super clean it says 2 star hotel but I think it should have alot more stars !!

Posted by on Aug 25, 2021

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Comment from Hotel Management

Aug 25, 2021 by Canopy Memphis

Thank you for sharing with us!

4 out of 5

Posted by on Aug 7, 2021

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5 out of 5
location

Posted by on Jul 20, 2021

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Comment from Hotel Management

Jul 20, 2021 by Canopy Memphis

We appreciate your feedback!

About the Canopy by Hilton Memphis Downtown

Location 164 UNION AVENUE, Memphis, TN 38103

Property Features

There's a restaurant on site, as well as a coffee shop/cafe. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. A 24-hour fitness center, multilingual staff, and gift shops/newsstands are also featured at the business-friendly Canopy by Hilton Memphis Downtown. Parking is available for a fee. This 4-star Memphis hotel is smoke free.

  • 1 building
  • 174 guestrooms or units
  • Built in 2020
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Gift shop
  • Fireplace in lobby
  • Elevator
  • No smoking on site
  • Water dispenser
  • Bar or lounge
  • Coffee shop
  • Dining venue

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Laundry facilities

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Valet parking (surcharge)

Transport

  • Train station: Memphis Central Station (1.6 km / 1 mi)
  • Parking: Valet parking available for a surcharge

Room Amenities

Canopy by Hilton Memphis Downtown offers 174 air-conditioned accommodations with safes and hair dryers. 47-inch flat-screen televisions come with premium digital channels. Bathrooms include bathtubs or showers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Housekeeping is provided on request.

  • In-room dining (limited hours)
  • Flat-screen television
  • Digital channels
  • Premium channels
  • Bathtub or shower
  • Housekeeping (on request)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Telephone
  • Iron and ironing board
  • Desk
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available
  • Wardrobe or closet
  • Toothbrush and toothpaste available
  • Desk chair

Food & Drink

For a fee, guests can enjoy full breakfast daily from 7:00 AM to 10:00 AM.

Canopy by Hilton Memphis Downtown has a restaurant on site.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include a 24-hour fitness center.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Wheelchair accessible path of travel
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to elevator
  • Well-lit path to entrance
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 4:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets: USD 75 per pet, per stay, plus a deposit of USD 75 per stay
  • Only dogs are allowed
  • Food and water bowls are available
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards and cash

This property reserves the right to pre-authorize the guest's credit card prior to arrival.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Discover, and cash. This property reserves the right to pre-authorize the guest's credit card prior to arrival.

This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer; masks are required in public areas. Contactless check-in and contactless check-out are available. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Credit card pre-authorization
  • Staff temperature checks are conducted regularly
  • Masks are compulsory at the property
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Debit cards not accepted
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Property follows a brand or regulatory agency's sanitization guidelines CleanStay (Hilton)
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 9 and USD 15 per person (approximately)
  • Covered valet parking fee: USD 35.12 per night (in/out privileges)
  • Pet deposit: USD 75 per stay
  • Pet fee: USD 75 per pet, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Canopy By Hilton Memphis
  • Canopy by Hilton Memphis Downtown Hotel
  • Canopy by Hilton Memphis Downtown MEMPHIS
  • Canopy by Hilton Memphis Downtown Hotel MEMPHIS

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.