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"I appreciated the large rooms and old charm. The staff was very helpful. Discreetly, I notified staff of unsightlly stains on lobby sofa and the impac ... " More

By a verified traveler on Thu 20 Jul 2023

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Hotel Description

3.5-star Art Deco hotel near Beale Street

Downtown Memphis stay

Within a 10-minute walk of this Downtown Memphis hotel, you'll find Beale Street and Peabody Ducks. Court Square and Cotton Exchange Building are also within half a mile (1 km).

Renovated in 2021

This hotel features a gym and a bar/lounge. Traveling on business? Take advantage of the 3 conference rooms, along with free WiFi in public areas. Self parking, a terrace, and luggage storage are also offered.

Two Double Guestroom

Bed Count 2 Full Beds Maximum Occupancy 4 Max
$136* Per night/room Apr 24 - Apr 25

Deluxe Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

ADA Two Double Guestroom

Bed Count 2 Full Beds Maximum Occupancy 4 Max

One Queen Guestroom

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

King Guestroom

Bed Count 1 King Bed Maximum Occupancy 2 Max

King Junior Suite

Bed Count 1 King Bed Maximum Occupancy 2 Max

Hu. Hotel ratings based on 24 Verified Reviews

Review Summary
4.0 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Hu. Hotel

Everyone (14) Couples (3) Family (4)
1 out of 5
No heat. It was 52 degrees in the room this morning and no hot water so no showers. Had to go downstairs last night for extra blankets. Certainly not a good experience

Posted by on Jan 19, 2024

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Comment from Hotel Management

Jan 19, 2024 by Adam Herrod Hotel Manager

Thank you Susan for leaving us a review. We do apologize for your unsatisfactory stay. Due to temp dropping below freezing our boilers weren't able to produce hot water for our hvac units. We are trying our best to rectify the situation. We hope to provide a better experience during your next stay. Safe travels.

3 out of 5

Posted by , from Stillwater on Dec 12, 2023

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Comment from Hotel Management

Dec 13, 2023 by Adam Herrod Hotel Manager

Thank you Robert for taking out the time to leave a review. I would love to hear more about your experience and why we earned a 3-star review. I look forward to hearing from you.

3 out of 5
I appreciated the large rooms and old charm. The staff was very helpful. Discreetly, I notified staff of unsightlly stains on lobby sofa and the impact it can have on guests, but it was never addressed as promised. The area was a place for gathering and people avoided it (sofa) like the plague. The lobby of a hotel make a hugh impression on clientle; I can not recommend this hotel to friends for lack of cleanliness.

Posted by on Jul 20, 2023

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Comment from Hotel Management

Jul 27, 2023 by Adam Herrod Hotel Manager

Dottie,Thank you for taking the time out to leave a review about your recent stay. I have walked the lobby and might have found the spot in question. I apologize that this wasn't handled with urgency. I hope to regain your loyalty in the future if you are ever back in Memphis. See you soon!

5 out of 5
Nice, clean and within walking distance to alot of places

Posted by on Jun 20, 2023

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Comment from Hotel Management

Jun 20, 2023 by Hu Hotel Ambassador

Thank you for your feedback! We're glad you had a great stay with us and hope you choose us again next time you're in Memphis!

4 out of 5
It is a boutique hotel so there was the homey feel, not like the chains, It is close too the trolley and food options. I loved the location.

Posted by on Feb 19, 2023

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Comment from Hotel Management

Feb 20, 2023 by Hu Hotel Ambassador

Thank you providing your feedback on your recent stay at Hu Hotel! We take pride in providing a clean and comfortable space for all guest. We look forward to seeing you again soon!

5 out of 5
Great location for viewing Memphis and for walking downtown Memphis.

Posted by , from HOUSTON on Dec 31, 2022

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Comment from Hotel Management

Jan 3, 2023 by Zach

We are happy to hear you enjoyed your visit and our excellent location. We hope to welcome you back again soon.

3 out of 5

Posted by , from NASHVILLE on Sep 24, 2022

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1 out of 5

Posted by , from MAHOPAC on Jun 10, 2022

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3 out of 5
Room were ok. Shower was tiny

Posted by , from EL DORADO on May 28, 2022

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Comment from Hotel Management

Jun 16, 2022 by Hu Hotel

Hello, thank you so much for taking the time to review the hotel. We appreciate your feedback, which will be shared with the hotel team members. We want to ensure we are providing an enhanced experience for each of our guests and this information is helpful. We hope that on your next visit to Memphis we see you back at the hotel.

5 out of 5

Posted by , from RICHARDSON on May 23, 2022

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Property Features

Hu. Hotel offers its guests a fitness center, a terrace, and concierge services. Event space at this hotel measures 3000 square feet (279 square meters) and includes conference space. WiFi is free in public spaces. You can enjoy a drink at the bar/lounge. The business-friendly Hu. Hotel also features discounted use of a nearby fitness facility, a front-desk safe, and an elevator. Limited parking is available for a fee and is offered on a first-come, first-served basis. A complete renovation of Hu. Hotel was completed in August 2021. This 3.5-star Memphis hotel is smoke free.

  • 1 building
  • 110 guestrooms or units
  • 17 levels
  • 3000 sq ft of conference space
  • 279 sq m of conference space
  • Built in 1905
  • Conference space
  • Breakfast available (surcharge)
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • Wedding services available
  • Terrace
  • Elevator
  • No smoking on site
  • Bar or lounge

Family Friendly Amenities

  • Free WiFi
  • Laundry facilities
  • Refrigerator

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Parking (limited spaces)

Transport

  • Train station: Memphis Central Station (1.8 km / 1.1 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Hu. Hotel offers 110 accommodations with safes and designer toiletries. Each accommodation is individually furnished and decorated. Beds feature premium bedding. Televisions come with cable channels. Bathrooms include bathtubs or showers with rainfall showerheads, complimentary toiletries, and hair dryers. This Memphis hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Housekeeping is offered daily and hypo-allergenic bedding can be requested.

  • Television
  • Cable channels
  • Refrigerator
  • Luxury bedding
  • Hypo-allergenic bedding
  • Bathtub or shower
  • Rainfall showerhead
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Sound-insulated rooms
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Unique furnishings
  • Unique decor
  • Connecting rooms available
  • Wardrobe or closet
  • Desk chair

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 7:00 AM to 10:00 AM.

Hu. Roof - Onsite rooftop bar. Open select days.

Nearby Activities

Recreational amenities at the hotel include a fitness center.

  • Golfing nearby
  • Health or beauty spa nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets: USD 75 per pet, per stay
  • Only dogs are allowed
  • Maximum 2 (weight limit: 50 lbs per pet)
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards and debit cards; cash is not accepted

Cashless transactions are available

Safety features at this property include a carbon monoxide detector and a smoke detector

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Discover, and debit cards. Cash is not accepted.

For guests' safety, the property includes a carbon monoxide detector and a smoke detector in each accommodation. Cashless payment methods are available for all transactions.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Car recommended
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is used for disinfection
  • Cashless transactions are available
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Masks are not compulsory at the property
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Contactless food service / room service is available
  • Commonly-touched surfaces are cleaned with disinfectant
  • Reservation is not required for facilities onsite
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Contactless check-out is not available
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Mobile key entry is not available
  • Gloves are available to guests
  • Food service has been amended for enhanced safety
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Carbon monoxide detector
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Debit cards
  • Gap period enforced between guest stays - 24 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately USD 15.99 for adults and USD 10 for children
  • Covered self parking fee: USD 22 per day
  • Pet fee: USD 75 per pet, per stay
  • Service animals are exempt from fees
  • Credit card charges are subject to a surcharge of 2.74 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hu. Hotel Memphis
  • Madison Hotel Memphis
  • Madison Memphis
  • Hu. Memphis
  • Hu. Hotel Hotel
  • Hu. Hotel Memphis
  • Hu. Hotel Hotel Memphis

You should know

  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.