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"Property is outdated & the room was not completely cleaned Dirty towels were found Half toilet paper was in the bathroom Jacuzzi leaking on handle ... " More

By a verified traveler on Fri 12 Feb 2021

Hotel Description

Hotel near Mount Airy Casino in Mount Pocono

City center stay

At this Mount Pocono hotel, you'll be within 3 miles (5 km) of Mount Airy Casino and 6 miles (10 km) of East Emerald Lake. Gouldsboro State Park and West Emerald Lake are also within 6 miles (10 km).

Business services

This hotel doesn't skimp on freebies - guests receive free WiFi and free self parking. Business travelers can take advantage of the business center. Enjoy the indoor pool and conveniences like a picnic area and barbecue grills.

Free WiFi, refrigerators

Featuring conveniences like refrigerators and microwaves, the 60 guestrooms also offer free WiFi and LCD TVs with cable channels. Other amenities include coffee/tea makers, free local calls, and hair dryers.

Standard Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max
$73* Per night/room Apr 19 - Apr 20

Room (One King and 1 Bunk Bed)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Suite (Jacuzzi)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Standard Room, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Hotel M Mount Pocono ratings based on 33 Verified Reviews

Review Summary
3.0 out of 5 3.0 out of 5.0
Room cleanliness 3.0 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 2.0 out of 5.0
Hotel condition 2.5 out of 5.0

Guest reviews for Hotel M Mount Pocono

Everyone (22) Couples (6) Family (5)
5 out of 5

Posted by on Feb 22, 2021

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4 out of 5
Property is outdated & the room was not completely cleaned Dirty towels were found Half toilet paper was in the bathroom Jacuzzi leaking on handle

Posted by on Feb 12, 2021

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2 out of 5

Posted by on Oct 19, 2020

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4 out of 5
Staff is nice. Clean older hotel. If you don’t need fancy just a place to put your head it’s just that.

Posted by , from Ny on Jul 20, 2020

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4 out of 5
It was good. Nothing bad to say about it it was not the Ritz but it was clean and near to many activities

Posted by , from Tobyhanna pa on Jul 19, 2020

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5 out of 5

Posted by on Feb 21, 2020

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Comment from Hotel Management

Feb 21, 2020 by General Manager

Outstanding!! Thank you so much for the five star rating. We hope you had a phenomenal stay and will return for another visit soon.

2 out of 5
Convenient location and friendly staff However our remote to tv didnt work and there were dirty wet used bathtowels left hanging on bathroom door upon arrival

Posted by on Feb 16, 2020

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Comment from Hotel Management

Feb 20, 2020 by General manager

Thank you for submitting the rating and feedback. We are happy to see you liked the convenience of the hotel location and had friendly experience with the staff. We do apologize for the mishaps in the room. Rest assure we will make proper improvements. Hope to see you again.

3 out of 5
Elevator was disgusting, not enough towels in room, curtains were ripped, falling off window. Tv remote didn’t work

Posted by on Feb 16, 2020

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Comment from Hotel Management

Feb 19, 2020 by General Manager

We are sorry to hear you had an unpleasant stay. We will strive to make improvement. Hope you will consider returning in the future.

3 out of 5
Staff was friendly but bed was very springy and pillow size was very small for a king size bed

Posted by on Jan 13, 2020

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Comment from Hotel Management

Jan 14, 2020 by General Manager

Thank you for the rating and feedback. We are glad to see you had wonderful interaction with the staff, however we are sorry that you were not too happy with the bed and pillow. We still hope you had a pleasant stay and will consider returning here again. Take care.

3 out of 5
My debit card was over chatged. When , I calked to correct the issue, the representative working On November 4, 2019 9am shift refused to ket me speak with the manager referring me yo an emsil. Her respobse was the manager is never here.

Posted by on Nov 4, 2019

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Comment from Hotel Management

Nov 5, 2019 by General Manager

First of all we apologize for the debit card issue, if it was over charged. I am here everyday except Sunday, I monitor daily activities very closely, I do take phone calls from guest if needed, and look into emails daily. We feel very sorry for what had happened and anticipate issue have been resolved. Thank you for your stay and take care.

Property Features

Public spaces have free WiFi. You'll find a business center on site. An indoor pool, barbecue grills, and a picnic area are also featured at the business-friendly Hotel M Mount Pocono. Self parking is free. Smoking is allowed in designated areas at this Mount Pocono hotel.

  • 60 guestrooms or units
  • 2 levels
  • Business facilities
  • Coffee in lobby
  • BBQ grill(s)
  • Outdoor picnic space
  • Elevator
  • Smoking in designated areas

Family Friendly Amenities

  • Family property
  • Indoor pool
  • Free WiFi
  • Refrigerator
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Barre, PA (AVP-Scranton Intl. Airport (AVP) (57 km / 35.4 mi)
  • Parking: Free self parking

Room Amenities

Hotel M Mount Pocono offers 60 accommodations with coffee/tea makers and hair dryers. LCD televisions come with premium cable channels. Refrigerators and microwaves are provided. This Mount Pocono hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and complimentary toiletries. Housekeeping is provided daily.

  • LCD television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Cribs (free)
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)

Nearby Activities

Recreational amenities at the hotel include an indoor pool.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Braille or raised signage
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

The front desk is open during the following times:

  • Sunday - Friday: 8:00 AM - midnight
  • Saturday - Saturday: 8:00 AM - 7:30 AM
Front desk staff will greet guests on arrival.

This property's front desk is open during the following times:

  • Sunday - Friday: 8:00 AM - midnight
  • Saturday - Saturday: 8:00 AM - 7:30 AM
Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Minimum Spring Break check-in age is 18 years old

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards, debit cards, and cash

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

Minimum Spring Break check-in age is 18 years old. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts credit cards, debit cards, and cash. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; masks are required in public areas.

  • Masks are compulsory at the property
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Staffed front desk
  • Guests are not provided with hand sanitizer
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are not available
  • Debit cards
  • Gap period enforced between guest stays - 48 hours

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 100.00 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in fee: USD 40 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hotel M
  • Hotel M Mount Pocono
  • Hotel Mount Pocono
  • Mount Pocono Hotel
  • Mount Pocono Quality Inn
  • Quality Inn & Suites Mount Pocono Hotel Mount Pocono
  • Quality Inn And Suites Mount Pocono
  • Quality Inn Mount Pocono
  • M Mount Pocono
  • Hotel M Mount Pocono Hotel
  • Hotel M Mount Pocono Mount Pocono
  • Hotel M Mount Pocono Hotel Mount Pocono

You should know

  • Pool access available from 8:00 AM to 10:00 PM.
  • Registered guests are the only ones allowed to be in guestrooms.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.