"Property is outdated & the room was not completely cleaned Dirty towels were found Half toilet paper was in the bathroom Jacuzzi leaking on handle ... " More
City center stay
At this Mount Pocono hotel, you'll be within 3 miles (5 km) of Mount Airy Casino and 6 miles (10 km) of East Emerald Lake. Gouldsboro State Park and West Emerald Lake are also within 6 miles (10 km).
Business services
This hotel doesn't skimp on freebies - guests receive free WiFi and free self parking. Business travelers can take advantage of the business center. Enjoy the indoor pool and conveniences like a picnic area and barbecue grills.
Free WiFi, refrigerators
Featuring conveniences like refrigerators and microwaves, the 60 guestrooms also offer free WiFi and LCD TVs with cable channels. Other amenities include coffee/tea makers, free local calls, and hair dryers.
Feb 21, 2020 by General Manager
Outstanding!! Thank you so much for the five star rating. We hope you had a phenomenal stay and will return for another visit soon.
Feb 20, 2020 by General manager
Thank you for submitting the rating and feedback. We are happy to see you liked the convenience of the hotel location and had friendly experience with the staff. We do apologize for the mishaps in the room. Rest assure we will make proper improvements. Hope to see you again.
Feb 19, 2020 by General Manager
We are sorry to hear you had an unpleasant stay. We will strive to make improvement. Hope you will consider returning in the future.
Jan 14, 2020 by General Manager
Thank you for the rating and feedback. We are glad to see you had wonderful interaction with the staff, however we are sorry that you were not too happy with the bed and pillow. We still hope you had a pleasant stay and will consider returning here again. Take care.
Nov 5, 2019 by General Manager
First of all we apologize for the debit card issue, if it was over charged. I am here everyday except Sunday, I monitor daily activities very closely, I do take phone calls from guest if needed, and look into emails daily. We feel very sorry for what had happened and anticipate issue have been resolved. Thank you for your stay and take care.
Public spaces have free WiFi. You'll find a business center on site. An indoor pool, barbecue grills, and a picnic area are also featured at the business-friendly Hotel M Mount Pocono. Self parking is free. Smoking is allowed in designated areas at this Mount Pocono hotel.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Free self parking
Hotel M Mount Pocono offers 60 accommodations with coffee/tea makers and hair dryers. LCD televisions come with premium cable channels. Refrigerators and microwaves are provided. This Mount Pocono hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and complimentary toiletries. Housekeeping is provided daily.
Recreational amenities at the hotel include an indoor pool.
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
The front desk is open during the following times:
This property's front desk is open during the following times:
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
Minimum Spring Break check-in age is 18 years old. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts credit cards, debit cards, and cash. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; masks are required in public areas.
Guests will be asked to pay the following charges at the property:
We've listed all charges provided to us by the property.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.